User manual for "TeraHubELD"

Below you will find the vendor provided user manual for the ELD product "TeraHubELD".

For contact information and additional devices produced by the same vendor see their page Terahub.

ELECTRONIC
LOGGING DEVICE
User Manual - TeraHub
UPDATE: 10/22/2021

Table of Content

ELD Mandate Overview
Installing the TeraHub App on your Phone or Tablet
Setting Up a New Account
Login
Select vehicle
ELD DIAGNOSTIC

Change your current duty status

4
5
6
8
10
11

AUTOMATIC DRIVING DUTY STATUS CHANGES

PERSONAL CONVEYANCE

YARD MOVE

Edit a past duty status

INSERT A PAST DUTY STATUS

RECLASSIFY DRIVING AS PERSONAL

CONVEYANCE / YARD MOVE

OFF-LINE MODE

Create a Vehicle Inspection Report (DVIR)
Change Vehicle Inspection Report (DVIR)

23
27

EDIT DVIR

DELETE DVIR

Sign your Logs
HOS recap

Allow for an officer to inspect your logs
Send logs
Violations and warnings

28
30

32
34
36

HOS VIOLATIONS 37
HOS RULES

HOS EXCEPTIONS

16-HOUR SHORT HAUL EXCEPTION

ADVERSE DRIVING CONDITIONS EXCEPTION

WELLSITE WAIT TIME EXCEPTION

FORM AND CERTIFICATION WARNINGS

Fuel Costs
Accept or reject your fleet managers log edits

46
48

ELD Malfunctions & Data Diagnostics

Malfunctions & Data Diagnostics Manual

Unidentified driving events
Missing locations
Customizing the TeraHub App Settings
Logs settings
Account settings
Change password
Carrier settings
Notifications
TeraHub Documents
About & Support
Fleet manager web view
COMPANY INFORMATION

55
58
59
60
62
63
64
65
66
67
68
70

ELD Mandate Overview
It is important to know that ELDs do not fully automate driver logs. For example, drivers
still have to manually set their duty statuses to Off Duty, Sleeper Berth, and so on. They
also have to manually certify their records. The ELD is a tool to simplify the process of data
collection for a drivers logs.
The GPS connector allows your vehicle to communicate with the

GPS app over a wireless

connection. To support compliance with the FMCSAs ELD mandate, it automates the
collection of the following data items:
1. Vehicle Identification Number (VIN) - it is used to automatically associate your
records with a specific vehicle. If you move your ELD1 to a different vehicle, it will
automatically read the new VIN and use the new VIN in your logs.
2. Odometer mileage - it is used to automatically fill-in fields in your driver logs.
3. Engine hours - it is used to automatically fill-in fields in your driver logs.
4. Engine on/off status - it is used as triggers to automatically record events. A record
will be automatically added to the ELDs logs when the engine is turned on or
turned off.
5. Vehicle in-motion status - it is used as triggers to automatically record events. A record will
be automatically added to the ELDs logs when the engine is turned on or turned off. When
the vehicles wheel speed exceeds 5mph, a duty status of Driving will be automatically
recorded. If the vehicle is no longer in motion, the ELD will automatically record a duty status
change to On Duty Not Driving after 6 minutes if the driver does not manually change their
duty status. When the ELD adapter detects that the vehicle is in motion, the time must be
recorded as either driving, personal use of the commercial vehicle, or a yard move. The time
when the vehicle is in motion cannot be shortened or reassigned to a status of Off Duty,
Sleeper Berth, or On Duty Not Driving.
6. Location - it is used to automatically fill-in fields in your driver logs.

PAGE 4

Your records are collected and stored in a database on your smartphone or tablet with the TeraHub
app. However, the ELD (model: GDELD1000) has internal memory to store events when not connected
to the TeraHub app. These records will be associated with the Unidentified Driver account and will
be visible to all drivers of that vehicle on the main page of the TeraHub app.

Installing the TeraHub App on your Phone or Tablet
Install the TeraHub application from Google Play on Android. Using your android device, go the Play
Store and search for TeraHub.

