User manual for "Switchboard"

Below you will find the vendor provided user manual for the ELD product "Switchboard".

For contact information and additional devices produced by the same vendor see their page Switchboard.

ELD Instruction Manual for Drivers

Important: This guide must be kept in the vehicle at all times.

Any questions? Contact us at 1-844-535-3387

Table of Contents
Getting Started with Switchboard
Logging In to Switchboard .............................................................................................................................. 5
Selecting Vehicle & Cycle Rules ...................................................................................................................... 6

Using your Electronic Logs
Setting Duty Statuses ...................................................................................................................................... 8
Completing a Pre-Trip..................................................................................................................................... 9
Editing Your Logs .......................................................................................................................................... 10

Useful Tools
Editing Your Logs .......................................................................................................................................... 10
Advanced Log Edits: Co-Driver Edits............................................................................................................ 11
Advanced Log Edits: Unidentified Driving ................................................................................................... 12
Unassigned Time........................................................................................................................................... 13
Accepting or Rejecting Log Edits from the Office ....................................................................................... 14

Selecting a Co-Driver / Logging in as Co-Driver .......................................................................................... 15
Sending a Message to your Dispatcher....................................................................................................... 16
Showing Logs to Officers .............................................................................................................................. 17
Data Transfer Mechanisms (Web/Email) ..................................................................................................... 18
Canadian ELD Functions

Canadian ELD: Malfunctions & Data Diagnostics ........................................................................................ 19
Canadian ELD: Unidentified Driving Time Edits.......................................................................................... 21
Canadian ELD: Co-Driver Driving Time Swap.............................................................................................. 22

Troubleshooting
How to recognize if your ELD is malfunctioning? ....................................................................................... 19
Resetting your Switchboard ELD Engine Module & Tablet ........................................................................ 24
Malfunction Reporting Instruction Sheet .................................................................................................... 25
If an ELD malfunctions, a motor carrier must: ........................................................................................... 26
How to update your Switchboard ELD ........................................................................................................ 27

What to do if ELD is malfunctioning?........................................................................................................... 28

Logging In to Switchboard
1

Turn on the Tablet by pressing and holding the PWR (Power) button on the side of the tablet

To log in, use the username and password you received from your dispatcher (you
may have received it on your phone as a text message)

Enter your username and password, then select Sign In

Selecting Vehicle & Cycle Rules
When asked to enter your Vehicle ID, enter the vehicle ID for the vehicle youre in (this is usually
your truck number).

Setting Cycle Rules
1

For Cycle (Canada): select the Hours-of-Service that you're using in Canada (this is typically

Canada 7/70 [South of 60o])

For Cycle (US): select the Hours-of-Service that you're using in the United States (this is

typically USA Property 8/70o)

Setting Duty Statuses

Select the Driver Button

Select ON DUTY, DRIVING, SLEEPER BERTH, or OFF DUTY

Select any relevant annotations or enter your own additional comments.

Click CHANGE DUTY

Completing a Pre-Trip
1

Select the Dri ver Button

Select O N DUT Y

Click P r e -T r i p , then select CHA NG E DUT Y

Enter appropriate information, and make sure that you have completed your Signature, then
select

Editing Your Logs
Switchboard allows you to fix errors on your electronic logbook. You can edit
everything, except Driving Time.

Select the View Logs button

Select the Red

Choose a Start Time and End Time, then select a Duty Status

Select COMPLETE

Button, then select the Edit

button on the bottom right

Advanced Log Edits: Co-Driver Edits
Switchboard allows you to swap driving time with your co-driver.
To make edits to Co-Driver logs:

Select the View Logs button

Select the Edit Codriver option

Note: In this mode, you can ONLY make edits to driving time that was recorded as having a codriver.
To ensure youre able to make these edits, make sure both you and your co-driver are logged into
Switchboard when you are recording logs for the day.

Advanced Log Edits: Unidentified Driving
Switchboard allows you to remove driving time that was assigned to a driver mistakenly.
To make edits to Unassigned Driving Time:

Select the View Logs button

Select the UD (Unidentified Driver) Event Edit option

Note: You can ONLY make edits to assigned driving time from the unassigned profile. Recorded
driving time under a drivers profile is unable to be unassigned.

Unassigned Time
1

When your vehicle has been detected to be driving, and you have not logged in, then you will
have Unassigned Time. This unassigned time must be assigned to a driver.

Select the View Logs button

Select the Unassigned Time button

Accepting or Rejecting Log Edits from the Office
Your office may have requested to edit your log.
You have the choice to accept or reject these
edits.

Select the View Logs button

Select the Edits Waiting button

Select a particular edit

Choose to IGNORE, REJECT, OR ACCEPT

Selecting a Co-Driver / Logging in as Co-Driver
1

At the Home Screen, select the icon of the two people at the top of the screen.

Choose the duty status that the driver will be in after switching.

