User manual for "Safe ELD white app"

white
APP
User manual

1

Table of contents
2

Downloading the Safe ELD White App

3

Connecting the ELD device to the truck

3

Preparing for ELD Connection

4

Connecting Device (Phone or Tablet) to the ELD

5

Connection status

5

Changing duty status

5

Smart timer

6

Active Driver & Co-Driver

7

Switch Co-Driver

8

Truck & Trailer overview

8

Updating the trailer number

10 Updating the Shipping doc
12 Types of Duty Statuses
14 Sending ELD Logs for Inspection
15 Reviewing logs
16 Editing HOS Logs
17 Reviewing Settings
18 Certified days
18 Notifications
19 Sync data
19 Update firmware
20 Information
20 DVIR
21 Request list
22 Set odometer offset
23 Troubleshooting
This manual is for drivers using Safe ELD White App, 
a system made to make your job easier.

Important: Per FMCSA rules, if you are using the Safe
ELD White App, this user manual must be available in
the truck at all times.

BEMOREX, INC

1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected]

(302) 406-0240

2

Download
Downloading the
Safe ELD White App

Download the Safe ELD White App 

Go to the App Store (iPhone) or Google Play (Android) and search for Safe
ELD White App. Tap the appropriate button (Install or Get), then open the app.
1

Google Play Store
(for Android phones/
tablets).
Safe ELD 

White App

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Total

Total

10:25 AM

Location

Start

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Duration, hrs

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10:44 PM

Location

Start

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Notes

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Timer

Log

Status

Status

Timer

Settings

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Safe ELD White App

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BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

3

Installation
Connecting the ELD
device to the truck

Connect the Vehicle Gateway (such as PT30 or a similar device) to your
truck. This device plugs into the trucks engine via the diagnostic port and
sends driving data to the Safe ELD White app via Bluetooth.
If youre not sure the device is installed correctly, contact your Safety
Manager. You can also find detailed installation steps in the Vehicle Gateway
Manual that came with your ELD device.

Preparing for ELD
Connection

Before starting completely turn off your vehicle and engage the parking
brake for safety.
1

Make sure the ELD device is properly connected to the trucks diagnostic
port (the engine and the app must remain off during this step)

2

Check the LED lights on ELD  they should turn red. If not, turn the
ignition to ON.

3

Wait  when the left LED turns green, than you can open the Safe ELD
White App.

BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

4

Connect ELD
Connecting Device

1

Open Settings on

Android

iOS

your phone.

(Phone or Tablet) to the

9:41

ELD

Settings

Settings

Connecting ELD device

2

Tap on Bluetooth

Android

iOS

within Connections.
9:41

Settings

Settings

Connecting ELD device

3

Make sure the

Android

iOS

Bluetooth toggle is
turned ON.

9:41

Settings

Settings

Connecting ELD device

4

Open the Safe ELD
White App and enter
your email and
password, then tap
Sign In. 



If you dont have
login credentials,
please contact your
Safety Manager to
get them.


5

If all previous steps
were completed
correctly and you
entered the right
email and password,
your phone will
automatically
connect to the
Vehicle Gateway via
Bluetooth.

BEMOREX, INC

1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected]

(302) 406-0240

5

Timer (Main page)
Below is an overview of the main screen and its key features.

Connection status

Changing duty status

1

A green ELD icon will appear in the
top-left corner of the main Logs page
when your device is successfully
connected to the Vehicle Gateway.

2

A green Online icon will appear in the
top-right corner of the main Logs
page when your device has a working
internet connection.

1

To change your duty status:

Tap your current status and
select one of the available
options.

Or go to the apps main menu
and tap the status from the
bottom tab bar.
(For more details about each
status, see pages 1011.)

2

Split Sleeper Toggle

This option appears if enabled by
your ELD provider.

Important: 
Use only if you're sure how it works
or were instructed by your Safety
Manager.

Smart timer

1

The main timer displays the
remaining time based on your
current duty status.

2

The Recap provides a summary of
your driving and on-duty hours from
the past 7 days.

3

The timer with three dials provides
an overview of your remaining hours
under FMCSA rules:

Driving  Time left to drive in
your current shift.

Shift  Total hours remaining in
your 14-hour on-duty window.

Cycle  Time left in your 60/70hour cycle over 7 or 8 days.

BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

6

Timer (Main page)
Active Driver & 
Co-Driver

If two drivers operate the same truck,
there are times when control needs to
be transferred. To support this, the
system provides two driver roles:
1

Active Driver  the driver who is
currently On Duty and in control of
the ELD.

2

Inactive driver  the second
driver who is currently not active.
The inactive driver can also log in
to the app, but their functionality is
limited.


1

2

Notes: If no second driver is added
to the system, the second drivers
name will not be displayed.


If you are not the active driver, the
app will display a message upon
login:
Youre not the active driver, so you
can only view data.
You will be given the option to
either log out or remain Inactive in
the app.





Important: 

Only the active driver can control driving-related actions such as
updating status, trailer number, and shipping documents.

To make the Co-Driver active, the current Active Driver must first
disconnect the ELD from their app session by tapping the blue icon to the
right of the inactive drivers name and switching to Off Duty status.


This ensures proper control transfer and guarantees that the new driver
takes over operations in full compliance with FMCSA requirements.

BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

7

Timer (Main page)
Switch Co-Driver

To switch the co-driver, the current active driver must first change to an
inactive status (Off Duty or Sleeper Berth) and use the Quick Switch Active
Driver function.
If you want to switch the co-driver, the
active driver must complete the
following steps:
1

On the main screen with the Timer,
tap the Inactive driver field to
open the Co-Driver switch window.

First-time use

When this feature is used for the first
time on a device, the app will prompt
the second driver to log in.
2

3

Driver operation mode (by default
one device )

In the top right corner is located
the Driver Operation Mode button.

You can select one of the
connection options:

Two drivers on one device 

Two drivers on two different
devices
Completing the active driver
switch

To finish changing the active driver,
the current driver must select one
of the Off Duty statuses.

After selecting a status, a
countdown timer will start. When
the timer ends, the active driver
will be switched.

2

3

ELD connected

Online

ON DUTY

Pre-trip inspection

8:49:21
Passed

Important: 

If the current driver is already in one
of the required inactive statuses, the
timer will start immediately and the
switch will occur automatically
without selecting a status.

If the second driver on another
device does not appear active right
away, swipe down on the screen or
switch tabs and return to refresh the
status. After refresh, they will show
as Active and can continue working
in On Duty status.
BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

7:25
hrs

4:56

Shift

hrs

28:53
hrs

Drive

Cycle
John Harrison

Co-driver

324

Truck number
Trailer number

ABC1234

Shipping docs

11022452

Timer

Status

Log

Notifications

Settings

[email protected] (302) 406-0240

ELD connected

Online

ON DUTY

Pre-trip inspection

Passed

8:49 :21

Timer (Main page)
Truck & Trailer 

In Safe ELD White app, you can view

overview

and manage key trip information,

7:25
hrs

4:56

including your truck and trailer.

Shift

hrs
28:53
hrs

1

The truck number is set by default

Drive

based on whats assigned in the

Cycle

John Harrison

Co-driver

system.

Truck number

324

ABC1234

Trailer number

2

The trailer number can be updated

11022452

Shipping docs

or changed directly in the app, but

Timer

Status

Notifications

Log

Settings

only by the active driver.

Updating the trailer
number

The Trailer

Number shows the trailer currently attached to the truck.


Follow these steps to add or update a trailer:
1

On the main screen with the Timer, tap Trailer to open the trailer window.

2

To view past trailers, use the arrows at the top to open your 7-day
History.

3

To add a new trailer, tap Add trailer at the bottom, enter the number, and
save. It will appear in the Hooked list.

1

2

ELD connected

2

Online

ON DUTY

2

Pre-trip inspection

Passed

8:49 :21
7:25
hrs

4:56

Shift

hrs
28:53
hrs

Drive

Cycle

John Harrison

Co-driver

324

Truck number

ABC1234

Trailer number

3

Timer

BEMOREX, INC 1201

North Market Street, Suite 111-E58 Wilmington, DE 19801

11022452

Shipping docs

Status

Log

Notifications

[email protected]

Settings

(302) 406-0240

Timer (Main page)
Updating the trailer

4

To mark a trailer as Unhooked, tap the Unhooked button next to it. It will
move to the Unhooked list, meaning that trailer is not use anymore.

number

ELD connected

Online

ON DUTY

Pre-trip inspection
4
Passed

4

8:49 :21
7:25
hrs

4:56

Shift

hrs
28:53
hrs

Drive

Cycle

Co-driver

John Harrison

Truck number

324

ABC1234

Trailer number

11022452

Shipping docs

Status

Timer

Log

Notifications

Settings

Important: 

You can keep a maximum of three trailers in the Hooked list at the same
time.

