User manual for "AT&T Fleet Complete ELD"

Below you will find the vendor provided user manual for the ELD product "AT&T Fleet Complete ELD".

For contact information and additional devices produced by the same vendor see their page BigRoad Inc.

AT&T Fleet Complete ELD

User Manual

CONTACT SUPPORT

CONTENTS

(P): 1-800-220-0779
(E): [email protected]

Getting Started
Using BigRoad
Roadside Inspection
Malfunctions
ELD Driver Card

02
03
19
21
23

AT&T Fleet Complete ELD User Manual

GETTING STARTED

Install AT&T Fleet Complete ELD
Before reading this manual, you must install your device.
See the Install Guides for full instructions.
Click here to download the Install Guides.

MGS700

DL-200

AT&T Fleet Complete ELD User Manual

GETTING STARTED

Download the BigRoad Mobile App
If youve already received an email to join a fleet on BigRoad, follow the
instructions in that email.
If youre a new user, begin by downloading the BigRoad Mobile App for iOS
(Apple) or Android (Google).

HOW TO DOWNLOAD BIGROAD FOR
IOS (APPLE)

HOW TO DOWNLOAD BIGROAD FOR
ANDROID

Tap on the App Store icon from
your device.

Tap on the App Store icon from your
device.

Enter BigRoad in search bar.

Enter BigRoad in the search bar and
tap on the listing.

Tap on Get and then Install.

Tap on Install.

AT&T Fleet Complete ELD User Manual

GETTING STARTED

Launch the BigRoad Mobile App by tapping the BigRoad
icon on your device home screen.

Tap the Sign In button.

Enter your email address and password for the account
that your carrier has set up for you.

Tap Sign In.

AT&T Fleet Complete ELD User Manual

GETTING STARTED

Ensure that the vehicle is running before you attempt
to connect.

Tap the menu icon.

Select Switch Truck.

Select the truck you want to connect to AT&T Fleet
Complete ELD. Note that AT&T Fleet Complete ELDequipped vehicles will show a DashLink icon beside
them.

AT&T Fleet Complete ELD should now be
connected to your vehicle. Look for the AT&T
DashLink icon in the top-right corner of the
BigRoad Mobile App to confirm status.

NOTE: If your ELD-equipped vehicle has not been added to the BigRoad Mobile App, ask your carrier to add
your truck. An Administrator must do this from the Fleet tab in the BigRoad Web App. ELD-equipped vehicles
cannot be added or modified using the BigRoad Mobile App.

AT&T Fleet Complete ELD User Manual

USING BIGROAD

Duty Status Selector
Easily change your current duty status and
provide a visual indication of how much driving
time, on-duty time, and break time is remaining.

AT&T Fleet Complete ELD User Manual

USING BIGROAD

Tracking Your Duty Status
AUTOMATIC DUTY STATUS SELECTION
When connected to a AT&T Fleet Complete ELD-enabled vehicle, driving status will be
automatically recorded once the vehicle is in motion.
After being stopped for a period of time or turning off your vehicle, your duty status
will automatically be changed to On Duty (not driving).

AUTOMATIC DUTY STATUS SELECTION
By tapping the duty status circle from the BigRoad
Mobile App home screen, you can easily change
your duty status. Driving is automatically recorded,
so you cannot manually set a driving status.
The duty status circle will also show you how much
drive and on duty time you have remaining.

AT&T Fleet Complete ELD User Manual

USING BIGROAD

Using The Daily Log List
The Daily Log List allows you to quickly find the daily log you want to review.
TO GET TO THE DAILY LOG LIST:

Tap Daily Logs on from the home screen.

Tap on View Logs.

You will see a list of your logs for the past 14 days.

You can filter this list by Unidentified Driving,
Carrier Edits, Warnings, or All.

This will help you to quickly find the day you are
looking for.

AT&T Fleet Complete ELD User Manual

USING BIGROAD

Editing Your Logs
TO ENTER EDIT MODE:

Tap on the log day you want to edit to see details
for that day.

You can choose to edit the Log or the Header tabs.

The Log tab contains all the event, DVIR, and
certification information.

The Header tab contains driver(s), carrier and
vehicle information.

AT&T Fleet Complete ELD User Manual

USING BIGROAD

Editing Your Logs
TO EDIT DUTY EVENTS:

While in the Log tab, select the event you wish to
edit. It will expand and display an Edit button.

Tap Edit.

Add any changes or notes required to the duty
status event.

Tap Save.

