User manual for "Class8 Built-In ELD"
Below you will find the vendor provided user manual for the ELD product "Class8 Built-In ELD".
For contact information and additional devices produced by the same vendor see their page
FLEETROVER INC. d.b.a. Class8.
Class8 Built-In ELD Driver Manual Welcome to Class8! The Class8 Built-In ELD exists to help you stay efficient, compliant and safe. This guide will get you started with the ELD application and will serve as a reference in case you experience any issues. Note: As per existing FMCSA regulations, a driver must include a physical copy of each of the documents listed below in their CMV: 1. A copy of this Class8 Built-In ELD Driver Manual that describes how to operate the ELD. 2. An instruction sheet describing the data transfer mechanisms supported by this ELD and step-by-step instructions for the driver to produce and transfer the driver's hours-of-service records to an authorized safety official. 3. An instruction sheet describing ELD malfunction reporting requirements and recordkeeping procedures during ELD malfunctions. 4. A supply of blank driver's records of duty status (RODS) graph-grids sufficient to record the driver's duty status and other related information for a minimum of 8 days. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 1 Table of Contents ELD Driver Manual How to Setup the Class8 ELD Download the Mobile Application Login to the App Select Your Truck Update Log Form Data & Select Your Trailer View Your HoS (Hours of Service) Change Status / Drive Break and Rest Clocks Roadside Inspections / DOT Inspection Mode Review Your Logs Edit Your Logs Certify Your Logs End Your Shift Understand ELD Alerts and Prompts Malfunctions Data Diagnostic Events Exemptions Additional ELD App Features Additional Resources DOT Instruction Sheet Roadside Inspections To send an ELD output file to the DOT: Supporting Documents DOT Inspection Mode Interface Data Diagnostic and Malfunction Events Drivers Guide Data Diagnostic Events Malfunctions Toll Free Support # : +1 888 534-4626 3 3 3 4 5 7 7 9 10 13 14 17 18 20 23 25 26 27 28 29 31 31 33 34 35 Email Support: [email protected] 2 How to Setup the Class8 ELD 1. Class8 works with North American built Daimler and Freightliner trucks, 2019 model years and newer (some exceptions may apply). This ELD only requires your compliant truck and a compatible mobile device running the Class8 ELD application. a. There is no separate ELD hardware to connect to your vehicle as the necessary telematics hardware is already contained within your vehicle. Download the Mobile Application 1. Open the Google Play Store (Android devices) or Apple App Store (iOS devices) and search for Class8 Built-In ELD in the search bar. 2. Device requirements: a. The minimum requirements to run the Class8 ELD app are: i. Android Android 7.0 ii. Apple / iOS: iOS 15.1 3. Orientation: a. The app is designed to be used in portrait orientation but can be used in either portrait or landscape orientation. 4. Update the App: a. Always make sure youre using the most recent version of the app. b. Most mobile devices have automatic updates on by default and will automatically update your app when new versions are released. c. To ensure youre on the most recent version of the app, open the Google Play Store or Apple App Store and manually update the app. Note that you will only be able to update the app if a newer version of the app is available. Login to the App 1. Open the app and login using the credentials provided by your admin / management team. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 3 a. If you are an Owner Operator or Admin setting up your account, complete the onboarding process to create your username and password, then follow the instructions below. 2. Enter your a. Email b. Password 3. Tap Login 4. If you have trouble logging in, contact your operations team or your Class8 Account Manager. Select Your Truck 1. When you login to the app you will be prompted to select your truck from a list of available trucks. 2. Tap a truck to select it, then tap Confirm. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 4 3. You can also select / change your truck by tapping the three lines in the top right corner of the app, then tapping Leave Vehicle. You will be taken to the vehicle selection screen where you can select a new vehicle or logout (top right corner arrow). 4. To deselect your truck without selecting another one, log out of the app. Update Log Form Data & Select Your Trailer 1. Use the app to enter log form data (e.g. trailer selected, shipping IDs). 2. To fill out a form, tap on Logs from the home screen. a. Tap on todays logs or a previous days logs from the list. b. Tap Form. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 5 c. To edit the form, tap Update at the bottom of the screen, fill out the required fields, then tap Save. d. To edit previously entered form data, complete the preceding step and add new information / delete incorrect information. 