User manual for "My20"
Below you will find the vendor provided user manual for the ELD product "My20".
For contact information and additional devices produced by the same vendor see their page
Konexial.
DRIVERS ELD MANUAL A SUBSCRIPTION SERVICE IS REQUIRED FOR ELD COMPLIANCE FOR COMPLETE TRAINING, VISIT OUR DRIVER RESOURCE CENTER www.konexial.com/training TIPS 1 Only use 1 ELD per truck. Always leave the ELD plugged in. If you need to move an ELD to a different truck, notifiy My20 support before moving. 2 Check for a GREEN light on the ELD. Do not remove the ELD from the ECM port. 3 Your My20 ELD app must be connected to the ELD to be compliant. Verify it is connected on the ELD status page. Menu >> Settings >> ELD Status 4 Make sure you are logged into the My20 app & connected to the ELD device before you start your engine or turn off your engine. This data has to be tracked, otherwise, it will come back later for you to accept as Unidentified Non-Driving Records (UDRs). 5 In On Duty status make sure you are connected to the ELD before and after you drive to do your Pre-trip and Post-trip each day. This is required and it will make sure all your records are current before you start driving that day and at the end of the day. 6 If the pre-trip button is grayed out, the truck has already been moved or the pre-trip inspection has been completed. You can delete the trip (if there is no velocity associated) and create another to complete a pre-trip inspection. If the post-trip button is grayed out, the post-trip inspection has already been completed. 7 The My20 app must be kept visible on the front of your phone or tablet. Otherwise, your phone may cause the app to hibernate and your Bluetooth connection may be lost. 8 If your mechanic does not have an ELD subscription, leave the ELD plugged into the truck while he/she completes their work unless there is a requirement to access the ECM port. If there is any driving done, send the records to the carrier to following the UDR process. 9 Drivers should certify their RODS as correct and accurate by signing logs on the SIGN screen or by selecting multiple days (white circles) at one time on the LOGS screen in the app at the end of every shift. 10 My20 Tower subscription includes IFTA calculations. IFTA reports will not be complete or accurate if the miles and location are not recorded accurately. Remember to upload your fuel receipts either individually or with .csv file upload. INTRODUCTION 04 HARDWARE 05 INSTALLATION 06 DOWNLOAD THE MY20 APP 06 CREATE YOUR ACCOUNT 06 INSTALL YOUR ELD 07 CONNECT ELD TO THE MY20 APP 08 HOW TO UPDATE ELD FIRMWARE 09 HOW TO UPDATE MY20 ELD APP 10 APP OPERATION MAIN MENU & SETTINGS 11 LOGS SCREEN & STATUS CHANGE 12 HOW TO ANNOTATE YOUR LOGS & CREATE TRIPS 13 HOW TO PRODUCE & TRANSFER HOS* 14 ELD MALFUNCTION INSTRUCTIONS* 15 TIME CLOCK & GREAT LOGS 16 HOS EXCEPTIONS 17 UDR - UNIDENTIFIED DRIVING RECORDS 18 GOFUEL, DRIVELiFE, & GOLOAD 22 NOTES 23 *PER FMCSA MANDATE, DRIVERS ARE REQUIRED TO HAVE ELD INSTRUCTIONS ONBOARD THEIR CMV IN PRINT OR ELECTRONIC FORM. LOS RECURSOS DE FORMACIN EN ESPAOL ESTN DISPONIBLES EN LA SECCIN DE AYUDA DE LA APLICACIN Y EN KONEXIAL.COM/TRAINING 03 INTRODUCTION Thank you for choosing MY20 - Your Complete ELD Solution. This compact & easy-to-use device has everything you need for FMCSA compliance & MUCH more! WHATS INCLUDED: 1- MY20 Electronic Logging Device 9 Pin (J1939) or OBDII ECM Port* MY20 User Manual** FREE MY20 App Download WHAT YOU NEED: Cellular tablet or smartphone with unlimited data running Apple iOS 11.0 (or higher) OR Android 7.0 (or higher). Verify your operating system at www.konexial.com/faq Dash or window