PAGE 5

Setting Up a New Account
After downloading and opening the app, the login screen is open. To create a new account,
press create account at the bottom of the screen. Enter all required information.
When you sign up for your account, the administrator for the carrier will be notified and
accept you to the carriers team. Once accepted, you will have access to all of that carriers
fleet of vehicles and can select from those vehicles for the days work.
When you sign up for your account, the administrator for the carrier will be notified.
Note: Driver account can also be created from TeraHub web application
https://tera-hub.com/

PAGE 6

PAGE 7

press forgot password option. Forgot password page opens.

Enter your email and press Reset password button. Password reset link will be sent on
your email address.

PAGE 8

Note: If a motor carrier configures a driver account as exempt from ELD use, the TeraHub will advise
the driver of this during the login / logout process.

PAGE 9

Select vehicle
After successfully login, Logs page is open. On this page, press No vehicle option to
open Select vehicle page. Select vehicle from the vehicles list. You can only select vehicle
that is not used by other driver (marked with a green circle).
Note: When using the TeraHub app to record your drive time, remember to disconnect from
the ELD when you are finished driving for the day. This is the best way to ensure that other
drivers will be able to connect to the vehicle and that the drive time recorded by the ELD appears
on the appropriate drivers logs. To release vehicle, select Release Vehicle button after which
this vehicle can be used by other driver.

PAGE 10

ELD DIAGNOSTIC
The ELD Diagnostics feature is a useful tool that allows drivers to view the properties of
the ELD device installed in their vehicle. Once you have selected vehicle, you can access
this feature from Select vehicle page, pressing the

icon.

The ELD Diagnostics screen will appear, displaying various attributes of the TeraHub device and
selected vehicle that may be useful when contacting TeraHub Support.

PAGE 11

Change your current duty status
On the main Logs screen, tap Current status bar. Update current duty status page opens.
Select duty status and enter required fields.
Duty status options are:

Driving - This option changes the activity to
Driving status and the Driver Log begins to record
the driving time. It can be started manually or
automatically (If the driver begins driving the truck
without changing the status, the TeraHub device
will sense the movement. After exceeding five
miles per hour, the status will automatically change
to Driving).

On Duty (Not Driving) - After logging on for the
first time that day, the driver selects this button
to indicate the beginning of a shift. A Start of Day
note is made in the logs.

Off Duty - Moves the driver status to off duty for
any type of break except time in the sleeper berth.
To begin recording on-duty activities again, the
driver must select a different status.

Sleeper Berth - This option changes the driver
status to Sleeper Berth for off-duty time during
longer shifts. According to FMCSA Regulations, drivers on long shifts must have specific break and
rest times.

When the TeraHub gateway is able to obtain a valid GPS fix, the Location field will be automatically
populated with the current location information of the user. If there is no GPS fix, the Location field
will remain blank, in this instance and you must manually input the relevant details.

PAGE 12

From this screen, driver also has the option to choose one of the special driving conditions:

Personal Conveyance - If personal conveyance is selected, the status will be set to Off
Duty automatically and will disable the other options. Selection of this option will be
recorded within the events history.

Yard Move - If Yard move is selected, the status will be set to On Duty automatically
and will disable the other options. Selection of this option will be recorded within the
events history.

Note: You will only see the Yard Moves and Personal Use of a CMV option if the Fleet Manager has
allowed these options from the TeraHub web application.

PAGE 13

AUTOMATIC DRIVING DUTY STATUS CHANGES
If the driver begins driving the truck without changing the status and after exceeding five miles per
hour, the duty status will automatically change to Driving. When duty status is changed to Driving,
then new screen opens with clock at the center of the screen that displays remaining drive time.
When using TeraHub app to record your hours of services at night, you can use night mode feature to
darken the background of the screen.
When the truck stops, the driver can change to a non-driving status. If there is no change
within five minutes, a prompt displays for the driver to change the status. If the driver
does not respond to the prompt within one minute, the status automatically changes to
On Duty (Not Driving).

