User manual for "Penske Driver™ App – HOS Module for iOS"

Hours of Service
User Manual

Rev. 6/20

Table of Contents
Before You Begin..........................................................................................4
Accessing Hours of Service..........................................................................5
Signing In
Launching Hours of Service

5
5

Your Profile ...................................................................................................6
View Your Profile
Edit Your Profile
Change Your Password
Change Your Country
Change Your Distance Units
View Your Carrier Information
Logging Out

6
6
6
7
7
7
7

Synchronizing Your Data...............................................................................8
Automatic Sync
View When Last Sync Occurred
Manual Sync

8
8
9

Duty Status .................................................................................................10
Timers
Rulesets and Exemptions
Switching Your Status
Connecting to a Truck
Adding a Note to Your Current Status
Viewing Your Daily Log

10
11
12
12
13
13

Daily Log Screen.........................................................................................14
Edit Your Log
Manually Add Events to Your Log
Certify Your Log
Start a Roadside Inspection

14
15
15
15
2

View a Detailed Version of Your Log
Create a New Log
View All Logs
Filter/Sort Logs
Add Notes to Events for the Current Day
Add Notes to Events for Previous Day

16
16
17
17
17
17

Co-Driver ....................................................................................................18
Using Hours of Service with a Co-Driver
Co-Driver Login
Co-Driver Logout
Switching Co-Driver and Driver

18
18
19
19

Requested Edits .........................................................................................20
What Are Requested Edits?
Reviewing Requested Edits at Login and Logout
Reviewing Requested Edits When Editing a Day

20
20
21

Unidentified Driving Records.....................................................................22
What is Unidentified Driving Time?
Manage Unassigned Driving Time

22
23

Data Diagnostic Events and Malfunctions at a Glance...............................24
What to Do When a Data Diagnostic Event or Malfunction Occurs
Data Diagnostic Event Details
Malfunction Details

24
25
26

Help and Support.......................................................................................28
Force Closing the Driver App
Restart Your Device
Reinstall the Driver App
Contact Support

28
28
29
29

3

Before You Begin
Please note that the Penske Driver app supports the USA 60-Hour/7-Day Limit and
USA 70-Hour/8-Day Limit rule sets only. For up to date information and instructions,
visit gopenske.com/hos.
1. Make sure that your device is plugged into a power source.
2. Verify that the volume is loud enough to hear audible alerts.

3. Make sure that you have the Penske Driver app installed for your device.
4. In order to use Hours of Service within the Penske Driver app, you must have
a registered account and your company must have Hours of Service enabled.
To register your company, please contact your local Rental Representative or
Penske Customer Support.
5. If you are using an Android device, the first time you use the app, you may see
some additional prompts requesting access to features on the device such as,
but not limited to, location and notifications. When encountering these prompts,
please tap Allow in order for the application to run properly.
6. Open and sign in to the app before powering on your vehicle to ensure ELD is
functional.

4

Accessing Hours of Service
In order to access Hours of Service within the Penske Driver app, your company must
be setup to do so.
REMINDER: Open and sign in to app before powering on your vehicle to ensure ELD
is functional, prior to logging HOS.
Be sure to sign in to the Penske Driver app before powering on your vehicle. Failure to
do so may result in a Power Data Diagnostic Event.

Signing In
1. Locate and tap on the Penske Driver app on your smartphone.
2. Once opened, tap on the Sign In button at the bottom of the page.
3. Enter your User ID and Password.
4. Tap the Log In button.

Launching Hours of Service
1. Once logged in, tap the Hours of Service button.
It may take a few seconds for Hours of Service to load.
2. If you have any uncertified logs for previous days, you will be prompted to take
action at this time.

5

Your Profile
Edit Profile

Carrier

Change Password
Change Country
Change Distance Units

View Your Profile
1. Tap on the Profile icon indicated by your initials in the upper right-hand corner.
2. Tap on View Driver Information.

Edit Your Profile
You can only edit your email address and phone number from within the application.
1. Tap on the Profile icon.
2. Tap on View Driver Information.
3. Tap on the Pencil icon (Android) or Edit (iOS).
4. You may edit your email address or phone number.
5. To save your changes, tap on the Checkmark icon (Android) or Done link (iOS).
6. To exit without saving your changes, tap on the X icon.

Change Your Password
Changing your password from within Hours of Service will change your password for
the Penske Driver app.
1. Tap on the Profile icon.
6

2. Tap on View Driver Information.
3. Tap on Change Password.
4. Enter your current password.
5. Enter your new password.
6. Tap Confirm Password and re-enter your new password from step 5.
7. Tap the Continue button.

