User manual for "Geotab Drive for Ford Trucks"

Below you will find the vendor provided user manual for the ELD product "Geotab Drive for Ford Trucks".

For contact information and additional devices produced by the same vendor see their page Geotab Inc..

*Spanish Guide here. French Guide here

Drivers Guide to the Drive App
Table of Contents
Introduction

Hours of Service Compliance

System Requirements

Android

iOS

Android Setup

iOS Setup

In-Vehicle Setup

Logging In

Select Assets

Review Availability

Verify Logs

Claim Unassigned Logs

Inspect Assets

Navigating the Dashboard

Connection Status

Vehicle Disconnected

Drive Disconnected

GPS Disconnected

Power Disconnected

Adding Assets

Adding Co-Drivers

Using Hours of Service (HOS)

Status Tab

Motion Detection When Driving

Driving in Violation

Logs Tab

Using the Graph

Location Information

Adding Manual Logs

Changing Rulesets

Applying Exemptions

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Viewing Diagnostic and Malfunction Events

Verifying Logs

Perform an Asset Inspection

Certify Previous Inspections

Previous Inspections with Defects

Previous Inspections with No Defects

Perform New Inspections

Repair Defects

Viewing Messages

Performing Roadside Checks

Compliance Print

Changing Drive App Settings

Updating the App

Enabling Night Mode

Logging Out

Complete an Asset Inspection

Verify Logs

Set a New Duty Status

Clock In/Clock Out

Stay Logged In

Clock Out

Clock In

Vehicle Proximity

Installing Add-Ins

Reporting Bugs

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Introduction
The Drive App is a mobile application for maintaining Hours of Service compliance. The App is available for
Android and iOS devices. As part of the greater Cloud ELD solution, the Drive App (running on a compatible
mobile device), is used together with a Telematics Device a type of Electronic Logging Device (ELD) and the
Fleet Management Application (2017-11 release or higher), to provide end-to-end compliance with federal
regulations for motor carriers.
The Drive App has six main features:

Adding Assets
Hours of Service (HOS)
Asset Inspection
Roadside Checks
Messaging
Software Add-Ins

The Drive App is available with the Regulatory, Pro, and ProPlus rate plans.

Hours of Service Compliance
The Drive App is a self-certifying tool for meeting the requirements of FMCSA 395.20 of 49 CFR Part 395
(ELDs). Before using the Drive App, you must:

Make sure you have an in-cab copy of the Drivers Guide to the Drive App, the Drivers Guide to Data
Transfer at Roadside Check, and the Drivers Guide to Data Diagnostics & Malfunction Events.
Make sure you have reviewed the Driver's Guide to Hours of Service (HOS) and Driver's Guide to Asset
Inspection.

! IMPORTANT: The Drivers Guide to the Drive App, Drivers Guide to Roadside Checks and the Drivers
Guide to Data Diagnostics & Malfunction Events must be kept in the CMV at all times. These documents
must be made available during a roadside check in accordance with FMCSA 49 CFR 395.22 (h). In
addition, drivers must have a supply of blank Records of Duty Status (RODS) paper logs sufficient to
record the drivers duty status and other related information for the duration of the current trip. Maintain a
second backup copy of the electronic hours-of-service files, by month, at a different physical location
from where the original data is stored FMCSA 49 CFR 395.22(i).
The Drive App:

Operates on a fixed 24-hour period starting at 12:00 AM.
Supports three co-drivers logged into the same device.
Supports all time zones.
Supports the following rulesets:

FMCSA 7-day/8-day
California intrastate
Florida Intrastate
Texas intrastate
Canadian Duty 1 and 2

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Supports the following exemptions:

Short Haul
Non-CDL Short Haul
16-hour
Adverse Driving Conditions
Personal Conveyance
30-minute rest exemptions on federal rulesets.

24-hour Restart (for oil transport drivers)
Oil well Wait Time and 24-hour Restart
(available to off duty co-drivers)
Off-duty deferral (Canadian, currently in Beta)
Yard Move
Salesperson

NOTE: All Record of Duty Status (RODS) fields can be edited in the Fleet Management Application.
Edited RODS will be permanently identified as having been modified.

System Requirements
Android

iOS

Android 4.4 or higher
4.7-inch+ screen (recommended)
Capacitive touch screen preferred
Built-in cellular modem (3G or LTE) with data
connection (Avg monthly data usage: 350MB)
2GB RAM
250MB data storage
Built-in GPS
Certified by Google, with access to the Google
Play Store preferred

iOS 6.0 or higher
4.7-inch+ screen (recommended)
Capacitive touch screen preferred
Built-in cellular modem (3G or LTE) with data
connection (Avg monthly data usage 350MB)
2GB RAM
250MB data storage
Built-in GPS
Certified by Apple, with access to the App Store
preferred

Android Setup
1.
2.
3.
4.
5.
6.
7.

