User manual for "AT&T Fleet Complete ELD"

Below you will find the vendor provided user manual for the ELD product "AT&T Fleet Complete ELD".

For contact information and additional devices produced by the same vendor see their page BigRoad Inc.

Contact Support

Contents

(P): 1-800-220-0779
(E): [email protected]

Getting Started
Using BigRoad
Roadside Inspection
Malfunctions
ELD Driver Card

02
06
24
27
29

2024.05

Getting Started

Install Fleet Complete BigRoad ELD
Before reading this manual, you must install your device. See the Install
Guides for full instructions.
Click here to download the Install Guides.

DL-200

Getting Started

Download the BigRoad Mobile App
If you've already received an email to join a fleet on BigRoad, follow the instructions in that email.
If you're a new user, begin by downloading the BigRoad Mobile App for iOS (Apple) or Android
(Google).
HOW TO DOWNLOAD BIGROAD FOR
IOS (APPLE)

HOW TO DOWNLOAD BIGROAD FOR
ANDROID

1. Tap on the App Store icon from
your device.

1. Tap on the App Store icon from your
device.

2. Enter BigRoad in the search bar

2. Enter BigRoad in the search bar and
tap on the listing.

3. Tap on Get and then Install.
3. Tap on Install.

Getting Started

Sign Into Your Fleet

Launch the BigRoad Mobile App by tapping the BigRoad
icon on your device's home screen.

Tap the Sign In button.

Enter your email address and password for the account
that your carrier has set up for you.

Tap Sign In.

Getting Started

Ensure that the vehicle is running before you attempt
to connect. If you are signed in to the app

Tap the More menu.

Select Switch Truck.

Select the truck you want to connect to FC BigRoad
ELD. Note that BigRoad ELD-equipped vehicles will
show a DashLink icon beside them.
FC BigRoad ELD should now be connected to
your vehicle. Look for the DashLink icon in the
top-right corner of the BigRoad Mobile App to
confirm status.

NOTE: If your ELD-equipped vehicle has not been added to the BigRoad Mobile App, ask your carrier to add
your truck. An Administrator must do this from the Fleet tab in the BigRoad Web App. ELD-equipped vehicles
cannot be added or modified using the BigRoad Mobile App.

Using BigRoad

Duty Status Selector

Easily change your current duty status and
provide a visual indication of how much driving
time, on-duty time, and break time is remaining.

Using BigRoad

Tracking Your Duty Status

AUTOMATIC DUTY STATUS SELECTION
When connected to a Fleet Complete BigRoad ELD-enabled vehicle, driving status will
be automatically recorded once the vehicle begins moving at greater than 5 mph.
After being stopped for 5 minutes or turning off your vehicle, your duty status will
automatically be changed to On Duty (not driving).

AUTOMATIC DUTY STATUS SELECTION
By tapping the duty status circle from the BigRoad
Mobile App home screen, you can easily change
your duty status. Driving is automatically recorded,
however if it becomes necessary, you can
manually set your duty status to driving.
The duty status circle will also show you how much
drive and on duty time you have remaining.

Using BigRoad

Using The Daily Log List
The Daily Log List allows you to quickly find the daily log you want to review.
TO GET TO THE DAILY LOG LIST:
1

Tap
Logs menu
on from
thefrom
home
Tap Daily
the 'Logs'
tab
thescreen.
home screen.

Tap on View Logs.

You will see a list of your logs for the past 14 days.

You can filter this list by Unidentified Driving,
Carrier Edits, Warnings, or All.

This will help you to quickly find the log day you are
looking for.

Using BigRoad

Editing Your Logs
TO ENTER EDIT MODE:

Continuing from the previous page, tap on the log
day you want to edit to see details for that day.

You can choose to edit the Log or the Header tabs.

The Log tab contains all the event, DVIR, and
certification information.

The Header tab contains driver(s), carrier and
vehicle information.

Using BigRoad

Editing Your Logs
TO EDIT DUTY EVENTS:

While in the Log tab, select the event you wish to
edit. It will expand and display an Edit button.

Tap Edit.

Add any changes or notes required to the duty
status event.

Tap Save.