3. Note that the following fields are autopopulated and cannot be edited: a. Carrier Name. b. Home Terminal. c. 24H Period Starting Time. d. Main Office. e. If any of these fields are incorrect, contact your dispatch / admin team. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 6 View Your HoS (Hours of Service) 1. Visit the Home screen to see your current HoS status and remaining Hours of Service. Your current status along with the amount of uninterrupted time youve spent in that status will be shown in the rectangular button under the four countdown clocks. 2. The home screen shows four countdown clocks: a. Time remaining until a break is required. b. Drive Time. c. Shift (On Duty) Time. d. Cycle Time. 3. The bottom number shows the total amount of time allotted for each clock and the larger number in the centre shows how much time is remaining. Change Status / Drive 1. To change your current status, tap the rectangular Status button on the Home screen. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 7 2. Select your preferred status by tapping on it and then tapping Save. To return to the previous screen without changing your status, tap the X at the top of the status box. 3. Note that Driving status cannot be manually selected. a. Anytime you are on duty and traveling five (5) miles per hour (mph) or faster, your ELD will automatically change your status from On Duty to Driving. b. The app will lock when in Driving status and you will not be able to manually use the app until Driving status ends. i. Once the ELD detects that your vehicle has stopped moving, you can tap the rectangular Status button (on the home screen) to change your status. If no action is taken within five (5) minutes of stopping, the app will prompt you to switch to On Duty status. If no action is taken within 60 seconds, your status will automatically change to On Duty status. 4. Note that Personal Conveyance and Yard Move will only show as available options in your app if your Carrier has authorized their use. a. Personal Conveyance (PC): When selected, the app will keep you in this status regardless of your speed - make sure to turn it off when you are finished with personal conveyance. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 8 b. Yard Move (YM): When selected, the app will keep you in this status regardless of your speed - make sure to turn it off when finished with the yard move. c. When entering one of these Special duty statuses, a Remarks section will appear below allowing you to add an annotation to your logs. Break and Rest Clocks 1. To view your Break and Rest clocks, swipe right from the home screen. 2. This screen shows three countdown clocks. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 9 a. Time remaining until Drive time is reset. b. Time remaining until Shift time is reset. c. Time remaining until Cycle time is reset. 3. You can swipe back and forth between these screens at any time (except while in Driving status). 4. Split Sleeper Berth a. The FMCSA permits drivers to Split Sleeper Berth under specific circumstances and the app will automatically update your countdown clocks as these conditions are satisfied. i. Note that your shift clocks will only update after you have completed the second rest period required under the Split Sleeper Berth provision. Given that many drivers will take one two+ (2+) hour break (without attempting to enter Split Sleeper Berth by taking a second compliant break), Class8 does not assume drivers are entering Split Sleeper Berth until the full requirements have been met. ii. There is no additional toggle or action for a driver to take. Your shift clocks will update automatically once the required conditions have been met. iii. For compliance, review the FMCSAs ELD mandate for current regulations, as they may have been updated since this manual's publication. Roadside Inspections / DOT Inspection Mode 1. If you are stopped for an inspection, put your ELD into DOT Inspection Mode so the officer/regulator can review your logs. a. From the Home screen, tap the DOT Inspection Mode button. b. Tap on Begin Inspection and pass your mobile device to the officer/regulator. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 10 c. The officer/regulator will be able to review log data on the screen that follows. To view additional logs, tap the back/forward arrows at the bottom of the screen. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 11 d. To exit DOT Inspection Mode tap the back arrow in the top left corner of the screen. 