User manual for "My20"

A paid subscription is required for ELD compliance. For complete training,
visit our driver resource center: https://konexial.com/resources/training/
ELD Manual (Print or Electronic) Must Remain In Truck.

KONEXIAL

TABLE OF
CONTENTS
INTRODUCTION
ELD TIPS
HARDWARE
INSTALLATION
APP SHORTCUTS & TIPS
STARTING AN ELD SESSION
ELD (ELECTRONIC LOGGING DEVICE)
CONNECTION
APP ASSISTANT
APP OPERATION

03
04-05
06-07
08-10
11
12
13-15
16
17-25

17. Main Menu
18. Settings
19. Viewing, Annotating, and Certifying Logs
20. Quick Tutorial: Logs
21. ELD Malfunction Procedure Instructions
22.-23. HOS Time Clock
24. HOS Exceptions and Breaks
25. HOS Exceptions and Breaks: Agriculture Exemption

UNIDENTIFIED DRIVING RECORDS (UDRS)
ADDITIONAL APP FEATURES
NOTES

26-28
29
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INTRODUCTION
Thank you for choosing Konexial, your complete ELD solution. This
compact & easy-to-use device has everything you need for FMCSA
compliance & MUCH more

Whats Included:
Konexial Electronic
Logging Device
supporting a 9 Pin
(J1939) OR OBDII
ECM Port
Access to
electronic ELD
User Manual
Free Konexial
My20 App
Download

OR

What you need:
A valid ELD subscription
Cellular tablet or smartphone with unlimited data running
Apple iOS 14.0 (or higher) OR Android running 8.0 (or
higher).
Verify your operating system at www.konexial.com/faq
Dash or window mount for your smartphone or tablet**
NOTE: Your mobile device must have INTERNET capability with unlimited
data and nationwide coverage. **Most drivers prefer a tablet.
MOBILE HOTSPOTS ARE NOT COMPATIBLE

3

ELD TIPS

Konexial Bluetooth
ELD

Konexial Cellular
ELD

Konexial Behind the
Dash ELD

Use one ELD per truck. Keep the ELD plugged in at all times. If
you need to move it to another truck, call Konexial Support before
switching it: (865) 888-6920.
Confirm the ELD is working. Check for a green light. Do not
unplug the device unless Support instructs you to. If unplugging is
required, always turn the truck engine off first.
Stay connected to be compliant. You must use the My20 App and
stay connected to the ELD throughout the day. The app requires
your input and daily log certification.
Log in before engine on/off. Ensure you are logged into My20 and
connected to the ELD before starting or shutting off your engine.
Missing this data creates Unidentified Non-Driving Records
(UDRs) you'll later have to review.
Understand your workday. A workday includes all driving from
first engine on to last engine offOn Duty, Off Duty, Personal
Conveyance (PC), Short Haul, and Agricultural (AG) exceptions.

4

ELD TIPS
Set duty status before your first move. If using PC or AG, change
your duty status and set your AG circle before beginning your
workday. This prevents the app from automatically placing you On
Duty.
End trips properly. At the end of your 14-hour workday, end your
Trip, complete the Post-Trip, then End Work Day and certify your
logs.
Keep My20 visible and active. Keep the My20 app open on the
front screen. Backgrounding the app may cause it to hibernate and
disconnect Bluetooth. Your device must be mounted and visible
from the drivers seat.
During maintenance, if your mechanic does not have an ELD
subscription, leave the ELD plugged in unless they must access the
ECM port. If the truck is driven, send the records to your carrier to
follow the UDR process.
Certify your logs daily. Drivers must certify their Record of Duty
Status each day after the post-trip or from the RODS screen by
tapping Certify Records.
Ensure accurate IFTA reporting. Your ELD subscription includes
IFTA calculations. For accurate reports, enable location tracking on
both the device and the app are set to "while using the app" and
make sure all miles and locations are recorded. Upload fuel
receipts individually or via .csv file.

5

HARDWARE: Konexial ELD

What Type of ECM Port Does Your Truck Have?
The Konexial ELD comes equipped with a
9 pin ECM connector. If the truck has a 9
pin ECM port, no adapter is required.

