User manual for "Verizon Connect WorkPlan & HOS ELD (Android & iOS) - Formerly Telogis WorkPlan & HOS"

Below you will find the vendor provided user manual for the ELD product "Verizon Connect WorkPlan & HOS ELD (Android & iOS) - Formerly Telogis WorkPlan & HOS".

For contact information and additional devices produced by the same vendor see their page Verizon Connect.

Hours of Service
ELD Driver User Guide
v3.3

HOURS OF SERVICE DRIVER USER GUIDE

Contents
Hours of Service .................................................................................................................. 4
Using WorkPlan as.......................................................................................................
an ELD
5
Installing WorkPlan....................................................................................................... 7
Logging in and Out....................................................................................................... 8
Selecting Your Vehicle
....................................................................................................... 14
Working with a Co-Driver
....................................................................................................... 20
HOS Status Screen....................................................................................................... 28
HOS Chart Screen....................................................................................................... 30
Event List Screen ....................................................................................................... 35
Changing Your HOS
Status
.......................................................................................................
37
Filling in Your Shipment
Information
.......................................................................................................
43
Using Oilfield Options
....................................................................................................... 45
Enabling the 100 Air-Mile
Exemption
.......................................................................................................
46
Enabling the Non-CDL
Short-Haul Exemption
.......................................................................................................
50
Enabling the General
Exemption Option
.......................................................................................................
53
Enabling the 16-Hour
Exemption
.......................................................................................................
56
Entering Personal Conveyance
Mode
.......................................................................................................
58
Entering Yard Move.......................................................................................................
Mode
60
Viewing Detailed Status
Information
.......................................................................................................
62
Viewing Daily Logs....................................................................................................... 63
Sharing Your Logs ....................................................................................................... 66
Viewing Logs in the.......................................................................................................
Past
67
Reviewing and Certifying
Your HOS Logs
.......................................................................................................
70
Claiming Unidentified
Events
.......................................................................................................
72
Reviewing Carrier Edits
....................................................................................................... 74
Receiving Warnings
....................................................................................................... 77
Using the Inspector.......................................................................................................
Mode
80
Troubleshooting Malfunctions
and Diagnostic Issues
.......................................................................................................
89
Troubleshooting WorkPlan
....................................................................................................... 92

HOURS OF SERVICE DRIVER USER GUIDE

HOS Violations and.......................................................................................................
Breaks
94

HOURS OF SERVICE DRIVER USER GUIDE

Hours of Service
Hours of Service (HOS) for WorkPlan is an application for monitoring your federal Hours of Service status and
checking that it complies with legal restrictions. The Hours of Service screen appears when you select HOS
from the WorkPlan Home screen:

The following buttons are used to navigate between the HOS screens:

- The HOS Status screen lets you view and change your current HOS status, and shows time
remaining before HOS limits are exceeded.
- The HOS Chart screen lets you view a graphical display of your HOS status over time.
- The Event List screen lets you view a list of all HOS events, such as change of status or any HOS

limits that have been exceeded.
The HOS module can also be configured to display various Warnings to help you stay aware of your time
remaining against HOS rules. To view the HOS module version installed on your device, open the WorkPlan
Setting screen, then tap About and scroll to Version under the HOS section.

HOURS OF SERVICE DRIVER USER GUIDE

Using WorkPlan as an ELD

Using WorkPlan as an ELD
Hours of Service within WorkPlan can be used as an electronic logging device (ELD) to help with ELD
compliance. To be compliant with the ELD regulations, you must follow the guidelines and steps described
below in the correct order.

Hours of Service is compliant with:
Regulations on automatic on-board recording devices defined in 49 CFR 395.15 by the US
Federal Motor Carrier Safety Administration (FMCSA)
Regulations on electronic recording devices defined in Section 83 of the Canadian
Commercial Vehicle Drivers Hours of Service Regulations

Hardware Installation
When using WorkPlan as an ELD, a supported hardware unit must be installed in your vehicle. Follow the
instructions in the corresponding hardware installation guide, unless the hardware has already been installed
for you.
After the installation, your Verizon Connect representative will configure your account appropriately, so that your
mobile device, running WorkPlan, will automatically connect to the vehicle unit when you turn the vehicle on
and sign in to WorkPlan.

Important Notes
Always leave the screen on your device on, so that you can see the hours of service status screen and
any malfunctions or diagnostic events at all times.
Follow the steps under Starting Your Vehicle and Signing In in the order specified, to ensure that all
relevant ELD events are captured correctly.
You must be signed in to WorkPlan to capture and report hours of service information.
You must sign out of WorkPlan at the end of the day or shift. This prevents reporting errors and
maintains privacy.
Co-drivers must not use their own device. They must sign in to the same device as the main driver.
If you are experiencing any malfunctions or diagnostic issues, you must follow the steps described
under Troubleshooting Malfunctions and Diagnostic Issues.

Starting Your Vehicle and Signing In
Follow these steps before you start driving:
1. Get into your vehicle.

HOURS OF SERVICE DRIVER USER GUIDE

Using WorkPlan as an ELD

2. Turn on your mobile device.
3. Start WorkPlan and sign in. (Do not yet select your vehicle from the list.)
4. Turn on the vehicle's engine.
5. Select your vehicle from the vehicles list in WorkPlan. (You might need to refresh the vehicles list if your
vehicle is not displayed.)
6. Complete any forms you might need to fill out in WorkPlan.
7. If you have got a co-driver, he or she must also sign in to WorkPlan.
8. Open Hours of Service from the WorkPlan home screen, so that you can see your HOS timers and
diagnostics. Ensure that the screen remains on.
9. Start driving.

Stopping Your Vehicle and Signing Off
Follow these steps after you have stopped driving:
1. Stop your vehicle.
2. Turn off your vehicle's engine.
3. Change your HOS status to Off Duty.
4. Sign out of WorkPlan and complete any forms you might need to fill out.
5. If you have a co-driver, he or she must also sign out of WorkPlan.
6. Close WorkPlan.

HOURS OF SERVICE DRIVER USER GUIDE

Installing WorkPlan

Installing WorkPlan
On Android Devices
To install WorkPlan onto your Android device:
1. Navigate to the Google Play store from your device and find WorkPlan.
2. Tap Install.
3. When the install is complete, open WorkPlan and sign in.

On iOS Devices
To install WorkPlan onto your iOS device:
1. Navigate to the Apple App store from your device and find WorkPlan.
2. Tap Get.
3. When the install is complete, open WorkPlan and sign in.

HOURS OF SERVICE DRIVER USER GUIDE

Logging in and Out

Logging in and Out
Signing In
To sign in to your account:
1. Enter your username (an email address, or a combination of account and username in the format
"account:username") into the Username field.
2. Enter the password into the Password field.

3. Select Remember Me if you want your username to be added automatically in the future. Do not select
this check box if security is a concern. See also the automatic recovery section below to prevent
accidental access by unauthorized users.
4. Read through the application's Terms & Conditions and the Privacy Policy. These are available using
the links that appear at the bottom of the screen. By signing in, you agree to be bound to these terms
and policy.
5. Tap Sign In.
6. If you are presented with a list of vehicles, select the vehicle you will be driving in this shift. If you don't
have a vehicle assigned to you yet, select No Vehicle from the top of the list.

HOURS OF SERVICE DRIVER USER GUIDE

Logging in and Out

By default, you need to identify your vehicle every time you sign in. Your manager can
configure your account such that the vehicles list appears only once following the initial
sign-in. On subsequent sign-ins, WorkPlan assumes that you are using the same
vehicle.

7. If your account is configured to include an inspection report on start-up, you next see a pre-trip DVIR form
. Fill out the form, sign it, and submit it.
8. If you have just selected a new vehicle, you next see the Shipment Information screen. This screen
displays information about your shipment and vehicle.

HOURS OF SERVICE DRIVER USER GUIDE

Logging in and Out

9. Optionally, change any of the settings on the screen and then tap Done.
10.If you are eligible for any exemptions, your are presented with the Overview screen. On this screen you
can enable or disable the exemptions that you are eligible for.

HOURS OF SERVICE DRIVER USER GUIDE

Logging in and Out

11.If your vehicle has recorded any HOS events that are not assigned to a driver, or if your supervisor has
made any changes to your HOS logs, the Review Events screen is displayed. See Claiming
Unidentified Events and Reviewing Carrier Edits for more information.

12.If you have any uncertified logs, the Review Days screen is shown. This screen lists any uncertified
HOS logs. Tap the date for the log you want to certify.