Make sure you have access to the Google Play Store.
Enable Wi-Fi and disable Flight mode.
Under Mobile networks, enable Data access over mobile network.
Enable all location services, and High accuracy mode if available.
Set Date & time to automatic.
In the Google Play Store settings, enable Auto-update apps at any time.
Go to the Google Play Store and install the Drive App.

iOS Setup
Make sure you have access to the Apple App Store.
Enable Wi-Fi and disable Airplane mode.
Under iOS settings > Privacy, enable Location Services.
Under Drive App, select Always, and enable Use Cellular Data, then set Notifications to Allow
Notifications.
5. Under iOS settings > iTunes & App Store > Automatic Downloads, check Updates and Use Cellular Data.
6. Ensure that the Date & time are set to automatic.
7. Go to the App Store and install the Drive App.
1.
2.
3.
4.

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In-Vehicle Setup
Equip your vehicle with a telematics device, a compatible Android or iOS mobile device, and an IOX-USB
accessory (optional). Contact your System Administrator for more information.

Logging In
When you log in to the Drive App, you are prompted to complete a set of actions to synchronize your assets,
ensure the vehicle is safe to operate, and verify any outstanding logs.
If you start driving the vehicle without logging in, the
Drive App detects the motion, and warns you to stop
the vehicle and log in.
If you do not log in, the App is unable to associate
your duty status or other driving events with your
account.

Before you can start driving, you are prompted to:

Select a vehicle;
Add a trailer;
Add a shipment;
Verify logs;
Inspect the vehicle (Asset Inspection); and
Inspect the trailer (Asset Inspection).
The first time you log in to the Drive App, you are
prompted to Accept the End User Agreement. After
accepting the agreement, enter your Username and
press Next to display the Password field.
Enter your password (minimum 8 characters in
length), and press Log in.
NOTE:: Tap the eye symbol to show/hide your
password.

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After authenticating your credentials, the App
synchronizes your data (i.e. driver profile, shipment
information, duty status logs, and Asset Inspection
records) for a brief period before loading.
NOTE: You remain associated with your drivers
logs even when you switch vehicles.

Select Assets
You must select a vehicle before duty status and other electronic records can be assigned to you.
After logging in, the Exemptions notification informs
you if PC (Personal Conveyance) or YM (Yard Move)
is enabled. The notification also displays your
ELD-exempt status.
NOTE:: For Canadian ELD drivers, if no
exemptions are enabled, Exemptions: None
available displays when you select your vehicle.
Based on the geolocation of your device, the App
locates the closest vehicles within a 1 km/0.6mi
radius. You can continue with the closest vehicle, or
select another vehicle.
If there is no vehicle assigned to your account at the
time of login, select No Vehicle. Without a vehicle,
you can only set the duty status to ON and OFF duty.

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In some cases, your current vehicle may have been
claimed by another driver and dissociated from your
account.
If this occurs, you are asked if you would like to
reassign the vehicle to yourself. By selecting No, you
are automatically assigned to No Vehicle, and
prompted to select another vehicle.
If you are logged in with a co-driver, they receive the
same message.

After selecting a vehicle, you have the option to
select a trailer and shipments.
You can select up to four trailers; however, each
trailer must be assigned a unique name. If you
select a trailer, you will be prompted to perform an
Asset Inspection on the trailer. If you remove a
trailer, you are also asked to perform an Asset
Inspection.
You can select up to 25 shipments. When finished,
press Save and Continue.

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Review Availability
After selecting assets, the App takes you to the Availability screen where you can review duty status
notifications, monitor driving limits, and apply the Exempt HOS exemption. The Availability screen warns drivers
that are in violation, at risk for violation, or have upcoming violations. Drivers can add an OFF log for upcoming
violations.
NOTE: This feature is currently in Feature Preview and not enabled by default. Features in preview are
considered Beta, and as such, may change, break or disappear at any time. We do not recommend using
these features in a production setting. To enable Feature Preview, please contact your Reseller.
Tap the prompt to add a duty
status log.
In the screen that follows, make
the required updates and tap
Add.

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Verify Logs
If you have unverified logs from earlier driving activity, you are asked to review and verify them.
Use the Verify button for any 24-hour period to
verify by day, or use the Verify all days button to
verify all visible logs.
You can also skip this step by pressing the Skip
button. If you choose to skip this step, an audit log
is created indicating the time and date the Skip
button was pressed.
The App will inform you if your logs remain
unverified, or are missing required information. Tap
to review.

Claim Unassigned Logs
The Drive App creates duty status logs even when your vehicle is driven without a user logged in. If this occurs,
you are asked to review and claim the unassigned logs.
You can claim logs by selecting all relevant logs
and pressing the Assign to me button.
You can also skip this step with the Skip button.
The D and ON Duty Status Logs are paired when
claiming them in the Drive App.

