User manual for "Fleet Complete ELD"

Below you will find the vendor provided user manual for the ELD product "Fleet Complete ELD".

For contact information and additional devices produced by the same vendor see their page BigRoad Inc.

FLEET COMPLETE ELD

User Manual

CONTACT SUPPORT

CONTENTS

(P): 1-800-220-0779
(E): [email protected]

Getting Started
Using BigRoad
Roadside Inspection
Malfunctions
ELD Driver Card

02
03
19
21
23

Fleet Complete ELD User Manual

GETTING STARTED

Install Fleet Complete ELD
Before reading this manual, you must install your device.
See the Install Guides for full instructions.
Click IFSF to download the Install Guides.

MGS700

DL-200

MGS700

MGS800

FT1

FT2

Fleet Complete ELD User Manual

GETTING STARTED

Download the BigRoad Mobile App
If youve already received an email to join a fleet on BigRoad, follow the
instructions in that email.
If youre a new user, begin by downloading the BigRoad Mobile App for
iOS (Apple) or Android (Google).

HOW TO DOWNLOAD BIGROAD
FOR IOS (APPLE)

HOW TO DOWNLOAD BIGROAD
FOR ANDROID

Tap on the App Store icon
from your device.

Tap on the App Store icon from
your device.

Enter BigRoad in search bar.

Enter BigRoad in the search bar
and tap on the listing.

Tap on Get and then Install.

Tap on Install.

Fleet Complete ELD User Manual

GETTING STARTED

Launch the BigRoad Mobile App by tapping the
BigRoad icon on your device home screen.

Tap the Sign In button.

Enter your email address and password for the
account that your carrier has set up for you.

Tap Sign In.

Fleet Complete ELD User Manual

GETTING STARTED

Ensure that the vehicle is running before you
attempt to connect.

Tap the menu icon.

Select Switch Truck.

Select the truck you want to connect to Fleet
Complete ELD. Note that Fleet Complete ELDequipped vehicles will show a DashLink icon
beside them.

Fleet Complete ELD should now be
connected to your vehicle. Look for the
DashLink icon in the top-right corner of
the BigRoad Mobile App to confirm status.

NOTE: If your ELD-equipped vehicle has not been added to the BigRoad Mobile App, ask your
carrier to add your truck. An Administrator must do this from the Fleet tab in the BigRoad Web
App. ELD-equipped vehicles cannot be added or modified using the BigRoad Mobile App.

Fleet Complete ELD User Manual

USING BIGROAD

Duty Status Selector
Easily change your current duty status and
provide a visual indication of how much
driving time, on-duty time, and break time
is remaining.

Fleet Complete ELD User Manual

USING BIGROAD

Tracking Your Duty Status
AUTOMATIC DUTY STATUS SELECTION
When connected to a Fleet Complete ELD-enabled vehicle, driving status will
be automatically recorded once the vehicle is in motion.
After being stopped for a period of time or turning off your vehicle, your duty
status will automatically be changed to On Duty (not driving).

AUTOMATIC DUTY STATUS SELECTION
By tapping the duty status circle from the
BigRoad Mobile App home screen, you
can easily change your duty status. Driving
is automatically recorded, so you cannot
manually set a driving status.
The duty status circle will also show you
how much drive and on duty time you have
remaining.

Fleet Complete ELD User Manual

USING BIGROAD

Using The Daily Log List
The Daily Log List allows you to quickly find the daily log you want to review.
TO GET TO THE DAILY LOG LIST:

Tap the
Daily
Logs
on from
the home
screen.
Tap
'Logs'
menu
tab from
the home
screen.

Tap on View Logs.

You will see a list of your logs for the past 14
days.

You can filter this list by Unidentified Driving,
Carrier Edits, Warnings, or All.

This will help you to quickly find the day you
are looking for.

Fleet Complete ELD User Manual

USING BIGROAD

Editing Your Logs
TO ENTER EDIT MODE:

Tap on the log day you want to edit to see
details for that day.

You can choose to edit the Log or the Header
tabs.

The Log tab contains all the event, DVIR, and
certification information.

The Header tab contains driver(s), carrier and
vehicle information.

Fleet Complete ELD User Manual

USING BIGROAD

Editing Your Logs
TO EDIT DUTY EVENTS:

While in the Log tab, select the event you
wish to edit. It will expand and display an Edit
button.

Tap Edit.

Add any changes or notes required to the duty
status event.

Tap Save.

NOTE: Automatically recorded drive time and
certain types of events cannot be edited, only
annotated.