PAGE 14

PERSONAL CONVEYANCE
The TeraHub app allows drivers enabled for ELD mode to select Personal Conveyance (Off Duty Driving) for Driving Events that should not be appearing as Driving on their record of duty status.
Personal Conveyance must be selected before the Driving Event is recorded by the ELD.
On the main Logs screen, tap Current status bar. Update current duty status page opens
and select Personal Conveyance from the special driving categories. When personal
conveyance is selected, the status will be set to Off Duty automatically and will disable
the other options. You may also add notes in the Notes field to explain the purpose of
selecting Personal Conveyance and press the SAVE button.
On the main page, a green bar will appear that indicates Personal Conveyance is enabled. When
vehicle is in motion, you will see that the Driving Event is being recorded as Personal Conveyance.
Personal Conveyance duty status event in log graph is represented like Off Duty event, but with
dotted line and different color.

PAGE 15

When vehicle stops, you can manually change your duty status by tapping and selecting one of the
alternate duty statuses listed. You can also disable yourself from Personal Conveyance. If driver, dont

change duty status manually it will be automatically changed to Off Duty. Also popup dialog will be
shown, asking the driver if he wants to continue to use this special driving scenario.
Note: When vehicle is used for personal conveyance, vehicle miles and engine hours will be
omitted for all recorded events, except for Power On and Shut Down events. Also location will
be generated at a lower precision level.

PAGE 16

YARD MOVE
The TeraHub app allows drivers enabled for ELD mode to select Yard Move (On Duty - Driving) for
Driving Events that should not be appearing as Driving on their record of duty status. Yard move
is designed for those moments when youre moving your truck, but youre not really driving. An
example of this is when youve been asked to move a few metres in a parking lot or youre picking up
a load and you need to get a bit closer to the loading dock. Yard Move must be selected before the
Driving Event is recorded by the ELD.
On the main Logs screen, tap Current status bar. Update current duty status page opens
and select Yard Move from the special driving categories. When yard move is selected, the
status will be set to On Duty automatically and will disable the other options.

PAGE 17

You may also add notes in the Notes field to explain the purpose of selecting Yard Move and press the
SAVE button.
On the main page, a green bar will appear that indicates Yard Move is enabled. When
vehicle is in motion, you will see that the Driving Event is being recorded as Yard Move.
Yard Move duty status event in log graph is represented like On Duty event, but with
dotted line and different color.
When vehicle stops, you can manually change your duty status by tapping and selecting
one of the alternate duty statuses listed. You can also disable yourself from Yard Move
driving scenario. If driver, dont change duty status manually it will be automatically
changed to On Duty.

PAGE 18

Edit a past duty status
On the main Logs screen, select the day you want to change. Select Log tab and choose
duty status that you want to edit. From the Edit duty status page you can set Start and
End time by selecting appropriate fields and choose time from Set time dialog. To change
duty status, select OFF DUTY, SLEEPER or ON DUTY buttons. To change location, tap on
Location field and enter new location. Location must contain minimum 5 characters.
To finish editing duty status event, you have to enter a note, explaining the reason of
editing. To add notes, tap on Notes field and enter minimum 4 characters. After making
appropriate changes, press SAVE to finish. Your log graph will display the new changes.
Note: ELD driving events CANNOT BE EDITED. In addition, any other duty status edit that would
cause any subsequent reduction of recorded Driving time is not permitted.

PAGE 19

INSERT A PAST DUTY STATUS
Same steps like editing past duty status are included when you want to insert a past duty
status. After edit page is opened,

to insert a duty status into the selected duty status

event, press the + button at the bottom right corner of the screen and select duty status
that you want to insert, choose start and end time, add location and notes and press SAVE
to finish, after which log graph will display the new changes.

RECLASSIFY DRIVING AS PERSONAL
CONVEYANCE / YARD MOVE
The TeraHub App allows drivers to reclassify the recorded driving period as Personal Conveyance or
Yard Move and vice versa, but these special driving categories should be allowed from fleet manager.

PAGE 20

On the main Logs screen, select the day that you would like to reclassify Driving as Personal Conveyance
or Yard Move. Select the Driving period from the Log Event List below the Log Graph. Youll be able
to reclassify Driving as Personal Conveyance or Yard Move. You may also add notes in the Notes field
to explain the purpose of reclassifying your duty status. Tap SAVE button to finish. Your log graph will
display the new changes.