mount for your smart phone or tablet*** NOTE: Your mobile device must have INTERNET capability with unlimited data. Mobile Hotspots are not compatible. Most drivers prefer iPad tablets. OUR MISSION IS TO HELP DRIVERS We are committed to providing the best solutions and customer support in the ELD business. *An adapter cable is required for trucks with OBDII or 6 Pin ECM ports, see page 4. **Per FMCSA Mandate: Beginning on 12/18/2017, a driver using an ELD must have an ELD information packet on-board the commercial motor vehicle (CMV) containing the following items: 1. A users manual describing how to operate the ELD 2. An instruction sheet describing the data transfer mechanisms supported by the ELD and step-by-step instructions to produce and transfer the drivers HOS records to an authorized safety official; 3. An instruction sheet describing ELD malfunction reporting requirements and record keeping procedures during ELD malfunctions; and 4. A supply of blank drivers records of duty status (RODS) graph-grids sufficient to record the drivers duty status and other related information for a minimum of 8 days. ***Per FMCSA ELD Rule 395.22(g): A portable ELD must be mounted in a fixed position during CMV operation and visible to the driver from a normal seated driving position. HARDWARE WHAT TYPE OF ECM PORT DOES YOUR TRUCK HAVE? FRONT MY20 ELD comes equipped with a 9 Pin ECM connector If your truck has a 9 Pin ECM Port No adapter cable is required. BACK 9 PIN ECM PORT FRONT BACK MY20 CELLULAR ELD OBDII Pin ECM connector If your truck has a OBDII Port No adapter cable is required. OBDII PIN ECM PORT If your truck has a 6 Pin ECM Port A 6 Pin to 9 Pin adapter cable is required Available for purchase at konexial.com 6 PIN ECM PORT If your truck has an OBDII ECM Port An OBDII to 9 Pin adapter cable is required Available for purchase at konexial.com OBDII ECM PORT ADAPTER CABLES SOLD SEPARATELY AT KONEXIAL.COM WARNING: Please remove the ELD device before any work is done on the electrical system, battery changes or charge, as this might damage the device and void any warranty on the device. 05 INSTALLATION STEP 1: DOWNLOAD THE MY20 APP Go to the App Store or Google Play Store and search for MY20 ELD by Konexial. Download the FREE app to your tablet or smartphone When prompted, you must allow the app access to bluetooth, location, and pictures. MY20 supports Apple iOS 11.0 (or higher) OR Android 7.0 (or higher). Verify compatible operating systems at www.konexial.com/faq **Tablets are preferred by most drivers STEP 2: CREATE YOUR ACCOUNT Once you have purchased an ELD subscription at www.konexial.com, follow the instructions sent to you in your new subscription purchase email. You will receive an order confirmation email with instructions on how to create your carrier and driver accounts, and trucks or assets. For fleets of 10 or more trucks, contact support at 865-888-6920 ext 2 for time-saving set up. 06 INSTALLATION STEP 3: INSTALL YOUR MY20 ELD YOUR IGNITION MUST BE OFF PRIOR TO INSTALLING YOUR ELD DEVICE. To install the MY20 ELD, match the pin configuration on the back of the ELD to your ECM connector (9pin or OBDII). Once the center pin "key" is aligned in the "slot", push the device to fully seat it, and then turn the outer locking ring clockwise (to the right) by 1/8 of a turn to lock it in place SLOTTED KEY PIN FOR 9 PIN ELD ECM PORT FRONT OF MY20 ELD BACK OF MY20 ELD KEY PIN FOR OBDII CELLULAR ELD FRONT OF MY20 CELLULAR ELD BACK OF MY20 CELLULAR ELD If your ECM connector or ELD does not look like the images above, you may need an adapter cable. Installation is complete when you see a pulsing green light on your ELD. 07 INSTALLATION STEP 4: CONNECT YOUR ELD TO THE MY20 APP TO CONNECT YOUR ELD TO THE MY20 APP: 1. While in your truck, confirm that Bluetooth and Location Services are enabled on your tablet or smartphone. Also, verify Date and Time - set automatically is activated on your device. 