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Inspect Assets
To complete the login process, you are prompted to perform a new Asset Inspection of the vehicle and its
attached trailers.
The App will indicate that a previous inspection was
completed and certified. Press Certify and inspect
to begin a new Asset Inspection.
If you do not have clearance to perform an Asset
Inspection, press Skip remainder to go to the
Dashboard. You can find more information on
performing an Asset Inspection here.

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Navigating the Dashboard
After completing all login tasks, you are taken to the Dashboard. The Dashboard is the main interface used for
navigating the Drive App. Shortcuts to features including App settings and Add-Ins that you have installed are
available at the bottom on all the screens.
NOTE: Your dashboard may look different based on your user clearances and the Add-Ins that you have
installed.

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Connection Status
You can check your connectivity status by
pressing the wireless icon in the top-right
corner of the screen.
A red exclamation mark indicates a
disconnection. When pressed, the
disconnected item displays in red, which
can be selected for additional context.

A Telematics Cable alert indicates that an IOX cable
has been unplugged, and neither the App nor the
Telematics Device are connected to a network. To
maintain compliance, the alert recommends the
cable be reconnected, or a manual duty status
change be made.
NOTE: The alert only displays when out of a
network coverage area. It will not display simply
because the cable has been unplugged.

Vehicle Disconnected
This message displays in red when the Telematics Device is not communicating with the server. This can be
due to wireless network issues or a loss of power from the device.

Drive Disconnected
This message displays in red when your mobile device has no connection to the server. This will happen if the
data connection on the mobile device is not reliable or the mobile device is in airplane mode.
NOTE: Logging out is disabled when the Drive App is in this state. This preserves the drivers logs until a
connection to the server is re-established. Similarly, the driver will not be able to log in while disconnected.

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GPS Disconnected
This message displays in red when there is a disruption with the GPS communication of the mobile device. This
can be caused by location, environment, or airplane mode. Drive uses GPS as a fallback for the lock screen.

Power Disconnected
The driver is at risk for losing device power if their mobile device is not being charged. The lock screen may not
be as responsive if power is not connected.

Adding Assets
After logging in, you can add new vehicles, trailers or shipments at any time by pressing the vehicle name from
the Dashboard, or by pressing More, then Assets from the Shortcuts menu at the bottom of the dashboard.

Press the X icon to change the vehicle. You are
prompted to perform an Asset Inspection each
time you change vehicles.
Press the + button to add up to four trailers. You
are prompted to perform an Asset Inspection
each time you change trailers.
Press the + button to add up to 25 shipments.

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Your new assets display on the Assets screen.
Shipment information is also displayed in the
Compliance Print in the Fleet Management
Application.

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Adding Co-Drivers
You can add co-drivers to the Drive App by pressing your name in the top-right corner of the screen, then
pressing the Add driver button. The co-driver is prompted to enter their login credentials. You can add up to
three drivers per vehicle. When the vehicle is in motion, the app does not allow a co-driver to switch the Drivers
seat with the driver.
After logging in, the names of all drivers display in
the user list. When multiple drivers are logged in, the
steering wheel icon indicates the active driver.
Use the Drivers seat button to switch the active
driver. The duty status changes automatically to D
for the active driver. The co-driver must change their
status manually through the App.
The Drivers seat button is disabled for the active
driver while in the D status.
If the active driver logs out, the co-driver becomes
the new active driver.

Co-drivers can share the Drive App interface to adjust their individual duty statuses. To become an active user of
the interface, press your name from the driver list. Once you are the active user, your name displays at the top of
the driver list. At this point, you can adjust your duty status without affecting the duty status of your co-drivers.

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Using Hours of Service (HOS)
The HOS feature provides all the tools necessary for tracking and recording your
duty status. It also provides the ability to verify logs, apply exemptions, and
provide information for roadside checks. The HOS screen is divided into Status
and Logs tabs.

Status Tab
The Status tab allows you to view and set your duty status, as well as view and apply exemptions.

Duty status is displayed by one of the
four buttons on the screen:
OFF
Sleeper Berth (SB)
Drive (D)
ON
The Status tab displays ruleset
information, the remaining duration of
your applicable driving limits, cycle
recap, and exemptions that can be
applied as driving conditions require.
You can change your ruleset
by pressing the pencil symbol.
By default, the app displays the last
three rulesets. To view all rulesets
applied, click Show all.
Split sleeper displays if the current
ruleset includes a matching Split
sleeper ruleset.
NOTE: When outside of cell coverage, you are notified to manually set your status.

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The red bar at the top of the screen indicates that you have no driving time remaining and must take a break.

The blue bar at the top of the screen indicates the time remaining before you must take a break.