PAGE 21

OFF-LINE MODE
If your device is temporarily off-line, the app will switch to off-line mode. You will receive
a notification at the bottom of the screen. Even in off-line mode, you can still edit duty
status and make log changes. These changes will sync as soon as you go online again.
You can press the Sync icon in the action bar to try to manually synchronize data with
the Server.
Data is sent immediately to the Motor Carriers server from the device when the device has
an internet connection (good cell coverage or wifi). However, if the internet connection is
poor, the information may not make it to the server.

1. When this occurs, an Un-sync status icon will appear instead of Sync icon. This indicates
a failure to synchronize with the server. This icon will also appear when there is no internet
connection and the device has records that need to be sent to the server.

PAGE 22

2. The driver can manually initiate the synchronization process by tapping on the Sync icon from
the action bar. If it is successful, then the exclamation icon will disappear.

Create a Vehicle Inspection Report (DVIR)
The DVIR feature provides a way for you to create online vehicle DVIR reports (Vehicle
Inspection Report) while in the field. This helps to ensure that your vehicle confirms to the
FMCSAs safety regulations.
On the main Logs screen, you can check if a DVIR is already created or not. Next to the wrench icon
you can see 3 statuses: No DVIR, No Defects, or number of Defects. If you want to add DVIR first select
the day for which you want to create the report. Select DVIR tab and press plus button at the bottom.
New DVIR page opens. At the General tab, add all required fields and select type of DVIR that will be
created:

PAGE 23

a. Pre-trip: A DVIR conducted before driving the CMV
b. Post-trip: A DVIR conducted after driving a CMV
c. Other: Any DVIR conducted in any other period that the ones specified in points a & b
At the Vehicle tab you can add / remove vehicle defects. Choose the defects that apply
from the available options on the Vehicle Defects screen.

PAGE 24

Select the tab Sign to sign the DVIR. Tap the Sign DVIR button to electronically sign the report. Enter
your signature in the marked field on the Sign DVIR screen and click Done. After you sign it tap Save.

PAGE 25

When you return to the main DVIR tab, on the selected Log, the inspection report that you
have created will be shown. Also, on the main Logs screen, the Wrench icon will reflect
the changes made, i.e. if you have reported 2 defects, it will change from No DVIR to 2
Defects.

PAGE 26

Change Vehicle Inspection Report (DVIR)
In this section you can edit and change the vehicle inspection report.

EDIT DVIR
If you want to make a change to your inspection report, you can edit it. Tap the Edit icon
(pencil) to open the Edit DVIR screen. You can change the general info on the General
tab, or you can edit defects on the Vehicle tab. Tap Save to finish.

PAGE 27

DELETE DVIR
If you want to delete a report tap the Delete icon (trash can) on the DVIR tab. A pop-up
window will appear to confirm if you want to delete the report.

Sign your Logs
Drivers are responsible for signing (certifying) their day logs for every 24 hour period. If
they, or their fleet managers make any edits to the information that is already signed,
they will need to recertify the logs again.
From the main Logs screen, tap the day you want to sign. Select the Sign tab on top. Select
Sign log button and enter your signature with the finger. Press Agree to finish.
Note: Driver can only sign log if all information is filled in FORM section

PAGE 28

Note: Driver certification of the daily logs is REQUIRED BY LAW. If there any records that need
certification or recertification, the TeraHub app will indicate the required action by the driver when
logged-in or logged-out.
If the driver has not certified all the daily logs, the ELD will prompt the driver regarding
non-certified logs upon logging-in or logging-out from the app.

PAGE 29

HOS recap
From the main menu, select Hos recap to bring up the recap information and
corresponding cycle data for the specified duty day.
On this screen you can see complete recap for the last 7 days including current day with
total on-duty hours (On duty & Driving Hours). If you want to see details about some
specific day, select the day from the given list and HOS details dialog will appear. All cycle
restarts during these days will be included in the recap.
TeraHub allows drivers to view how many hours they have left in their Hours of Services. At the top of
the screen four clocks are shown, which automatically calculate your break, drive, shift and cycle time
from your log information.
1. The BREAK clock shows the time left until you need to take a 30 minute rest break;
2. The DRIVE clock shows the time left until your driving limit is reached;
3. The SHIFT clock shows the time left until your shift ends;
4. The CYCLE clock shows the time left in your 60 or 70 hour cycle.

