User manual for "Penske Driver™ App – HOS Module for iOS"

Hours of Service
User Manual

Rev. 6/20

Table of Contents
Before You Begin..........................................................................................4
Accessing Hours of Service..........................................................................5
Signing In
Launching Hours of Service

5
5

Your Profile ...................................................................................................6
View Your Profile
Edit Your Profile
Change Your Password
Change Your Country
Change Your Distance Units
View Your Carrier Information
Logging Out

6
6
6
7
7
7
7

Synchronizing Your Data...............................................................................8
Automatic Sync
View When Last Sync Occurred
Manual Sync

8
8
9

Duty Status .................................................................................................10
Timers
Rulesets and Exemptions
Switching Your Status
Connecting to a Truck
Adding a Note to Your Current Status
Viewing Your Daily Log

10
11
12
12
13
13

Daily Log Screen.........................................................................................14
Edit Your Log
Manually Add Events to Your Log
Certify Your Log
Start a Roadside Inspection

14
15
15
15
2

View a Detailed Version of Your Log
Create a New Log
View All Logs
Filter/Sort Logs
Add Notes to Events for the Current Day
Add Notes to Events for Previous Day

16
16
17
17
17
17

Co-Driver ....................................................................................................18
Using Hours of Service with a Co-Driver
Co-Driver Login
Co-Driver Logout
Switching Co-Driver and Driver

18
18
19
19

Requested Edits .........................................................................................20
What Are Requested Edits?
Reviewing Requested Edits at Login and Logout
Reviewing Requested Edits When Editing a Day

20
20
21

Unidentified Driving Records.....................................................................22
What is Unidentified Driving Time?
Manage Unassigned Driving Time

22
23

Data Diagnostic Events and Malfunctions at a Glance...............................24
What to Do When a Data Diagnostic Event or Malfunction Occurs
Data Diagnostic Event Details
Malfunction Details

24
25
26

Help and Support.......................................................................................28
Force Closing the Driver App
Restart Your Device
Reinstall the Driver App
Contact Support

28
28
29
29

3

Before You Begin
Please note that the Penske Driver app supports the USA 60-Hour/7-Day Limit and
USA 70-Hour/8-Day Limit rule sets only. For up to date information and instructions,
visit gopenske.com/hos.
1. Make sure that your device is plugged into a power source.
2. Verify that the volume is loud enough to hear audible alerts.

3. Make sure that you have the Penske Driver app installed for your device.
4. In order to use Hours of Service within the Penske Driver app, you must have
a registered account and your company must have Hours of Service enabled.
To register your company, please contact your local Rental Representative or
Penske Customer Support.
5. If you are using an Android device, the first time you use the app, you may see
some additional prompts requesting access to features on the device such as,
but not limited to, location and notifications. When encountering these prompts,
please tap Allow in order for the application to run properly.
6. Open and sign in to the app before powering on your vehicle to ensure ELD is
functional.

4

Accessing Hours of Service
In order to access Hours of Service within the Penske Driver app, your company must
be setup to do so.
REMINDER: Open and sign in to app before powering on your vehicle to ensure ELD
is functional, prior to logging HOS.
Be sure to sign in to the Penske Driver app before powering on your vehicle. Failure to
do so may result in a Power Data Diagnostic Event.

Signing In
1. Locate and tap on the Penske Driver app on your smartphone.
2. Once opened, tap on the Sign In button at the bottom of the page.
3. Enter your User ID and Password.
4. Tap the Log In button.

Launching Hours of Service
1. Once logged in, tap the Hours of Service button.
It may take a few seconds for Hours of Service to load.
2. If you have any uncertified logs for previous days, you will be prompted to take
action at this time.

5

Your Profile
Edit Profile

Carrier

Change Password
Change Country
Change Distance Units

View Your Profile
1. Tap on the Profile icon indicated by your initials in the upper right-hand corner.
2. Tap on View Driver Information.

Edit Your Profile
You can only edit your email address and phone number from within the application.
1. Tap on the Profile icon.
2. Tap on View Driver Information.
3. Tap on the Pencil icon (Android) or Edit (iOS).
4. You may edit your email address or phone number.
5. To save your changes, tap on the Checkmark icon (Android) or Done link (iOS).
6. To exit without saving your changes, tap on the X icon.

Change Your Password
Changing your password from within Hours of Service will change your password for
the Penske Driver app.
1. Tap on the Profile icon.
6

2. Tap on View Driver Information.
3. Tap on Change Password.
4. Enter your current password.
5. Enter your new password.
6. Tap Confirm Password and re-enter your new password from step 5.
7. Tap the Continue button.

Change Your Country
1. Tap on the Profile icon.
2. Tap on View Driver Information.
3. Tap on Country.
4. Select either United States or Canada.

Change Your Distance Units
1. Tap on the Profile icon.
2. Tap on View Driver Information.
3. Tap on Distance Units.
4. Select either Miles or Kilometers.

View Your Carrier Information
1. Tap on the Profile icon.
2. Tap on View Driver Information.
3. Tap on Carrier Information.
4. Tap on the back chevron (<) to return to the Driver Details page.

Logging Out
1. Tap on the Profile icon.
2. Tap on Log Out button under your name.
3. On th

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