HOURS OF SERVICE DRIVER USER GUIDE

Logging in and Out

13.When you have completed all of the preceding steps, you see the Home screen.

Unable to Sign In
If you are unable to sign in, this could be caused by one of the following reasons:
You might be using incorrect credentials. Check that you are using either an email address or the
account and username in the format 'account:username'.
You might have mistyped your credentials. Check your username and type your password in again.
Ensure that you don't have 'Caps Lock' on and that there are no trailing spaces.
You might have access restrictions applied to your account. An administrator can configure a user
access window within the Verizon Connect platform, which limits the days and times that you are able to
sign in to the WorkPlan app. If you sign in outside of the user access window you see a message
stating 'We can't log you in because of your login restrictions.', along with information about whether you
are scheduled to work that day, when your shift will start or when it has ended.

Signing Out
If you have co-driver functionality:
To sign out of WorkPlan if you are the active WorkPlan user:

1. Tap the User button

in the lower right corner of the Home screen.

HOURS OF SERVICE DRIVER USER GUIDE

Logging in and Out

2. Tap Log Out.
To sign another co-driver out of WorkPlan see Signing Out a Co-Driver.
If you do not have co-driver functionality:

To sign out of WorkPlan, tap the Log Out button

in the lower right corner of the Home screen.

Automatic Recovery
If WorkPlan stops unexpectedly for any reason - for example, if your mobile device closes the application while
it is running in the background to free system resources - WorkPlan automatically resumes to the Home
screen when subsequently reopened.

Under these circumstances (the application closing without the user first signing out) you are not prompted to
re-enter your username or password, and the application restores itself to the last known user state: user
account, chosen vehicle, Hours of Service status and other settings. For this reason, it is important that when
you have finished using the application you sign out from the WorkPlan Home screen by tapping the User
button

in the lower right corner of the screen and selecting Log Out (or by tapping the Log Out button

you are not using the co-driver functionality).

HOURS OF SERVICE DRIVER USER GUIDE

Selecting Your Vehicle

Selecting Your Vehicle
Vehicle Assignment Options
One of the following vehicle assignment options is available, depending on the configuration of your account:
Automatic vehicle assignment. If your account supports this functionality, you are automatically
assigned to your vehicle. In this case the vehicle selection list is not shown.
Vehicle selection at login. When this option is enabled in your account, a vehicle selection list displays
after initial login so you can select a vehicle.
Vehicle selection from the Home screen. When enabled in your account, you can tap the Vehicle
button on the Home screen to select a new vehicle, unassign yourself from your current vehicle (if any),
or switch to another vehicle.
Vehicle selection from within Verizon Connect Status. If you are configured to use Status, the
Vehicles screen is launched from within Status at times that have been pre-defined in the status flow
template.
If your account is configured to select a vehicle from the Home screen, tap the Vehicle button to open the
Vehicles screen:

You can use the Vehicles screen to assign yourself to a vehicle, to unassign yourself from a vehicle or to
switch your assignment to a different vehicle. You typically assign yourself to a vehicle if you are not currently
assigned to one and unassign yourself from your current assigned vehicle if you have finished driving for the
day and will now undertake non-driving administrative or training tasks.

HOURS OF SERVICE DRIVER USER GUIDE

Selecting Your Vehicle

Selecting a Vehicle
Unless your account has been configured with the automatic vehicle assignment option, the Choose Your
Vehicle screen opens if you have no assigned vehicle:

Vehicle List Order
The vehicle selection list displays a maximum of 50 vehicles, including the No Vehicle option. The list
includes only those vehicles that you are eligible to drive The vehicles in the list are sorted in the following
order:

The No Vehicle option

Vehicles that you have a WiFi or Bluetooth connection to, in order of signal strength.
Vehicles that are located within a 15 mile radius around you, in order of proximity.
Other vehicles that you are eligible to drive, sorted alphabetically by name.

HOURS OF SERVICE DRIVER USER GUIDE

Selecting Your Vehicle

If your device does not have a GPS signal, the vehicle list displayed is ordered alphabetically
only and limited to the first 50 vehicles.

Signal indicators to the right of the vehicle name show whether there is a Bluetooth or WiFi connection to the
vehicle, and how strong the signal is.

Strong Bluetooth or WiFi connection to the vehicle.

Weak Bluetooth or WiFi connection to the vehicle.

No Bluetooth or WiFi connection to the vehicle.
Tap the vehicle you want to assign yourself to. When you have assigned yourself to a new vehicle (or to No
Vehicle), the Home screen is updated to show your new vehicle assignment.

Searching for a Vehicle
To search for a vehicle:
1. Start typing the vehicle name into the text field with the label Type here to filter by vehicle name.

HOURS OF SERVICE DRIVER USER GUIDE

Selecting Your Vehicle

2. As you type, the vehicle list is filtered by name and gets shorter. The list is now ordered by name only.
Signal strength or proximity are no longer considered in the list order.

3. If your vehicle is not in the list, tap Refresh, in case the list has not been synchronized recently, or check
the search term.

HOURS OF SERVICE DRIVER USER GUIDE

Selecting Your Vehicle

Switching or Leaving a Vehicle
If you have an assigned vehicle, the Current Vehicle screen displays the vehicle's name. From this screen
you can then choose one of these menu options:

Leave Vehicle removes your current vehicle assignment. Depending on your account configuration, you
might be required to complete a post-DVIR (driver vehicle inspection report).
Switch Vehicle changes your assignment to a different vehicle. Depending on your account
configuration, you might be required to complete a post-DVIR before you can select your new vehicle
from the Choose a Vehicle screen:

HOURS OF SERVICE DRIVER USER GUIDE

Selecting Your Vehicle

After you have assigned yourself to a new vehicle (or to No Vehicle), the Home screen updates to show your
new vehicle assignment.

HOURS OF SERVICE DRIVER USER GUIDE

Working with a Co-Driver

Working with a Co-Driver
Support for the co-driver option must be enabled by your administrator, for your account and all
your co-drivers' accounts.

A co-driver is a driver who takes turns driving the same vehicle with you. Only one driver can be assigned to a
vehicle at a time. This is the current driver. If you are using Hours of Service, any HOS event data generated is
assigned to the current driver. This includes HOS status information, mileage driven, and any violations,
diagnostic events, or malfunctions.
All co-drivers must sign in before the vehicle starts moving and sign out after the engine has been turned off.
For instructions on how to manage co-drivers see the following topics:
Signing in a New Co-Driver
Signing out a Co-Driver
Switching Driver
Even if you are not currently driving, you can still access your WorkPlan account to view information on HOS or
jobs, or to fill in forms or inspection reports. See Switching User for instruction on how to switch from one
WorkPlan user to another, while someone else is the current driver.
If an HOS driving event has been allocated to the wrong co-driver, you can re-assign the driving event to the
correct co-driver. For details see Reassigning Driving Events Between Co-Drivers.

To be compliant with ELD regulations, all co-drivers must sign in to WorkPlan prior to the
vehicle starting motion.

Signing in a New Co-Driver
To sign in a new co-driver:

1. From the WorkPlan Home screen, tap the User icon

in the lower right corner of the screen.

2. Select Manage Users.
3. On the Manage Users screen tap Add Driver. You may add up to six co-drivers.

HOURS OF SERVICE DRIVER USER GUIDE

Working with a Co-Driver

4. Enter the new co-driver's credentials, and tap Sign In.

HOURS OF SERVICE DRIVER USER GUIDE

Working with a Co-Driver

Switching Driver
To switch from one co-driver to another:
1. Ensure that the vehicle is stationary and the current driver is not in Driving status.
2. From the WorkPlan Home screen, tap the User icon

in the lower right corner of the screen.

3. Select Manage Users.
4. The Manage Users screen lists all users that are currently signed in as co-drivers. The current driver is
the user who is currently assigned to the vehicle. The user's current HOS status is shown underneath
the name.

5. Tap the menu button

to the right of the new co-driver, and select Set as Current Driver.

HOURS OF SERVICE DRIVER USER GUIDE

Working with a Co-Driver

6. The current driver is switched to the co-driver. Depending on how the co-drivers account is configured,
he or she might be prompted to input an event type and note, or shipment information.

You can also access the Manage Users screen from the HOS Status screen, by tapping the codriver icon

in the lower left corner of the screen.

Switching User
To switch the WorkPlan user without switching driver:

1. From the WorkPlan Home screen, tap the User icon

in the lower right corner of the screen.

