User manual for "AssetWorks Ranger ELD"
Below you will find the vendor provided user manual for the ELD product "AssetWorks Ranger ELD".
For contact information and additional devices produced by the same vendor see their page
AssetWorks.
Copyright 2017 AssetWorks LLC. All Rights Reserved. USER MANUAL| Page 1 of 40 Contents Hardware User Guide ....................................................................................................................................................3 Vehicle Installation ........................................................................................................................................................5 Ranger Installation .....................................................................................................................................................5 Ranger Power Installation and Mounting ..............................................................................................................5 Ranger Installation for HDV ...................................................................................................................................9 Ranger Installation for LDV ..................................................................................................................................10 Software Setup ............................................................................................................................................................11 Provision Ranger for ELD .........................................................................................................................................11 Provisioning Ranger .............................................................................................................................................11 Re-Provisioning Ranger ........................................................................................................................................12 Software User Guide....................................................................................................................................................13 Ranger ELD User Guide ............................................................................................................................................13 LOGON .................................................................................................................................................................13 Driver Options......................................................................................................................................................16 Add or Remove Resources ...................................................................................................................................17 Add a Remark or Exception .................................................................................................................................19 Change Status ......................................................................................................................................................20 Co-Driver ..............................................................................................................................................................22 Switch Active Drivers ...........................................................................................................................................23 Sign off Co-driver .................................................................................................................................................24 Switch Jurisdictions..............................................................................................................................................24 View Log Details ...................................................................................................................................................25 Vehicle in Motion.................................................................................................................................................27 Daily Vehicle Inspection Reporting (DVIR) ...........................................................................................................27 LOGOFF ................................................................................................................................................................30 Symbols & Warnings ............................................................................................................................................30 Malfunction & Data Diagnostic Event Indicators.........................................................................................................31 Troubleshooting.......................................................................................................................................................33 Definitions ...............................................................................................................................................................36 Instructions for Law Enforcement Officials .................................................................................................................37 Grid ......................................................................................................................................................................37 