Once you begin to drive, your status automatically switches to D when the vehicle reaches a speed of five mph
(eight km/h). Once you stop driving, after three seconds, your status remains as D for an additional five minutes.
When five minutes have passed, you are prompted to change your status to ON duty. If you do not respond
within a minute, your status switches to ON duty.
TIP: You can manually switch your duty status at any time by pressing HOS on the dashboard.
The Rest in timer is the time remaining before
you must take a break.
When the Rest in timer reaches 0:00, a Rest
duration timer replaces it when you go off duty.
The Rest duration timer is the time that has
passed during the break period.

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For a summary of your cycle, press View cycle recap.

View cycle recap displays:
Available cycle time tomorrow;
Hours used within each day in the cycle; and
Total hours used within the cycle.
Depending on your ruleset, cycle recap provides a
quick view of how much time you have used, and
how much time is remaining for the following day.

To apply exemptions, press View Exemptions and
use the corresponding buttons to activate them.

View exemptions allow you to do the following:
Apply exemptions.
Start/stop Yard Move.
Start/stop Personal Conveyance.
By default, the only exception that is always
available to you is the Adverse Driving Conditions
exemption. Other exemptions must be configured
by your Fleet Management Application
Administrator.

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If you apply the Adverse Driving Conditions
exemption, you must confirm your selection before
applying the exemption. Additionally, you can add
an annotation to provide further details.

If you apply the Adverse Driving Conditions exemption when driving south of latitude 60N (along the southern
border of Yukon, Northwest Territories and Nunavut in Canada), the following changes are made to your HOS
availability:

Daily rest requirement decreases by two hours
Daily off requirement decreases by two hours
Daily driving available increases by two hours
Daily duty available increases by two hours
Workday driving available increases by two hours
Workday duty available increases by two hours

The Yard Move and Personal Conveyance exemptions must be configured by your Administrator. You can stop a
Yard Move event by turning the ignition off and on during a power cycle. You can stop a Personal Conveyance
event by confirming the event ended when the ELD prompt displays, also during a power cycle. If a confirmation
is not made and the vehicle is in motion, the ELD defaults to none.
You will receive a notification when you reach the Personal Conveyance driving limit. If you continue to drive
after receiving the notification, your status changes to Drive.
NOTES:
The Yard Move exemption is disabled when the speeding rule is exceeded, or when the vehicle leaves
the specified zone type.
The Yard Move exemption applies to US jurisdictions only. It is not available for drivers in other
jurisdictions.
The Yard Move and Personal Conveyance exemptions are disabled when the Telematics Device is
unable to communicate with the vehicles Engine Control Unit (ECU).
The Exempt HOS exemption must be configured by your Administrator. You can apply the Exempt HOS
exemption if operating in an HOS-exempt capacity as an emergency declaration as defined by the FMCSA.

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If you apply the Exempt HOS exemption, you must
confirm your selection and add an applicable
annotation before applying the exemption.

A full list of all available exceptions can be found in the Hours of Service Ruleset Matrix.

Motion Detection When Driving
When you are logged into the Drive App and the vehicle begins
moving, the Drive App screen locks to minimize driver distraction.
All other information is hidden, and you only see the remaining
driving time available. When the vehicle is in motion, the app does
not allow a co-driver to switch seats with the driver.
If the vehicle has stopped for five minutes, a prompt displays on
the screen. Confirm if you have stopped driving, or if the vehicle is
still in motion. If a response is not submitted to confirm or deny
the prompt within one minute of receiving the prompt, the ELD
automatically creates an ON duty status log.
If you continue to drive past your available hours, the screen
notifies you that you are in violation of your ruleset. The app
broadcasts an audible warning in addition to the Hours of Service
limit message, whether the App is in the background or the
foreground. The audible warning does not occur if you are in the
OFF or Sleeper Berth (SB) status.

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Driving in Violation
The Drive App notifies you when you are
approaching an HOS violation two hours before the
violation, one hour before the violation, 30 minutes
before the violation, and right before the violation.

If you switch your duty status to Drive after your
remaining driving time has expired, you are warned
that doing so puts you in violation of your selected
ruleset.
If you drive after being warned, a violation registers
in your log.

Logs Tab
The Logs tab displays a list of all Records of Duty Status (RODS) for the past 14 or 16 days, depending on the
ruleset, and any violations incurred. Logs are displayed below the graph, one day at a time, and can be navigated
using the arrows at the top of the screen, or by pressing the date picker to display the calendar.