2. Select Manage Users.

HOURS OF SERVICE DRIVER USER GUIDE

3. Tap the name of the user, or tap the menu button

Working with a Co-Driver

to the right of the user's name and select Set as

Active User.
4. As the active user, you see your own jobs, forms, and HOS data. HOS data that is generated while you
are the active user and someone else is the current driver is recorded against the current driver.

You can also access the Manage Users screen from the HOS Status screen, by tapping the codriver icon

in the lower left corner of the screen.

Reassigning Driving Events Between Co-Drivers
If a driving event has been allocated to the wrong co-driver, you can re-assign the driving event to the correct
co-driver. This situation could occur, for example, if the wrong co-driver was assigned to the vehicle at the
time.
To reassign a driving event:
1. Go to the Event List screen.
2. Tap the driving event you want to reassign.

HOURS OF SERVICE DRIVER USER GUIDE

Working with a Co-Driver

3. Scroll down to the bottom of the list and check that there was a co-driver associated with this event. This
is the driver that you want to assign the event to.

4. Tap Edit in the upper right corner of the screen.

HOURS OF SERVICE DRIVER USER GUIDE

Working with a Co-Driver

5. Tap Assign Event to Co-Driver.

6. Check that the co-driver is correct. If there is more than one co-driver, select the appropriate username.
Enter a mandatory comment and the co-driver's password.

HOURS OF SERVICE DRIVER USER GUIDE

Working with a Co-Driver

7. Tap Assign Event in the lower part of the screen.

Signing Out a Co-Driver
To sign out if you are the active WorkPlan user:

1. From the WorkPlan Home screen, tap the User icon

in the lower right corner of the screen.

2. Select Log Out.
To sign out another co-driver:

1. From the WorkPlan Home screen, tap the User icon

in the lower right corner of the screen.

2. Select Manage Users.
3. Tap the menu button

to the right of the co-driver and select Log Out.

You can also access the Manage Users screen from the HOS Status screen, by tapping the codriver icon

in the lower left corner of the screen.

HOURS OF SERVICE DRIVER USER GUIDE

HOS Status Screen

HOS Status Screen
The HOS Status screen displays your current status, lets you switch between status codes, and shows time
remaining before HOS limits are exceeded. This screen appears when you first tap the HOS button from the
Home screen, or when you tap the HOS Status screen button

in the title bar from the HOS Chart or Event

List screens.

The HOS Status screen can contain the following elements (depending on how your account is configured):
At the top of the screen, the currently active WorkPlan user is shown. If you are using the co-driver option,
this user might not be the current driver.
Underneath your user name your assigned HOS rule set is shown (for example Federal 60, Texas 70).
The countdown timers indicate the time remaining before exceeding HOS limits for the day and the
week. The indicators are shown in red when there has been a violation and no time is remaining.
Use the

button to the right side of the countdown timers to view more detailed HOS status

information.
The main body of the screen lists the various HOS status codes. Your current status is highlighted in
blue, and any status codes that you cannot select are shaded light gray. To change your current status,
tap the button corresponding to your appropriate status.
Underneath the status codes your currently assigned vehicles and the current driver name is shown. If
you are using the co-driver option, this driver might not be the same as the currently active WorkPlan
user.
Use the co-driver button

to open the Manage Users screen where you can change the current driver

(Switching Driver) and change the current user (Switching User).

HOURS OF SERVICE DRIVER USER GUIDE

HOS Status Screen

Use the Actions button to perform one of the following actions:
o Review and certify unsigned HOS logs (tap Review).
o Go to the Review Events screen to claim unidentified events or review carrier edits (tap Review).
o Go to the Overview screen to enable or disable the general exemption, 16-hour exemption, 100 airmile exemption, or non-CDL short-haul exemption.
o Enter Personal Conveyance mode
o Enter Yard Move mode
o Enter Inspector mode
o Fill in your shipment information
The settings that are available in the Actions menu depend on how your account is configured.
The malfunctions

and diagnostics

indicators show whether there are any connectivity issues or

diagnostic information. The icons are colored if there are any issues. Tap the icons to go to the
Indicators screen, where you can get information on current malfunctions or diagnostic issues.

HOURS OF SERVICE DRIVER USER GUIDE

HOS Chart Screen

HOS Chart Screen
The HOS Chart screen lets you view a graphical display of your HOS status over time. You can display this
screen by tapping the HOS Chart Screen button

from the HOS Status or Event List screens.

This screen displays your daily log as a chart, with a timeline running left to right covering the 24-hour log
period, and a row for each possible HOS status. The blue line moves between the different HOS status codes
to indicate your status at any given point during the log period. On the far right of each row is the accumulated
time spent in that status in the log period. The date of the log currently being viewed is displayed above the
chart. You can touch-scroll the chart left and right to view the full 24-hour period.
In the title bar, the Certify button lets you review and certify the HOS log represented by this chart. If the HOS
log has already been certified, the label Certified is shown instead.

This screenshot shows the default status options. If your configuration includes oilfield options,
an additional status code is shown: W (Waiting).

The green vertical line is a cursor that indicates the currently selected event or time. Just below the chart are
two buttons,

and

, which let you move to the previous or next event in your log.

At the bottom of the screen are the following controls:

Change the date shown in the chart by selecting a new date from a list of possible days.

HOURS OF SERVICE DRIVER USER GUIDE

HOS Chart Screen

Edit the selected event, changing the status, the time, or any notes. Shown only if an event is selected.
Add a new event at the time where the cursor is positioned. Shown only if no event is selected.
Zoom in to view a shorter time period.
Zoom out to view a longer time period.

The

and

buttons are shown if your supervisor has configured your account with

permissions to edit events.

If an HOS limit has been exceeded, red indicators on the chart show the time when the limit was exceeded,
and the chart is shaded to indicate the duration of the exceedance.

If you enable or disable the 100 air-mile exemption, a red indicator with the label 100M ON (when you enable
the exemption) or 100M OFF (when you disable the exemption) is shown on the chart.

HOURS OF SERVICE DRIVER USER GUIDE

HOS Chart Screen

If you enable or disable the non-CDL short-haul exemption, a red indicator with the label NON-CDL SH ON
(when you enable the exemption) or NON-CDL SH OFF (when you disable the exemption) is shown on the
chart.

HOURS OF SERVICE DRIVER USER GUIDE

HOS Chart Screen

If you enable or disable the general exemption, a red indicator with the label EXEMPT ON (when you enable
the exemption) or EXEMPT OFF (when you disable the exemption) is shown on the chart.

If you use the modes Personal Conveyance or Yard Move, a red indicator with the label PC (when you enter
Personal Conveyance mode) or YM (when you enter Yard Move mode) is shown on the chart. The time spent
in the respective mode is highlighted in light blue on the chart.

HOURS OF SERVICE DRIVER USER GUIDE

HOS Chart Screen

HOURS OF SERVICE DRIVER USER GUIDE

Event List Screen

Event List Screen
The Event List screen displays a summary of your time over the last 8 days, displaying time spent in each
HOS status for each day, and lets you drill down to view individual daily event logs. You can display this screen
by tapping the Event List Screen button

from the HOS Status or HOS Chart screens.

The top row of the table shows a summary of the time that you have spent in each HOS status over the past 8
days, It also displays the total number of miles driven over the same period.
The main body of the table contains one entry for each day in the 8-day period leading up to the current date.
The columns contain the following information:

A restart indicator

in the far left column for any off-duty periods that have been used as a weekly

reset.
A tick or a cross to indicate whether the HOS log for this day has been signed off.
The date of the 24-hour log period.
The time spent in each HOS status code during the specified period.
The distances driven on each day.
In the upper part of the screen the name of the active WorkPlan user and the rule set (for example Federal 60,
Texas 70) are listed. In the lower part of the screen the name of the current driver and the assigned vehicle are
listed.

Tap

in the upper right corner to send your HOS logs to a specified email address.

HOURS OF SERVICE DRIVER USER GUIDE

Tap the

Event List Screen

button to the right of each daily entry to view the daily log.

Tap View earlier day to view the HOS log for a day in the past.

HOURS OF SERVICE DRIVER USER GUIDE

Changing Your HOS Status

Changing Your HOS Status
Changing Your HOS Status Automatically
Your HOS status is automatically changed from On Duty to Driving if your vehicle is moving. Your status is
automatically changed from Driving to On Duty if your vehicle is stationary.
If your status is not changed automatically, check the malfunction and diagnostic indicators on the HOS Status
screen and use the Troubleshooting Malfunctions and Diagnostic Issues section to find out how to solve the
issues.