You cant edit or delete trailers at the moment you first add them to the
Hooked list.

If you need to add a new trailer and the list is full (3 max), you must first
unhook any unused trailers before adding another.

BE

MOREX, INC

1201 North

Market Street, Suite 111-E58 Wilmington, DE 19801

@safeeld.com

info

6-0240

(302) 40

10

Timer (Main page)
Updating the Shipping
doc

ELD connected

Online

The Shipping Docs field is where the driver can manually add important
inspectionand others.
document numbers related to the load  such asPre-trip
load numbers
Only the active driver can edit this field.
Passed
ON DUTY

8:49:21

To add or update your shipping documents:
1

2

3

On the main screen with the Timer,
tap the Shipping docs field to
open the shipping docs window.

7:25
hrs

4:56

Shift

hrs

28:53
hrs

To view past documents (History)
tap the arrow at the top of the
screen to see your 7-day history of
shipping docs.

Drive

Cycle
John Harrison

Co-driver
Truck number

To add a new shipping doc tap
Add shipping doc at the bottom of
the screen, enter the number, and
save it.

Once confirmed, the new shipping
number will appear in your current
list (in In-Transit field).

324

Trailer number

ABC1234

Shipping docs

11022452

Timer

Status

Log

Notifications

Settings

3

ELD connected

2

Online

ON DUTY

Pre-trip inspection

8:49:21
Passed

7:25
hrs

4:56

Shift

hrs

28:53
hrs

Drive

Cycle

Co-driver

John Harrison

Truck number

3

Trailer number

ABC1234

Shipping docs

11022452

Timer

BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

324

Status

Log

Notifications

Settings

[email protected] (302) 406-0240

11

Timer (Main page)
Overview and updating
Shipping docs

4

To mark a shipping doc as Delivered tap the Delivered button next to it .
It will move to the Delivered list, meaning the load is completed.

ELD connected

Online

ON DUTY

4
4

Pre-trip inspection

8:49:21
Passed

7:25
hrs

4:56

Shift

hrs

28:53
hrs

Drive

Cycle
John Harrison

Co-driver

324

Truck number
Trailer number

ABC1234

Shipping docs

11022452

Timer

Status

Log

Notifications

Settings

Important: 

You can only have a limited number of shipping document numbers at a
time in In-Transit.

You can edit or delete shipping docs at the moment you first add them to
the In-Transit list.

You cannot edit shipping docs in the past days or those already marked as
Delivered.

BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

12

Statuses
Types of Duty Statuses

Below are the primary duty statuses required by FMCSA. They help track
your work, rest, and driving time to ensure compliance with federal
regulations.
Driving
Time spent operating the vehicle.
Important: 
- Your status automatically changes to
Driving when the truck reaches 5
mph.
- If the truck is stopped for more than
5 minutes, the app will prompt you to
change your status.
- If no selection is made within 1
minute, the app will automatically
switch your status to On Duty.
Pre-trip inspection
Time spent inspecting the truck before
driving. This time counts as On Duty.
Pickup
Time spent picking up a load is
recorded as On Duty. By tapping this
option, Shipping Docs will open where
you can add a load number.
Delivery
Time spent delivering a load. This time counts as On Duty.
Fueling
Time spent refueling the truck. This time counts as On Duty. By tapping this
option, Shipping Docs will open where you can remove the load number.
DOT inspection
Time spent during a DOT inspection. This time counts as On Duty. By tapping this
option, the log sending function will open so you can sharing for the inspector.
Other
Time spent on other work-related tasks. This time counts as On Duty.
Personal conveyance
Time spent driving for personal use only. This time counts as Off Duty.

Note: This status is optional and must be enabled by your carrier.
Break
Time spent on a required rest break. This time counts as Off Duty.
Restart
Use this function when you reset your weekly hours after taking 34 hours off.
Sleeper berth

Time spent resting in the sleeper berth. This time counts as Off Duty.
BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

13

Statuses
The statuses below help drivers clearly
label specific tasks and make it easier
to choose the right one during daily
operations.
1

Tap the arrow in the bottom-right
corner of the screen.