Change Your Country
1. Tap on the Profile icon.
2. Tap on View Driver Information.
3. Tap on Country.
4. Select either United States or Canada.

Change Your Distance Units
1. Tap on the Profile icon.
2. Tap on View Driver Information.
3. Tap on Distance Units.
4. Select either Miles or Kilometers.

View Your Carrier Information
1. Tap on the Profile icon.
2. Tap on View Driver Information.
3. Tap on Carrier Information.
4. Tap on the back chevron (<) to return to the Driver Details page.

Logging Out
1. Tap on the Profile icon.
2. Tap on Log Out button under your name.
3. On the Attention notice, tap on the Continue Log Out button.
You may see additional alerts if you have uncertified logs or if a co-driver
is logged in.

7

Synchronizing Your Data

Last Sync Date
and Time

The Penske Driver app version 4.0 or higher, syncs your profile and log data across all
your devices. When logging into Hours of Service on a different phone or after a clean
install, your information will automatically download and be available for your viewing.
Having a dedicated device is advised when using the Penske Driver app HOS feature.

Automatic Sync
Your data is automatically synced with the Penske cloud under the following situations:


Certifying logs



Logging out



Once per hour



Processing suggested edits



Saving edits to your logs



Signing in

View When Last Sync Occurred
1. Tap on the Profile icon.
2. Select Help from the menu.
3. The last sync is displayed.
8

Manual Sync
You can manually force your device to sync with the Penske cloud by performing the
following steps:
1. Tap on the Profile icon.
2. Select Help from the menu.
3. The last sync is displayed. Tap on Sync Logs to manually synchronize your
data.

9

Duty Status

Timer Screens Toggle
Allows you to switch
between on-duty and
off-duty timer screens

Connection Bar
Displays the
current state of
your connection
to the vehicle.

Diagnostic Event/
Malfunction Indicators
Indicators activate when
there are any data
diagnostic events or
malfunctions occurring
within the app.

Profile Icon

Current Status
Displays your
current status.
Options include:
Off Duty, Sleeper
Berth, Driving
and On Duty
Not Driving.

Timers
On-duty Timers

Tap to open the side
menu to access your
profile information along
with links to other app
related items.

Timers
On-duty timers (break,
drive, shift and cycle) and
off-duty timers (break
reset, day reset and cycle
reset) all start counting
down based on your
activity.



Break
This is the amount of time remaining before you should take a 30-minute
break.



Drive
This is the amount of remaining driving time you have. This resets back to 11
hours after 10 consecutive off-duty hours.



Shift
This is the amount of remaining on-duty time you have. Off-duty time does
not extend the 14-hour period. This amount resets to 14 hours after 10
consecutive hours off duty.



Cycle
This is the amount of remaining on-duty time in your seven- or eight-day
rolling work week. Your cycle timer will reset after a consecutive 34-hours of
off-duty status.
10

Off-duty Timers


Break Reset
The amount of time you must not be driving to reset your on-duty break
timer.



Day Reset
The amount of consecutive off-duty time needed to reset your on-duty drive
and shift timers.



Cycle Reset
The amount of consecutive off-duty time needed to reset your on-duty cycle
timer.

Rulesets and Exemptions
Supported Hours of Service Rulesets
USA Property


60 Hour/7 Day



70 Hour/8 Day

USA California Property


80 Hour/8 Day (Intrastate)

USA Florida Property


70 Hour/7 Day (Intrastate)



80 Hour/8 Day (Intrastate)

USA Texas Property


70 hour/7 Day (Intrastate)


Excludes Oilfield Operations



Excludes Texas Sleeper Berth Provision

Exemptions
Supported  If you meet one or more exemption below, your administrator must
mark your account as exempt and detail what exemption you are operating
under, in your account within the Driver Management website. Your exemption
status will display on the PDF view of your log within the app. Its also available in
CSV format of your log should you be required to report it to a DOT official.
11

1. 100 Air-Mile Short-Haul Exemption (CDL) (Must be configured by Admin)
2. 150 Air-Mile Radius Exemption (Non-CDL) (Must be configured by Admin)
3. Less than Eight-Day RODS Exemption (Must be configured by Admin).
Not Supported at this time  Timers on the Duty Status Screen will not calculate
to accommodate the exemptions highlighted below. These will be supported in
future versions of the app.
1. 16-Hour Short-Haul Exemption
2. Adverse Driving Conditions Exemption

Switching Your Status
1. Tap on Status button.
2. Select the appropriate status from the list.
Options include: Off Duty, Sleeper Berth, Driving and On Duty Not Driving
Note: Additional options such as Personal Conveyance and Yard Moves can be added
by your Driver Administrator.