Changing Your HOS Status Manually
To change your HOS status manually, go to the HOS Status screen and tap the appropriate status button
whenever your HOS status changes.

Depending on your account configuration, you might receive a Warning when changing HOS
status, to remind you of time remaining against current HOS rules.

Entering and Leaving the In Motion Mode
When vehicle movement is detected, you are automatically placed into the In Motion mode. The In Motion UI
displays the following information:
Current HOS status (Driving)
HOS clocks showing the time spent in the current status and the time remaining before HOS limits for
the day and the week are exceeded.
Information about the driver, the vehicle, the rule set, and the exemption enabled (if applicable).
The malfunctions

and diagnostics

indicators. These are colored if there are any issues.

An On Duty button that allows you to manually switch your HOS status to on duty when you have finished
driving. This button is disabled while your vehicle is moving.

HOURS OF SERVICE DRIVER USER GUIDE

Changing Your HOS Status

To exit the In Motion mode, either tap On Duty or wait for the mode to be exited automatically. The latter occurs
when there is a valid connection to your vehicle ECM and no movement has been detected for more than 6
minutes. The process of automatically switching to the On Duty status begins with the display of a warning
message if the vehicle has been stationary for 5 minutes. If you do not react to this warning within a minute,
you are automatically switched to On Duty.

HOURS OF SERVICE DRIVER USER GUIDE

Changing Your HOS Status

Adding Status Notes to an Event
If you have Status Notes enabled in your account, you are prompted to select an event type whenever you
change your status.

When you have set an event type, you can then add a freeform note to the status change.

HOURS OF SERVICE DRIVER USER GUIDE

Changing Your HOS Status

Updating Your Event Location Manually
Normally your event location is updated automatically when you change your HOS status. However, if no valid
GPS signal has been received from the vehicle unit, you are prompted to manually enter the address where
the HOS change was made, for logging purposes.
If this is the case, you see a list of recent locations to choose from and the option to add a Custom Location.

HOURS OF SERVICE DRIVER USER GUIDE

Changing Your HOS Status

If your location is listed, tap the appropriate location and then tap Done.
If your location is not listed:
1. Tap Custom Location.
2. Enter as many of the address details as possible.
3. Tap Search.
4. If there are matching addresses found in the system, these are listed. Tap the closest matching
suggestion or, if there are no suggestions or none of the suggestions match, tap the unverified address.
The unverified address is exactly what you have entered and does not have any GPS coordinates
associated with it.

HOURS OF SERVICE DRIVER USER GUIDE

Changing Your HOS Status

5. Tap Done.

If you select an unverified entry, there is a small risk that your start and end locations don't
match and you are not eligible for a 100 air-mile radius, non-CDL short-haul, or 16-hour
exemption. These exemptions require that you start and end your work shift in the same
location.

HOURS OF SERVICE DRIVER USER GUIDE

Filling in Your Shipment Information

Filling in Your Shipment Information
The Shipment Information screen is shown when you assign yourself to a new vehicle.

It contains the following fields:
Doc # - The shipment document number, which can also be known as a manifest or order number. This
is required if you do not specify Shipper and Commodity.
Shipper - The name of the shipper, which is usually your company name. This is required if you do not
specify a Doc #.
Commodity - The commodity that you are transporting. This is required if you do not specify a Doc #.
Trailer #s - The trailer numbers as a list separated by spaces. This is required. If you do not have a
trailer, enter "NA".
You can edit these details at any time, by accessing the Shipment Information screen from the Actions menu
on the HOS Status screen.

HOURS OF SERVICE DRIVER USER GUIDE

Filling in Your Shipment Information

HOURS OF SERVICE DRIVER USER GUIDE

Using Oilfield Options

Using Oilfield Options
Support for oilfield options must be enabled in your account.

If you are working on an oilfield you can mark your off-duty time as waiting at the well-site. To do this:
1. Go to the HOS Status screen.
2. Tap Off Duty.
3. On the Comments screen tap the switch next to At well site (waiting) so that the indicator turns blue.

4. The chart on the HOS Chart screen shows the period that you are waiting at the well site as W instead of
Off Duty.

HOURS OF SERVICE DRIVER USER GUIDE

Enabling the 100 Air-Mile Exemption

Enabling the 100 Air-Mile Exemption
Hours of Service supports the federal 100 air-mile exemption, not the drivers salesperson or
ready mix concrete 100 air-mile exemptions.
Support for the ability to enable and disable the 100 air-mile exemption must be enabled in
your account.

The 100 air-mile exemption in the federal HOS regulations provides that you are exempt from keeping a duty
status record under certain conditions:
You must operate within a 100 air-mile radius of your normal work reporting location.
You must return to the work reporting location and be released from work within 12 consecutive hours.
If you are a property-carrying driver, you must have at least 10 consecutive hours off duty separating each
12 hours on duty.
If you are a passenger-carrying driver, you must have at least 8 consecutive hours off duty separating
each 12 hours on duty.
If you are a property-carrying driver, you must not exceed the maximum driving time following 10
consecutive hours off duty.
If you are a passenger-carrying driver you must not exceed 10 hours maximum driving time following 8
consecutive hours off duty.
Your employer must maintain and retain for a period of 6 months accurate and true time records
showing your time spent on and off duty.
The 100 air-mile radius exemption is disabled by default and normal HOS rules are used. To enable the 100
air-mile radius exemption:
1. Go to the HOS Status screen.
2. Tap Actions at the bottom of the screen.

HOURS OF SERVICE DRIVER USER GUIDE

Enabling the 100 Air-Mile Exemption

3. Tap Overview.

4. Tap the switch next to 100 Mile Exemption so that the indicator turns blue.

HOURS OF SERVICE DRIVER USER GUIDE

Enabling the 100 Air-Mile Exemption

5. Tap Done.

If you are eligible for the 100 air-mile exemption, you can also enable the exemption from the
Overview screen that appears when you sign in to WorkPlan.

When the 100 air-mile radius exemption is enabled, the WorkPlan app enforces the preceding 100 air-mile
exemption rules and it does not show some of the normal HOS violations. If you drive outside the 100 air-mile
radius or violate any of the 100 air-mile exemption rules, the exemption is disabled for the remainder of your
work shift. Normal HOS rules are enforced. In this case a warning message displays, and the text next to the
rule set in the upper part of the HOS Status screen displays in red with a warning symbol.

HOURS OF SERVICE DRIVER USER GUIDE

Enabling the 100 Air-Mile Exemption

To be eligible for the 100 air-mile radius exemption you must start and end your work shift in
the same location. This location can be your depot, your work reporting location, or any other
location.

To disable the 100 air-mile radius exemption:
1. Go to the HOS Status screen.
2. Tap Actions at the bottom of the screen.
3. Tap Overview.
4. Tap the switch next to 100 Mile Exemption to turn the exemption off.

You can also disable the 100 air-mile exemption when you sign out of WorkPlan.

HOURS OF SERVICE DRIVER USER GUIDE

Enabling the Non-CDL Short-Haul Exemption

Enabling the Non-CDL Short-Haul Exemption
Support for the ability to enable and disable the non-CDL short-haul exemption must be
enabled in your account.

The federal rules provide that you are eligible for the non-CDL short-haul exemption if you meet the following
conditions:
Use federal US rules.
Drive a vehicle that does not require a commercial drivers license (CDL).
Drive a vehicle that falls between the qualifying weight classes.
Start and end each qualifying shift at your normal work reporting location.
Stay within 150 air-miles of your normal work reporting location.
Under the non-CDL short haul exemption, the rules exempt you from the following requirements:
Taking an 8 hour rest break within your on-duty period.
Having to maintain driving logs. Instead, you must keep time records showing time in, time out, and total
number of hours.
The following rules apply if you are using the non-CDL short-haul exemption:
10-hour off-duty rule
11-hour driving rule
60/70-hour cycle limit
34-hour cycle reset rule
Instead of the 14-hour on-duty rule, you must not drive after the 14th hour after coming on duty on 5 days
of any period of 7 consecutive days, or after the 16th hour after coming on duty on 2 days of any period of
7 consecutive days
If you use the non-CDL short-haul exemption, you are not eligible to use:
The 100 air-mile radius exemption
The 16-hour exemption
The split sleeper-berth provision
The non-CDL short-haul exemption is disabled by default and normal HOS rules are enforced. If the
administrator has given you permissions within the Verizon Connect platform, you can enable the exemption
from within the WorkPlan app. To do this:
1. Go to the HOS Status screen.
2. Tap Actions in the lower part of the screen.