PAGE 30

Below four clocks, you can see:
1. Hours worked today;
2. Total hours since last restart;
3. Hours available tomorrow.

PAGE 31

Allow for an officer to inspect your logs
The Inspection logs feature provides the ability to view the driver daily logs for current
24-hour period and the past one week. It includes all of the information necessary for a
safety inspection, like vehicle used, shipments, all types of events, including unidentified
driving events esc.
From the main menu, select Inspect Logs. This will allow the officer to inspect your logs
directly from the device, tap Begin inspection button and hand your phone to the DOT
officer.

PAGE 32

If for some reason the inspector needs logs more than 8 days old, the carrier can provide
this data by logging into the web portal at
https://tera-hub.com/

PAGE 33

Send logs
The drivers ELD records can be transmitted to an enforcement agent, or to a personal
email, through selection of the Send logs option from the main menu button inside the
ELD menu.
1. To send your logs to a personal email in word format press button Send logs. On this
way, you will send 8 logs (for current 24-hour period and the previous 7 consecutive
days). If you want to send specific log, from the main Logs screen select the day that
you want to send (select checkbox) and press on message icon which is shown at the
top of the screen.
2. To send your logs to an officer, from the main menu, press button Send output file
and choose one of the given options (Send email or send with web services). The ELD
output file transferred is encrypted using AES-256. Before sending, the driver can
enter output file comment which is optional. Maximum number of characters that can
be entered in the comment is 60.

PAGE 34

PAGE 35

Violations and warnings
The TeraHub app alerts you on potential and active violations and gives warnings about missing logs
data. On the main logs screen, the red exclamation icon indicates that your log has a HOS violation or
gives a Form or Certification warning.

PAGE 36

HOS VIOLATIONS
The HOS Violations are listed below the log-graph. Tap on the violation to check the details.
The HOS Violations include: Cycle, Shift, Driving and Break Violations.

PAGE 37

HOS RULES
Hours of service violations are the number one cited violation during roadside inspections.
Its the principle reason for the ELD mandate, which requires commercial drivers keeping
a Record of Duty Status to switch from paper logs to an electronic logging device by
December 2017. Avoiding these violations is easy if you know the HOS rules, but many
drivers and fleet managers are misinformed. Main HOS Rules to avoid violations are:
1. Know your cycle: Driving cycles depend on how many days of the week your carrier
operates. If your carrier operates every day of the week, you are eligible to operate
under the 70-hours/8-days cycle, which limits a driver to 70 hrs on-duty over any
8-days period. If your carrier operates for fewer than 7 days in a week, you are eligible
to operate under the 60-hours/7-days cycle, which limits a driver to 60 on-duty hours
over any 7-days window.
2. Restarting your drive cycle: If you want to completely refresh your driving cycle,
you must take 34 consecutive hours off-duty and/or Sleeper Berth time. The 34-hour
restart has undergone recent changes over the past year, but this is the most up-todate requirement for a restart and the only one you need to know.
3. The 14-hour rule: When a driver comes on-duty after taking at least 10 consecutive
hours off-duty, he or she has a 14-hour window to complete driving for the day.
Although driving is not permitted after the 14th hour, other work-related tasks may
still be performed.
4. The 11-hour rule: Within the 14-hour driving window, you are allowed to drive a
maximum of 11 hours.
5. The 30-minute break: No driving is allowed after any 8-hour on-duty period (On Duty
or Driving) until a driver has taken the mandatory 30-minute off-duty break.
6. The 10 hour break:

If time on the 11-hour or 14-hour clock has expired, the driver

must take at least 10 consecutive hours in Off Duty and/or Sleeper Berth status to
reset those clocks.
7. Split sleeper berth: The split sleeper berth allows drivers to split the required 10 hour
off-duty break into two shifts. One of those shifts must be between 8-10 hours, spent
entirely in the sleeper. The second shift can be between 2-8 hours and completed in the
sleeper berth, off-duty, or as a combination of sleeper berth and off-duty. Regardless
of the order in which a driver takes these breaks, successful completion of both will
PAGE 38

give the driver a new 11-hour drive time and 14-hour driving window, which begins
after completion of the first qualifying break.
These seven rules cover the major HOS rules for property carrying vehicles. Familiarizing
yourself with the HOS basics can help you avoid fines and keep your fleet out of trouble.