NOTE: Automatically recorded drive time,
including PC or Yard Move, cannot be edited,
only annotated. Drivers can edit the following
event types:
Off Duty
On Duty, Not Driving
Sleeper

Using BigRoad

Editing Your Logs
TO EDIT THE HEADER:
While on the Header tab you can edit an event, select the event you wish to edit, and tap the Edit button.

While in the Header tab, navigate to the section of
the header that you want to edit.

Tap Edit.

Add any changes you wish to enter

Tap Save.

Using BigRoad

Editing Your Logs
TO ADD A PAST DUTY STATUS:
1

Tap Add past duty status to add a new duty
status event to your log.

Select the Duty Status and Start Time.

Enter the Location.

Enter a Note.

Tap Save. The new duty status event will be
reflected in your logs and your hours-of-service.

Using BigRoad

Log Warnings
HOW TO IDENTIFY ERRORS OR OMISSIONS IN
YOUR LOG:
The BigRoad Mobile App will identify
any errors or omissions in your log
and notify you using an alert icon.
This will look like the small orange
triangle with an exclamation mark
shown here.

FIXING ERRORS USING EDIT:
To fix errors in your log, use the same process
outlined in the Editing Your Logs section of this
manual. Specific errors will be highlighted with the
orange alert icon shown above.

Using BigRoad

Certifying Your Logs
WHEN YOU COMPLETE YOUR DAY, YOURE REQUIRED TO CERTIFY YOUR DAILY LOGS. TO DO THIS:
1. In the Daily Logs list, select the log day and open the Log tab.
2. Tap Sign Daily Log or Sign All at the bottom, to sign Log and DVIR at the same time.
IF THERE ARE ANY ERRORS IN YOUR LOG, YOU WILL BE PROMPTED TO EITHER FIX THE PROBLEMS OR
TO SIGN THE LOG NOW.
1. Follow the wizard to review any problems.
2. Once the problems have been addressed, tap Sign Daily Log again.

IF YOU HAVENT ALREADY ADDED YOUR SIGNATURE TO THE BIGROAD MOBILE APP, YOU WILL BE
PROMPTED TO DO SO.
1. Using your touchscreen, draw the signature that you would like to use with your finger.
2. Tap Save.
3. Tap Sign Log.

NOTE: Your Safety Manager can only make suggested
changes to your log up to the time that you certified it.

Using BigRoad

Certifying Your Logs
POPUPS ON LOGIN AND LOGOUT FOR EMPTY & UNSIGNED LOGS
The BigRoad mobile app shows a popup on login and logout if there are log days that have not been signed.

The first one on login asks drivers to sign all
unsigned logs for the days they didnt log in and
there was no activity. This allows them to certify all
logs at once when they return from time off.

The second pop-up at login asks drivers to sign the
remaining unsigned log days that have activity. They
need to sign these one at a time to ensure they review
the activity before certifying it.

At logout, another pop-up asks drivers to sign all unsigned
Logs.

Using BigRoad

Unidentified Driving
Unidentified driving is recorded when a vehicle with a BigRoad ELD installed begins moving but there isnt a driver signed in
and connected to that truck. Drivers who subsequently sign in to the app and select that truck will be notified that there is
unidentified driving to review. This is also called unassigned driving within BigRoad until it is assigned to a driver.

TO REVIEW UNIDENTIFIED DRIVING EVENTS:
1

Tap Review Now from the pop-up notification or from the
Home screen of the BigRoad Mobile App, tap the
Logs Menu tab.

The Logs screen in the app will indicate if there are 1 or more
days with unidentified driving events that have not yet been
reviewed. This will be called Unassigned driving.

There will also be an indicator that unidentified driving exists
above the Logs menu icon.

Tap the Unassigned driving text at the bottom of the
screen. This will take you to the list of days with unassigned
driving events that have not been reviewed yet.

When you open a log day with unassigned driving events,
you will see a box indicating there is at least one unassigned
driving event to review. Tap this box to review the list of
events in a drop-down menu.

Using BigRoad

Unidentified Driving
1

Review each unassigned driving event that was tracked and
has not been assigned to yourself or to another driver.

For each event that belongs to you, tap the Claim button.

If an event does not belong to you, tap Reject.
You will not be prompted again for events you have
rejected. These events will be listed in a report
available on the BigRoad Web App for review by Fleet
Administrators.
For convenience, you may also claim or reject all events that
have occurred on a particular day.