HOURS OF SERVICE DRIVER USER GUIDE

Enabling the Non-CDL Short-Haul Exemption

3. Tap Overview.

4. Tap the switch next to Non-CDL Short-Haul Exemption so that the indicator turns blue.

HOURS OF SERVICE DRIVER USER GUIDE

Enabling the Non-CDL Short-Haul Exemption

5. Tap Done.

If you are eligible for the non-CDL short-haul exemption, you can also enable the exemption
from the Overview screen that appears when you sign in to WorkPlan.

When the non-CDL short-haul exemption is enabled, the WorkPlan app enforces the preceding non-CDL
short-haul exemption rules and it does not show some of the normal HOS violations. If you violate any of the
exemption rules, the exemption is disabled for the remainder of your work shift. Normal HOS rules are
enforced. In this case a warning message displays and the text next to the rule set in the upper part of the HOS
Status screen displays in red with a warning symbol.
To disable the non-CDL short-haul exemption:
1. Go to the HOS Status screen.
2. Tap Actions in the lower part of the screen.
3. Tap Overview.
4. Tap the switch next to Non-CDL Short-Haul Exemption to turn the exemption off.

You can also disable the non-CDL short-haul exemption when you sign out of WorkPlan.

HOURS OF SERVICE DRIVER USER GUIDE

Enabling the General Exemption Option

Enabling the General Exemption Option
Support for the ability to enable and disable the general exemption must be enabled in your
account.

If you are eligible for the general exemption you do not need to meet all ELD requirements. For example, you
do not have to show the missing data element data diagnostic and engine synchronization data diagnostic
events in the period in which you were exempt.
None of the normal HOS rules are affected by this exemption.
Your HOS log and the information screen in the Inspector mode show when you are exempt.
The general exemption is disabled by default and normal HOS rules are enforced. If the administrator has
given you permissions within the Verizon Connect platform, you can enable the exemption from within the
WorkPlan app. To do this:
1. Go to the HOS Status screen.
2. Tap Actions in the lower part of the screen.

3. Tap Overview.

HOURS OF SERVICE DRIVER USER GUIDE

Enabling the General Exemption Option

4. Tap the switch next to General Exemption so that the indicator turns blue.

5. Tap Done.

If you are eligible for the general exemption, you can also enable the exemption from the
Overview screen that appears when you sign in to WorkPlan.

To disable the general exemption:
1. Go to the HOS Status screen.
2. Tap Actions in the lower part of the screen.
3. Tap Overview.
4. Tap the switch next to General Exemption to turn the exemption off.

HOURS OF SERVICE DRIVER USER GUIDE

Enabling the General Exemption Option

You can also disable the general exemption when you sign out of WorkPlan.

HOURS OF SERVICE DRIVER USER GUIDE

Enabling the 16-Hour Exemption

Enabling the 16-Hour Exemption
The 16-hour exemption allows you to be on duty for up to 16 consecutive hours, instead of the usual 14 hours.
You are eligible for the 16-hour exemption if you meet the following requirements:
Use federal US rules.
Start from and return to the same location as for the previous 5 work shifts. You may have long rest
breaks between these 5 work shifts.
Take a continuous between-shifts rest break, and not a split between-shifts rest break, before and after
the shift.
Use the exemption only once within a weekly on-duty period (between two long rest breaks).
The 16-hour exemption is disabled by default and normal HOS rules are enforced. If you are eligible and you
have not yet used the exemption within this weekly on-duty period, you can enable the exemption from within
the WorkPlan app. To do this:
1. Go to the HOS Status screen.
2. Tap Actions in the lower part of the screen.

3. Tap Overview.

HOURS OF SERVICE DRIVER USER GUIDE

Enabling the 16-Hour Exemption

4. Tap the switch next to 16 Hours Exemption so that the indicator turns blue.

5. Tap Done.

If you are eligible for the 16-hour exemption, you can also enable the exemption from the
Overview screen that appears when you sign in to WorkPlan.

You can disable the 16-hour exemption for today, if you are eligible and the exemption is currently enabled. To
disable the 16-hour exemption:
1. Go to the HOS Status screen.
2. Tap Actions in the lower part of the screen.
3. Tap Overview.
4. Tap the switch next to 16 Hours Exemption to turn the exemption off.

HOURS OF SERVICE DRIVER USER GUIDE

Entering Personal Conveyance Mode

Entering Personal Conveyance Mode
Support for the Personal Conveyance mode must be enabled in your account.

Personal Conveyance is a mode that allows you to use a vehicle for authorized personal use without the
driving time counting towards your HOS limits. When the Personal Conveyance mode is turned on, your HOS
status is recorded as Off Duty although your vehicle is moving. Your location is recorded with reduced
accuracy and you are unable to sign out of WorkPlan while you are in the Personal Conveyance mode. When
you commence your work shift, you must turn the Personal Conveyance mode off.

Entering Personal Conveyance Mode
To enter the Personal Conveyance mode:
1. Turn your vehicle off, if you have been driving as part of your work shift.
2. Perform any remaining work tasks, if applicable, making sure that your status is On Duty on the HOS
Status screen.
3. When you are ready to enter the Personal Conveyance mode, change your HOS status to Off Duty on the
HOS Status screen.
4. Tap Actions at the bottom of the screen.

HOURS OF SERVICE DRIVER USER GUIDE

Entering Personal Conveyance Mode

5. Tap Personal Conveyance.

6. Tap Yes to enter the Personal Conveyance mode.
7. While you are in the Personal Conveyance mode, you are unable to change your HOS status or sign out.
Normal HOS functionality is disabled and your location is recorded with reduced accuracy.

Leaving Personal Conveyance Mode
To leave the Personal Conveyance mode and return to normal HOS functionality tap End on the screen that is
displayed while you are in the Personal Conveyance mode.

When you change your HOS status you can select an event type of Personal Conveyance.
Selecting this option does not enter you into the Personal Conveyance mode described on this
page. To enter the Personal Conveyance mode, select Personal Conveyance from the Actions
menu.

HOURS OF SERVICE DRIVER USER GUIDE

Entering Yard Move Mode

Entering Yard Move Mode
Support for the Yard Move mode must be enabled in your account.

Yard Move is a mode that allows you to maneuver your vehicle around a yard, for example at a customer site or
at your depot, without the driving time counting towards your HOS limits. When the Yard Move mode is turned
on, your HOS status is recorded and displayed as On Duty (not driving), although your vehicle is moving. When
you leave the yard, you must turn the Yard Move mode off.

Entering Yard Move Mode
To enter the Yard Move mode:
1. Go to the HOS Status screen. You must have a status of On Duty to use the Yard Move mode.
2. Tap Actions at the bottom of the screen.

3. Tap Yard Move.

HOURS OF SERVICE DRIVER USER GUIDE

Entering Yard Move Mode

4. Tap Yes to enter the Yard Move mode.
5. While you are in the Yard Move mode, you are unable to change your HOS status. Normal HOS
functionality is disabled.

Leaving Yard Move Mode
To leave the Yard Move mode and return to normal HOS functionality tap End on the screen that is displayed
while you are in the Yard Move mode.

HOURS OF SERVICE DRIVER USER GUIDE

Viewing Detailed Status Information

Viewing Detailed Status Information
Tap the

button in the upper right corner of the HOS Status screen to view further HOS compliance

information. The following information is available:

Today - Combined driving and on-duty time logged for today.
Last 7 Days - Combined driving and on-duty time logged for the past 7 days, with today being the 7th
day.
Available tomorrow - Combined driving and on-duty time available tomorrow, before the weekly HOS
limit is exceeded. If the limit has already been exceeded, the available time is negative.
Last 8 Days - Combined driving and on-duty time logged for the past 8 days, with today being the 8th
day.
Version information
Driver details

Tap the

button to return to the HOS Status screen.