Fleet Complete ELD User Manual

USING BIGROAD

Editing Your Logs
TO EDIT THE HEADER:
While on the Header tab you can edit an event, select the event you wish to edit, and tap
the Edit button.

While in the Header tab, navigate to the
section of the header that you want to edit.

Tap Edit.

Add any changes you wish to enter.

Tap Save.

Fleet Complete ELD User Manual

USING BIGROAD

Editing Your Logs
TO ADD A PAST DUTY STATUS:

Tap Add past duty status to add a new duty
status event to your log.

Select the Start Time.

Enter the Location.

Enter a Note.

Tap Save. The new duty status event will
be reflected in your logs and your hours-ofservice.

Fleet Complete ELD User Manual

USING BIGROAD

Log Warnings
HOW TO IDENTIFY ERRORS OR OMISSIONS
IN YOUR LOG:
The BigRoad Mobile App will
identify any errors or omissions
in your log and notify you using
an alert icon. This will look like
the small orange triangle with an
exclamation mark shown here.

FIXING ERRORS USING EDIT:
To fix errors in your log, use the same process
outlined in the Editing Your Logs section of
this manual. Specific errors will be highlighted
with the orange alert icon shown above.

Fleet Complete ELD User Manual

USING BIGROAD

Certifying Your Logs
WHEN YOU COMPLETE YOUR DAY, YOURE REQUIRED TO CERTIFY YOUR DRIVING LOGS.
TO DO THIS:
1

In the Daily Log, open the Log tab.

Tap Sign Log at the bottom.

IF THERE ARE ANY ERRORS IN YOUR LOG, YOU WILL BE PROMPTED TO EITHER FIX THE
PROBLEMS OR TO SIGN THE LOG NOW.
1

Follow the wizard to review any problems.

Once the problems have been addressed, tap Sign Log again.

IF YOU HAVENT ALREADY ADDED YOUR SIGNATURE TO THE BIGROAD MOBILE APP, YOU
WILL BE PROMPTED TO DO SO.
1

Using your touchscreen, draw the signature that you would like to use with your finger.

Tap Save.

Tap Sign Log.
NOTE: If you accept edits to a log that has already
been certified, you do not need to recertify the log.
Your Safety Manager can only make suggested
changes to your log up to the time that you certified it.

Fleet Complete ELD User Manual

USING BIGROAD

Unidentified Driving
If there are unassigned driving events for
you to review and potentially claim, the
home screen on the BigRoad Mobile App
will show a blue question mark indicator on
the Daily Logs button.

TO REVIEW UNASSIGNED DRIVING EVENTS:
From the home screen of the BigRoad Mobile App, tap
the Daily Logs button.

The app will indicate that there are 1 or more days
with unassigned driving events that have not yet been
reviewed. This will be called Unassigned driving.

Tap the Unassigned driving text at the bottom of
the screen. This will take you to the list of days with
unassigned driving events that have not been reviewed
yet.

When you open a log day with unassigned driving
events, you will see a box indicating there is at least
one unassigned driving event to review. Tap this box
to review the list of events in a drop down menu.

Fleet Complete ELD User Manual

USING BIGROAD

Unidentified Driving
5

Review each unassigned driving event that was
tracked and has not been assigned to yourself or to
another driver.

For each event that belongs to you, tap the Claim
button.

If an event does not belong to you, tap Reject.
You will not be prompted again for events you
have rejected. These events will be listed in a
report available on the BigRoad Web App for
review by Fleet Administrators.
For convenience, you may also claim or reject all
events that have occurred on a particular day.

Fleet Complete ELD User Manual

USING BIGROAD

Approving Carrier Log Edits
If your carrier has made suggested edits to
your daily logs, there will be a green flag
indicator on the Daily Logs button on the
BigRoad Mobile App home screen.

TO REVIEW THESE SUGGESTED EDITS:
From the home screen of the BigRoad Mobile App, tap
the Daily Logs button.

The app will indicate that there are 1 or more days with
carrier edits that have not yet been reviewed.

Tap the Carrier edits text at the bottom of the screen.
This will take you to the list of days with carrier edits
that you have not yet approved or rejected.

Select a day you want to review the carrier edits for.

Fleet Complete ELD User Manual

USING BIGROAD

Approving Carrier Log Edits
5

In the daily log, tap the green banner outlining the
changes to review them.