Connecting to a Truck
Immediately after starting the connection process, you will be prompted to enter your
run information. Run information for previously recorded Duty Status Events is not
editable. If information entered is incorrect, a note can be added to applicable events
indicating the error.
If using an Android device and this is your first time connecting to this vehicle, after
step 4, you will need to tap Connect after selecting your adapter.
You must connect to a truck within 60 seconds of powering on the vehicle.
NOTE: We recommend that you power all Bluetooth devices off (other than the device
with the Penske Driver app installed) when making the initial connection to the vehicle
engine. This includes, but is not limited to, Bluetooth headsets, speakers, tablets or
other phones.
(All Bluetooth devices can be turned back on after connection has been established.)

1. Log into Penske Driver app
2. Tap on Hours of Service
3. Change to appropriate status
4. Tap on Connect to Truck
12

5. Turn on the truck (engine running)
6. Type in Run Information then select Save/Continue
7. Once you tap on Save/Continue, scan for the device name
This process may take several seconds to complete.

8. On the Choose Adapter pop-up, tap on the adapter for your vehicle to connect.
If the adapter is not listed, tap on the Rescan button to try again.
The name of the adapter for your vehicle will be on a sticker within the cab.

9. If prompted, enter the VIN and tap Continue.
This will occur only if there is a problem with the VIN being reported by the adapter that
is connected to the vehicle.

Adding a Note to Your Current Status
Notes added to your status will appear within that event on your daily log and on the
sharable PDF from the application.
1. Tap on the Add Note icon.
2. Enter your note accordingly.
3. Tap Save.

Viewing Your Daily Log
1. Tap on the Daily Log icon.

13

Daily Log Screen
Log Date Toggle
Toggle between logs
using left and right
arrows.

Event Graph
The graph will display
your 24-hour period and
will update automatically
based upon your logged
events.

Events
Each event is composed
of a status, start time,
duration, location and
a note. The duration is
calculated based on the
start time of the event
and the start time of the
following event.

Edit Your Log
1. Tap on the Edit Log icon.
2. Tap into the field that you wish to edit.
3. Make your changes accordingly.

Options Menu
Options for editing,
certifying, creating and
viewing logs as well
as tools for roadside
inspection.

More Options
Menu shows additional
options when the
More icon is selected.

Please note, some fields are required

4. When you are finished editing, tap on the Continue button.
You will return to the Edit Log screen

5. To save your edits, tap on the Save button.
Editing Rules and Conditions


Automatically created driving events; only notes can be edited.



Manually created driving events; only location and notes can be edited.



Events following driving events; start time cannot be edited.



Once a status is changed to Driving, that status is no longer editable.



Any recorded event, the status cannot be changed to Off Duty - Personal
Conveyance or On Duty Not Driving - Yard Moves.



Any automatically created events without a valid location; location can be
edited.
14



Editing Run Information for a previous recorded Duty Status Event is not
permitted.



If this information has been entered incorrectly, please annotate the effected
Events with the correct information.

Manually Add Events to Your Log
You may manually add as many events as necessary. Pay close attention to your start
times as gaps and overlaps are not permitted. Keep in mind that you cannot manually
add events with a status of Off-Duty - Personal Conveyance or On-Duty Not Driving 
Yard Moves.
1. Tap on the Edit Log icon.
2. Tap on Add New Manual Status +.
3. Tap on Select a Status and select the appropriate status.
4. Enter a location, start time and note.
The start time will default to the start of your 24-hour period

Certify Your Log
Daily logs for previous days and current day can be certified. Please note: if you certify
the current day before the 24 hour period has lapsed and you go On Duty again,
you will need to recertify the current day log. Certification requires an active internet
connection.
1. Tap on the Certify Log icon.
2. Enter in any missing information if required.
3. On the Certification screen, read the certify log statement and tap the
Agree button.
The Not Ready option will cancel the certification process.