HOURS OF SERVICE DRIVER USER GUIDE

Viewing Daily Logs

Viewing Daily Logs
To view the HOS log data for an individual day, go to the Event List screen and tap the

button to the right of

the daily entry. This brings up a daily event view:

The gray header bar at the top of the screen shows the date currently being viewed. It also shows a button
labeled Certify, which you can use to review and certify the HOS log for the day. If the HOS log has already
been certified, the label Certified is shown instead.
The arrow button in the upper left corner allows you to return to the Event List summary screen.
The first table shows a summary of the total time spent in each HOS status that day, and the total number of
miles driven.
The second table shows a list of HOS status change events and entries for "Certification" and "Login". The
columns contain the following information:
The label for the HOS status that triggered this event.
The event type and the address where this change occurred. For HOS rule exceedance event entries,
the HOS rule limit exceeded is listed in place of the address.
The time when the status change or rule exceedance event occurred.
Tap the

button to view the details for this event. Events that can be edited have an Edit button in the

upper right corner of the Event Details screen. Tap this to make changes to the event or to add a
comment about the event.

HOURS OF SERVICE DRIVER USER GUIDE

Viewing Daily Logs

The arrow button in the upper left corner allows you to return to the daily event screen.

HOURS OF SERVICE DRIVER USER GUIDE

In the lower part of the daily event screen, the Add Event button

Viewing Daily Logs

lets you enter events retrospectively.

Support for adding events must be enabled in your account by your administrator.

To add an event:
1. Select a time from the first drop-down box.
2. Select a date from the second drop-down box.
3. Select a status.
4. Enter a note that has between 4 and 60 characters. This field is required.
5. Tap Done in the upper right corner.

HOURS OF SERVICE DRIVER USER GUIDE

Sharing Your Logs

Sharing Your Logs
To share your HOS log data for the past 8 days, go to the Event List screen and tap

in the upper

right corner. This brings up the Share Logs screen:

Enter a valid email address and tap Send, to send the logs to the specified email address.

Do not use this method to send your logs to the FMCSA safety inspector. Use the Share button
in the Inspector mode instead.

HOURS OF SERVICE DRIVER USER GUIDE

Viewing Logs in the Past

Viewing Logs in the Past
To view the HOS log data for a day in the past:

1. Go to the Event List screen and tap View earlier day in the lower part of the screen.

2. From the date picker select the day you want to view and tap Done.

HOURS OF SERVICE DRIVER USER GUIDE

Viewing Logs in the Past

3. The HOS log for the selected day is shown.

If the selected day is more than seven days ago, you cannot edit the log and there is no + icon in the

HOURS OF SERVICE DRIVER USER GUIDE

Viewing Logs in the Past

lower right corner.
To view additional information about an entry, tap the

button to the right of the entry.

HOURS OF SERVICE DRIVER USER GUIDE

Reviewing and Certifying Your HOS Logs

Reviewing and Certifying Your HOS Logs
It is essential that you confirm and certify all your HOS logs.
You are asked to certify your HOS logs:
When you sign in or out.
By tapping the Certify button in the upper right corner of the HOS Chart screen. (If the link has been
replaced by the label Certified, the HOS log has already been signed.)
By going to the Event List screen, tapping on the

button to the right of a daily entry, and then tapping

the Certify button in the upper right corner. (If the link has been replaced by the label Certified, the HOS
log has already been certified)
By going to the HOS Status screen, tapping the Actions button, and then tapping Review. The review
might consist of two screens, if applicable. First you might see the Review Events screen, and second
the Review Days screen.
The Review Days screen lists any uncertified HOS logs. The screen is available only if there are logs to
review. Tap the date for the log you want to certify.

The Confirm Logs screen is shown for the selected day.

HOURS OF SERVICE DRIVER USER GUIDE

Reviewing and Certifying Your HOS Logs

The screen shows a summary containing the total time spent in each HOS status that day. Below these times
there is a list of each HOS status change that occurred that day with a corresponding time.
Tap Agree to certify your HOS logs immediately.
Tap Not Ready to certify your logs later.

HOURS OF SERVICE DRIVER USER GUIDE

Claiming Unidentified Events

Claiming Unidentified Events
If your vehicle has recorded any HOS events that are not assigned to a driver, the Unidentified Driving screen
is displayed (after signing in or out, or before certifying your HOS logs):

The Suggested Events tab shows events that have a high chance of being your events, because you do not
yet have events recorded for the time periods covered by the listed events.
The All Events tab shows all events that are recorded for this vehicle and that do not have an assigned driver.
This list also includes events for which the times overlap with the times for other events assigned to you.
Select the HOS events that belong to you and claim them. It is important that all driving time is accounted for
and assigned to the driver responsible. Additional events, such as Engine Power Up and Engine Power
Down, are also the responsibility of the driver and should be claimed.
Any unclaimed events remain in the list and are displayed to the next user of the ELD or can be proposed to
another driver by your carrier.
You can access the Unidentified Driving screen at any time. To do this:
1. Go to the HOS Status screen.
2. Tap Actions in the lower part of the screen.
3. Tap Review.

HOURS OF SERVICE DRIVER USER GUIDE

Claiming Unidentified Events

The red indicator shows the number of events and daily logs that have not yet been reviewed.
4. Tap Unidentified Driving. This option is available only if there are unidentified driving events.

HOURS OF SERVICE DRIVER USER GUIDE

Reviewing Carrier Edits

Reviewing Carrier Edits
If your supervisor, or another carrier staff member, has made changes to your hours of service log, you can
review these changes on the Carrier Edits screen:

The Carrier Edits screen shows each change with the following details:
The status of the event that was changed. If the status was changed, the old status is displayed.
The location where the event was recorded.
The day, date, and time when the event was recorded. If the time was changed, the new time is
displayed.
The vehicle for which the event was recorded.
The changes that were made displayed as the old value with a strike-through, an arrow, and the new
value. For example:

If a new event was added, "Event Added" is displayed.

The comment added by the editor, in the format "[Comment]".
You can access this screen from the Review Events screen, which is shown:
Automatically, when you sign in or out, or when you certify your logs.
When you tap Actions in the lower part of the HOS Status screen, and then tap Review.

HOURS OF SERVICE DRIVER USER GUIDE

Reviewing Carrier Edits

The red indicator shows the number of events and daily logs that have not yet been reviewed.
To accept or reject changes that carrier staff members have made to your hours of service logs:
1. Go to the Review Events screen (automatically or from the Actions menu on the HOS Status screen).
2. Tap Carrier Edits. This option is available only if there are carrier edits.

3. If you want to accept or reject all changes, tap Accept All or Reject All. If you want to accept or

reject certain changes, select the check box next to the event, then tap Accept Selected or
Reject Selected.

HOURS OF SERVICE DRIVER USER GUIDE

Reviewing Carrier Edits

HOURS OF SERVICE DRIVER USER GUIDE

Receiving Warnings

Receiving Warnings
The HOS module can be configured to issue visual warnings, both in advance of HOS rule events and when
an event occurs. These are some of the warnings that might be displayed:
An HOS Violations notice is issued when your time spent in the current HOS status causes an HOS rule to
be broken.

An HOS Violation Alert is issued if you violate the 100 air-mile radius exemption. It provides the reason for
violating the exemption and informs you that you have been switched back to your default HOS rules.

HOURS OF SERVICE DRIVER USER GUIDE

Receiving Warnings

An HOS Violation Alert is issued if you violate the non-CDL short-haul exemption. It provides the reason for
violating the exemption and informs you that you have been switched back to your default HOS rules.

HOURS OF SERVICE DRIVER USER GUIDE

Receiving Warnings

An Unsigned days warning is issued if you have HOS logs that have not been certified. It provides the dates
for the uncertified HOS logs. To review and certify your logs go to the HOS Status screen, tap Actions and
then Review.

HOURS OF SERVICE DRIVER USER GUIDE

Using the Inspector Mode

Using the Inspector Mode
The Inspector mode can be used by road side inspectors to view HOS logs and other details in a simplified,
read-only interface.

Entering Inspector Mode
To enter the Inspector mode:

1. Go to the HOS Status screen.
2. Tap Actions at the bottom of the screen.

3. Tap Inspector Mode.

4. Tap Continue to enter the Inspector mode. Note that t o leave the Inspector mode, you must enter
the appropriate password for the account that you are signed into.

HOURS OF SERVICE DRIVER USER GUIDE

Using the Inspector Mode

Leaving Inspector Mode
To leave the Inspector mode:

1. Tap the back button in the upper left corner until you see a password prompt.
2. Enter the password for the account that you are signed into and tap Continue.

HOURS OF SERVICE DRIVER USER GUIDE

Using the Inspector Mode

Sharing Daily Logs
You can share the HOS logs for the past 8 days with the FMCSA, either by email or by uploading them directly
to a server. To do this:

1. Go to the summary list view in the Inspector mode UI.
2. Tap the share button

in the upper right corner of the screen.