You will see all suggested edits in green text and a
note from the Safety Manager explaining why the
changes were made.
In the list of events, any newly created or edited
events will appear in white with a green flag
icon.
In the list of events, any deleted events will
be hidden by default but can be expanded for
review by the driver.

You will have the ability to accept or reject these
edits.
If you accept the edits, they will be added to
your log and you will be prompted to recertify
the log.
If you reject these edit, you will be required
to provide a reason and your log will remain
unchanged.

Fleet Complete ELD User Manual

ROADSIDE INSPECTION

Using Inspection Mode And Sending Your
Electronic Records of Duty Status (eRODS)
To The FMCSA
HOW YOU WILL BE INSPECTED:
Youll be inspected based on the configuration of the truck youre currently driving. If youre driving
a truck thats configured as AOBRD, youll be inspected as AOBRD. If youre driving a truck thats
configured as ELD, youll be inspected as ELD.
INSPECTION MODE OPTIONS FOR ELD USERS:
When asked to provide an officer with your logs during an inspection, you have 3 options:
Send to FMCSA
Inspect On-Screen
Send/Print Logs

SEND TO FMCSA
This option allows you to send your logs to the
FMCSA via web services or email. To send your logs
to the FMCSA:

1 Tap on Daily Logs.

Tap Inspect Logs.

Choose the number of days.

Tap Inspect Logs.

Tap Send to FMCSA.

Select Via Web Services or Via Email.

Fleet Complete ELD User Manual

ROADSIDE INSPECTION

Using Inspection Mode And Sending Your
Electronic Records of Duty Status (eRODS)
To The FMCSA
7

Select Send and enter a note (required).
NOTE: After hitting Send, you will see a message
indicating that you were successful or unsuccessful.
If you were unsuccessful in transferring the logs to the
FMCSA, you can choose another inspection mode.

INSPECT ON-SCREEN
This option allows the officer to view your logs
on-screen.

Follow steps 1 through 4 on previous page.

Select Inspect On-Screen.

BigRoad will advise you to hand over your device to
the inspector.
SEND/PRINT LOGS
This option allows you to send your logs as an email
attachment to any recipient or to a configured printer.

Follow steps 1 through 4 on previous page.

Select Send/Print Logs.

Select one of Send Email, Send to Printer, or Print to
Fax.
If you select Send Email, you must enter an
email address.
If you select Send to Printer, youll be prompted
to print to a printer that is configured with your
device.
If you select Print to Fax, you must enter a fax
number.

Fleet Complete ELD User Manual

BIGROAD

Diagnostics & Malfunctions
Fleet Complete ELD self-monitors for issues that prevent it from logging in a compliant manner and
creates diagnostic events in your logs when certain data is not present. The most common diagnostic
issues include:
Lost connection to the engines ECM
Lost GPS signal
Unable to contact FMCSA servers
When there is a diagnostic issue, the BigRoad Mobile App will notify you on-screen.
Usually, these diagnostic issues will resolve themselves quickly. However, if they persist, a malfunction will
be set and you will be notified on-screen.
For persistent diagnostic issues, some basic troubleshooting may resolve the problem.
Please contact AT&T Fleet Complete Support if you need further assistance. They can be reached at
1-800-220-0779 or [email protected].
DIAGNOSTIC

ISSUE

RESOLUTION

Lost ECM connectivity

Loose Fleet Complete ELD cable

Check that the cable is firmly attached to
vehicles diagnostic port and to the Fleet
Complete ELD unit.

Loose diagnostic port cable

Check that the diagnostic port housing remains
solidly in place and that no wires have become
detached from the back of the port.

Lost GPS connectivity /
Lost timing compliance

Fleet Complete ELD not receiving strong
enough GPS signal (Green LED blinks on DL100 and DL-200), red LED blinks 3-1 or 3-4
pattern on MGS700)

Reposition Fleet Complete ELD so that the top
of the unit is facing up and no metal panels are
obstructing the view of the sky.

Cannot connect to Fleet
Complete ELD

Bluetooth not enabled

Turn on Bluetooth on your mobile device.

Wrong truck selected

Select the correct truck via Switch Truck.

Vehicle not equipped for Fleet Complete ELD.

Contact your fleet manager to enable DashLink
logging (AOBRD or ELD) for your vehicle.

Wrong Device ID set for Fleet Complete ELD

Contact your fleet manager to ensure the Device
ID set on the truck matches the ID or serial
number on the Fleet Complete ELD unit.

Bluetooth not connecting

Restart the mobile device and re-select the truck
in the BigRoad Mobile App.