Using BigRoad

Unidentified Driving
TO UNDO UNIDENTIFIED DRIVING EVENTS CLAIMED IN
ERROR:
If an Unidentified Driving (UD) event was claimed in error, the
driver or support person can UNDO the claim and re-assign it
back to Unidentified driving. This ability is available on both the
Mobile and Web apps.
1

To UNDO a UD event claimed in error, start by tapping EDIT
on the event.

Tap the Undo Claim button.

After confirming, the UD event will no longer appear under their
logs and it will be re-assigned as an unassigned event which
can be claimed by any other driver in that fleet or annotated by
the fleet safety manager on the web app.

Using BigRoad

Approving Carrier Log Edits

If your carrier has made suggested edits to your
daily logs, there will be a green indicator
above the Logs menu tab on the BigRoad
mobile app Home screen.

TO REVIEW THESE SUGGESTED EDITS:
From the home screen of the BigRoad Mobile App, tap the
Logs menu tab.

The app will indicate that there are any days with carrier
edits that have not yet been reviewed.

Tap the Carrier edits text at the bottom of the screen. This
will take you to the list of days with carrier edits that you
have not yet approved or rejected.

Select a day you want to review the carrier edits for.

Using BigRoad

Approving Carrier Log Edits
1

In the daily log, tap the green banner outlining the
changes to review them.

You will see all suggested edits indicated by a green circle
with a white flag and a note from the Safety Manager
explaining why the changes were made.
In the list, any newly created or edited events
will appear in white with a green flag icon.
Any inactive events will be hidden by default but
can be expanded for review by the driver.

You will have the ability to accept or reject these edits.
If you accept the edits, they will be added to your
log and you will be prompted to recertify the log.
If you reject these edits, you will be
required to provide a reason and your log
will remain unchanged.

Using BigRoad

Hours of Service (HOS) Rule Limit Notifications
When a driver is approaching the last 30 minutes of an HoS rule limit, or they have already run out of time when they sign in,
the FC BigRoad ELD app notifies them.
Its important to have app notifications enabled on the drivers mobile device for FC BigRoad ELD to be warned of upcoming
time limits.

The driver will receive a notification in the form of an in-app full
screen alert
When the HOS rule limits for duty-/driving hours have been
reached, the warning for that specific limit will disappear from the
logs screen

Using BigRoad

Team Driving
Some drivers work together and drive as a team to cover more ground and deliver loads in a timely manner. BigRoad
accommodates team driving with a few easy steps. For illustration, let us assume Driver A is the person Driving, and
Driver B is the co-driver.
To start Team Driving:

Complete the following steps:
Select the Same Truck
Driver A signs in to the BigRoad Mobile App
Select the truck from the Pick a Truck Screen
Tap More from the main screen & Tap Team Driving

Tap the button, Start Team Driving
The
on their
(Driver
Driver
B).
fleet
(Driver
that they
A) iscan
nowchoose
taken to
as aco-driver
list of drivers

Confirm the co-driver selection prompt.
Driver
accept/reject
B will now
the receive
team driving
a poprequest.
up to
Once Driver B Confirms, team driving has started.

Note: It may take a few seconds to display the team driving request
in-app. The drivers names will appear on each others daily logs as
a co-driver. Once movement is detected Driver As app will be
locked however driver B will be able to make changes.

Using BigRoad

Team Driving
To see Team Driving Status:
On the home screen, tap the Team Driving icon next to the drivers name. The Team Driving status will be
displayed.

To End Team Driving:
1

When the vehicle is not moving and team driving is complete for the
shift, navigate to More and select Team Driving to end the Team
Driving connection.

Upon confirming, one driver receives a notification that Team
Driving has been ended by the other driver.

Drivers can now operate as single drivers.

Roadside Inspection

Using Inspection Mode and Sending Your Electronic Records
of Duty Status (eRODS) To The FMCSA
HOW YOU WILL BE INSPECTED:
You'll be inspected based on the configuration of the truck you're currently driving. If you're driving a truck that's
configured for ELD, you'll be inspected against ELD Regulations.

INSPECTION MODE OPTIONS FOR ELD USERS:

This option allows you to send your logs to the FMCSA
via web services or email. To send your logs to the
FMCSA:

Tap on Inspect Logs from the Home screen.

Choose 7 days plus today (U.S.)

Tap Send to FMCSA.