If the truck has a 6 Pin ECM port,
a 6 pin to 9 pin adapter is required

If the truck has an 14 pin ECM
port, a 14 pin to 9 pin adapter is
required

If the truck has an OBDII port, a
OBDII to 9 pin adapter is required

Adapter cables sold separately at Konexial.com
WARNING: Please remove the ELD device before any work is done on
the electrical system, battery changes or charge, as this might
damage the device and void any warranty on the device

6

HARDWARE: Konexial Cellular ELD
What Type of ECM Port Does The
Truck Have?

The Konexial Cellular ELD has an OBDII connector, if
the truck has an OBDII ECM Port, no adapter is required

If the truck has a 9 pin ECM port, a
9 pin to OBDII adapter is required

Adapter cables sold separately at Konexial.com
WARNING: Please remove the ELD device before anyIfwork
is done
the truck
has an 9 Pin ECM
on the electrical system, battery changes or charge,
as
this
might
An OBDII to 9 Pin adapter cable i
for purchase at kone
damage the device and void any warranty onAvailable
the device

7

INSTALLATION

Minimum Device Requirements

iOS
Minimum: iOS 15 or higher iPhone 7 or newer iPad Mini 4, iPad Air
2, or newer Recommended: iOS 26 iPhone 12 or newer Any iPad
released in the last 4 years

Android
Minimum: Android 8 or higher Recommended: Android 12 or higher
Phones: Google Pixel 8 or newer, Samsung Galaxy S21 or newer,
OnePlus 13, Sony Xperia 1 VII, and the latest Samsung Galaxy S25 series.
**Tablets are preferred by most drivers

8

INSTALLATION
Step 1: Purchase Subscription
Purchase subscription from konexial.com/subscriptions. You will
receive an order confirmation email with instructions on how to create
your carrier and driver accounts, and vehicles or assets.
*Do not create a new account in the mobile application. This could
cause log-in issues later in the on-boarding process.
For fleets of 10 or more vehicles, contact support at 865-888-6920 ext 2
for time saving set up.

Step 2: Set Up Carrier
Once the subscription has been purchased click on the "Set Up Your
Account Link in the receipt email you will receive and complete the 4
steps: Create Carrier, Create Administrator Profile, Create Drivers,
Create Trucks/Vehicles and Trailers
*If you are not the admin for the carrier please bypass this step.

Step 3: Download
Driver App
Drivers should then go to the
Google Play Store or Apple
App store and download the
FREE app to your tablet or
Smartphone. When prompted,
you must allow the app access
to bluetooth, precise locations
while using the app,
microphone, notifications and
pictures.

9

INSTALLATION

Installing the Konexial ELD in the Vehicle

YOUR IGNITION MUST BE OFF PRIOR TO
INSTALLING YOUR ELD DEVICE

To install the Konexial ELD
Match the pin configuration on the back of the ELD to your ECM
connector (9pin or OBDII). Once the center pin "key" is aligned in
the "slot", push the device in to fully seat it, and then turn the outer
locking ring clockwise to the right by  of a turn to lock it in place.
If the ECM connector or ELD does not look like the back of your
ELD, an adapter cable may be needed.
Installation is complete when you see pulsing green light on the ELD

10

APP SHORTCUTS & TIPS
Home Screen Navigation

Shortcut Bar
The shortcut bar is located on the top of
the app screen. This section is
configurable. Tap the + on the far right of
the screen to choose and organize which
tools and functions are visible.

MY20 Assistant will present the
daily workflow:
Upon logging in, the My20
Assistant will present you with
your daily workflow.

Time Clock Widget
The time clock widget shows a snapshot of
your HOS clock, duty status, and todays
date and time. Slide up on the time clock
widget to see the full time clock screen.

11

STARTING AN ELD SESSION

Select Start Day

*The QuickStart Day will take you to the
last truck/trailer used and present the
same steps as the Start Day option.

Select Your Vehicle

Select other to choose a different
vehicle.

Add a Trailer (bypass if not applicable)
Add Load Details: Create a new load or select
from a list of dispatched loads. (bypass if not
applicable)
Change Duty Status: On Duty, Exemptions,
Sleeper Birth
Preform the Pre-Trip: This function is
timed; the system notes how long the
inspection takes.