If a malfunction occurs that cant be resolved by yourself or BigRoad Support, please refer to the
ELD Driver Card. You must switch to paper logs when the Fleet Complete ELD is malfunctioning and
immediately notify your carrier. Your carrier must arrange for the unit to be fixed within 8 days, or
request an extension from FMCSA.
When your Fleet Complete ELD is malfunctioning, you can use the BigRoad Mobile App to show any
past logs that remain accessible, correct, and certified. Any days where the log is incomplete or cannot
be certified must be reconstructed on paper.

ELD DRIVER CARD

A Fleet Complete Company

BIGROAD MOBILE APP WITH
DASHLINK CONNECTION

DASHLINK
STATUS

DRIVER &
TRUCK
COUNT-DOWN
CLOCK & DUTY
STATUS

DASHLINK AOBRD CERTIFICATION
The BigRoad Mobile App used with DashLink
complies with ELD mandate requirements defined
by the FMCSA in 49 CFR part 395.15 for automatic
on-board recording devices in the U.S. and section
83 of SOR/2005-313 for electronic recording
devices in Canada, or when used as instructed in
the user guide.

QUICK LINKS
TO USEFUL
APPS

DVIRs (CREATE,
MAINTAIN, SEND,
INSPECT)

CURRENT
TRAFFIC
CONDITIONS

SETTINGS
& TRUCK
SELECTION &
DOCUMENT
CAPTURE

LOGS
INSTANT
MESSAGING

ADDRESSING ELD MALFUNCTIONS
HOW DO I KNOW I HAVE A MALFUNCTION?

WHAT DOES MY MOTOR CARRIER NEED TO DO DURING
AN ELD MALFUNCTION?

When a red banner appears at the top of the
app. It says Malfunctions and indicates the
number of active malfunctions.

If an ELD malfunctions, a motor carrier must:
1.

1. Correct, repair, replace or service the
malfunctioning ELD within 8 days of discovering the
condition.

Call BigRoad Support at 1-888-305-8777 ext. 1 to troubleshoot the
issue.

If the malfunction cannot be resolved by BigRoad
Support, a new DashLink will be provided.

Note the malfunction of the ELD and provide written notice of the
malfunction to your motor carrier within 24 hours.

Require the driver to maintain paper record of duty
status (RODS) until the ELD is back in service.

If more time is required to resolve the issue, the
carrier must notify their State FMCSA Division
Administrator as part of S395.34(2). For non-US
operators, this can be the nearest State.

WHAT DO I DO DURING AN ELD MALFUNCTION?
In the event of an ELD malfunction, a driver must:
1.
2.
3.

Reconstruct paper records of the duty status (RODS) for the current
24-hour period and the previous 7 consecutive days.

Continue to manually prepare RODS in accordance with 49 CFR 395.8
until the ELD is serviced and back in compliance.

DRIVER INSPECTION INSTRUCTIONS

Select Logs from the bottom menu bar, tap Inspect Logs and pick the number of days to inspect.

To submit logs to FMCSA, tap Send to FMCSA.
a. Pick from Via web services or Via email, depending on officers request.
b. Type in the output file comment that the inspector provides you with.
c. Click Send and the inspector will receive the file.
d. If the file cannot be sent due to a connectivity issue, an on- screen inspection must be done.

To show logs on-screen, tap Inspect On-Screen.
a. You should see a DashLink logo and instructions to start an ELD inspection.
b. Give the inspector your device and this instruction card.

DASHLINK ELD INSPECTORS GUIDE
The DashLink logo verifies that the hardware is engine-connected and functioning correctly. If
you do not see the logo, the driver is not using an ELD.

If you see this icon on the inspection screen, then the DashLink device is
malfunctioning. When malfunctioning, the driver will show you paper logs
for the drive time that transpired during the malfunction. Logs prior to
the malfunction can be viewed on the phone or tablet.

Tap SHOW INSPECTION LOGS to see daily log details.

Tap any day to see detailed logs for that day.

Tap to review any unclaimed unidentified driving.

Tap the HEADER button to view a list of vehicles, trailers, active Data Diagnostic and
Malfunction Status, and other information for this log day.
The graph grid shows the drivers drive, on-duty, off-duty, and sleeper berth time for the day.

Each duty status event is listed with required information, such as duration, location, and vehicle
odometer/hours.

Tap the DashLink auto-recorded events sections to see details of non-duty status events
recorded by the ELD.

Need help? Contact BigRoad Support at 1-888-305-8777 Ext. 1 or [email protected]