Select Via web services (preferred) or Via email.

Roadside Inspection

Using Inspection Mode And Sending Your Electronic Records
of Duty Status (eRODS) To The FMCSA
1

Enter the inspection comment provided to you by the
safety official (required) then tap Send.
NOTE: After hitting Send, you will see a message
indicating that you were successful or unsuccessful. If
you were unsuccessful in transferring the logs to the
FMCSA, you can show your logs on-screen instead.

INSPECT ON-SCREEN
This option allows the officer to view your logs on-screen.
2

Follow steps 1 through 4 on previous page.

Select Inspect On-Screen.

The driver will be prompted to setup a pin so the safety
official can only see the Inspection Mode data. There is
an option to skip this step.

BigRoad will advise you to hand over your device to the
inspector.

Roadside Inspection

Using Inspection Mode And Sending Your Electronic Records
of Duty Status (eRODS) To The FMCSA
Upon tapping Continue, more information about the regulation
is shown to the safety official.
They can choose which language to view the logs in.
They can access the ELD User Manual (this document)
using this link for detailed information.

Then they will select Show Inspection Logs

From the list of logs, tap on any log day to explore details on
the below tabs:
Log containing all events
Header information about the log day
After reviewing, tap End Inspection and tap Done.

BigRoad

Instruction Sheet for Diagnostics & Malfunctions
Fleet Complete BigRoad ELD self-monitors for
issues that prevent it from logging in a compliant
manner and creates diagnostic & malfunction events
in your logs when certain data is not present.

If a malfunction occurs that cannot be resolved by
yourself or Fleet Complete BigRoad Support,
please refer to the ELD Driver Card / Quick
Instruction Sheet.

This is an instruction sheet for the driver describing the
measures to take when the ELD malfunctions.

You must switch to paper logs when the Fleet
Complete BigRoad ELD is malfunctioning and
immediately notify your carrier.

When there is a diagnostic/malfunction issue, the
BigRoad Mobile App will notify on-screen in red or
orange banner on top. Usually, these diagnostic issues
will resolve themselves quickly. However, if they persist,
a malfunction/diagnostic code will be set. Below is a list
of Malfunction/diagnostics codes which may show up in
case of any issues.

Your carrier must arrange for the unit to be fixed
within 8 days, or they must request an extension
from FMCSA.
When your FC BigRoad ELD is malfunctioning,
you can continue to use the BigRoad Mobile App
to show any past logs that remain accessible,
correct, and certified. Any days where the log is
incomplete or cannot be certified must be
reconstructed on paper. You must always carry
blank paper logs with you in case they are
required.

For persistent diagnostic issues, some basic
troubleshooting may resolve the problem (see next page).
Please contact Fleet Complete Support if you need
further assistance. Fleet Complete can be reached
at 1-800-220-0779 or
[email protected].

BigRoad mobile app showing diagnostic & malfunction
notifications and a sample of malfunction details.

BigRoad

Basic Troubleshooting for ELD Device Hardware
DIAGNOSTIC

ISSUE

RESOLUTION

Lost ECM connectivity

Loose FC BigRoad ELD cable

Check that the cable is firmly attached to vehicle's
diagnostic port and to the FC BigRoad ELD unit.

Check that the diagnostic port housing remains solidly
Loose diagnostic port cable

in place and that no wires have become detached
from the back of the port.

Lost GPS connectivity /

FC BigRoad ELD not receiving strong enough GPS

Reposition FC BigRoad ELD so that the top of the

Lost timing compliance

signal:

unit is facing up and no metal panels are obstructing
the view of the sky.

Red LED blinks 3-1 or 3-4 pattern on MGS800 &
MGS700
GPS LED flash count (x3 times) on FT1
On DL-200 the GPS LED is not lit
Cannot connect to FC BigRoad ELD

Bluetooth not enabled

Turn on Bluetooth on your mobile device.

Wrong truck selected.

Select the correct truck via Switch Truck.

Vehicle not equipped for ELD.

Contact your fleet manager to enable DashLink
logging (ELD) for your vehicle.

Wrong Device ID set for vehicle

Contact your fleet manager to ensure the Device ID
set on the truck matches the ID or serial number on
the FC BigRoad ELD unit.

Bluetooth not connecting

Restart the mobile device and re-select the truck in
the BigRoad Mobile App.