12

ELD CONNECTION
Connecting to ELD

On the workflow screen,
if you are in On Duty
status, the app will tell
you that you can drive
when ready. If you are
in Off Duty status, the
app will say Resting.

To begin your duty day, start an ELD Session by selecting your vehicle
and trailer (if required). As long as you use the same truck and trailer,
additional trips are not required. Multiple loads can be recorded within
a trip using the Change/Add Loads or LoadIT shortcut. The only
time you need to create a new trip is when you switch a truck or trailer.
When you select End Day, you will end your current trip, complete a
Post-Trip DVIR, and need to certify your logs for that day.

An ELD Session must be created every time the truck engine
is on and ended at the end of each working shift.

Throughout your duty day, the My20 Assistant (workflow) will
present you with a variety of available options.
Load Details
Take a Break
CoDriver

Roadside Inspection
End Current Trip
End Workday

13

ELD CONNECTION

Troubleshoot Connection
IF THE ELD WONT CONNECT
Follow the Troubleshoot Connection" prompts to troubleshoot the ELD
connection:

NEED ADDITIONAL HELP?
Tap HELP from the main menu on the MY20 app. Here you will find
videos, FAQs and more help resources.
Email [email protected]
Call our support team at 865-888-6920 Ext. 2

14

ELD CONNECTION

Troubleshoot Connection
IF THE ELD WONT CONNECT
Follow the Troubleshoot Connection" prompts to troubleshoot the ELD
connection:

NEED ADDITIONAL HELP?
Tap HELP from the main menu on the MY20 app. Here you will find
videos, FAQs and more help resources.
Email [email protected]
Call our support team at 865-888-6920 Ext. 2

15

APP ASSISTANT

Roadside Inspection and FMCSA Upload

When stopped at roadside, tap
Roadside Inspection. Check that
all Unidentified Driving has been
claimed and your RODS are up to
date before sending them to the
officer.

Tap FMCSA Upload,
input the case ID or
comment via web or
email, and tap upload.
The officer will receive
the last 7 days of RODS
in the FMCSA web
services portal.

IMPORTANT: The MY20 app saves 8 days of log history. The
Konexial TOWER stores records for 6 months. Per FMCSA
regulations, a motor carrier must keep both the ELD RODS
data and a backup copy on a separate device for 6 months.

16

APP OPERATION
Main Menu

Tap the Main Menu icon in the upper left corner to access the
following options:
FMCSA Upload: Access FMCSA Upload from
this option or the home screen menu.
Alerts: Tap to see push notifications
from My20.
Unidentified Records: Manage
unassigned drive time and any
pending data so App will allow log off.
Receipts: Tap to input fuel receipts.
Messages: View dispatcher,
broadcast, or other load related
messages.
Driver Safety: Tap load your driver
safety report.
Unsigned Logs: Tap to see the daily
RODS outside the weekly duty cycle
that need to be signed.
Settings: Tap to open a sub-menu with
more settings
Help: Tap to access support
information on our website.
Logout: Tap to log out of the My20
app. If you get the View Pending
Data message, review and claim them.

17

APP OPERATION
Settings

Account: Tap to view your
carrier account information
and reset your password.
Cycle: Tap to set your HOS
cycle.
ELD Status: Tap to view
your current vehicle
information, connect to your
device, send debug
information and contact
support.
Offline Map: Tap to install
offline map.
ELD Update: Tap to update
your ELD firmware.
App Update: Tap to update
the My20 App

18

APP OPERATION

Viewing, Annotating, Certifying Logs

How to View Rods

How to Annotate Logs

Upon logging in, the My20
Assistant presents the
option to View RODS.

Annotations (notes) can be made to
current day logs as well as any of the
previous 7 days shown on the RODS
Timeline.
Select the status transaction you
want to add an annotation.
On the edit status screen, select the
annotation field to add your note.
Select from listing of status specific
notes or select Other option to add
personalized notes with the
keyboard or microphone.
Once you have finished, select Save in
the upper right corner of the screen.