Yard move
Time spent moving within a yard or
terminal. 
Note: This status is optional and must
be enabled by your carrier.
Pickup empty trailer
Time spent driving to pick up an
empty trailer. This time counts as On
Duty.
Drop empty trailer
Time spent driving to drop off an
empty trailer. This time counts as On
Duty.
Drop
Time spent dropping a loaded trailer.
This time counts as On Duty.
Hook
Time spent hooking a trailer to truck.
This time counts as On Duty.
Scale
Time spent at a weigh station.
This time counts as On Duty.
DVIR
Time spent inspecting the vehicle and reporting any defects is recorded
as On Duty.
Post-Trip Inspection
Time spent performing a post-trip inspection is recorded as On Duty.
Break Check
Time spent checking brakes is recorded as On Duty.

BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

14

DOT inspection
Sending ELD Logs for
Inspection

There may be moments when you're stopped by an officer for inspection.
In such cases, you're required to send your ELD logs for the current day and
the previous 7 days. Stay calm and follow the steps below to transfer your
logs quickly and stay in compliance.
1

Go to the apps main menu and tap
on the status icon.

2

Then select DOT inspection.

3

On the next screen, complete
these three steps:

Choose the transfer method 
this is how your log will be sent:
Web  sends directly to the
FMCSA server (this is the
default option)
Email  sends to the official
FMCSA email address,

Enter the inspectors code 
this is a required field. Ask the
officer who stopped you for
their code,

Send your logs to complete the
process.



3

Important: 

If you're unable to send your logs,
contact your Safety Manager. They
can send the logs manually from
the portal.
If there are two drivers (a driver and a co-driver) operating the same truck,
only the active driver needs to send the logs during a DOT inspection.

When the active driver sends the logs, the system will automatically include
logs for both drivers  the driver and co-driver.


Important:

Both logs will only be sent if the co-driver is currently added to the fleet and
is visible as a Co-Driver in the app.

BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

15

Logs
4

Reviewing logs

If needed, you can also send a PDF
with your logs

Go to the second tab at the top
PDF,

Enter the email address where
you want to send your logs,

Confirm the transfer to send
your logs.

FMCSA

PDF

Enter email
[email protected]
PDF with logs for the past 8 days has been
generated and will be sent to your email.

Each driver has access to view and edit their logs (where allowed). To view
your logs and use other features, follow the steps below:

1

2

3

4

Go to the Daily Log tab at the
bottom of the screen to view your
logs. By default, youll see logs for
todays date.
You can also view logs for your CoDriver and Unassigned Logs by
tapping the corresponding tab at
the top of the screen.
To see logs for other days, tap the
arrow next to the date at the top.
You can view logs for today and the
past 7 days.
For better navigation, the app
includes a visual graph showing all
events with color codes:

Gray  Off Duty

Yellow  Sleeper Berth

Blue  Driving

Green  On Duty

Discard

Timer

Send

Status

Log

Settings

2
3

4

5

On the left side of the graph, youll see
the total hours for each duty status for
the selected day.
5

Below the graph, youll find a
detailed list of events. Scroll down
to see them all.

Each event shows:

Event type

Location

Start time

Odometer

Engine hours

Note (if added)

Edit button  tap to request changes (if allowed)
BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

16

Logs
Editing HOS Logs

Drivers are allowed to edit their logs in accordance with FMCSA regulations.
To make an edit, follow these steps:
1 Find the log event you want to change and tap the Edit button.

Driving statuses cannot be edited.
2

In the opened "Edit Notes" window, you can update or delete existing
notes.

3

To access detailed log settings, tap the gear icon in the top right corner.

In the advanced edit event window, you can update the following details:

Status of the log (e.g., Off Duty, On Duty)

Location where the event began

Start date and time

Add or update comment

When you confirm, your log will be sent to the server and updated instantly.
If you notice a mistake in your changes, you can tap Edit again to correct the
information.
Important: 

Driving events cannot be edited according to FMCSA rules.

Any changes you make are your responsibility, and by editing a log, you
confirm the accuracy of the update.

BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

8:49: 1
Passed

Sync data

17

2

pdate firmware

U

river information

D

7:25

VIR

D

hrs

4:56

Shift

Request list

Settings

Reviewing Settings

hrs offset
Set odometer

8:53

2

Extended log view
Drive

hrs

Cycle

Adverse Conditions

Each driver has access to the Settings menu to manage key partsohnofarrison
the ELD
system, regardless of whether they are currently active or not.
J

Co-driver

H

Light Mode

ruck number

T

324

ABC1234

railer number

T

In the Settings window, youll find the
following options:
1

Certified Days

2

Notifications

3

4

Sign out
Shipping
docs
Timer
Timer

StatusStatus

11022452

Log

LogNotifications

ngs
Settings

Setti

This section allows you to review
and certify your daily logs as
required by FMCSA.
This section lets you review system
messages and notifications.
Sync data

This function allows the driver to
manually sync the logbook data
with the server.
Update Firmware

This function allows you to manually
check for and install the latest
firmware update for your ELD
device.

5

Driver information

6

DVIR


This section displays your driver
profile details.

1
2
3
4
5
6
7

8

9

10

11

This section is for reporting any
vehicle defects found during working.

7

Request list


List of suggested log edits from the Safety Manager.

8

Set odometer offset


A feature that allows manual odometer updates directly in the app.

9

dverse Conditions

A

This toggle lets drivers extend their driving window by up to 2 hours in
case of unexpected hazardous conditions (e.g., weather). Use only when
necessary..


Important:


Turn it off manually once conditions improve  otherwise, 2 extra hours
will be added to every shift until disabled.
10

Light Mode


This toggle allows you to switch the app theme from light to dark and back.

11

Sign out

se this option to log out of your account.


U

Signing out doesnt change your duty status.

To switch between Active and Inactive, use Change Co-Driver (page 7).
Note:

BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected]

302) 406-0240

(

18

Settings
Certified days

This section allows you to review and
certify your daily logs, as required by
FMCSA regulations (49 CFR  395.30).
Every driver must certify their logs at
the end of each day to confirm that the
information is true and correct.

If any changes are made later, youll be
required to re-certify the updated log.
To certify a log:

Tap on Certified Days in the Settings
menu.

Find the date you want to certify and
tap the Certify button on the left side
of that date.

In the pop-up window, confirm that
you want to certify the selected day.
After that, the certified log will no longer
appear in your list  its been
successfully submitted and saved.
Important

Failing to certify your logs is considered a violation and may result in
penalties during a roadside inspection or audit.

Make it a habit to review and certify your logs daily.

Notifications

This section lets you review system
messages and other important alerts
related to your logs, HOS, errors, and
more.
Once you open a notification, its
highlight and button will disappear to
show it's been read.

BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

19

Settings
Sync data

The Sync Data function allows you to
manually update your logbook data with
the server.
Drivers are responsible for making sure
their log data is always accurate and up
to date. If your internet connection is
weak or lost, the automatic sync may
fail  in that case, you should perform a
manual sync to ensure compliance.
To Sync data:

Tap Sync Data in the Settings menu.

In the open window, tap the Sync
button.
The system will begin syncing your logs.

This may take anywhere from a few
seconds to a few minutes, depending on
the amount of data and your internet
connection speed.
Important

If the sync fails or data does not update,
contact your Safety Manager for
assistance.

Update firmware

The Update Firmware function allows
you to manually check for and install
the latest firmware version for your ELD
device. Keeping your firmware up to
date is important for stable
performance and FMCSA compliance.
To update firmware:

Tap Update Firmware in the Settings
menu.

In the open window, tap the Update
button.
After tapping the Update button, the
app will check your device for available
firmware updates.

If your device is already up to date,
the app will display:

"Your device already has the latest
version installed."

If a newer firmware is found, it will
be installed automatically.
Important

If you experience any issues using the device with the app after installing the
latest firmware update, please report them to your Safety Manager
immediately.

B

EMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected]

(302) 406-0240

20

Settings
Information

This section displays your personal and
carrier details used for your ELD logs.

To review your driver and carrier details,
tap Information in the Settings menu.
You can view the following fields:

Full Name  your legal driver name

License Number  your CDL or
driving license ID

Carrier Name  the company you are
registered under as a driver.

Email  the email address you use to
log into your driver account.

Time Zone  the time zone where
your carriers main office (MC) is
registered

ELD Version  the current version of
your ELD software

App Version  version of the app and
mobile device you're using
Important

If any of this information is outdated or
incorrect, please contact your Safety
Manager to update it in the system.

DVIR

The DVIR section allows you to view,
edit, or create reports about any vehicle
defects you find during inspections, as
required by FMCSA regulations (49 CFR
 396.11). 