ELD DRIVER CARD/
QUICK INSTRUCTION SHEET
BIGROAD MOBILE APP WITH
DASHLINK CONNECTION
DASHLINK
STATUS

DRIVER &
TRUCK

FC BIGROAD ELD CERTIFICATION

COUNT-DOWN
CLOCK & DUTY
STATUS

The BigRoad Mobile App used with a Fleet
Complete BigRoad ELD device (FT1, FT2, FTxW,
MGS800, MGS700, DL-200) complies with ELD
mandate requirements defined by FMCSA in 49
CFR part 395.15 for ELD devices in the U.S.A. when
used as instructed in the ELD User Guide.

QUICK LINKS
TO USEFUL
APPS
DVIRs (CREATE,
MAINTAIN, SEND,
INSPECT)

CURRENT
TRAFFIC
CONDITIONS

SETTINGS
& TRUCK
SELECTION &
DOCUMENT
CAPTURE

LOGS

INSTANT
MESSAGING

ADDRESSING ELD MALFUNCTIONS
HOW DO I KNOW I HAVE A MALFUNCTION?
When a red banner appears at
the top of the app. It says
Malfunctions and indicates the
number of active malfunctions.

WHAT DOES MY MOTOR CARRIER NEED TO DO DURING
AN ELD MALFUNCTION?
If an ELD malfunctions, a motor carrier must:
1.

WHAT DO I DO DURING AN ELD MALFUNCTION?

In the event of an ELD malfunction, a driver must:

1.
2.
3.
4.

Call BigRoad Support at 1-888-305-8777 ext. 1 to
troubleshoot the issue.
Note the malfunction of the ELD and provide written notice
of the malfunction to your motor carrier within 24 hours.
Reconstruct paper records of the duty status (RODS) for the
current 24-hour period and the previous 7 consecutive days.
Continue to manually prepare RODS in accordance with 49
CFR 395.8 until the ELD is serviced and back in
compliance.

Correct, repair, replace, or service the malfunctioning ELD
within 8 days of being informed of the condition.
If the malfunction cannot be resolved by Fleet Complete
BigRoad Support, a new ELD device will be provided.
Require the driver to maintain paper records of duty status
(RODS) until the ELD is back in service.
If more time is required to resolve the issue, the carrier must
notify their state FMCSA Division Administrator as part of
395.34 (2). For non-US operators, this can be the nearest
state.

DRIVER INSPECTION INSTRUCTIONS
1.

Select Inspect Logs from the home screen and pick 7 days plus today (U.S.)

To submit logs electronically, ensure you are connected to your running vehicle.
a. Select Send to FMCSA then Via web service (preferred) or Via email.
b. The safety official will provide you with an Output File Comment and an email address if needed.
c. Tap Send and the safety official will receive the file.
d. If the file cannot be sent due to connectivity issues, an on-screen inspection must be done.

To show logs on-screen, tap Inspect On-Screen.
a. Set a pin code to prevent the safety official from navigating to other areas of your app or Skip
b. You should see a DashLink logo and instructions to start an ELD inspection.
c. Give the safety official your device and this instruction card.

4. If a safety official requests your ELD Information Packet, follow step 3 above. There is a link to the User Manual /
ELD Information Packet on the Instructions screen.

FC BigRoad ELD Safety Officials Guide to Viewing Logs On-Screen
The DashLink logo verifies that the hardware is engine-connected and functioning
correctly. If you do not see the logo, the driver is not using an ELD.
If you see this icon on the inspection screen, then the ELD
device is malfunctioning. When malfunctioning, the driver will
show paper logs for the drive time that transpired during the
malfunction. Logs prior to the malfunction can be viewed on
the phone or tablet.

*Tap Show Daily Logs to see log details.

Tap any day to see detailed logs for that day.
Tap to review any unclaimed unidentified driving.

Tap the HEADER tab to view a list of vehicles, trailers, active Data Diagnostic and
Malfunction Status, and other information for this log day.
The graph grid shows the drivers drive, on-duty, off-duty, and sleeper
berth time for the day.
Each duty status event is listed with required
information, such as duration, location, and vehicle
odometer/hours.
Tap the DashLink auto-recorded events
sections to see details of non-duty status
events recorded by the ELD.

Need help?
Contact Support at
1-800-220-0779 or
[email protected]