Note: Make sure that the main driver does NOT log out. Use the
logs are generated with proper co-driver records

button to login to ensure

Sending a Message to your Dispatcher
1

Select the CHAT tab on the right side of the screen

Enter your message at the bottom

Press the send button to send the message

Showing Logs to Officers
1

Select the Show Officer button

Show the logs to the officer

If they request it, you can email or fax the logs. Select SHARE LOGS at the top right, and
enter the officers fax number or email to send.

To exit, select the back button on the top left. You need to enter your password to exit.

Data Transfer Mechanisms (Web/Email)
Switchboard supports Telematics transfer to electronically transfer data to an authorized safety
official on demand via wireless Web services and email.
1

Select Show Officer, then select the SHARE LOGS button.

US DOT:

USA

Canadian NSC: CA (NSC)

Canadian ELD: Malfunctions & Data Diagnostics
As a part of compliance with the Canadian ELD mandate, Switchboard reports malfunction and data
diagnostics events for certain situations. These events will have a data diagnostic or malfunction
event type, and you can view them in two locations:
1

View Logs & Show Officer Page
Select View Logs or Show Officer
If you have a data diagnostic or malfunction event, it will show up in the Events List.

View Logs & Show Officer Page
When you click the exclamation mark you can now select Check Malfunction/Diagnostic
where you will be able to view the status of the malfunctions and diagnostics on Switchboard.

Canadian ELD: Unidentified Driving Time Edits
If Unidentified Driving Time was attributed to a driver, you can undo/reverse this edit.

Select the Red

Button, then select the UD Event Edit

button on the bottom right

Unidentified Driving Time is recorded when the ELD detects that the vehicle is moving, but
Switchboard does not have a driver logged in. This Unidentified Driving Time can be identified with a

driver afterwards.

Canadian ELD: Co-Driver Driving Time Swap
If you have a co-driver, you can edit driving time by swapping the driving time between you and
your co-driver.

Go to View Logs

Select the Red

Button, then select the UD Event Edit

button on the bottom right

How to recognize if your ELD is malfunctioning?
There are two ways in the system where you can identify if the engine module is working properly
or not.

If you can look at the Switchboard Engine Module, ensure that the cable connected to it is
plugged into your truck. You should be able to see a red or green light either flashing or solid
from the side of the Engine Module. If you see this, then the ELD is operating normally.

On your Switchboard ELD app on your tablet or phone, if there are any errors detected you will
see a red exclamation (!) mark near the top of the screen. Select it to determine the errors
and how to resolve the error.

Resetting your Switchboard ELD Engine Module & Tablet
1

Unplug the Switchboard Engine Module cable from your vehicle, and turn off your
tablet or smartphone.

Wait 30 seconds (after the red/green lights on the Engine Module stop blinking)

Plug the Switchboard Engine Module cable back in and turn on your tablet or smartphone.

(Only if you have a Switchboard tablet) Press and hold the Power and the Volume Down
buttons together for 10 seconds.

Switchboard ELD Engine Module

Malfunction Reporting Instruction Sheet
If an ELD malfunctions, a driver must:

Note the malfunction of the ELD and provide written notice of the malfunction to the motor
carrier within 24 hours;

Reconstruct the RODS (record of duty status) for the current 24-hour period and the previous 7
consecutive days, and record the RODS on graph-grid paper logs, or electronic logging
software, that comply with 49 CFR 395.8, unless the driver already has the records or retrieves
them from the ELD; and

Continue to manually prepare RODS (record of duty status) in accordance with 49 CFR 395.8
until the ELD is serviced and back in compliance. The recording of the driver's hours of
service on a paper log, or electronic logging software, cannot continue for more than 8 days
after the malfunction; a driver that continues to record his or her hours of service on a
paper log, or electronic logging software,

If an ELD malfunctions, a motor carrier must:
1

Correct, repair, replace, or service the malfunctioning ELD within eight days of
discovering the condition or a driver's notification to the motor carrier, whichever occurs
first; and

Require the driver to maintain paper RODS (record of duty status) until the ELD is back in
service.

Diagnostic and Malfunction Alerts on the Switchboard ELD

How to update your Switchboard ELD
1

For those with Switchboard Enterprise Tablets, go to your Settings Page.

Select the App Update option from the list, then select Check for update.

If you are using BYOD (bring your own device), you can go to the Google Play Store or App Store to
download the latest update.

What to do if ELD is malfunctioning?
1

Immediately contact Switchboard Support at 1-844-535-3387 or
[email protected] to troubleshoot the issue.

Note the malfunction and provide written notice to your fleet within 24 hours.

Keep a paper log for that day and until ELD is repaired or replaced. In the event of an
inspection, display the previous 7 days logs from the Switchboard App.

Have any questions? Contact us below:

[email protected]

Call

1-844-535-3387

Online

support.onswitchboard.com