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Using the Graph
Duty status is plotted along the graph for a 24-hour period for each day. The total time spent in a particular duty
status is displayed to the right of the graph. The bars on the graph are color-coded in the following way:

Gray: Unverified logs
Green: Verified logs
Yellow: Edited logs
Red: Driving in violation of HOS ruleset
Striped: Personal Conveyance and/or Yard Moves
Blue: Qualifying Break identifies logs that meet the break requirements for Canadian rulesets only.
Select a log from the graph to display
additional information, including the
logs duration and date of creation.
You can also edit certain elements of
the log. If a log requires attention
(e.g. verification, requested edits,
missing location, etc.), a notification
banner displays at the top of the
page.
Press the banner to go to the log and
make the necessary updates.

Starting odometer and Ending
odometer display at the bottom of the
Logs tab for quick reference.

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When you select a log, the Log screen
shows additional information, including
when and where the log was created.
You can also view and add annotations to
the log. Changes to rulesets are also
annotated.

Location Information
The Telematics Device installed in your vehicle captures location information. If the GPS signal on the device is
unavailable, there will be no address associated with the log created during this period. In this case, you must
enter the location manually by pressing the Where was this? button.

Enter the address where the log occurred,
or to add location information if an
exemption is applied.

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Adding Manual Logs
Manual logs allow you to correct your Records of Duty Status when existing logs are found to be incorrect or
incomplete. For example, you can add a manual OFF-Duty log for the previous day, if the App remained ON-Duty
after you completed your workday. Also use manual logs when the status does not automatically change (e.g. a
bug in the software), or if you are driving in an area without wireless coverage.
Other examples include creating a manual ON-Duty log for a day that you started at the office, or when the App
does not detect driving, and places you ON-Duty after an inspection. Manual logs allow you to update any status
for a specific date and time, and assign yourself the vehicle you were driving. If you need to add a manual log for
any reason, follow the steps below and select the appropriate options.
You can add manual logs for the past
14 days. For Canadian rulesets, you can
add manual logs for the past 28 days.
To manually add a log, press the + Add
Log button.

On the screen that follows, press the
pencil icon for each of the applicable
elements of the log.
You can select or add a new annotation
to provide context for the manual log.
Press Add to create the log.

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Choose the Status, Date and Time to
start the log.

If you have a vehicle assigned to you
when you create the manual log, that
vehicle is automatically selected.
If the selected vehicle was not the
vehicle assigned to you at the time you
were driving (D) or ON duty, select the
vehicle that was.

The App returns you to the Logs screen
after you have created the manual log.
Press Where was this to add a location.
To view details, select the log.

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If you made a mistake while creating a
manual log, press the pencil icon to edit
the log status or date. You can also add
new annotations.
Press Save when you have finished
making changes.

NOTE: Only manual logs can be edited in the Drive App. Automatic logs cannot be modified or changed to
another status. If you attempt to change the status of an automatic log, you are asked if you would like to
create a new log with the desired duty status.

Changing Rulesets
When you change your ruleset, the preceding log is annotated to reflect the change.

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Applying Exemptions
When the 16-hour exemption, Adverse driving conditions, or Oil well wait time exemption is applied, the
preceding log is also annotated to reflect the change.

Viewing Diagnostic and Malfunction Events
If the Drive App detects a diagnostic event, a yellow bar indicates a diagnostic is present, and a red bar indicates
a malfunction is present. You can press the yellow or red bar to view more details about the events.
Consult the Drivers Guide to Data Diagnostics & Malfunction Events, which provides instructions on what to do
when these events occur. When a diagnostic event occurs, the yellow or red bar disappears after the issue is
resolved.

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When a malfunction event occurs,
it must be addressed by the driver
or the Administrator.
Press the Malfunctions button at
the top of the screen on the Logs
tab.

The malfunction or diagnostic
displays, along with the date the
event occurred. When a malfunction
event has been resolved, press the
Clear button.
To learn more, review the Drivers
Guide to Data Diagnostics &
Malfunction Events, or select the
question mark beside each
diagnostic/malfunction.

Verifying Logs
The Verify button allows the driver to confirm that the logs recorded by the Drive App are accurate and valid. The
button displays in the summary header of every daily group of logs. Press the Verify button to display the
following screen. Press the Agree button, to verify each log for the selected date. Verified logs display a check
mark beside them, and the Verify button is replaced with Verified.

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NOTE: The driver will be notified of unverified logs when logging out. Logs that are left unverified for
over 14 days disappear from the list and can no longer be verified electronically.

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Perform an Asset Inspection
Asset Inspections help you track the health of your vehicles and trailers. You can
access the Asset Inspection from the Drive App Dashboard by selecting the
Asset Inspection tab.
Once in the Asset Inspection, press the Certify and Inspect button to begin
inspecting a vehicle and/or trailer. The Drive App guides you through all steps in
the inspection. You can also find information on Asset Inspections in the Driver's
Guide to Asset Inspection.
You must have the Perform Asset Inspections clearance to perform an
inspection. To learn more, please contact your Administrator.

