User manual for "PingHQ Logs"

PingHQ Logs

USING THE PINGHQ LOGS APP
This document goes over how to use the main features and functions of the PingHQ Logs app:
logging in, creating your Record of Duty Status (RODS), handling roadside inspections, handling
malfunctions, and sending output files.
Page #
Hardware Setup ........................................................................................................................................... 2
Log In ............................................................................................................................................................... 3
Dashboard ..................................................................................................................................................... 5
Recording Hours of Service ..................................................................................................................... 6
Malfunctions ................................................................................................................................................. 7
Roadside Inspection ................................................................................................................................... 9
Sending Output File ................................................................................................................................. 10
Inspection Instruction Sheet for Officials........................................................................................ 11

FMCSA Guidelines require drivers to have the following onboard their commercial motor vehicle:

 This user manual, either in paper or digital form.
 The included instruction sheet describing how to transfer drivers hours-of-service records to
an authorized safety official.

 The included instruction sheet describing ELD malfunction reporting requirements and
recordkeeping procedures during ELD malfunctions.

 A supply of blank drivers records of duty status graph-grids with enough sheets to record duty
status for a minimum of 8 days.

Users Manual

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PingHQ Logs works with a tablet, a modem (LMU), and accessories.

Tablet

Depending on your model of truck, you will get a Modem A or Modem B.
Connect the modem to the trucks diagnostic port with either a green/black 9-pin cord
or a 16-pin cord. Then connect the antenna to the modem. Once the modem is
receiving power from the truck it will turn on. The COMM and GPS lights will
start blinking.

Modem A

Modem B

On Modem A, an active GPS location and
server connection is ON when the GPS light
is a solid green and the COMM light is a
solid orange.

On Modem B, an active GPS location and
server connection is ON when the GPS light
is a solid green and the COMM light is a
solid orange.
ORANGE

GREEN

ORANGE

GREEN

Modem A comes with an extra cradle and
cord that connects Modem A (Aux 2)
to the tablet.

Users Manual

Modem B is the cradle for the tablet.

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Log In
Turn on the tablet by holding down on the Power button at the top right corner.
To open the PingHQ Logs app:
 tap on the Home icon,  tap on the Apps Page icon, and  tap on the PingHQ Logs app.

The PingHQ Logs app will open on the Active Driver Log In page.

 Type in your email address in the Email field.
 Tap on the Password field and type in your password.
 Tap the GO button.

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Next, you can enter your Truck, Trailer, Carrier, Shipping Document, and other information.
 Type new information into fields or click on Make New Entry to select a previous entry.
 To move to the next page, tap Next.

Type in the trucks VIN number and Truck number then click Next. Enter in the information for all
the entries. Then click Save on the last page.

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The Dashboard page is where you get your current information.
The icons on the left take you to different pages: Dashboard page, Daily Logs page, and Driver Info
page. The X icon logs you out of the app.

Dashboard

Daily Logs

Driver Info

Log Out

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Recording Hours of Service on the Dashboard.
Auto Events. When your vehicle reaches a speed of 5 miles per hour or
higher the duty status will automatically switch to DRIVING. During
DRIVING, PingHQ Logs will not respond to taps. Once your vehicle
returns to 0 miles per hour, you can again use PingHQ Logs to record a
new duty status.

If the vehicle has been at 0 mph for 5 minutes and no new duty status has
been recorded, PingHQ Logs will ask if you need to change your duty
status. If no response is given after 1 minute, PingHQ Logs will
automatically record an ON DUTY status.

Manual Events. Tap on the current duty status to choose a new duty
status.

Select a new duty status, add a note, and add a location. Tap Save to start the new duty status. The
Location field will autofill if available from modem or if no location is available then you must
manually enter in the city and state (e.g. Portland, OR).

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Malfunctions
When the PingHQ Logs app doesnt receive a piece of information it needs, it will
turn on a diagnostic warning. This happens when the trucks ECM, the modem and
tablet, and/or the server are disconnected.
When that information continues to be unrecorded, a malfunction warning will
appear. Page 8 goes over how to identify what may be going wrong and what to do
to troubleshoot the issue.

FMCSA requirements when there is a malfunction (CFR49 SS395.34):
 Note the malfunction and provide written notice (paper or electronic) to your motor carrier
within 24 hours.
 Keep paper logs (according to SS395.8).
A) If logs are retrievable from the ELD, start paper logs from today until the malfunction is
fixed (up to eight days).
B) If the past week of logs is not retrievable from the ELD, recreate the past seven days on
paper logs, too.
 During an inspection, provide the official RODS logs in the forms available.
 The motor carrier must take actions

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