NOTE: Automatically recorded drive time and
certain types of events cannot be edited, only
annotated.

AT&T Fleet Complete ELD User Manual

USING BIGROAD

Editing Your Logs
TO EDIT THE HEADER:
While on the Header tab you can edit an event, select the event you wish to edit, and tap the Edit button.

While in the Header tab, navigate to the section of
the header that you want to edit.

Tap Edit.

Add any changes you wish to enter.

Tap Save.

AT&T Fleet Complete ELD User Manual

USING BIGROAD

Editing Your Logs
TO ADD A PAST DUTY STATUS:

Tap Add past duty status to add a new duty
status event to your log.

Select the Start Time.

Enter the Location.

Enter a Note.

Tap Save. The new duty status event will be
reflected in your logs and your hours-of-service.

AT&T Fleet Complete ELD User Manual

USING BIGROAD

Log Warnings
HOW TO IDENTIFY ERRORS OR OMISSIONS IN
YOUR LOG:
The BigRoad Mobile App will identify
any errors or omissions in your log
and notify you using an alert icon.
This will look like the small orange
triangle with an exclamation mark
shown here.

FIXING ERRORS USING EDIT:
To fix errors in your log, use the same process
outlined in the Editing Your Logs section of this
manual. Specific errors will be highlighted with the
orange alert icon shown above.

AT&T Fleet Complete ELD User Manual

USING BIGROAD

Certifying Your Logs
WHEN YOU COMPLETE YOUR DAY, YOURE REQUIRED TO CERTIFY YOUR DRIVING LOGS. TO DO THIS:
1

In the Daily Log, open the Log tab.

Tap Sign Log at the bottom.

IF THERE ARE ANY ERRORS IN YOUR LOG, YOU WILL BE PROMPTED TO EITHER FIX THE PROBLEMS OR
TO SIGN THE LOG NOW.
1

Follow the wizard to review any problems.

Once the problems have been addressed, tap Sign Log again.

IF YOU HAVENT ALREADY ADDED YOUR SIGNATURE TO THE BIGROAD MOBILE APP, YOU WILL BE
PROMPTED TO DO SO.
1

Using your touchscreen, draw the signature that you would like to use with your finger.

Tap Save.

Tap Sign Log.

NOTE: If you accept edits to a log that has already been
certified, you do not need to recertify the log.Your Safety
Manager can only make suggested changes to your log up to
the time that you certified it.

AT&T Fleet Complete ELD User Manual

USING BIGROAD

Unidentified Driving
If there are unassigned driving events for you
to review and potentially claim, the home
screen on the BigRoad Mobile App will show a
blue question mark indicator on the Daily Logs
button.

TO REVIEW UNASSIGNED DRIVING EVENTS:
From the home screen of the BigRoad Mobile App, tap the
Daily Logs button.

The app will indicate that there are 1 or more days with
unassigned driving events that have not yet been reviewed.
This will be called Unassigned driving.

Tap the Unassigned driving text at the bottom of the
screen. This will take you to the list of days with unassigned
driving events that have not been reviewed yet.

When you open a log day with unassigned driving events,
you will see a box indicating there is at least one unassigned
driving event to review. Tap this box to review the list of
events in a drop down menu.

AT&T Fleet Complete ELD User Manual

USING BIGROAD

Unidentified Driving
5

Review each unassigned driving event that was tracked and
has not been assigned to yourself or to another driver.

For each event that belongs to you, tap the Claim button.

If an event does not belong to you, tap Reject.
You will not be prompted again for events you have
rejected. These events will be listed in a report
available on the BigRoad Web App for review by Fleet
Administrators.
For convenience, you may also claim or reject all events
that have occurred on a particular day.

AT&T Fleet Complete ELD User Manual

USING BIGROAD

Approving Carrier Log Edits
If your carrier has made suggested edits to your
daily logs, there will be a green flag indicator
on the Daily Logs button on the BigRoad Mobile
App home screen.

TO REVIEW THESE SUGGESTED EDITS:
From the home screen of the BigRoad Mobile App, tap the
Daily Logs button.

The app will indicate that there are 1 or more days with
carrier edits that have not yet been reviewed.

Tap the Carrier edits text at the bottom of the screen. This
will take you to the list of days with carrier edits that you
have not yet approved or rejected.

Select a day you want to review the carrier edits for.

AT&T Fleet Complete ELD User Manual

USING BIGROAD

Approving Carrier Log Edits
5

In the daily log, tap the green banner outlining the
changes to review them.