If you are performing a Pre-trip inspection
after logging in, and have not manually set a
duty status, your duty status automatically
switches to On Duty.
The new On Duty status is automatically
annotated to indicate that a pre-trip
inspection has occurred.

Before performing a new inspection, you must first sign off on the Previous Inspection to indicate you are aware
of the vehicles defects history. If there were prior defects, you must review the repairs made, then certify
whether the vehicle is safe to operate.
NOTE: The Asset Inspection screens below illustrate the workflow for U.S. drivers. For drivers in Canada,
screens will differ slightly.

Certify Previous Inspections
To certify a previous inspection, you must have the Mark Asset Inspection as certified clearance. To learn more,
please contact your Administrator.

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Previous Inspections with Defects
If a previous inspection included defects, you
must certify the inspection to verify that the
defects have been repaired.
If the defects are marked as Repaired and you
are certain about the status of the vehicle,
certify the vehicle as safe to operate.
If the defects have not been repaired, the App
displays an alert on the Dashboard, and an
Unresolved defects indicator beside the
corresponding asset in the inspection.

Before you can drive the vehicle, or perform a
new inspection, you must repair all unresolved
defects.
NOTE: For Canadian rulesets, Minor defects
can be carried over to future inspections.
When marked as Repaired, all inspections in
which the defect was reported are also marked
as Repaired.

When the defects have been repaired, and the
vehicle is Certified as safe, you can perform a
new inspection.
When prompted, press Yes to Sign Asset
Inspection and verify that the vehicle was
inspected in compliance with regional and/or
federal regulations.
The Asset Inspection screen displays Previous
report certified beside the corresponding
asset.

For more on repairing defects, including how to
handle repairs that are not necessary, press
here.

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Previous Inspections with No Defects
A previous inspection with no defects still
requires certification. However, the vehicle
does not need to be certified as safe or unsafe.
Review the inspection, then press Certify
previous inspection.
When prompted, press Yes to Sign Asset
Inspection. and verify that the vehicle was
inspected in compliance with regional and/or
federal regulations.

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Perform New Inspections
To perform new inspections, you must have the Perform Asset Inspections clearance. To learn more, please
contact your Administrator.
After certifying a previous inspection, the App
starts a new inspection. To view the most recent
inspection, press Expand previous inspection.
You can perform three types of daily trip
inspections:
Pre-trip inspections to verify there are no
defects at the beginning of a trip, or that existing
defects have been repaired, and the vehicle is
safe to operate.
In-trip inspections to record defects found while
the trip is in progress.
Post-trip inspections to verify there are no
defects at the end of the trip, or that defects
found are recorded and scheduled for repair
before the next trip.
Walk around the vehicle and record any defects
you find. Add remarks to each defect if needed.
You can select defects from the default list, or
from a custom list(s) created by your
Administrator.
If a defect is found, expand the defect, add an
annotation, and press Add defect.
If a defect is minor, proceed with your day. If a
defect is critical, alert your Manager before
operating the vehicle.
If a critical defect is recorded, the App displays a
warning on the lock screen to notify the driver.
If desired, press the camera icon to take,
or upload a picture of the defect (Pro and
Proplus rate plans only).
NOTE: If the inspection included defects, press the Done
button to complete the inspection.

If no defects are found, press No Major or Minor
defects found.
When prompted, press Yes to verify the vehicle
was inspected in compliance with regional
and/or federal regulations.

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Repair Defects
To mark defects as repaired or not necessary, you must have the Mark Asset Inspections as repaired clearance.
To learn more, please contact your Administrator.
If the previous inspection included defects,
they must be resolved before performing a
new inspection.
You can begin logging a repair by pressing the
red Repair button.

Press Expand previous inspection to view
details such as Carrier and Inspection location;
vehicle information such as VIN and
Odometer; and user information such as
Inspector and Operator, etc.
Under Unresolved defects, expand each defect
to view information and read remarks left by
the driver.
When all defects have been repaired, add a
new remark with resolution details, then select
Repaired for each defect.
TIP: You can review previous Asset Inspections from the
Roadside Check page by scrolling to the bottom of the Dashboard,
and pressing Roadside Check. Under the Asset Inspection tab,
press View to view previous Asset Inspections.

Press Save, and on the screens that follow,
review the inspection, press Certify as safe, No
Major or Minor defects found, then press Yes
to Sign Asset Inspection.
If a repair is not necessary, add a remark to
explain why, and select Not necessary for the
safe operation of the vehicle. Press Save, and
repeat the actions above on the screens that
follow.

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Viewing Messages and Events
Your Fleet Manager can send messages and routes to your Drive App account. Press
the Messages tab on the Dashboard to view or Send a Message.
Press the Notifications icon to check for new messages, or to Clear all messages.
When a text message is received while a vehicle is in motion, the Drive App reads the
message out loud.
Route messages are grouped together in the Drive App. For more information about
each route, select the message from the list.
You can also press the Notifications icon to view exceptions and other events, such as
reminders to perform asset inspections.