Events (Log Details) .............................................................................................................................................38 Details ..................................................................................................................................................................38 AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 2 of 40 Unidentified Driver Events...................................................................................................................................39 Version History ............................................................................................................................................................40 AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 3 of 40 Hardware User Guide Ranger Device Ranger Connection Points for ECU Wired to ECU via Cable Light Duty Vehicle OBDII Streamer OBDII ECU Connection Cable Heavy Duty Vehicle 6 or 9 Pin connector cable1 AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 4 of 40 Ranger Main Harness (Ranger Octopus Cable) Ranger to HDV Connector Cable Installation Cables Ranger Coil Cable Ranger Power Cable / Fuses Mounting Hardware AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 5 of 40 Vehicle Installation Ranger Installation Ranger Power Installation and Mounting Drill four holes in the front plate of the dash (3/16 drill bit size) Attach the ball mount to the dash, with the Coil Cable mount in between the dash and ball mount. Drill 1 hole next to the dash mount for wiring Run the Ranger Octopus Cable through the hole Mount the standard length arm on the 2.5 base ball Run the power cable for the Ranger from the battery to the dash o Power Lead (Red) to +12V o Ground Lead (Black) to GND o Connect in-line 3A fuse on the power lead (Red) Connect the 4-pin Molex of the Ranger power cable to the Ranger Octopus Cable Connect the green wire of the Ranger Power cable to the ignition switch (Green) o NOTE: Do not connect to the accessory mode of the ignition switch o Connect in-line 2A fuse on the ignition lead (Green) Connect the Ranger Octopus Cable to the back of the Coil Cable 3-pin Connector Octopus Cable For HDV (Heavy Duty Vehicle) connect the 3-pin connector of the Ranger to HDV Connector Cable to the 3-pin connection on the back of the Coil Cable. Connect the 3-pin connector from the coil cable to the back left side of the Ranger Place the cable cover on the Ranger AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 6 of 40 Back view of the Ranger Cable Cover of the Ranger device To install the Ranger Cable Cover: Use 2mm screws as shown in the following graphic to fasten the Power Cable Cover Plate. This requires a 2mm Hex bit. Apply torque to the main cable cover screws to 80 - 90 oz-inches (55 - 65 N-cm) Align the Cable Cover with the Ranger unit If there are external cables connected to the Ranger unit, thread the cables through the holes in the Cable Cover. The cables must be threaded in such a way that they are not pinched by the Cable Cover when fastened to the Ranger. Secure the Cable Cover to the Ranger unit with the screws provided. This requires 6mm and 2mm hex head screws (2 of each). Apply torque to the mounting ball and RF cable cover screws to 80 90 oz-inches (55 - 65 N-cm) AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 7 of 40 If an HSPA or LTE modem is selected, a SIM card must be installed into the unit as shown in the following graphic The card should click into place when installed correctly. It can be ejected by pushing it inwards until a click is heard and then released. The SIM can then be removed. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 8 of 40 AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 9 of 40 Ranger Installation for HDV Connect the Ranger 9-pin / 6-pin Deutsch plug to the Vehicle ECU The Y-cable shall have a 9-pin / 6-pin Deutsch Receptacle that can be replaced on the Vehicle ECU Port under the dash Tuck the Ranger cable behind the vehicle dash out of the way of the driver 3-pin Connector To the back of the Coil Cable Connect the DB15 Male of the 9-pin ECU Connector Cable to the DB15 Female of the Ranger to 9/6 Pin Deutsch Connector Cable Connect the 3-pin Connector from the Ranger to 9/6 Pin Deutsch Connector Cable to the back of the Coil Cable Connect the 1708 Data Pin (if necessary) to the J-1708 1x3 Molex plug of the Ranger Octopus cable o Only required on vehicles that do not provide J-1939 data AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 10 of 40 Ranger Installation for LDV Connect the OBDII ECU Connection Cable to the Vehicle ECU The Y-cable has a OBDII Receptacle that can replace access to the Vehicle ECU Port under the dash Tuck the Ranger cable behind the vehicle dash out of the way of the driver Connect the DB15 Male connector of the OBDII ECU Connection Cable to the OBDII Streamer Connect the DB9 Male Connector (labelled COM1) of the Ranger Main Harness to the OBDII Streamer Turn the vehicle ON, Both lights (status and power) on the OBDII streamer should go solid Once the OBDII Streamer connection is confirmed (check System Status in Ranger Start Menu), tuck the streamer behind the dash out of the way of the driver AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 11 of 40 Software Setup Provision Ranger for ELD Provisioning Ranger Provisioning the Ranger activates the