2. To send an ELD output file to the DOT: a. Tap DOT Inspection Mode. b. Tap the Send Output File button and tap Web Services or Email and then tap Send. The output file will include logs from today and the previous seven (7) days. c. If the inspector instructs you to include a comment, write the comment in the text box shown on screen before tapping Send. 3. To email your logs to the inspector: a. Tap DOT Inspection Mode. b. Tap the Send Logs button to create a PDF of your logs. The output file will include logs from today as well as the previous seven (7) days. You will have the option to: i. Share the logs via email or messaging to any recipient you choose. ii. Download the file to your mobile device. 4. Supporting Documents: From the Inspection Mode screen, you can also view the a. ELD User Guide. b. Malfunction Manual. c. DOT Reference Card. d. Tap your preferred file to open a digital copy on the mobile device. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 12 e. Note: As per FMCSA regulations, physical copies of the ELD User Guide (this manual), Malfunction Manual and DOT Reference Card must be kept in the cab of your vehicle (CMV). Review Your Logs 1. To view your logs, tap the Logs button from the Home screen. a. On the next screen, you will see todays log at the top with previous logs listed in reverse chronological order underneath. Logs will be marked as Certified or Uncertified. b. Tap any log to: i. View additional information. ii. Make edits or add annotations. iii. Certify/recertify the log. c. If an HoS violation has occurred, it will show on your logs below the HoS graph. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 13 1. 60/70-Hour Cycle Limit has been exceeded. 2. 14-Hour On Duty Limit has been exceeded. 3. 11-Hour Driving Limit has been exceeded. 4. 30-Minute Break Requirement has not been met. d. If there is an alert or that requires your attention / action, a red exclamation mark (!) will show next to the affected tab at the top of the screen. i. Review the information on that tab to review and/or address the alert. e. To manage multiple logs (e.g. to certify multiple logs) select logs using the checkboxes on the left hand side and then take the desired action(s). Edit Your Logs 1. To ensure your logs are accurate, you may have to make edits to them. a. Note that the ELD mandate prohibits editing start or end times for automatically recorded Drive time. You can however add annotations to Drive time. 2. To edit your logs: a. From the Home screen, tap on Logs and select the log you wish to edit. A screen will open showing detailed information for the events and statuses recorded for that day. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 14 b. Tap on any status to apply edits or add annotations. i. As necessary, update the: 1. Start time. 2. End time. 3. Duty Status. 4. Location. ii. Add remarks / annotations that provide context on the edits (as per FMCSA requirements). c. Tap Update to save the changes or tap the back arrow to undo the changes and revert back to the original status. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 15 d. Note that if you edit a log that has already been certified, you will tap Update and Sign to save the edit(s) and recertify the logs. 3. To insert or create a past duty status that does not show on your logs, tap the three dots in the top right corner, tap Add Duty Status and enter the: i. Start Time. ii. End Time. iii. Duty Status. iv. Location. v. Remarks. b. Then tap Add. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 16 4. You can also add annotations to log events without making additional edits to the log event. To add an annotation, follow the steps in point 2 (two) above but instead of editing your logs, simply select the log event you wish to add an annotation to, write your annotation in the Remarks text box and tap Update. a. To edit a previously recorded annotation, follow the same steps above and update the text in the Remarks text box, then tap Update. Certify Your Logs 1. As per the ELD mandate, drivers must certify their logs at the end of a 24-hour period. To certify your logs: a. Tap the Logs button from the Home screen. b. Select a log that is marked as Uncertified by tapping on it. c. Review the data within the log and if you are ready to certify the log, tap Sign at the top of the screen, then tap Agree - Sign Logs at the bottom of the screen. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 17 d. You can also certify multiple logs at once using the checkboxes on the left hand side of the Logs screen. i. Select multiple logs and then tap Sign. ii. Note that you will not have a chance to review the selected logs when certifying via this method. End Your Shift 1. To enter Off Duty status, tap the rectangular Status button on the Home screen. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 18 a. Select Off Duty status by tapping on it and then tapping Save. i. To return to the previous screen without changing your status, tap the X at the top of the status box. 2. Log Out a. To log out of the app, tap the three lines in the top right corner, then tap Logout. 