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Performing Roadside Checks
The Inspection button is located at the bottom of the Dashboard next to the
Settings button. Press the Inspection button to enter Roadside Check mode, which
provides information necessary to complete a roadside check.
If you are asked to participate in a roadside check, you may be asked to provide up
to eight (8) days of HOS logs (depending on your ruleset) for inspection.

Before entering Roadside Check mode, you can set a one-time 4-digit PIN to be used when entering and exiting
Roadside Check mode. A new PIN must be set each time you enter Roadside Check mode.
If the App is closed during the inspection, opening it will return you to Roadside Check mode, where you will
have to re-enter the one-time PIN in order to exit. If the vehicle is driven while in Roadside Check mode, the PIN
is cleared and the lock screen activated. You can still exit Roadside Check mode, but a PIN is no longer required.
Enter a PIN and press Continue. Enter the
PIN again when prompted and press
Confirm PIN. If you choose not to set a
PIN, press No PIN.

For quick access to the Asset Inspection,
press Asset Inspection at the top of the
screen, and select View.
Scroll down and press View to see the list
of defects used in the inspection.

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To transfer HOS logs, press HOS at the
top of the screen, and enter the code
provided by the Officer in the Comments
field, and select Email or Web Services to
transfer the report.
If you are not in the USA, press Im not in
USA. The Drive App will detect the ELD
jurisdiction the vehicle is in.
To display the report on your mobile
device, select Compliance Print.

For drivers in Canada, enter the required
email address and press Transfer
(Canada).
You receive a notification when logs are
missing the following non-critical
information, and are prompted to Cancel
or Proceed:

Vehicle distance
Engine hours
CMV VIN
CMV power unit number.

If you are not in Canada, press Im not in
Canada. The Drive App will detect the
ELD jurisdiction the vehicle is in.
To display the report on your mobile
device, select Compliance Print.

When the Roadside Check is finished, press Exit at the top right, and if you entered a PIN to begin the check,
enter the same PIN to exit the check.

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Compliance Print
You may also be asked to display a Compliance Print on your mobile device during a roadside check.
On the Dashboard, scroll to the bottom of the
page and select Inspection.
Select Compliance Print to display the
Compliance Report on your mobile device.
Use the arrow buttons to display up to eight
(8) days of logs for US rulesets, and up to
fifteen (15) days of logs (for Canadian
rulesets). You can also press the date to
select the desired date from a list.

If you have your Drive App language settings
set to a non-English language, a button allows
you to toggle the Compliance report into
English.

When a driver enters Roadside Check mode,
but is not assigned to a vehicle, the Drive App
uses information from the previously
assigned vehicle to populate the odometer,
engine hours, and other vehicle-related data.

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Scroll down to the Graph to display your duty
status and logs over a 24-hour period for a
given day.
When you apply the Personal Conveyance
exemption and drive the vehicle, the
Compliance report does not count the
odometer or engine hours for that duration.
Keep scrolling to display additional logs.

After the inspection is over, press X Exit in the top-right corner to exit Roadside Check mode. If you handed your
mobile device to the Inspector in order to scroll through the Compliant Print, the App prompts the Inspector to
return the device to the driver.

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After pressing Continue, the App
will prompt you to enter the 4-digit
PIN that you set. If you have
forgotten your PIN, you can log out
or begin driving to exit Roadside
Check mode.

You can also transfer your compliance data at roadside checks using an email service. To transfer data, enter an
email address, and additional comments in the Drive App. An encrypted email with your compliance logs from
the last retention period (7 to 14 days, depending on the ruleset) is sent to the specified email.

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Changing Drive App Settings
The Settings page has basic information about your system, as well as options
to change your password, enable Night Mode, and report any bugs.
You can access the Settings page by pressing the gear icon from the
Dashboard.

Updating the App
The Drive App is constantly updated with features and fixes. Generally, the Drive App stays up to date on its own;
however, you can force a manual update using the Check for updates button on the More page.

Enabling Night Mode
The Drive App can be optimized for viewing in low-light settings by enabling Night Mode. To enable Night Mode,
select More from the navigation menu, then toggle Dark mode on or off.

TIP: If you are unable to view the option for night mode within your system settings, please contact your
Administrator to enable Feature Preview for your account.

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Logging Out
Logging out of the Drive App disassociates you from your vehicle. Any trips made in a vehicle while logged out
of the Drive App are not associated with the driver.
You can log out of the Drive App by
pressing your name and selecting
Log out from the dropdown menu.
Note: For Canadian ELD drivers, if no
exemptions are enabled,
Exemptions: None available displays
on the screen.