You will see all suggested edits in green text and a note
from the Safety Manager explaining why the changes
were made.
In the list of events, any newly created or edited
events will appear in white with a green flag icon.
In the list of events, any deleted events will be
hidden by default but can be expanded for review
by the driver.

You will have the ability to accept or reject these edits.
If you accept the edits, they will be added to your
log and you will be prompted to recertify the log.
If you reject these edit, you will be required
to provide a reason and your log will remain
unchanged.

AT&T Fleet Complete ELD User Manual

ROADSIDE INSPECTION

Using Inspection Mode And Sending Your Electronic
Records of Duty Status (eRODS) To The FMCSA
HOW YOU WILL BE INSPECTED:
Youll be inspected based on the configuration of the truck youre currently driving. If youre driving a truck thats
configured as AOBRD, youll be inspected as AOBRD. If youre driving a truck thats configured as ELD, youll be
inspected as ELD.
INSPECTION MODE OPTIONS FOR ELD USERS:
When asked to provide an officer with your logs during an inspection, you have 3 options:
Send to FMCSA
Inspect On-Screen
Send/Print Logs

SEND TO FMCSA
This option allows you to send your logs to the FMCSA
via web services or email. To send your logs to the
FMCSA:

1 Tap on Daily Logs.

Tap Inspect Logs.

Choose the number of days.

Tap Inspect Logs.

Tap Send to FMCSA.

Select Via Web Services or Via Email.

AT&T Fleet Complete ELD User Manual

ROADSIDE INSPECTION

Using Inspection Mode And Sending Your Electronic
Records of Duty Status (eRODS) To The FMCSA
7

Select Send and enter a note (required).
NOTE: After hitting Send, you will see a message indicating
that you were successful or unsuccessful. If you were
unsuccessful in transferring the logs to the FMCSA, you can
choose another inspection mode.

INSPECT ON-SCREEN
This option allows the officer to view your logs on-screen.

Follow steps 1 through 4 on previous page.

Select Inspect On-Screen.

BigRoad will advise you to hand over your device to the
inspector.

SEND/PRINT LOGS
This option allows you to send your logs as an email
attachment to any recipient or to a configured printer.

Follow steps 1 through 4 on previous page.

Select Send/Print Logs.

Select one of Send Email, Send to Printer, or Print to Fax.
If you select Send Email, you must enter an email
address.
If you select Send to Printer, youll be prompted to
print to a printer that is configured with your device.
If you select Print to Fax, you must enter a fax
number.

AT&T Fleet Complete ELD User Manual

BIGROAD

Diagnostics & Malfunctions
AT&T Fleet Complete ELD self-monitors for issues that prevent it from logging in a compliant manner and creates
diagnostic events in your logs when certain data is not present. The most common diagnostic issues include:
Lost connection to the engines ECM
Lost GPS signal
Unable to contact FMCSA servers
When there is a diagnostic issue, the BigRoad Mobile App will notify you on-screen.
Usually, these diagnostic issues will resolve themselves quickly. However, if they persist, a malfunction will be set and
you will be notified on-screen.
For persistent diagnostic issues, some basic troubleshooting may resolve the problem.
Please contact AT&T Fleet Complete Support if you need further assistance. They can be reached at 1-800-220-0779
or [email protected].
DIAGNOSTIC

ISSUE

RESOLUTION

Lost ECM connectivity

Loose AT&T Fleet Complete ELD cable

Check that the cable is firmly attached to vehicles
diagnostic port and to the AT&T Fleet Complete ELD
unit.

Loose diagnostic port cable

Check that the diagnostic port housing remains solidly
in place and that no wires have become detached
from the back of the port.
Lost GPS connectivity /
Lost timing compliance

AT&T Fleet Complete ELD not receiving strong
enough GPS signal (Green LED blinks on DL-100
and DL-200), red LED blinks 3-1 or 3-4 pattern on
MGS700)

Reposition AT&T Fleet Complete ELD so that the
top of the unit is facing up and no metal panels are
obstructing the view of the sky.

Cannot connect to AT&T Fleet
Complete ELD

Bluetooth not enabled

Turn on Bluetooth on your mobile device.

Wrong truck selected

Select the correct truck via Switch Truck.

Vehicle not equipped for AT&T Fleet Complete ELD.

Contact your fleet manager to enable DashLink
logging (AOBRD or ELD) for your vehicle.