HOS EXCEPTIONS
There are many different exemptions and exceptions that extend or change main HOS rules. TeraHub
app allows use of the following exemptions.

16-HOUR SHORT HAUL EXCEPTION
The 16-hour short-haul exception allows drivers on US 70/8 or US 60/7 cycles to extend
their 14-hour window by 2 hours every week. To be able to take the short-haul exception,
this exception must be enabled in logs settings.
On the main Logs screen, select the day that when you would like to take the Short-Haul
exception. Select Take 16 Hour Exception from the action bar menu. You can see the 16
Hour Short Haul Exception below the log graph.
You can also reject the short-haul exception. To reject the exception, select Reject 16
Hour Exception from the action bar menu.
Note: Drivers can have 16-hour short-haul exception once per cycle. You will only see the
option for short-haul exception if you have not used this 16-hour exception in the previous 6
consecutive days (unless you have utilized the 34-hour break to restart your weekly cycle).

PAGE 39

ADVERSE DRIVING CONDITIONS EXCEPTION
Adverse Driving Conditions Exception extends the driving limit / ON-Duty limit by up to 2
hours due to unforeseen driving conditions. This exception is allowed for all drivers.
The FMCSA defines adverse driving conditions as: snow, sleet, fog, other adverse weather
conditions, a highway covered with snow or ice, or unusual road and traffic conditions,
none of which were apparent on the basis of information known to the person dispatching
the run at the time it was begun. So, while this may include an unexpected snow storm or
a traffic delay due to a crash, it doesnt include time sitting in traffic due to normal, rush
hour congestion.
If any of the conditions described above exist, drivers may continue driving until the
intended destination is reached or until they are able to safely reach a secure location,
but for no more than two extra hours.
It is important that drivers note their log when using the exemption. They must also
provide as much detail as possible.
On the main Logs screen, select the day that when you would like to take the Adverse
Driving Conditions exception. Select Take Adverse Driving Exception from the action bar
menu. You can see the Adverse Driving Exception below the log graph.
You can also reject the Adverse Driving exception. To reject the exception, select Reject
Adverse Driving Exception from the action bar menu.

PAGE 40

PAGE 41

PAGE 42

WELLSITE WAIT TIME EXCEPTION
Drivers in oil-well transportation service can use time spent waiting at oil well site as
OFF-Duty time or to satisfy the 30-minute break. To be able to take the Wellsite Wait Time
exception, this exception must be enabled in logs settings.
On the main Logs screen, select current status. Update current duty status page opens.
From here, select Waiting time, which automatically set duty status to off duty. Add
Location if it is not automatically entered by the system, add notes and press SAVE to
finish.

PAGE 43

FORM AND CERTIFICATION WARNINGS
From the main Logs screen, select the day you would like to view with the red exclamation.
A red exclamation on the Form tab indicates that you are missing required information
such as shipping document numbers. The red text indicates the required information that
is missing.
Tap on each text separately to enter the required information. Once all the fields are
completed, the text will change color. The red exclamation in the Form tab will disappear
when all of the required items are completed.
To sign log, first youll have to enter the required information in logs form and then sign
the log. After signing the log red exclamation in the Sign tab will disappear.

PAGE 44

PAGE 45

Fuel Costs
From the main menu, select Fuel costs. The screen with a list of all fuel costs is displayed.
To add new fuel cost press the plus button at the bottom of the screen. Add fuel cost page
will open. Fill out all required fields and press SAVE. New fuel cost log will be added. To
see details about the fuel cost press on fuel cost item from the Fuel costs list. Fuel cost
details page will open. On this page you can see all details about selected fuel cost. Also
here you can edit or delete selected fuel cost logs. Press on edit or delete icon which are
on the top of the screen to do appropriate action.