3. If anything requires your attention (e.g. uncertified logs, unidentified driving time, carrier edit requests) you will receive a prompt(s) asking you to address the item(s). a. You will be given the option to view and address the item(s) or postpone until a later time. 4. If you attempt to log out without going off duty, you will be prompted to Go off duty and log out or stay logged in. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 19 Understand ELD Alerts and Prompts 1. In certain scenarios, your ELD will provide alerts regarding important information and/or prompt you to take certain actions to address the alert. a. Prompts and alerts may show as i. Tappable Banners ii. Popups iii. Tappable Notifications b. Review the information in the prompt / alert for more information on how to proceed. 2. Status change from Driving to On Duty a. As per the ELD mandate, when in Driving status, after your vehicle has not been in-motion for five (5) consecutive minutes, you will receive a prompt asking you to confirm if you wish to remain in Driving status or if your status should be updated to On-Duty not driving. i. If you do not respond to this prompt within one (1) minute, your status will automatically be changed to On-Duty not driving. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 20 3. Uncertified Logs a. If you have uncertified logs, you will receive a prompt after logging into the app / while logging out of the app. You can choose to view logs or postpone. b. If you tap view logs you will be taken to the logs in question so you can review and certify them. 4. Carrier Requested Edits a. At times, your Carrier may request log edits. Edits can only be requested by your Carrier after you have first certified the related logs. If an edit is requested, you will receive a notification prompting you to review the edit and accept or reject the request. b. A notification will show on the top of your logs screen. c. Tap it to review the requested edit(s). d. You will be able to review the Carriers edit request under the Edited Log heading. e. The carriers proposed edits will be highlighted in yellow and explanations for the edit request(s) will be shown below your logs along with information on who requested the edit. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 21 f. To compare the proposed edit(s) against your original logs, tap Original Log at the top of the screen. g. To add context, tap the Comment box and provide additional information. i. Comments are required when rejecting an edit. ii. Comments are optional when accepting an edit. h. To accept the edit and recertify your logs, tap Accept and Sign. i. To reject the edit, add a comment and tap Reject. 5. Unidentified / Unassigned Driving Time a. If your vehicle has unassigned driving time, you will receive a prompt after logging into the app / while logging out of the app. You can choose to view segments or postpone. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 22 b. If you tap View Segments you will be taken to a screen showing all unassigned drive time for this vehicle where you can claim or reject the segments. 6. Limited / Lost Device Connectivity a. If your mobile device temporarily loses connectivity, you will see a banner at the top of the app notifying you of the issue. Tap the banner for more information on the issue. Malfunctions 1. If a Malfunction occurs, a red M will show at the top of the app. Tap it for more information on the specific issue and see the table below for more information. 2. As per the FMCSA, in the case of a malfunction, drivers must: Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 23 a. Note the malfunction and provide written notice to the motor carrier within 24 hours. b. Reconstruct the record of duty status for the current 24-hour period and the previous 7 consecutive days (using paper logs), unless the driver already possesses the records or the records are retrievable from the ELD. c. Continue to manually prepare RODS until the ELD is serviced and brought back into compliance (eight (8) days maximum unless the FMCSA grants an extension). Malfunction Type and Code What It Means Troubleshooting Solution Power Compliance Malfunction (P) ELD recorded 30 minutes of driving time without power in a 24-hour period for all driver profiles. Check ignition is on and restart ELD app. If persistent, contact your carrier to have the vehicle examined. The malfunction will clear once driving time without power falls below 30 minutes in the previous 24-hour period. Engine Synchronization Malfunction (E) ELD cannot read required data sources (e.g. engine hours) for >30 minutes in a 24-hour period. Restart truck and ELD app. If persistent, contact your carrier to have the vehicle examined. The malfunction will clear once the truck and required data are back online and/or the total time without the required data falls below 30 minutes in the previous 24-hour period. Timing Malfunction (T) Internal clock drifts 10 minutes from UTC time. Ensure your mobile device is set to acquire time automatically. The malfunction will clear when newly received telematics data has a valid timestamp. Positioning Malfunction (L) GPS cannot obtain a valid position measurement within 5 miles of the last valid position for an elapsed 60+ minutes of driving in a 24-hour period. Restart truck and ELD app. If persistent, contact your carrier to have the vehicle examined. The malfunction will clear once the truck and required data are back online and/or the total time without the required data falls below 60 minutes in the previous 24-hour period. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 24 Data Recording Malfunction (R) ELD storage is unable to save or retrieve required logs/events. Restart truck and ELD app. If persistent, contact your carrier to have the vehicle examined. The malfunction will clear once the next generated event records without an exception/error. Data Transfer Malfunction (S) Internal monitoring of the data transfer test fails three (3) consecutive times. ELD cannot send telematics data via Web services/Email. Restart truck and ELD app. Confirm mobile device has cellular service, If persistent, contact your carrier to have the vehicle examined. The malfunction will clear once the next data transfer test passes without issue. Other Malfunction (O) The (O) Other ELD identified malfunction is not supported at this time. NA NA Data Diagnostic Events 1. If a Data Diagnostic Event occurs, a red D will show at the top of the app. Tap it for more information on the specific issue and see the table below for more information. Diagnostic Event and Code What It Means Troubleshooting Solution Power Data Diagnostic (1) ELD does not power on within 1 minute of engine start or loses power unexpectedly. Check ignition is on and restart ELD app. If persistent, contact your carrier to have the vehicle examined. The diagnostic event will clear once the ELD receives power within the expected time frame. Engine Synchronizati on Data Diagnostic (2) ELD unable to read engine data (e.g. speed) within 5 seconds of need. Restart truck. If persistent, contact your carrier to have the vehicle examined. The diagnostic event will clear once the truck and required data are back online. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 25 Missing Data Elements Data Diagnostic Required data (e.g. odometer) missing or incomplete. Manually annotate log(s) missing data, as needed. The diagnostic event will clear once the driver provides the missing information. Internal monitoring of the data transfer test has failed in the past 7 days. Restart truck and ELD app. Confirm mobile device has cellular service. The diagnostic event will clear once the next data transfer test passes without issue. >30 minutes of unassigned driving detected in a 24-hour period. Ensure the correct truck is selected when on duty. Driver(s) must review unidentified driving time in the app and claim logs (if responsible). The diagnostic event will clear when driving time logged under the unidentified driver profile for the current 24-hour period and the previous 7 consecutive days 15 minutes. The Other ELD-identified diagnostic event is not supported at this time. NA NA (3) Data Transfer Data Diagnostic (4) Unidentified Driving Records Data Diagnostic (5) Other ELD-identified Diagnostic Event (6) In the event of malfunctions and/or data diagnostic events, follow the troubleshooting steps in the tables above and contact your carrier or Class8 support, as needed. Exemptions 1. Adverse Driving extends total driving time and total shift time by a maximum of two hours. a. To apply this exemption, add a remark to your current logs stating you are claiming the Adverse Driving exemption. The logs will be time stamped with this remark. b. You may still see an HoS violation on your logs if you exceed your allowable hours of service but the Adverse Driving exemption will be noted on your logs and will be visible to an inspector reviewing your logs via inspection mode. c. See the Edit Your Logs section for instructions on adding remarks / annotations. 2. 16-Hour Short Haul extends shift time by two hours. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 26 a. To apply this exemption, add a remark to your current logs stating you are claiming the 16-Hour Short Haul exemption. The logs will be time stamped with this remark. b. You may still see an HoS violation on your logs if you exceed your allowable hours of service but the 16-Hour Short Haul exemption will be noted on your logs and will be visible to an inspector reviewing your logs via inspection mode. c. See the Edit Your Logs section for instructions on adding remarks / annotations. 