RODS Shortcut: You can
access RODS from the
RODS shortcut located at
the top of your app screen.
On the RODS screen, you
can view Timeline, Recap,
and Daily Log PDF (the
photo reflects the recap
screen)

19

APP OPERATION
Quick Tutorials: Logs

How to End ELD Session
At the end of your work day:
Select End Day
Complete the end-of-day checklist
Mark loads as Delivered (if applicable)
by clicking Change and updating status
Add your Post-Trip Inspection (autoannotated on logs)
Click Inspection Completed and
confirm defects are listed
Change your duty status to Off Duty
To end the day click End Session

How to Certify Logs
Tap Certify Records, the bar will turn
green.
Tap the green Records certified to unsign
the daily log

20

APP OPERATION

Eld Malfunction Procedure Instructions
*IMPORTANT: Per FMCSA requirements, this information is
required as part of your ELD information packet.

PER FMCSA REGULATIONS, IN THE EVENT OF AN ELD
MALFUNCTION, A DRIVER MUST:
*Begin by contacting Konexial My20 Support to resolve
possible issues.
Note the malfunction of the ELD and provide written notice of
the malfunction to the motor carrier within 24 hours.
Reconstruct the RODS for the current 24-hour period and the
previous 7 consecutive days, and record the records of the
duty status on graph-grid paper logs that comply with 49 CFR
395.8*, unless the driver already has the records or retrieves
them from the ELD.
Continue to manually prepare RODS in accordance with 49
CFR 395.8 until the ELD is serviced and back in compliance.
The recording of the drivers hours of service on a paper log
cannot continue for more than 8 days after the malfunction; a
driver that continues to record his or her hours of service on a
paper log beyond 8 days risks being placed out of service.

21

APP OPERATION
HOS Time Clock

Distance: The
top left corner of
the screen shows
miles driven
today.

Date/Time/ELD
Status: The top
right corner displays
todays date, time,
and ELD status. Tap
for ELD Status
function.
Center Circle: Multifunction clock which
counts down from 8
when in driving status
for the 30 minunte
mandatory break and
counts up from 0:00
when in off duty/
sleeper status.
A white dashed vertical line on the RODS graph of the Logs screen will
appear when the duty status is changed to either OFF Duty or SLEEPER
to indicate when the 10 hour daily restart will be completed. Please wait
until the orange horizontal duty line crosses the white dashed vertical line
to ensure you get credit for the 10 hour restart.

22

APP OPERATION
HOS Time Clock

CYCLE: Displays
duty cycle and
remaining current
cycle time (lower
left). Tap cycle
time to change
your cycle type.

HOS: Displays
remaining HOS
time on 14 hour
duty clock (lower
center).

DRIVING:
Displays
remaining
driving time on
11 hour clock.
(lower right).
A white dashed vertical line on the RODS graph of the Logs screen will
appear when the duty status is changed to either OFF Duty or Sleeper to
indicate when the 10 hour daily restart will be completed. Please wait until
the orange horizontal duty line crosses the white dashed vertical line to
ensure you get credit for the 10 hour restart.

23

APP OPERATION

HOS Exceptions and Breaks
Touch center clock screen
to change duty status or
activate an exception
Touch the exceptions bar
on the top of the status
screen.
Choose the exception you
wish to enable.
Tap Activate to activate the
exception.
After turning exceptions
on, tap X to return to the
time clock screen.

NOTE: All exceptions must be activated while the truck is in park and NOT in
driving status. Exceptions must be activated BEFORE they are needed. They
can not be activated after the driving has occurred. Once activated, an
exception stays activated until manually deactivated (turned off).

Off Duty Exceptions:
Personal Conveyance
Agriculture - Livestock
Agriculture

Other Exceptions:
Personal Conveyance
Oil Field & Well Waiting
Split Sleeper Birth
Yard Moves
Short Haul
Short Haul - Concrete Delivery
Adverse Weather
Oversized/Overweight

24

APP OPERATION

HOS Exemptions & Breaks: Agriculture Exemption
How To Activate the Agriculture Exemption:

Tap the orange
exception bar to
view available
ELD exceptions.
Touch activate
on Agriculture or
AgricultureLivestock to
activate the
exempt status

Set your location
either at the current
location or manually.
Tap the magnifying
glass or the search
button to manually
set your location.
If using AGLivestock, youll be
prompted to set your
origin and
destination locations.