PAGE 46

PAGE 47

Accept or reject your fleet managers log edits
A properly credentialed manager can edit your logs using TeraHub web portal for managers, but those
edits will not affect your logs unless you choose to accept them. If you disagree with the managers
suggested changes, you may reject them. If you accept the changes, your logs will be altered, but a
copy of the original log will be kept for reference.
The driver will be notified about the edits done by the fleet manager. On the main Logs
screen, Log Edit suggestions will be shown. Select day in this section, to approve or reject
the changes. Your fleet managers edits will be in the Edited Log tab with different color.
To view the original log, tap on the Current Log tab. To approve or reject the suggested
edits by fleet manager, tap on the

PAGE 48

or the

button, located at the bottom of the log.

PAGE 49

ELD Malfunctions & Data Diagnostics
The TeraHub app include a Self-Monitoring function which not only relays malfunctions to the server,
but also notifies the driver in the event of a malfunction.
When an ELD malfunction or data diagnostic event is detected or cleared by the ELD,
the ELD records the event. The recorded malfunctions and data diagnostic events
are inconsistencies found while monitoring the app/ELD against FMCSA compliance
requirements. When a malfunction or data diagnostic is detected, the app will notify the
user by displaying a pop-up alert. Also in the application toolbar, letters M and D will
indicate these events, respectively.
When you see the data diagnostic indicator, you should view the data diagnostic details
by tapping the indicator. This opens the Data diagnostics screen that lists data diagnostic
events recorded on the ELD. You can view the details of a data diagnostic and clear it from
the list.

PAGE 50

When you see the malfunction indicator, you should view the malfunction details by tapping the
indicator. This opens the Malfunctions screen that lists malfunction events recorded on the ELD. You
can view the details of a malfunction and clear it.
ELD needs to capture when a malfunction or data diagnostic event has been cleared by
the driver.
Note: Unidentified driving records data diagnostic will be cleared automatically if unidentified
driving events drop to 15 minutes or less during the current 24hr period and previous 7 days.

PAGE 51

Malfunctions & Data Diagnostics Manual
TeraHub provides ELD Malfunction Diagnostic Manual for drivers, which they can present to a DOT
ocer during an inspection incase of an ELD malfunction. As per FMCSA rules, this manual must be
kept in the vehicle at all times.
How does the driver know if the ELD is malfunctioning?
Neither of the LED lights on the device are turned on (green or red) when the device is
plugged into the trucks diagnostic port, and the power is on.
What does the driver need to do if the ELD is malfunctioning?

Contact TeraHub at +1 630-339-3121 or email [email protected] to troubleshoot the issue
immediately.

Note the malfunction and inform your eet company within 24 hours with a written
notice.

Keep a paper log for that day and until ELD is repaired or replaced. In the event of an inspection,
display the previous 7 days logs from the TeraHub app.

PAGE 52

Unidentified driving events
If you are using the TeraHub ELD, it is important to connect to the ELD from the TeraHub app before
you start driving. If you do not connect with the ELD before driving the vehicle, driving time will be
recorded as an Unidentified Driving Event until assigned to or accepted by a driver. The US Department
of Transportation has provided specific guidelines for unidentified driving recorded by an ELD.
To comply with guidance provided by the DOT, the TeraHub ELD will notify you of any Unidentified
Driving Events after connecting to the ELD (after logging in to the app and selecting appropriate
vehicle). Once you have connected to the vehicles ELD from the TeraHub app, any recent driving
events will appear in the orange ribbon on the main screen under Unidentified Driving. Tap the ribbon
to see the Driving Events. Then, you will be able to accept or reject these Unidentified Driving Events
directly from the TeraHub app.

PAGE 55

In addition to being notified of Unidentified Driving Events in the TeraHub app upon connecting
to the TeraHub ELD, your fleet manager may also assign an Unidentified Driving event to you in the
format of a Log Edit Suggestion. These suggestions will appear in a second orange ribbon on the
main screen of your TeraHub app. (see section 16. Accept or reject your fleet managers log edits).
If you think you have accepted an Unidentified Driving event by mistake, you can contact your fleet

manager so that they can re-assign the driving event to the correct driver or you can edit these
events and in this situation the previous unidentified driving records will be recreated and they can
be accepted by other drivers.