Wrong Device ID set for AT&T Fleet Complete ELD

Contact your fleet manager to ensure the Device ID
set on the truck matches the ID or serial number on
the AT&T Fleet Complete ELD unit.

Bluetooth not connecting

Restart the mobile device and re-select the truck in
the BigRoad Mobile App.

If a malfunction occurs that cant be resolved by yourself or BigRoad Support, please refer to the ELD Driver Card.
You must switch to paper logs when the AT&T Fleet Complete ELD is malfunctioning and immediately notify your
carrier. Your carrier must arrange for the unit to be fixed within 8 days, or request an extension from FMCSA.
When your AT&T Fleet Complete ELD is malfunctioning, you can use the BigRoad Mobile App to show any past logs
that remain accessible, correct, and certified. Any days where the log is incomplete or cannot be certified must be
reconstructed on paper.

DASHLINK STATUS

BIGROAD MOBILE APP WITH
DASHLINK CONNECTION

GPS

SETTINGS &
TRUCK SELECTION

DRIVER & TRUCK
COUNT-DOWN
CLOCK

DAILY LOGS & DVIRs
(CREATE, MAINTAIN,
SEND, INSPECT)

DUTY STATUS

DASHLINK ELD CERTIFICATION
The BigRoad Mobile App used with DashLink
complies with ELD mandate requirements defined
by the FMCSA in 49 CFR part 395 Subpart B when
used as instructed in the user guide.

QUICK LINKS TO
USEFUL APPS

INSTANT
MESSAGING
& DOCUMENT
CAPTURE

CURRENT
TRAFFIC
CONDITIONS

ADDRESSING ELD MALFUNCTIONS
HOW DO I KNOW I HAVE A MALFUNCTION?
When a red X is shown on the DashLink
icon in the app.
WHAT TO DO DURING A MALFUNCTION?
1. Reconstruct your record of duty status on paper
logs for the day.
2. Call BigRoad Support at 1-888-305-8777 ext. 1 to
troubleshoot the issue.

WHAT DOES MY CARRIER NEED TO DO DURING
A MALFUNCTION?
1. A malfunction must be corrected within 8 days.
2. If the malfunction cannot be resolved by BigRoad
Support, a new DashLink will be provided.
3. If more time is required to resolve the issue, the carrier
must notify their State FMCSA Division Administrator as
part of S395.34(2). For non-US operators, this can be the
nearest State.

3. If the malfunction cannot be resolved, contact your
carrier within 24 hours to provide written notice of
the malfunction.

DRIVER INSPECTION INSTRUCTIONS
1. Select Daily Logs, tap Inspect Logs and pick the number of days to inspect.
2. To submit logs to FMCSA, tap Send to FMCSA.
a. Pick from Via web services or Via email, depending on officers request.
c. Click Send and the inspector will receive the file.
d. If the file cannot be sent due to a connectivity issue, an on-screen
inspection must be done.
5. To show logs on-screen, tap Inspect On-Screen.
a. You should see a DashLink logo and instructions to start an
ELD inspection.
b. Give the inspector your device and this instruction card.

DRIVER INSPECTION
INSTRUCTIONS

b. Type in the output file comment that the inspector provides you with.

The DashLink logo verifies that the hardware is engine-connected
and functioning correctly. If you do not see the logo, the driver is not
using an ELD.
If you see this icon on the inspection screen, then the DashLink
device is malfunctioning. When malfunctioning, the driver will
show you paper logs for the drive time that transpired during
the malfunction. Logs prior to the malfunction can be viewed
on the phone or tablet.

Tap Show Header to see a summary of the drivers hours-of-service
information.
Tap Show Inspection Logs to see daily log details.

Tap to review any unclaimed unidentified driving.
The Malfunction Status screen will show any ELD malfunctions
and how long they have been occurring.

The Diagnostic Status screen will show if any ELD diagnostic issues
are occuring. Note: Diagnostic events do not indicate a malfunctioning ELD.
Many diagnostics are transient and expected.

Tap the Header button to view a list of vehicles, trailers, and other
information for this log day.
The graph grid shows the drivers drive, on-duty, off-duty, and
sleeper berth time for the day.

Each duty status event is listed with duration, location, and vehicle
odometers/hours, when available.
Tap the DashLink auto-recorded events sections to see details
of non-duty status events recorded by the ELD.

Need Help? P: 1-888-305-8777 Ext. 1 | E: [email protected]

DASHLINK ELD INSPECTORS GUIDE

Tap any day to see detailed logs for that day.