Start a Roadside Inspection
When starting a roadside inspection, you will be able to choose between displaying
your daily log on screen or sending to eRODS. Please choose the appropriate option
per the request of the roadside inspector.
Show On Screen
When starting a roadside inspection, you will be able to choose between
15

displaying your daily logon screen or sending to eRODS. Please choose the
appropriate option per the request of the roadside inspector.
1. Tap on the Inspection icon.
2. Tap the Show On Screen button.
Send To eRODS
This option will generate and send all required daily log information to eRODS for
the roadside inspector to retrieve and view on their device.
1. Tap on the Inspection icon.
2. Tap on the Send to eRODS button.
3. Enter an optional output file comment if required by the
roadside inspector.
4. Tap on the Continue button.
5. Upon successful submission, tap on the Continue button.
In case of failure, you will be presented with an option to retry.

View a Detailed Version of Your Log
The detailed view of your daily log will create a PDF file, including the graph of your
activity and all recorded events (status changes, malfunctions, etc.) for the day being
viewed. You have the option to share this PDF.
1. Tap on the Detailed Log icon.
It may take a few seconds to generate the detailed view of your daily log,
please be patient.

2. To share your log, tap on the Share Log button.
3. Review your log information and tap on Share Log to proceed.
4. Select a share option to send a PDF version of your log.
The available share options are based on the device that you are using and any
available applications that are installed.

Create a New Log
In order to manually create a new log, you must have an active internet connection.
1. Tap on the Create Log icon.
2. Use the date picker to select a previous date and tap OK.
3. On the Select Date screen, tap Continue.
16

You may select a different date by tapping on Create New Log Date.

4. Tap the displayed Status to change the default Off Duty status if needed.
Options include: Off Duty, Sleeper Berth, Driving and On Duty Not Driving.
Note: Off Duty  Personal Conveyance and On Duty Not Driving - Yard Moves are not
available when manually creating a log.

5. Tap into the Location field and enter a location.
6. Tap into the Start Time field to edit or enter the start time of the event.
7. Tap into the Note field and enter a note.
8. Tap on Add New Manual Status to add additional events. After tapping on
Select a Status, repeat steps 5 through 8 to continue building your day.
9. Tap on the Save button.

View All Logs
1. Tap on the View Logs icon.
2. Select the date for which you wish to view logged events.

Filter/Sort Logs
1. Tap on the View Logs icon.
2. Filter the list by tapping All.
3. Select a filter(s) and tap on the Apply button.
Options include: All, Certified Records, Uncertified Records and Requested Edits.

4. You may also sort the list by tapping on the Blue Arrows to reverse the order.

Add Notes to Events for the Current Day
1. Select the Add Note link in the event.
2. On the Add Note to Status window, tap into the Note field and add your note.
3. Tap the Save button.

Add Notes to Events for Previous Day
1. Follow the Edit Log flow on page 14.

17

Co-Driver

Co-Driver Log In
Co-Driver Log Out
Switching Users

Using Hours of Service with a Co-Driver
Co-drivers must log in to the application prior to the vehicle being in motion. Co-driver
log in is not allowed when the active driver is in any of the following statuses: Driving,
Off Duty  Personal Conveyance or On Duty Not Driving  Yard Moves.
Important: Only one driver can be in one of the following statuses at a time:


Driving



Off Duty  Personal Conveyance



On Duty Not Driving  Yard Moves

Important: When driving with a co-driver, only one mobile device should be used. Both
drivers will log into the same mobile device to record logs.

Co-Driver Login
1. Tap on the Profile icon to open the side menu.
2. Select Co-Driver tab.
3. Enter your User ID and Password.
4. Tap on the Log In button.
5. If the co-driver has any uncertified logs, you will be prompted to take action at
this time.
18

Co-Driver Logout
1. Tap on the Profile icon to open the side menu.
2. Tap on Log Out button under your name.
3. On the Alert notice, tap on the Continue to Logout button.
4. On the Attention screen, tap the Continue button.

Switching Co-Driver and Driver
Please note, after switching, if there is no activity from the co-driver for one minute or
an alert is triggered requiring driver interaction, the application will revert back to the
primary driver and any unsaved information will be lost.
1. Tap on the Profile icon to open the side menu.
2. Tap on Switch Users.

19

Requested Edits

Toggle Log View
Toggle between the
original log and the
requested edits.

Requested
Edits Icon

What Are Requested Edits?
Using the Driver Management Portal, your driver admin has the ability to request edits
to your daily log files for you to accept or reject. You will be alerted of any requested
edits after launching Hours of Service, when logging out and when editing a day with
pending edits.