3. On the Share Data screen select the method for sharing the logs and, optionally, enter a note.

HOURS OF SERVICE DRIVER USER GUIDE

Using the Inspector Mode

4. Tap Send Logs.

Viewing Daily Logs
The initial screen in Inspector Mode shows the daily HOS log entries for the past 8 days in a summary list.

HOURS OF SERVICE DRIVER USER GUIDE

To view the HOS details for a single day, tap the arrow button

Using the Inspector Mode

to the right of the entry. The following screens

are available for the selected day:
Event list for a selected day:

HOURS OF SERVICE DRIVER USER GUIDE

To view more details about an event, tap the arrow button

Using the Inspector Mode

to the right of the entry.

HOURS OF SERVICE DRIVER USER GUIDE

Using the Inspector Mode

Chart view for a selected day:

To move forward or backward through the HOS events, tap the right or left arrow buttons.
To view a shorter or longer time period on the chart, tap the zoom icons in the lower part of the screen.

Information view for a selected day:

HOURS OF SERVICE DRIVER USER GUIDE

Using the Inspector Mode

Unidentified events list for a selected day:

This list shows all events that have been recorded for the currently assigned vehicle, but are not assigned

HOURS OF SERVICE DRIVER USER GUIDE

Using the Inspector Mode

to a driver. Events that have been claimed by a driver on the Unidentified Driving screen are shown in grey
with a line through them. All remaining unclaimed events are displayed without a line through them. To view
more details about an event, tap the arrow button

to the right of the entry.

HOURS OF SERVICE DRIVER USER GUIDE

Troubleshooting Malfunctions and Diagnostic Issues

Troubleshooting Malfunctions and Diagnostic Issues
Viewing Malfunctions and Diagnostic Events
If you are experiencing any malfunctions or diagnostic issues, the indicators in the lower right corner of the
HOS Status screen turns red or orange, respectively. The indicators remain colored until the malfunction or
diagnostic has been resolved. A banner in the matching color displays in the lower part of the screen. The
banner displays every time a new malfunction or diagnostic event occurs. It also displays after you sign in, if
the malfunction or diagnostic event is still active. Tap the banner or the diagnostic indicators to open the
Indicators screen. This screen lists information about all malfunctions and diagnostic events that are
currently applicable.

Identifying Malfunctions and Required Actions
The table below describes the possible malfunction codes:

Malfunction

Description

Power compliance

There has been a hardware power issue or possible tampering with the unit that is

malfunction

installed in your vehicle. The recorded engine on and off events do not match between
the mobile device and the vehicle unit. Possibly the vehicle has been operated with

HOURS OF SERVICE DRIVER USER GUIDE

Malfunction

Troubleshooting Malfunctions and Diagnostic Issues

Description
the hardware unit unplugged. This issue has lasted for 30 minutes or more over a 24hour period.

Engine

The mobile device has lost connectivity to the vehicle unit for 30 minutes or more

synchronization

during a 24-hour period. During this time the data on engine power status, vehicle

compliance

motion status, miles driven, and engine hours could not be accessed.

malfunction
Timing compliance

There was a discrepancy of more than 5 minutes between the hardware unit time and

malfunction

mobile device time, or between mobile device time and server time. Where server
time represents an accurate external UTC source.

Positioning

The vehicle has traveled 5 miles without valid GPS data being obtained, and a

compliance

cumulative 60 minutes over a 24 hour period has elapsed from such times. Check

malfunction

your GPS aerial.

Data recording

The mobile device is unable to properly record required data, because insufficient

compliance

storage space is available on the device. The mobile device can no longer record new

malfunction

events and you might lose events that have not been uploaded yet.

Data transfer

The automatic data transfer check that is done once within each 24-hour period has

compliance

failed 3 times consecutively. This means that you might have issues if you try to

malfunction

transfer your data.

These are the required actions for all malfunctions:
1. Note the type of malfunction and provide written notice of the malfunction to your motor carrier within 24
hours.
2. Ensure that you have an accurate record of duty status (RODS) for the current 24-hour period and the
previous 7 consecutive days. This can be either in form of records from the ELD or RODS on compliant
graph-grid paper. If necessary, manually reconstruct the RODS for any missing period.
3. Continue to manually prepare compliant RODS on graph-grid paper until the ELD is serviced and back
in compliance.

Identifying Diagnostic Events and Required Actions
The table below describes the possible diagnostic events:

Diagnostic
event

Description

Power data

There has been a hardware issue with the unit that is installed in your vehicle.

diagnostic event

Possible causes are:

HOURS OF SERVICE DRIVER USER GUIDE

Diagnostic
event

Troubleshooting Malfunctions and Diagnostic Issues

Description
The hardware unit has lost power during operation.
The hardware unit has become unplugged.
The hardware unit did not start up within 6 minutes of the engine being turned on.
If this issue leads to an aggregated in-motion driving time understatement of 30
minutes or more over a 24-hour period across all drivers using this vehicle, including
unidentified drivers, a power compliance malfunction will be raised.

Engine

The hardware unit has lost connectivity to the vehicle's ECM for at least 5 seconds.

synchronization

During this time the data on engine power status, vehicle motion status, miles driven,

data diagnostic

and engine hours could no longer be accessed. If the connection is lost for 30

event

minutes or more during a 24-hour period, an engine synchronization compliance
malfunction will be raised.

Missing required

Some data for an HOS event is missing. For example, if you have been prompted for a

data elements data

manual location and you have not provided it.

diagnostic event
Data transfer data

The automatic data transfer check has failed and now the check will be performed

diagnostic event

once within each 24-hour period. If this check fails more than 3 consecutive times, a
data transfer malfunction will be raised. This means that you might have issues if you
try to transfer your data.

Unidentified driving

The vehicle has had 30 minutes or more of driving within a 24-hour period that is not

records data

assigned to a driver.

diagnostic event

HOURS OF SERVICE DRIVER USER GUIDE

Troubleshooting WorkPlan

Troubleshooting WorkPlan
The following sections describe how to perform troubleshooting tasks, which might be required if you are
experiencing issues using WorkPlan.

The following instructions differ depending on the type of device you have. Some of the settings
might have different names on your device or might be located in a different menu structure.

Clearing the App Data
Required if you are using WorkPlan and you are experiencing stability issues, because of low storage space.

These instructions result in lost data. Follow these instructions only if you have been instructed
to do so.

On Android Devices
1. Before you clear your app data, always try to resolve the issues you are having by powering your device
off and back on again first.
2. From your home screen, enter your Settings menu.
3. Tap Applications (or Apps on some devices). There might be a list of apps here, or you might need to
tap Application Manager and then All.
4. Select WorkPlan.
5. Tap Clear Data (this button might be under Storage on some devices).

On iOS Devices
1. Before you clear your app data, always try to resolve the issues you are having by powering your device
off and back on again first.
2. From your home screen, enter your Settings menu.
3. Tap General, then Storage & iCloud Usage.
4. Under Storage, tap Manage Storage.
5. Select WorkPlan.
6. Tap Delete App.
7. Navigate to the App Store and re-install WorkPlan.

Disabling Battery Optimization Mode (Android Only)
Required if you are using WorkPlan on an Android device and you are experiencing stability issues, because

HOURS OF SERVICE DRIVER USER GUIDE

Troubleshooting WorkPlan

the battery optimization mode is closing down WorkPlan automatically.
1. From your home screen, enter your Settings menu.
2. Tap Battery.
3. Tap the More button (the three dots in the upper right corner).
4. Tap Battery optimization.
5. Tap Not Optimized and then select All apps.
6. Select WorkPlan.
7. Select Don't optimize. Or, if you have a Battery Optimization setting, turn it off.

Setting an Appropriate Notification Sound (Android Only)
Required if you are using WorkPlan and Hours of Service as an ELD on an Android device and you are
experiencing the following issue: You are starting to drive without being signed in to WorkPlan and either there
is no notification sound or the notification sound continuously plays without stopping.
1. From your home screen, enter your Settings menu.
2. Tap Sound.
3. Tap Notification sound (or Default notification ringtone on some devices) and select an appropriate
sound. This sound will be used when you have not signed in to WorkPlan and the vehicle is starting to
move.
4. Ensure that you are not in silent mode.