Tap Use this
location once the
AG circle has
been set.
Start driving. You
will be alerted
when entering
and exiting the
150 air-mile
radius.

Pre FMCSA regulations, you must enter a complete address or GPS
coordinates, not just city and state.

25

UNIDENTIFIED DRIVING RECORDS
What are UDRs?

Unidentified Driving Records (UDRs) are created on the ELD
hardware whenever the truck engine is turned on or if the truck is
driven without a driver connecting to the hardware with the My20
App. Because the records can not transfer from the hardware through
to the My20 App via the Bluetooth connection, they are saved in the
hardwares memory until the next time a driver is connected to the
hardware with the app.

Warning: If UDRs are not accepted by the appropriate driver, his/her
logs are not current, accurate, or compliant.
UDRs are presented to any driver that connects to the hardware and
must be managed by the driver making the determination that the
records belong to him and need to be applied to his records to update
them, or that they dont belong to him and need to be sent to the
carriers My20 Tower administrator. UDRs are a very important facet
of compliance with the FMCSA mandate. All of a carriers UDRs are
transmitted to FMCSA any time any of the carriers drivers are
inspected.

HOW TO MANAGE UDR
1.Try to eliminate by staying connected to the ELD hardware whenever the
engine is on. If you are connected to the ELD hardware when the engine
is on, either when the truck is stopped or moving, the records will be
received by the app via Bluetooth, and the driver's logs will be up to date.
No UDRs are created.
2.If UDRs are created, they are automatically presented in list format when
the driver connects to the ELD.

26

UNIDENTIFIED DRIVING RECORDS
How to Manage UDRs

The UDR listing is presented with
each segment as unselected with a
circle. Each segment should be
reviewed by the driver. Those
records that belong to the driver
should be selected and the select
Accept Selected Segments.
If the segment belongs to the
driver, the driver should select the
circle and it will change to a filled
orange circle with a checkmark. If
the segment doesnt belong to the
driver, nothing more needs to be
done. Leave as an empty circle.

Once the segments have been reviewed the driver should
select Driver if either all of the segments belong to the
driver or if there is a mixture of Driver and Carrier. When
Driver is selected with a mixture of both driver and
carrier circles, the driver circle segments will go to the
driver and the remaining logs will go to the carrier.

27

UNIDENTIFIED DRIVING RECORDS
Continued- How to Manage UDRs

If all of the segments (orange
circles with a white checkmark)
belong to the carrier, select
Carrier to assign those
segments to the tower. Once
Driver has been selected those
records belonging to the driver
will be updated in the application
and the drivers logs will be
current and compliant.

Any UDR segment that has been
assigned to the driver by the
carrier will be tagged with an
Assigned by Carrier banner
below the segment. These UDRs
are managed by the driver in the
app in the same manner as the
UDRs that come directly from the
ELD.
UDRs must be reviewed before driving at the beginning of
the drivers day and after the driving day has been
completed at the end of the day before ending the trip,
certifying the RODs and logging off to verify ALL records
have accurately been assigned and logs updated properly.

28

ADDITIONAL APP FEATURES
DRIVE: Comercial Navigation
In-app commercial navigation
gives drivers turn-by-turn
directions directly in the My20
app. Points of interest are also
available. Navigate to fuel,
restaurants, weigh stations, truck
parking, truck dealerships, and
more. (*Add on Service).
LiFE: Curated Content Stream
The DriveLiFE curated content
stream brings encouraging,
uplifting, industry specific news,
articles, videos, and images,
directly into your My20 mobile
app.
Loads: Digital Loads Execution
Digital loads execution
centralize dispatch, document
management and compliance all
in one easy to use digital space.
Loads ensures a seamless and
efficient load execution process
from start to finish.

29

NOTES

ELD Support
email: [email protected]
phone: 865.888.6920 ext 2
training videos: www.konexial.com/training

30