Keeping DVIRs accurate and up to date
is essential for safety and compliance.
To create, view or edit an existing DVIR:

Tap DVIR in the Settings menu.
Youll see a list of submitted DVIRs,
each labeled with the date and time
it was created.

To view or edit a specific DVIR from
the list, tap on it and make the
necessary changes.

To create a new DVIR, tap the
"Create DVIR" button and describe
any issues in the text field.
You can add up to 20 issues in one
DVIR.

BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

21

Settings
Request list

This section shows all log change
requests sent to you by your Safety
Manager.
If the Safety Manager sees an issue in
your logs, they can suggest edits. These
edits are sent to you for approval. Your
logs will NOT change until you review
and approve the request.
Each request in the list includes:

Event status  updated status of the
event

Date Sent  when the request was
sent

Status  the current status of the
request:

- Pending  you havent responded 

- Approved  you accepted the edit,
and your log has been updated

- Rejected  you declined the edit,
and your log stays the same
To view more details about a request,
just tap on it.
When you tap a request, youll see two
cards:

Original Logs  your current logs

Suggested Logs  the changes
suggested by Safety

As the driver, only you can approve or
reject these changes.
In the Action section, choose either:

Approve  to accept the edit

Reject  to decline it
Important: 

You can only take action ONCE per
request. If you make a mistake, you
wont be able to change your answer.
Youll need to contact your Safety
Manager and ask them to send a new
request.


BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

22

Settings
Set odometer offset

Set function allows you to manually
correct your odometer reading, in case
the value shown in the app doesnt
match your trucks dashboard.
Accurate odometer readings are
important for HOS tracking and are part
of your log data regulated by FMCSA (49
CFR  395.26).
To update your odometer:

Tap Sync Odometer in the Settings
menu.

If you see a difference between the
displayed mileage and the actual
dashboard reading, enter the correct
odometer value in the input field.

Tap Confirm to save the update.

After you tap Confirm, the updated
odometer value is instantly saved to the
portal.
Important

If you notice a mismatch or suspect incorrect data, immediately report it
to your Safety Manager for review.

Make sure the value you enter matches your trucks current dashboard
reading.

False or incorrect odometer entries may lead to compliance issues or
violations.

BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

23

Troubleshooting
This section helps you identify and fix common issues related to your ELD
system and app.
For each case, youll find:

Screenshot of the issue

Description of the problem

The possible cause

Step-by-step solution
Use this guide to quickly resolve issues on your own, stay FMCSA-compliant,
and avoid delays on the road.
If the problem continues or you're unsure how to proceed, contact your
Safety Manager for support.
Problem:

You're not the active driver right now.
Solution:

Ask your co-driver to set themselves as
inactive  once they do, youll
automatically become the active driver.

Problem:

The setup on the portal was not
completed properly.
Solution:

Contact your Safety Manager and ask
them to complete the setup for your
account.

Problem:

During a DOT inspection, logs were sent for only one driver, even though a
Co-Driver was added in the fleet and app.

This may happen if the Co-Driver was not properly assigned in the app at the
time of transfer, or if there was a connection issue during the process.
Solution:

To send the Co-Drivers logs, follow these steps:

Have the active driver perform a Switch Co-Driver.

The second driver logs in as the new active driver.

The new active driver then sends their logs manually to the same officer.

BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

24

Troubleshooting
Problem:

You're using an outdated version of the
app, and some features are no longer
supported.
Solution:

Please update the app to the latest
version to access all current features.
Tap "Open Store" to go directly to the
update page.
Problem:

You tried to sign out while not in Off
Duty status. FMCSA rules require
drivers to be Off Duty before signing
out.
Solution:

Change your duty status to Off Duty,
then try to sign out again.
Problem:

A popup Malfunction Alert appears and
a red icon shows next to ELD
Connection. This means your ELD has a
malfunction and cannot properly
record your Hours of Service or other
required data.
Solution:

Report the malfunction immediately to
your Safety Manager.

Follow their instructions  depending
on the issue, you may need to switch to
paper logs or take other actions until
the problem is fixed.
Problem:

A yellow internet icon appeared in the
top-right corner  this means your
mobile data connection is weak or
unstable.
Solution:

Move the truck to an open area or
closer to a highway where the cellular
signal is stronger. Make sure mobile
data is enabled and the SIM card has
coverage.
BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240

white App

User manual
BEMOREX, INC 1201 North Market Street, Suite 111-E58 Wilmington, DE 19801

[email protected] (302) 406-0240