HOURS OF SERVICE DRIVER USER GUIDE

HOS Violations and Breaks

HOS Violations and Breaks
The following violations can be reported based on your hours-of-service report:

Driving Limit Violations
Within a work shift, a limit exists on the time you may spend driving, before a between-shifts rest break is
necessary. Hours of Service uses the following driving limits:
11 hours for federal US rules
12 hours for California, Florida, and Texas rules
13 hours for Canada South rules

Federal Rest Break Violation
According to federal US rules, you may not drive for more than 8 consecutive hours without taking a rest break
of at least 30 minutes. You can spend this break either off duty or in the sleeper berth, or waiting in an oilfield
(if you are using oilfield options).

On-Duty Limit Violations
Within a work shift, you can be on duty (driving or performing on-duty tasks) for a limited amount of time. After
this time limit, you may not drive before you have completed a between-shifts rest break. Hours of Service
uses the following on-duty limits:
14 hours (including rest breaks) for federal US rules
14 hours (not including rest breaks) for Canada South rules
15 hours (not including rest breaks) for Texas rules
16 hours (including rest breaks) for California and Florida rules
16 hours (including rest breaks) for Canada South rules
This violation rule is about driving. Provided that you do not start driving after the time limit stated above, this
violation is not recorded. For example (if using federal US rules), after 14 hours spent on duty or driving, you
can perform non-driving tasks without violating this rule. If, however, after that, you start driving again before
taking another 10 hour break, a violation is recorded against this rule.
Exceptions that Hours of Service applies to the on-duty limit rule are:
The 16-hour on-duty limit rule, which allows a single violation of the on-duty limit rule (up to 16 hours on
duty) within a weekly on-duty period. This exception is applicable to federal US rules only.
The 100 air-mile exemption rule, which allows for different limits if you stay within a 100 air-mile radius

HOURS OF SERVICE DRIVER USER GUIDE

HOS Violations and Breaks

of a specific location and return to that location within 12 consecutive hours. This exception is applicable
to federal US rules only.
The non-CDL short-haul exemption rule, which allows for different limits if you drive a vehicle that
doesn't require a commercial drivers license, stay within a 150 air-mile radius of a specific location and
return to that location every day. This exception is applicable to federal US rules only.

Federal 16-Hour On-Duty Limit Violation
Once within a weekly on-duty period (between two long rest breaks), you can be on duty (driving or performing
on-duty tasks) for up to 16 hours if you meet the following requirements:
Use federal US rules.
Start from and return to the same location as for the previous 5 work shifts. You may have long rest
breaks between these 5 work shifts.
Take a continuous between-shifts rest break, and not a split between-shifts rest break, before and after
the shift.
Use the exemption only once within a weekly on-duty period (between two long rest breaks).
See Enabling the 16-Hour Exemption for more information.

Weekly On-Duty Limit Violations
The weekly on-duty period and the required long rest breaks between the periods depend on the rule set that
you use:

Federal US rules
According to federal US rules, you may not drive if you have spent either 60 hours within 7 consecutive days or
70 hours within 8 consecutive days on duty. To be allowed to drive again you must take a long rest break of 34
or more consecutive hours. Otherwise a violation is noted in Hours of Service.

You can use either the 60 hour-7 day rule or the 70 hour-8 day rule, but not both. The rule to
use depends on how many days per week your organization operates and which rule set your
organization has selected.

California rules
According to California rules, you may not drive if you have spent 80 hours within 8 consecutive days on duty.
To be allowed to drive again you must take a long rest break of 34 or more consecutive hours. Otherwise a

HOURS OF SERVICE DRIVER USER GUIDE

HOS Violations and Breaks

violation is noted in Hours of Service.

Texas rules
According to Texas rules, you may not drive if you have spent 70 hours within 7 consecutive days on duty. To
be allowed to drive again you must take a long rest break of 34 or more consecutive hours. Otherwise a
violation is noted in Hours of Service.

Florida rules
According to Florida rules, you may not drive if you have spent either 70 hours within 7 consecutive days or 80
hours within 8 consecutive days on duty. To be allowed to drive again a long rest break of 34 or more
consecutive hours is required. Otherwise a violation is noted in Hours of Service.

A driver can use either the 70 hour-7 day rule or the 80 hour-8 day rule, but not both. The rule
to use depends on how many days per week your organization operates.

Canada South rules
According to Canada South rules, which apply to the area south of 60 degrees latitude, you may not drive if you
have spent either 70 hours within 7 consecutive days or 120 hours within 14 consecutive days on duty. If using
the 7 day period, you may drive again after you have taken a long rest break of 36 or more consecutive hours. If
using the 14 day period, you may drive if you have a rest period of 24 or more consecutive hours after the first
70 hours of on-duty time and a long rest period of 72 or more consecutive hours after the remaining 50 hours
of on-duty time. Otherwise a violation is noted in Hours of Service.

You can use either the 70 hour-7 day rule or the 120 hour-14 day rule, but not both. The rule to
use depends on how many days per week your organization operates.

100 Air-Mile Exemption Rule Violations
If you are using federal US rules, you might be able to use the 100 air-mile exemption. This rule exempts you
from complying with the federal rest break rule, which requires you to take a rest break of 30 minutes or more
if driving for more than 8 hours. To be eligible for the 100 air-mile exemption you must:
Return to the same location where you started your shift, within 12 hours of the start of your shift.
Not drive for more than 11 hours without having a rest break of 10 consecutive hours.
Not go further than 100 air-miles (185200 meters) away from where you started your shift.
If you violate any of these, the 100 air-mile exemption is canceled and normal on-duty limits and break

HOURS OF SERVICE DRIVER USER GUIDE

HOS Violations and Breaks

requirements apply.
See Enabling the 100 Air-Mile Exemption for more information.

Non-CDL Short-Haul Exemption Rule Violations
If you are using federal US rules, you might be able to use the non-CDL short-haul exemption. This rule
exempts you from complying with the federal rest break rule, which requires you to take a rest break of 30
minutes or more if driving for more than 8 hours. See Enabling the Non-CDL Short-Haul Exemption for more
information about how to qualify, which rules apply and how to turn the exemption on or off.
If you violate the non-CDL short-haul exemption rule, the exemption is canceled and normal on-duty limits and
break requirements apply.

Breaks
The following types of breaks are defined for the purposes of hours-of-service reporting:

30-minute rest break
According to federal US rules, you may not drive for more than 8 consecutive hours without taking a rest break
of at least 30 minutes. You can spend this break either off duty or in the sleeper berth, or waiting in an oilfield
(if you are using oilfield options).

Between-shifts rest break
Between work shifts you must take rest breaks of 8 (for Texas rules) or 10 (for other rule sets) consecutive
hours. These breaks are required to restart your driving allowance for the next work shift. Between-shifts rest
breaks can be spent:
Entirely in the sleeper berth.
Entirely off duty.
Entirely in the Waiting state (when using oilfield options).
As a combination of off-duty time, waiting and sleeper-berth time with no interruptions.

Split between-shifts rest breaks
Between work shifts you can also take split rest breaks rather than continuous rest breaks. Split rest breaks
allow you to restart your driving allowance if the following requirements are met:
One rest break must consist of at least 8 consecutive hours spent in the sleeper berth.
The second rest break must consist of at least 2 consecutive hours spent off duty, waiting, in a sleeper
berth or as a continuous combination of two of these states.

HOURS OF SERVICE DRIVER USER GUIDE

HOS Violations and Breaks

If using oilfield options, the split rest break is a combination of 2 different rest periods of at least 2 hours
that when summed together make at least 10 hours. Requirements for the periods:
o At least 1 of the rest periods must be at the oilfield.
o A rest period at the oilfield can be off-duty, waiting or sleeper-berth time or a continuous combination
of them.
o A rest period outside the oilfield can only be sleeper berth time.
You can separate the two split rest breaks by driving time. The driving time between the two split rest breaks
counts towards the work shift after the rest break.

Long rest breaks between weekly on-duty periods
Between weekly on-duty periods you must take long rest breaks to restart your driving allowance for the next
weekly on-duty period.
The required length of the long rest break between weekly on-duty periods depends on the rule set you are
using:
If you are using any US rule sets, a long rest break of 34 consecutive hours is required.
If you are using the Canada South 70 hour-7 day rule, a break of 36 consecutive hours is required.
If you are using the Canada South 120 hour-14 day rule, a break of 24 consecutive hours is required
after the first 70 hours of on-duty time and a break of 72 consecutive hours is required after the
remaining 50 hours.
You must spend long rest breaks off duty.