3. ELD Exempt a. Drivers that are ELD exempt can still use the app as a logbook by manually adding logs / statuses. b. To operate as an ELD exempt driver, an admin / dispatcher will first have to mark the drivers account as ELD exempt in the Class8 web app. c. The driver app will show an exempt message at the top of the main screen and no automatic duty status changes or events will be generated. d. DOT Inspection mode can be entered by ELD exempt drivers. The exemption and reason for the exemption will show in your forms and output files. 4. Remember to add appropriate annotations/remarks to your logs when taking advantage of any exemptions permitted by the FMCSA. Additional ELD App Features 1. Team Driving a. To operate as a team, select the same truck as your co-driver(s). The app will notify you that the truck is already selected and ask you to confirm you wish to join as a co-driver. b. Tap Confirm and Join as a Co-Driver to proceed. 2. Settings a. To access the settings screen, tap the three lines in the top right corner. b. You can: i. Review your Profile Details. ii. View the Class8 Privacy Policy. iii. View the Class8 Terms of Service. iv. Select/Leave/Change your vehicle. v. Logout. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 27 c. The Profile Details page shows: i. Driver info. ii. Carrier info. iii. Special condition permission status (if set by your admin team). iv. ELD Exemption status (if set by your admin team). v. Your current cycle. d. If you wish to change anything within settings, please contact your dispatch / admin team. Additional Resources If you need further assistance: Email: [email protected] Call support: +1 888 534-4626 Monday - Friday, 9 AM ET - 5 PM ET Knowledge Base: http://cloudeld-support.zendesk.com/hc Class 8, Inc. 2025. All Rights Reserved. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 28 Class8 Built-In ELD DOT Instruction Sheet *Note: This document must be kept in the Commercial Motor Vehicle (CMV) at all times, and made available to an inspector during a roadside check in accordance with FMCSA regulation 49 395.22 (h). The Class8 Built-In ELD is an Federal Motor Carrier Safety Administration (FMCSA) registered ELD and is compliant with FMCSA ELD technical regulations specified in 49 CFR 395. Roadside Inspections 1. If you are stopped for an inspection, put your ELD into DOT Inspection Mode so the officer/regulator can review your logs. a. From the Home screen, tap the DOT Inspection Mode button. b. Tap on Begin Inspection and pass your mobile device to the officer/regulator. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 29 c. To view logs, tap the back/forward arrows at the bottom of the screen. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 30 d. To exit DOT Inspection Mode tap the back arrow in the top left corner of the screen. To send an ELD output file to the DOT: 1. Tap DOT Inspection Mode, then tap the Send Output File button 2. Web Services: Tap Web Services, then tap the Send Via Web Service button. 3. Email: Tap Email and then tap the Send Via Email button. 4. The output file will include logs from today and the previous seven (7) days. 5. If the inspector instructs you to include a comment, write the comment in the text box shown on screen before tapping Send. Supporting Documents At the bottom of the DOT Inspection Mode screen, you can also view the: 1. ELD User Guide. 2. Malfunction Manual. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 31 3. DOT Reference Card. 6. Tap your preferred file to open a digital copy on the mobile device. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 32 DOT Inspection Mode Interface Note that the layout and/or interface may change slightly based on Carrier settings and app updates. Class 8, Inc. 2025. All Rights Reserved. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 33 Class8 Built-In ELD Data Diagnostic and Malfunction Events Drivers Guide *Note: This document must be kept in the Commercial Motor Vehicle (CMV) at all times in accordance with FMCSA regulation 49 395.22 (h). Data Diagnostic Events 1. If a Data Diagnostic Event occurs, a red D will show at the top of the app. 1. Tap it for more information on the specific issue and a screen will show at the bottom of the page identifying which data diagnostic event(s) is present. 2. Review the table below for more information on how to proceed. Diagnostic Event and Code What It Means Troubleshooting Solution Power Data Diagnostic (1) ELD does not power on within 1 minute of engine start or loses power unexpectedly. Check ignition is on and restart ELD app. If persistent, contact your carrier to have the vehicle examined. The diagnostic event will clear once the ELD receives power within the expected time frame. Engine ELD unable to read Restart truck. The diagnostic event will Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 34 Synchronizati on Data Diagnostic (2) engine data (e.g. speed) within 5 seconds of need. If persistent, contact your carrier to have the vehicle examined. clear once the truck and required data are back online. Missing Data Elements Data Diagnostic Required data (e.g. odometer) missing or incomplete. Manually annotate log(s) missing data, as needed. The diagnostic event will clear once the driver provides the missing information. Internal monitoring of the data transfer test has failed in the past 7 days. Restart truck and ELD app. Confirm mobile device has cellular service. The diagnostic event will clear once the next data transfer test passes without issue. >30 minutes of unassigned driving detected in a 24-hour period. Ensure the correct truck is selected when on duty. Driver(s) must review unidentified driving time in the app and claim logs (if responsible). The diagnostic event will clear when driving time logged under the unidentified driver profile for the current 24-hour period and the previous 7 consecutive days 15 minutes. The Other ELD-identified diagnostic event is not supported at this time. NA NA (3) Data Transfer Data Diagnostic (4) Unidentified Driving Records Data Diagnostic (5) Other ELD-identified Diagnostic Event (6) Malfunctions 2. If a Malfunction occurs, a red M will show at the top of the app. 3. Tap it for more information on the specific issue and a screen will show at the bottom of the page identifying which malfunction(s) is present. 4. Review the table below for more information on how to proceed. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 35 Malfunction Type and Code What It Means Troubleshooting Solution Power Compliance Malfunction (P) ELD recorded 30 minutes of driving time without power in a 24-hour period for all driver profiles. Check ignition is on and restart ELD app. If persistent, contact your carrier to have the vehicle examined. The malfunction will clear once driving time without power falls below 30 minutes in the previous 24-hour period. Engine Synchronization Malfunction (E) ELD cannot read required data sources (e.g. engine hours) for >30 minutes in a 24-hour period. Restart truck and ELD app. If persistent, contact your carrier to have the vehicle examined. The malfunction will clear once the truck and required data are back online and/or the total time without the required data falls below 30 minutes in the previous 24-hour period. Timing Malfunction (T) Internal clock drifts 10 minutes from UTC time. Ensure your mobile device is set to acquire time automatically. The malfunction will clear when newly received telematics data has a valid timestamp. Positioning Malfunction (L) GPS cannot obtain a valid position measurement within 5 miles of the last valid position for an elapsed 60+ minutes of driving in a 24-hour period. Restart truck and ELD app. If persistent, contact your carrier to have the vehicle examined. The malfunction will clear once the truck and required data are back online and/or the total time without the required data falls below 60 minutes in the previous 24-hour period. Data Recording Malfunction (R) ELD storage is unable to save or retrieve required logs/events. Restart truck and ELD app. If persistent, contact your carrier to have the vehicle examined. The malfunction will clear once the next generated event records without an exception/error. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 36 Data Transfer Malfunction (S) Internal monitoring of the data transfer test fails three (3) consecutive times. ELD cannot send telematics data via Web services/Email. Restart truck and ELD app. Confirm mobile device has cellular service, If persistent, contact your carrier to have the vehicle examined. The malfunction will clear once the next data transfer test passes without issue. Other Malfunction (O) The (O) Other ELD identified malfunction is not supported at this time. NA NA In the event of malfunctions and/or data diagnostic events, follow the troubleshooting steps in the tables above and contact your carrier or Class8 support, as needed. As per the FMCSA, see the table below for Driver responsibilities and Carrier responsibilities during ELD Malfunctions. Driver Responsibilities for ELD Malfunctions Note the malfunction and provide written notice to the motor carrier within 24 hours. Reconstruct the record of duty status for the current 24-hour period and the previous 7 consecutive days (using paper logs), unless the driver already possesses the records or the records are retrievable from the ELD. Continue to manually prepare RODS (on paper) until the ELD is serviced and brought back into compliance. A maximum of eight (8) days of paper RODS are permitted unless the FMCSA grants an extension. Carrier Responsibilities for ELD Malfunctions Correct, repair or replace the malfunctioning ELD within eight (8) days of discovering the malfunction or a drivers notification to the motor carrier (whichever comes first). Require the driver(s) to maintain a paper record of duty status (RODS) until the ELD is returned to a compliant status. Class 8, Inc. 2025. All Rights Reserved. Toll Free Support # : +1 888 534-4626 Email Support: [email protected] 37