Reviewing Requested Edits at Login and Logout
1. On the Requested Edits prompt, tap on the View Records button.
You may tap on Not Ready to skip the review for a later time.

2. Tap on the Requested Edits date.
Dates with requested edits are marked with a red icon containing a downward facing
white arrow.

3. Toggle between the Original Log and the Edited Log by tapping on the tabs at
the top of the screen to review the edits.
4. Tap on the Reject Edits or Accept Edits button accordingly.
5. If edits are accepted, you will be prompted to recertify.
6. Repeat the process as necessary until all requested edits are resolved.
20

Reviewing Requested Edits When Editing a Day
1. On the Requested Edits prompt, tap on the Continue button.
2. Toggle between the Original Log and the Edited Log by tapping on the tabs at
the top of the screen to review the edits.
3. Tap on the Reject Edits or Accept Edits button accordingly.
4. If edits are accepted you will be prompted to recertify.

21

Unidentified Driving Records

Date Selector
If the Review unassigned
logs option is selected,
a date selector screen is
displayed.

Events Selector
After selecting driving dates,
specific, unidentified events
for that date are displayed.

Logs Assigned to
Your Name
After confirming, all selected
events will be assigned to
you. Any unselected events
will be assigned to the
unidentified driver profile
associated with your
company.

What is Unidentified Driving Time?
Unidentified driving records are records that are recorded by the adapter on a vehicle,
but not associated with a particular driver. These records are created and stored on the
adapter when the vehicle is driven without an active connection to a mobile device.
Once a logged in driver connects to that adapter, any unidentified driving records will
be transferred to that device to be managed. If found, you must take action immediately and will not be able to use the application until resolved.
You will be notified about any unidentified driving time after connecting to a vehicle
and entering your run information. If the process is interrupted, you will be prompted
to take action the next time you sign in to the application.
22

Manage Unassigned Driving Time
All unassigned drive time must be accounted for by either taking ownership of the logs
or declining the logs, which assigns them to the unassigned driver profile associated
with your home terminal.
1. When prompted, tap on either the Review or Reject All buttons.
All rejected logs will be immediately assigned to the unidentified driver profile
associated with your company.

2. When Review is selected, a list of dates showing unassigned logs will appear.
Unit numbers and VINs will also be displayed for further identification. Use the
checkboxes to select the dates that may belong to you.
You may exit the screen by selecting None. All unchecked dates or logs will be declined
and assigned to the unassigned driver profile for the company.

3. To review specific events for selected dates, tap Continue.
4. Beginning with the first date selected, review and select any events that should
be assigned to you. Advance to any following dates you may have selected by
tapping on the Next Date link.
5. After reviewing your changes by selecting the Next Date or Previous Date links,
tap on the Finish button.
6. A confirmation modal will appear. Tap on the Submit link to assign selected
events to your logs.

23

Data Diagnostic Events and Malfunctions at a Glance
Malfunction Indicator
When a malfunction occurs,the
Malfunction Indicator will light up red.

Data Diagnostic
Event Indicator
When a data
diagnostic event
occurs,the Data
Diagnostic Event
Indicator will light
up yellow.

Active Issue List
When there are active
data diagnostic events
or malfunctions, tapping
on this will load a list
view of all active items.
The list will be sorted
chronologically with
the most recent items
at the top.

Details
This view shows you more
information about the item
at hand. You can see what
it is, when it happened
and suggested
troubleshooting steps.

What to Do When a Data Diagnostic Event or Malfunction Occurs
1. Tap on the Profile icon to open the side menu.
2. Tap on View Active Issues to view all active issues.
3. Tap on an item to view details of the issue along with any suggested
troubleshooting steps.
24

Data Diagnostic Event Details
Below is a list of all data diagnostic events along with what causes them and suggested
troubleshooting steps.
Data Transfer Data Diagnostic Event
A Data Transfer data diagnostic event occurs when the operation of the data
transfer mechanism(s) is not confirmed.
This may lead to a Data Transfer Compliance malfunction.
To resolve, confirm internet access is available and restart the device if necessary.
Engine Synchronization Data Diagnostic Event
Engine Synchronization data diagnostic events occur when an ELD loses ECM
connectivity to any of the required data sources (engine power status, vehicle
motion status, miles driven, and engine hours) and can no longer acquire updated
values for the required ELD parameters within five seconds of the need.
This may lead to an Engine Synchronization Compliance malfunction.
Power off the vehicle, restart the device and have the application ready to connect.
Power on the vehicle and connect the device.
Missing Required Data Elements Data Diagnostic Event
A Missing Required Data Elements data diagnostic event occurs when any required
data field is missing at the time of its recording.
Try powering off the vehicle, restarting the device and having the application ready
to connect. Power on the vehicle and connect the device.
Power Data Diagnostic Event
Power data diagnostic events occur when an ELD is not powered and fully
functional within one minute of the vehicles engine receiving power and does not
remain powered for as long as the vehicles engine stays powered.
This may lead to a Power Compliance malfunction.
To resolve, try powering off the vehicle, restarting the device and having the
application ready to connect. Power on the vehicle and connect the device.