PAGE 56

PAGE 57

Missing locations
The missing location indicator occurs on main page in action bar (icon with plus sign
in it) when the ELD detects a data inconsistency. It indicates there is required location
information missing from your logs.
When you see the missing location indicator, you should view all missing locations by
tapping the indicator. This opens the Missing locations screen that lists all events with
missing location recorded on the ELD. Select event to add location. Also enter note and
press ok.

PAGE 58

Customizing the TeraHub App Settings
The apps settings and preferences can be customized in the Setting screen
To navigate to this part of the app, open main navigation menu and select the Settings
option. This will display the Settings screen.

On the Settings screen, you can choose those parts you want to edit, like Logs settings, Account,
Password or Notifications.
On the Carrier screen you can check the details of your carrier.

PAGE 59

Logs settings
This is where you change the HOS rules or the Federal Motor Carrier Safety Administrations
(FMCSA) regulations that govern the hour that a commercial vehicle driver can legally
accumulate driving or being on duty for a motor carrier in a working day and week. This
is also where you apply the HOS rules exceptions.
Select the appropriate HOS rules that you would like the app to use from the drop down
list. You can customize these options:

Cycle rule - this is where you can set the consecutive multi-day duty period which the driver will
follow. Choosing a cycle will take into effect the corresponding legal limitations on the hours that
can be used by the driver in a 7 day or 8 day working cycle.

PAGE 60

Available cycle rules in TeraHub app are:
Cycle Limit

Shift Limit

Drive Limit

Break Limit

USA 60Hr/7days

7 days

14 hours

11 hours

8 hours

USA 70Hr/8days

8 days

14 hours

11 hours

8 hours

California 80Hr/8days

8 days

16 hours

12 hours

N/A

Texas 70Hr/7days

7 days

15 hours

12 hours

N/A

Alaska 70Hr/7days

7 days

20 hours

15 hours

8 hours

Alaska 80Hr/8days

8 days

30 hours

15 hours

8 hours

Log increment - edit current log in 1 or 15 minutes increment

Cargo type - set the applicable Hours of Service rules for property carrying, passenger
carrying commercial vehicles or for Oil and Gas
Available cargo type rules options in TeraHub app are:
1. Property the 11 and 14 hours rule will apply
2. Passenger the 10 and 15 hours rule will apply
3. Oil and gas - the 10 and 15 hours rule will apply

Restart - 24 or 34 hours restart

30 Minute Rest Break

16 Hour Short Haul Exception

Waiting Time Exception

Enabled Yard Move - this exception can be enabled only by fleet manager

Enabled Personal Conveyance - this exception can be enabled only by fleet manager

PAGE 61

Account settings
Account page lists all drivers current information. To change your account information
select appropriate filed that you want to change and press SAVE.
Note: Driver cant change his email, his driver ID and his Exempt status.

PAGE 62

Change password
If you want to change your password, open Change password page and enter your
current password, under the Current password field enter your new password and
press SAVE.

PAGE 63

Carrier settings
Carrier page list your current carrier information. Carrier information can only be changed on the
website https://tera-hub.com/ and cannot be changed using the TeraHub mobile app.

PAGE 64

Notifications
On the Notification screen you can choose when you would like to receive the alerts for
potential HOS violations.

PAGE 65

TeraHub Documents
All TeraHub documents can be found on this screen:
1. User manual
2. Cab Card
3. Terms of Services
4. Privacy Policy

PAGE 66

About & Support
From the Main menu tap on About & Support to open this option. From here you can see app details,
like which is current app version and support contact details.

PAGE 67

Fleet manager web view
On the official web page https://tera-hub.com/ a fleet manager can log in and track drivers statuses,
locations and violations.

PAGE 68

Everything from the administration point of view can be managed from the web with the fleet
manager privileges, like for example vehicles, drivers, groups etc.

PAGE 69

Company Information:
TeraHub
7350 W 103rd Street , Bridgeview, IL 60455
Phone: 630-339-3121
Web: https://tera-hub.com/
E-mail: [email protected]