User manual for "My20"

A paid subscription is required for ELD compliance. For complete training,
visit our driver resource center: https://konexial.com/resources/training/
ELD Manual (Print or Electronic) Must Remain In Truck.

KONEXIAL

TABLE OF
CONTENTS
INTRODUCTION
ELD TIPS
HARDWARE
INSTALLATION
APP SHORTCUTS & TIPS
STARTING AN ELD SESSION
ELD (ELECTRONIC LOGGING DEVICE)
CONNECTION
APP ASSISTANT
APP OPERATION

03
04-05
06-07
08-10
11
12
13-15
16
17-25

17. Main Menu
18. Settings
19. Viewing, Annotating, and Certifying Logs
20. Quick Tutorial: Logs
21. ELD Malfunction Procedure Instructions
22.-23. HOS Time Clock
24. HOS Exceptions and Breaks
25. HOS Exceptions and Breaks: Agriculture Exemption

UNIDENTIFIED DRIVING RECORDS (UDRS)
ADDITIONAL APP FEATURES
NOTES

26-28
29
30

INTRODUCTION
Thank you for choosing Konexial, your complete ELD solution. This
compact & easy-to-use device has everything you need for FMCSA
compliance & MUCH more

Whats Included:
Konexial Electronic
Logging Device
supporting a 9 Pin
(J1939) OR OBDII
ECM Port
Access to
electronic ELD
User Manual
Free Konexial
My20 App
Download

OR

What you need:
A valid ELD subscription
Cellular tablet or smartphone with unlimited data running
Apple iOS 14.0 (or higher) OR Android running 8.0 (or
higher).
Verify your operating system at www.konexial.com/faq
Dash or window mount for your smartphone or tablet**
NOTE: Your mobile device must have INTERNET capability with unlimited
data and nationwide coverage. **Most drivers prefer a tablet.
MOBILE HOTSPOTS ARE NOT COMPATIBLE

3

ELD TIPS

Konexial Bluetooth
ELD

Konexial Cellular
ELD

Konexial Behind the
Dash ELD

Use one ELD per truck. Keep the ELD plugged in at all times. If
you need to move it to another truck, call Konexial Support before
switching it: (865) 888-6920.
Confirm the ELD is working. Check for a green light. Do not
unplug the device unless Support instructs you to. If unplugging is
required, always turn the truck engine off first.
Stay connected to be compliant. You must use the My20 App and
stay connected to the ELD throughout the day. The app requires
your input and daily log certification.
Log in before engine on/off. Ensure you are logged into My20 and
connected to the ELD before starting or shutting off your engine.
Missing this data creates Unidentified Non-Driving Records
(UDRs) you'll later have to review.
Understand your workday. A workday includes all driving from
first engine on to last engine offOn Duty, Off Duty, Personal
Conveyance (PC), Short Haul, and Agricultural (AG) exceptions.

4

ELD TIPS
Set duty status before your first move. If using PC or AG, change
your duty status and set your AG circle before beginning your
workday. This prevents the app from automatically placing you On
Duty.
End trips properly. At the end of your 14-hour workday, end your
Trip, complete the Post-Trip, then End Work Day and certify your
logs.
Keep My20 visible and active. Keep the My20 app open on the
front screen. Backgrounding the app may cause it to hibernate and
disconnect Bluetooth. Your device must be mounted and visible
from the drivers seat.
During maintenance, if your mechanic does not have an ELD
subscription, leave the ELD plugged in unless they must access the
ECM port. If the truck is driven, send the records to your carrier to
follow the UDR process.
Certify your logs daily. Drivers must certify their Record of Duty
Status each day after the post-trip or from the RODS screen by
tapping Certify Records.
Ensure accurate IFTA reporting. Your ELD subscription includes
IFTA calculations. For accurate reports, enable location tracking on
both the device and the app are set to "while using the app" and
make sure all miles and locations are recorded. Upload fuel
receipts individually or via .csv file.

5

HARDWARE: Konexial ELD

What Type of ECM Port Does Your Truck Have?
The Konexial ELD comes equipped with a
9 pin ECM connector. If the truck has a 9
pin ECM port, no adapter is required.

If the truck has a 6 Pin ECM port,
a 6 pin to 9 pin adapter is required

If the truck has an 14 pin ECM
port, a 14 pin to 9 pin adapter is
required

If the truck has an OBDII port, a
OBDII to 9 pin adapter is required

Adapter cables sold separately at Konexial.com
WARNING: Please remove the ELD device before any work is done on
the electrical system, battery changes or charge, as this might
damage the device and void any warranty on the device

6

HARDWARE: Konexial Cellular ELD
What Type of ECM Port Does The
Truck Have?

The Konexial Cellular ELD has an OBDII connector, if
the truck has an OBDII ECM Port, no adapter is required

If the truck has a 9 pin ECM port, a
9 pin to OBDII adapter is required

Adapter cables sold separately at Konexial.com
WARNING: Please remove the ELD device before anyIfwork
is done
the truck
has an 9 Pin ECM
on the electrical system, battery changes or charge,
as
this
might
An OBDII to 9 Pin adapter cable i
for purchase at kone
damage the device and void any warranty onAvailable
the device

7

INSTALLATION

Minimum Device Requirements

iOS
Minimum: iOS 15 or higher iPhone 7 or newer iPad Mini 4, iPad Air
2, or newer Recommended: iOS 26 iPhone 12 or newer Any iPad
released in the last 4 years

Android
Minimum: Android 8 or higher Recommended: Android 12 or higher
Phones: Google Pixel 8 or newer, Samsung Galaxy S21 or newer,
OnePlus 13, Sony Xperia 1 VII, and the latest Samsung Galaxy S25 series.
**Tablets are preferred by most drivers

8

INSTALLATION
Step 1: Purchase Subscription
Purchase subscription from konexial.com/subscriptions. You will
receive an order confirmation email with instructions on how to create
your carrier and driver accounts, and vehicles or assets.
*Do not create a new account in the mobile application. This could
cause log-in issues later in the on-boarding process.
For fleets of 10 or more vehicles, contact support at 865-888-6920 ext 2
for time saving set up.

Step 2: Set Up Carrier
Once the subscription has been purchased click on the "Set 

Read the full extracted text