25

Malfunction Details
Below is a list of all malfunctions along with what causes them and suggested
troubleshooting steps.
Important: if you are unable to resolve any malfunction, you must switch to paper logs.
Data Recording Compliance Malfunction
A Data Recording Compliance malfunction occurs when an ELD can no longer
record or retain required events or retrieve recorded logs that are not kept remotely
by the motor carrier.
This may be caused by low storage. Try removing data on the device to free up
storage and relaunch the application.
If the malfunction persists, switch to paper logs.
Data Transfer Compliance Malfunction
A Data Transfer Compliance malfunction occurs when the ELD stays in the
unconfirmed data transfer mode following the next three consecutive
monitoring checks.
Confirm internet access is available and restart the device if necessary.
If the malfunction persists, switch to paper logs.
Engine Synchronization Compliance Malfunction
Engine Synchronization Compliance malfunctions occur when ECM connectivity to
any of the required data sources (engine power status, vehicle motion status, miles
driven, and engine hours) is lost for more than 30 minutes during a 24-hour period
aggregated across all driver profiles.
Power off the vehicle, restart the device and have the application ready to connect.
Power on the vehicle and connect the device.
If the issue persists, contact Penske Service and switch to paper logs.
Position Compliance Malfunction
When an ELD fails to acquire a valid position measurement within five miles of
the commercial motor vehicle moving and 60 minutes has passed, a Position
Compliance malfunction will be recorded in the data diagnostic.
Ensure that location services are enabled on your device and restart the application.
If the malfunction persists, switch to paper logs.
26

Power Compliance Malfunction
Power Compliance malfunctions occur when an ELD is not powered for an
aggregated in-motion driving time of 30 minutes or more over a 24-hour period
across all driver profiles.
Power off the vehicle, restart the device and have the application ready to connect.
Power on the vehicle and try to connect.
If the malfunction persists, switch to paper logs.
Timing Compliance Malfunction
A Timing Compliance malfunction occurs when the ELD can no longer meet the
underlying compliance requirement to record Universal Time Coordinated (UTC),
where ELD time must be synchronized with UTC, not to exceed an absolute
deviation of 10 minutes at any time.
Close the application, verify and correct the time on the device and relaunch
the application.
If the malfunction persists, switch to paper logs.

27

Help and Support
Contact Options

Device Specific Info

Tap on either of these
options to call or email
support accordingly.

These data points are
not available on Apple
iOS devices.

Force Closing the Driver App
If you force close the app or it closes unexpectedly, you will remain in your most recent
ELD Duty Status. Please verify your correct duty status and disconnect from the vehicle
before closing or logging out of the app.


If you are unable to edit/correct your latest Duty Status, the next time you reenter the Hours of Service section of the app, please explain your log events
accordingly, or call the Penske Connected Fleet Team for assistance.

Restart Your Device
Restarting your device is an easy way to solve many issues. Due to the variety of
devices out there, the process for restarting will vary. Please consult the documentation
from your manufacturer for the proper steps to follow.
Before you restart:
28



Save any edits that you may be working on.



If you are connected to a vehicle, make sure to disconnect.



Log out of the application.

Reinstall the Driver App
Uninstalling and reinstalling the Penske Driver app can cause data loss. Please consult
with the Penske Connected Fleet team at 844-426-4555 before performing this action.

Contact Support
You can reach the Penske Customer Support team 24 hours a day, seven days a week
directly from the Penske Driver app.
Email | [email protected]
1. Tap on the Profile icon.
2. Tap on the Help link.
3. Tap on Send Us a Message.
4. Type in the details of the issue that you are facing.
5. Send the email message.
Phone | 844-426-4555
1. Tap on the Profile icon.
2. Tap on the Help link.
3. Tap on Give Us a Call.
4. When prompted, tap on the Call button.

29