Before logging you out, the Drive App prompts you to do the following end-of-day tasks:

Set your HOS duty status
Complete an Asset Inspection
Detach trailers and shipments
Verify your logs

Complete an Asset Inspection
Before you log out, you are prompted to complete another Asset Inspection, if you have driven your vehicle since
completing the last inspection. The logout workflow is similar to the log in workflow. Like the log in workflow,
available exemptions, including ELD-exempt status, are also displayed.
If you choose to Skip the Asset Inspection, the event is recorded in the Audit Log. If you are performing a
Post-trip inspection, your duty status automatically switches to On Duty. The new On Duty status is
automatically annotated to reflect that a post-trip inspection has occurred.
Remember, you must have the Perform Asset Inspections clearance to create an Asset Inspection. To learn
more, please contact your Administrator.
! IMPORTANT: Although you have the option to skip the Asset Inspection when logging out, according to
the FMCSA 396.11, a driver must prepare an Asset Inspection at the completion of each days work, and
shall submit those reports to the motor carrier upon their return to the home terminal. This does not relieve
the motor carrier from the responsibility of repairing and certifying any defects listed on the inspection,
prepared at the end of each days work, that are likely to affect the safe operation of the motor vehicle.

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Verify Logs
The Drive App displays 14 days of HOS logs excluding logs that have already been reviewed for verification.
It is recommended that you verify your logs routinely, particularly at the end of a shift. However, you can skip log
verification using the Skip button.

Set a New Duty Status
Finally, you will be reminded to set your duty status to an appropriate non-driving status before logging out.

Clock In/Clock Out
NOTE: Clock In/Clock Out is in Preview. To enable Feature Preview, please contact your Administrator.
The Clock in/Clock out feature allows drivers to complete their login/logout tasks without leaving the Drive App.
If you have completed your end-of-day logout tasks, but want to remain assigned your vehicle, you can Stay
Logged in to the Drive App, but clocked out of your workday.
If you want to resume driving, you can clock back into your workday, while still logged in to the App. By staying
logged in to the App, you can view duty status logs, Asset Inspections and messages if a vehicle is still
attached.
The Clock in/Clock out workflow does not require a wireless connection on the drivers mobile device. However,
to fully log out of the Drive App, a wireless connection is required.

Stay Logged In
If you have not already done so, set your
status to Off Duty. To stay in the Drive App,
press Stay Logged In.

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To remain assigned to your vehicle, with
access duty status logs, Asset Inspections,
and messages, press Yes.
To resume driving, press Tap here to clock in!
at the top of the screen to log back in.

Clock Out
If you change your status to OFF or SB, you can either clock out or take a break.
By pressing Yes to clock out, you complete your logout
tasks with the option to Stay Logged In, and clock back
in to resume driving.
By pressing No, just a rest break, you stay in the App and
begin your rest period.

Clock In
If you change your status to D or ON, you can either clock in, or choose not to start yet.
By pressing Yes to clock in, you complete your log in tasks, and resume
your workday.
By pressing Not starting yet, you remain in the ON status but must press
Tap here to clock in! to resume your workday.

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Vehicle Proximity
When a driver is out of proximity to the assigned vehicle, the driver is prompted to choose whether to remain
assigned to the vehicle, and change the duty status. The range is determined using the GPS on the vehicle and
the GPS on the mobile device that runs the Drive App.

Installing Add-Ins
Add-ins expand the capabilities of the Drive App by integrating third-party software with your system. For more
information about Add-Ins, contact your Administrator.

Reporting Bugs
If you experience any issues while using the Drive App, use the Report a bug button on the Settings page to file a
bug report. Your bug reports help us identify and resolve issues with the App.

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Revision History
Version

Date

Editor

Changes

Approved by

January 2019

Product Editing Team

1804 release updates, ongoing
document scrubs.

Product Editor

March 2019

Product Editing Team

1901 release updates.

Product Editor

June 4, 2019

Product Editing Team

New template and typography
standards, 1902 updates.

Product Editor

July 2019

Product Editing Team

Separated Administrator and Driver
sections into separate guides, 1903
updates.

Product Editor

1.5

December 2019

Product Editing Team

1904 release updates.

Product Editor

1.6

March 2020

Product Editing Team

2001 updates, template refresh.

Product Editor

1.7

June 2020

Product Editing Team

2002 release updates.

Product Editor

1.8

September 2020

Product Editing Team

2003 release updates

Product Editor

1.9

December 2020

Product Editing Team

2004 release updates

Product Editor

2.0

March 2021

Product Editing Team

2101 release updates

Product Editor

2.1

June 2021

Product Editing Team

2102 release updates

Product Editor

2.2

August 2021

Product Editing Team

2103 release updates

Product Editor

3.0

October 2021

Product Editing Team

2104 updates and template refresh.

Product Editor

1.1
1.2
1.3

1.4

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