Ranger as an hours of service (HOS) vehicle. This means drivers who use hours of service logs can access their driver logs through this device. When the Ranger is powered on for the first time, an Enter Hours of Service Vehicle ID screen is displayed where you will enter the vehicle ID. Click OK when you are finished entering the vehicle ID. Confirm the entry and click the YES button to finish the provisioning process. The Device ID, Organization ID and Provisioning Key are hard coded into the Mobile application installed on the Ranger. Once you confirm the Vehicle ID, the following screen will display while the Ranger completes the provisioning process. When provisioning is completed the Ranger will display the LOGON screen AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 12 of 40 Re-Provisioning Ranger It may be necessary to change the vehicle ID because it was entered incorrectly, or the ranger changed vehicles. To re-provision the ranger, click OTHER, then Driver Options, then Driver Overview. Click on Resources, then Vehicle. Click on the textbox to change the vehicle ID. Click Done when you are finished entering the new ID. Click OK to complete the process. To return to the Mobile Application click Driver Overview then Back. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 13 of 40 Software User Guide Ranger ELD User Guide LOGON Enter the Driver ID and Password by clicking the LOGON button, or within the white text box beside User Name. Once your username and password have been entered, click the LOGON button to initiate the logon process. Logs are up to date When the logs are up to date the Ranger is connected to the server and previous logs are available on the Ranger. Driver: Ensure driver name is correct Last Status: Ensure the last status is correct as it will affect Gain Time and Driving time left. Gain Time: The Ranger will indicate the date and time when there will be a gain in drive time if available. Driving time left: The number of hours you have available to drive within the set duty cycle. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 14 of 40 Click NEXT and select ON Driver this will set your duty status to ON DUTY. You can then enter shipments on the next screen. Click NEXT when finished to complete the log in process. Driving Time Left: N/A This is normal if the Driver is new to the system and logging on for the first time. The information here will update once there is enough information about the work cycle to calculate the values. Driving Time Left: XX:00 The driver has their XX Drive Time available. No Driving Time Left and Gain Time In: N/A The driver should sync the Ranger with the server to obtain proper logs. See Request Logs. The driver must also be in an Off Duty status to see gain time. No Driving Time Left and Gain Time In: 10 hours Gain time will only show when the driver is OFF DUTY. The driver will need to stay in an Off Duty status until their gain time has reached 00:00 to get their full drive time back. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 15 of 40 Drive Time Warning: Only 4 hours of Drive Time left. Drive Time Second Warning: Only 1 hour of Drive Time left. Location Data Entry The logging device uses GPS to determine the vehicles location at the time of each duty status change. If valid coordinates cannot be obtained from GPS, the driver will be prompted to enter the location. Type: Choose from City/State, Intersecting Highways, Highway/Mile post or Highway/Service Plaza. Name: (optional) Enter the customer name or landmark where the status change or inspection took place. This name will appear in the Events view of the driver logs to provide additional context for your activities. See View Log Details on page 23. City: Enter the name of the city. If outside city limits, enter the name of the nearest city, town or other population center. State/Province: Select the state, province, or territory. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 16 of 40 Driver Options Request Logs If the driver had a conflict, or for some other reason the logs needed to be updated on the server, the drivers logs can be downloaded immediately to the Ranger. It is important to have the most current information available on the Ranger. To request logs: 1. 2. 3. 4. 5. Click OTHER from the main FSS Mobile Log screen. Click Driver Options Select Request Logs Click YES to confirm the request Once the logs are downloaded the Ranger will display a message box indicating the logs are up to date. To return to the Mobile Application click Driver Overview then Back. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 17 of 40 Add or Remove Resources You can add Trailers and Shipments through the TRAILERS and SHIPMENT buttons located on the left-hand side of the Log screen. Trailers Adding a Trailer: Click the TRAILERS button then ADD. Click OK when you are finished entering the trailer name. Removing a Trailer: Click the TRAILERS button and highlight an existing Trailer in the list. Select REMOVE. Added Trailers will appear on the Log View Summary Page AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 18 of 40 Shipments Adding a Shipment: Click the SHIPMENT button then ADD. Click OK when you are finished entering the shipment. Removing a Shipment: Click the SHIPMENT button and highlight an existing Shipment in the list. Select REMOVE. An added Shipment will appear on the Log View Summary Page AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 19 of 40 Add a Remark or Exception To add a remark: From the Log screen, click the Add Remark button on the bottom right. Type Driver Remarks as needed. Click OK to complete the remark. To add an Exception: Click OTHER then Driver Options. Tap the arrow pointing to the right, then click Take Exception. Choose an Exception from the drop down and enter the details below. Click OK when done. To return to the Mobile Application click Driver Overview then Back. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 20 of 40 Change Status From the Log Screen a driver can change statuses between the following: Off Duty: Choose this when you are relieved of duty before signing out of the logging device. This will record your activity as OFF. On Duty (Driver): Choose this when you are on duty and taking control of the vehicle. The logging device will detect when the vehicle is moving and automatically record your activity as D (driving) when the vehicle is moving, and ON when the vehicle is stopped. No other driver may take control of the vehicle until you choose a different status, start a Rest Break, or sign out. Off Personal (OFF PRSNL): Choose this if you are relieved from all responsibility for performing work and taking control of the vehicle for your own personal use. This will record your activity as Authorized Personal Use of CMV. From the OTHER button on the log screen, a driver can change statuses between the following (if enabled by the carrier): Off Duty Stand By: If applicable: Choose this while you are waiting at an oil or natural gas well site and are performing no work during this time. This will record your activity as waiting/standby time. Sleeper: Choose this when you are beginning a period of rest in the vehicles sleeper berth. This will record your activity as SB Drivers can select additional status options by clicking on Driver Options, then Driver Overview. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 21 of 40 By clicking Change Status, an On Duty driver can change statuses between the following: On Yard Move (ON YM): Choose this if you are moving your vehicle inside your carriers yard. This will record your activity as Yard Moves (YM) (ON). (If enabled by the carrier). On Duty (ON Not Driver): Choose this if you are on duty but not in control of the vehicle. This will record your activity as ON. If no one has taken control of the vehicle, the automatic motion detection system will continue to track vehicle movements and report them to your carrier as Unknown Driver events. ON Driver, SB, OFF Sign out, and OFF PC can also be selected from this screen, which are explained above. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 22 of 40 Co-Driver In some situations, the driver is a Co-driver (team driver) who has been, or is about to be, the driver: Signing in a Co-Driver To add a Co-driver, click ADD DRIVER, enter the username and click OK, then enter the password and click OK. The Logs are up to date screen will appear. Click Next to download logs onto the Ranger. The added driver can then select either an ON Not Driver or SB status. They may also add shipments. Up to 5 drivers may be added. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 23 of 40 To select a specific driver, click NEXT DRIVER until the desired drivers name appears at the bottom of the screen. Change Status as a co-driver To change the co-driver status, click NEXT DRIVER until the desired co-drivers name appears at the bottom of the screen, then click OTHER. As an On-Duty co-driver you may choose to switch your jurisdiction, switch the active driver, go on Sleeper status, or sign off. Switch Active Drivers To change the active driver, click NEXT DRIVER until the desired co-drivers name who will become the active driver appears at the bottom of the screen, then click OTHER. Click Switch Active Driver. You will then have to select either an Off Duty, On Duty, or Sleeper status for the driver being switched off Active Driver. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 24 of 40 Sign off Co-driver Select the Co-driver using the NEXT DRIVER button until their name appears at the bottom of the screen. Then click OFF DUTY. To sign out, click OTHER, then Sign Off. The Co-driver will be given a chance to then review their logs on the Ranger. Switch Jurisdictions Some drivers may travel between the USA, Canada and/or Mexico, and will have the option to switch jurisdictions if applicable. Click the OTHER button from the Driver Log tab then Switch Jurisdiction. Double-click on the Driving time left -bar to view the Driving Time Details - screen. Click on Switch to to enable a different jurisdiction. To return to the Mobile Application click Driver Overview then Back. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 25 of 40 View Log Details To view the Grid and previous days data, click the LOG DETAILS button from the mobile application. This will take you to the hours of service application. For Log Details and Events Click Details to View additional information including Distance Driven, cycle type, co-drivers, trailers and shipments. Click Events to see duty status changes and locations, remarks and annotations, exceptions claimed, log edits, unidentified driver events, and malfunction and data diagnostic events. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 26 of 40 You can view previous days data by tapping on the back arrow in the top left-hand corner. You can certify each days log by clicking Certify, entering your password, then clicking Agree. To return to the Mobile Application click Home then Back. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 27 of 40 Vehicle in Motion When the vehicle is in motion the Ranger will show one of the following blocker screens; Clock, Blank, Map, or Application. Clock MAP Application Daily Vehicle Inspection Reporting (DVIR) Major Defects: Specific alerts can be generated for major defects. This is the most critical item as your vehicle is not considered roadworthy. Minor Defects: Specifc alerts can be generated for minor defects. These are less critical items and you may want these alerts to go to a different person/group for consolidation. New DVIR The NEW DVIR button allows the driver to complete a new DVIR. From the STATUS tab, click on NEW DVIR and it will take you to the CONFIRMATION screen. You will be given a chance to confirm that the vehicle/trailer information is correct here. If the previous DVIR had no deficiencies, the device will take you to the CONFIRMATION screen. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 28 of 40 If there were defects in the previous DVIR, those defects must be certified by the driver in order to be corrected. The driver can either certify repairs for the defects or certify that the vehicle is still safe to operate with those defects. You can perform the new DVIR after certifying previous defects to be corrected and accepting that the vehicle/trailer information is correct. The list will default all items to be OK. If a deficiency is found, you can use the selection tree to confirm the defect(s) before indicating DONE. A red X denotes a major defect where the vehicle is not considered roadworthy. A yield sign indicator denotes a minor defect, where the vehicle can continue to operate. You are given an opportunity to review and certify that the information is correct before submitting the DVIR. Previous DVIR The PREV DVIR button allows the driver to see the last DVIR performed for the vehicle. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 29 of 40 If NO defects were noted then the following message will appear. Click SUBMIT to finish the DVIR. If a major defect is noted, then the DVIR Contains Failures driver alert will pop up. System alerts can be sent out in real time to a configurable email list to notify your carrier of these defects. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 30 of 40 LOGOFF When logging off of the Ranger select the Off Duty Status from the Log tab, then select LOGOFF from the Status tab. If not, the Ranger will prompt you at logoff to change your duty status to off duty. Symbols & Warnings The logging device is currently connected to the wireless data provider and can send data. The logging device cannot connect to the wireless data provider. Reasons may include a low signal strength, faulty SIM card or network service interruption. There are no Trailers or Shipments associated with the current Driver. The logging device cannot read data from the Engines ECU AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 31 of 40 Malfunction & Data Diagnostic Event Indicators See the following tables for ELD malfunction and data diagnostic event definitions. General troubleshooting steps can be found in the Troubleshooting section. Data Diagnostic Event Code Description Power 1 Device was not powered on within 1 min of the engine receiving power, or lost power at any point while the engine was powered on Engine synchronization 2 Device was not able to receive data from the ECM (or other data source) within 5 seconds of requesting the data Missing required data elements 3 Device is missing required information for reporting on driver logs Data transfer 4 Device is unable to confirm the proper operation of the certified primary roadside transfer mechanism Unidentified driving records 5 More than 30 min of driving in a 24-hour period is recorded under the unidentified driver profile Compliance Malfunction Code Description Power P Device lost power during driving events for a total of 30 min or more over a 24-hour period Engine synchronization E Device lost connection to the ECM (or other data source) for a total of more than 30 min during a 24-hour period Timing T Device is not able to synchronize to UTC Positioning L Device is not able to acquire a valid position measurement within 5 mi of vehicle movement for a total of more than 60 min over a 24-hour period. Data recording R Device is no longer able to record or retain required event data or retrieve locally stored recorded logs Data transfer S Device continues to fail checks of the roadside transfer mechanism for three days following a Data Transfer Diagnostic Event Other ELD detected O The eFleetSuite application has stopped working or is not responding as expected Data diagnostics appear on your device when a driver is signed into the application. If your device enters a data diagnostic state, you will see a red triangle icon in the action bar at the top of the screen. Navigate to your log events to determine the exact type of diagnostic event that has occurred and see Troubleshooting for common causes and resolutions. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 32 of 40 An ELD compliance message appears on the Ranger at the bottom of the screen on the log tab, the log tab will also be highlighted orange if you are on any other tab. The message will include the malfunction description. The example shown is an Engine Synchronization Compliance Malfunction. You must document the occurrence of a compliance malfunction and notify your carrier in writing within 24 hours and reconstruct your record of duty status for the current 24-hour period on a paper log. If the malfunction prevents you from accessing your logs on the device, you must reconstruct your previous 7 consecutive days of logs on paper as well. A compliance malfunction cannot be dismissed, it must be corrected before you continue using the device as an ELD. Refer to the Troubleshooting section for common causes and resolutions. If you are not able to immediately resolve the malfunction, you must continue keeping paper logs until the device is once again compliant. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 33 of 40 Troubleshooting See the following tables for common troubleshooting steps. COMMUNICATIONS Symptom Possible Cause Corrective Action Top of screen shows Connection to Dispatch Center Broken SIM card not seated correctly or not active Check with the carrier if the SIM card is active, reseat the SIM card, reset the Ranger The comms indicator on the eFleetSuite screen is grey instead of green Cellular coverage issue Move outside or away from buildings or other objects that may obstruct the signal. Contact the cellular provider of your device and request a coverage check for your area. Symptom Possible Cause Corrective Action System Check screen shows Failed for GPS. Sim card not seated Check with the carrier if the SIM card is active, reseat the SIM correctly or not card, reset the Ranger active Driver logs or DVIR cannot be downloaded at sign-in GPS Missing locations appearing on driver logs. Physical location / coverage issue Move outside or away from buildings or other objects that may obstruct satellite view. Symptom Possible Cause Corrective Action Device is recording engine synchronization data diagnostics and/or compliance malfunctions. Ignition wire incorrectly installed Verify ignition wire is not receiving power with the engine off and is receiving power with the engine running. Device not receiving engine data from ECM Contact your provider for further assistance. Record State Line Crossings message on device. Device is recording positioning compliance malfunctions. IGNITION Device is not recording driving time. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 34 of 40 TOUCHSCREEN Symptom Possible Cause Corrective Action Screen stops responding to touches. Application not responding Reboot the device by performing a 3-finger reset. Hold the power button, F2, and F5 at the same time until all the lights on the buttons turn green. The Ranger will then reboot. Disconnect the J1939 connection from the ranger and perform a 3-finger reset. Defective or damaged touchscreen Have your carrier administrator submit an RMA request to have the screen repaired. Screen does not power on No power with engine crank or when the circular hardware Defective or button is pressed. damaged touchscreen Verify that the device is receiving power through the 9-pin harness. If the hardware buttons light up but the screen will not turn on when the circular hardware button is pressed, have your carrier administrator submit an RMA request to have the screen repaired. SIGN IN ERROR MESSAGES Error Message Possible Cause Corrective Action Logon Denied An incorrect ID or password was entered Contact your administrator to verify your ID and to have your password reset. The vehicle is not set up correctly on FSS Contact your administrator to verify that the correct ranger is setup in the vehicle on the FSS website Unable to retrieve logs. No cellular See COMMUNICATIONS section above. connection and no credentials stored locally on the device APPLICATION ERRORS Error Message Possible Cause Corrective Action Device is displaying Other compliance malfunction. Application has Reboot and/or reprovision the device. Contact your provider stopped responding for further assistance. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 35 of 40 ODOMETER Symptom Possible Cause Corrective Action System Check screen shows Failed for Odometer. 9-pin connection not properly installed Verify the 9-pin connector and any adapters used for installation are connected tightly and snapped into place. Missing or decreasing odometer conflicts are appearing on driver logs. Device not receiving engine data from ECM Contact your provider for further assistance. Device is recording engine synchronization data diagnostic events and/or compliance malfunctions. Installation did not use correct cables Verify that the correct J1708 or J1939 wires were used to connect to the vehicle wiring. Verify that the connection point on the vehicle was not bypassed by some other connection. Verify that the data lines used to connect are live and sending data from the databus. Possible Cause Corrective Action POWER Symptom Power Failure remarks appear in driver logs. Incorrectly installed power wire or no power to the 9-pin Device is shutting down or connector power rebooting unexpectedly. pin Verify that the power and ground wire are receiving a constant 12 or 24 volts of power with the engine off. Verify that the 9pin connector and any adapters used for installation are connected tightly and snapped into place. Inconsistent voltage Screen does not power on to the device with engine crank or when Device is wired the circular hardware through a master kill button is pressed. switch Test the vehicles battery and alternator. Check for faulty wiring; exposed or corroded wiring or loose connections. Re-wire the device straight to a constant 12- or 24-volt source. See Installation Guide for details. Device is recording power data diagnostic events and/or compliance malfunctions. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 36 of 40 Definitions The following abbreviations and terms are used in records generated by this logging device. Use the extra space provided to list any additional codes used by your motor carrier. FSS Comms D Field Service Solutions Cellular communications Driving ELD ELD Login ELD Logout Inactive - Changed Inactive - Rejected Electronic logging device When an authorized user logs in to an ELD When an authorized user logs out of an ELD A log event that was edited and is no longer the active event A requested edit that was rejected and was not applied to your log A log edit that has been requested by a non-driver host user but has not yet been applied to your log Off duty On duty, not driving Personal conveyance Sleeper berth Yard moves Inactive - Requested OFF ON PC SB YM AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 37 of 40 Instructions for Law Enforcement Officials To remove the ranger from the vehicle, pinch the tabs on both sides of the 25-pin connector and pull, then loosen the mounting hardware. To review the drivers electronic record of duty status (daily log) for each day required to be in their possession, tap on OTHER, then Driver Options, then Roadside Inspection. This will show you the log grid starting with the current day. Tap the Events/Grid button to toggle between the grid view and a line-by-line detail view. Use the arrows on either side of the date to navigate through the log history. The Details button displays general carrier, driver, and ELD information. Use the Data File Transfer button to send the logs via email or web service. Grid Graph of all duty statuses for each 24-hour period starting at midnight Total hours The grid is color coded as follows: Personal Conveyance (OFF) Yard Moves (ON) All other statuses AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 38 of 40 Events (Log Details) Duty status changes and locations Remarks and annotations Exceptions claimed by the driver Edits and requested changes o See Definitions for details Malfunction and data diagnostic events o See Malfunction & Data Diagnostic Event Indicators for more information 1 See US 49 CFR 395.15(b)(4) and CA SOR-2005-313 84 Details Log date, time, and time zone [Canada format only] The cycle being followed Name of motor carrier USDOT number of motor carrier Main office address Drivers home terminal name Home terminal address Driver name, ID, license number and state Co-driver(s) ELD Provider, Registration ID, and Identifier Vehicles (trucks or tractors), trailers, and shipments Distance driven1 Total duty hours for the 7- or 8- consecutive day period [US format] or 7- or 14- day cycle [Canada format] ending today2 Current odometer and engine hours Current location Malfunction and diagnostic indicators 1 Excluding any distance travelled while operating a CMV as a personal conveyance only when viewing a log for the current date 2Visible To transmit an ELD Data File for the current 24-hour period and the previous 7 consecutive days to the FMCSA, ensure the Ranger is currently connected to the wireless data provider and can send data. See Symbols & Warnings. Tap the Data File Transfer button. Tap to select either Web Service or Email, enter a comment, and tap Done to complete the request and send the file. To allow the eRODS system to transmit the file directly to you, the inspecting officer, enter only your code (such as US1234 or IA12345) in the comments field. Do not include the word code or any other text. Per ELD regulations, the email address is hard coded to the FMCSA and cannot be changed. To transmit logs in addition to the 8 days available on the device, contact the carrier to have them submit a transfer from the host website. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 39 of 40 Unidentified Driver Events To view all unassigned unidentified driver events recorded by the device, tap the drop-down arrow beside the drivers name (above the grid) and select Unidentified Driver. Use the arrows on either side of the date to navigate through the log history. Ensure the 25-pin connector clicks back into place once the roadside inspection is over. AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760 USER MANUAL| Page 40 of 40 Version History Name Date Version Notes Rachel Haan Aug 12,2019 1.0 - Created the document Mitchell Brown Sept 16, 2019 1.1 - Changed screenshots to be current, updated document to reflect all WO 3.24 changes. Mitchell Brown Nov 5, 2019 1.2 - Added Malfunctions and Data Diagnostics section Mitchell Brown Nov 15, 2019 - Added instructions for Law Enforcement Officials section 1.3 - Added coil cable photos, installation instructions, and law enforcement instructions for coil cable AssetWorks Proprietary Information | 15 November 2019 2175 29th Street NE, Suite 10, Calgary, Alberta T1Y7H8 | Tel: 403-77-3760 x 2 / Fax: 403-777-3760