2. Open the MY20 app. 3. Tap ELD STATUS in the upper right corner. 4. Select your truck number under available devices. 5. ELD STATUS will change from Disconnected to ELD STATUS Scanning...Connecting...Connected! TROUBLESHOOTING If your ELD does not connect automatically try the following: 1. Do you see a pulsing green light on the edge or face of the ELD? If not, trying turning your ignition on. 2. Are Bluetooth and Location Services enabled on your tablet or smartphone? 3. Close all other open apps. 4. Temporarily disable any other Bluetooth accessories connected to your device. 5. Log out of the MY20 app and sign back in. 6. Unplug and plug in the MY20 ELD to the ECM port. 7. Delete and re-install the MY20 app on your mobile device. 8. Power your mobile device off and back on. If your ELD still will not connect or shows NO light or a solid red light, Call us at 865-888-6920 ext. 2 for assistance. 08 INSTALLATION STEP 5: UPDATE YOUR MY20 ELD DEVICE FIRMWARE STEP 5: UPDATE YOUR MY20 ELD DEVICE FIRMWARE YOURE ALMOST ALMOST DONE! DONE! YOURE The last step is updating your ELDs firmware - This is the operating The last step is updating your ELDs firmware - This is the operating system in the the MY20 MY20ELD. ELD.Periodically, Periodically,firmware firmwareisisupdated updated with system embedded embedded in with enhancements or bug fixes. enhancements or bug fixes. **My20 ELD Cellular Unit updates are done Over the Air (OTA) and will not follow this process.** TO UPDATE THE FIRMWARE ON YOUR MY20 ELD: TO UPDATE THE FIRMWARE ON YOUR MY20 ELD: Disconnectall allother otherbluetooth bluetoothdevices devices 11 Disconnect includingheadsets, headsets,cameras, cameras,etc. etc. including Joe Smith Joe Smith Withthe theELD ELDconnected connected 22 With to your device, tap to your device, tap Tap Settings. Settings. 33 Tap Tap ELD ELD update. update. 44 Tap MY20ELD02 Update MY20ELD02 55 TapUpdate NOTE: The The update updateprocess process take to 15 NOTE: cancan take 5 to5 15 minutes.Keep Keepthe theMY20 MY20 open during minutes. appapp open during this this process.Taking Takinga phone a phone or using other process. callcall or using other appsapps may slow or disrupt the update process. may slow or disrupt the update process. YOUR ELD INSTALLATION IS COMPLETE! reading to to learn learn how how to to operate operate your your MY20 MY20 ELD. ELD. Continue reading NEED HELP? Tap HELP HELP from the the main main menu menu on on the the MY20 MY20 app. app. Here Here you you will will find find How How Tap from to Videos, Videos, FAQs FAQs and and more more help help resources. resources. to Email [email protected] [email protected] Email Call our our support support team team at at 865.888.6920 865.888.6920 Ext.2 Ext.2 Call 09 08 APP OPERATION HOW TO UPDATE MY20 APP UPDATE MY20 APP Uninstall your current MY20 ELD App version. For iOS users: Tap & hold down the MY20 App icon until it shows an X Tap the X and it will say Cancel or Delete Choose Delete For Android users: Tap & hold down the MY20 App icon until it shows Uninstall Tap Uninstall Go to Google Play Store or Apple App Store and install the newest MY20 ELD App version available. 4.4 Love the MY20 app? Give our team, 5 STARS and POSITIVE Review 10 APP OPERATION INSTALLATION MAIN MENU & SETTINGS STEP 3: INSTALL YOUR MY20 ELD TAP THE MAIN MENU ICON IN THE UPPER LEFT CORNER TO ACCESS THE FOLLOWING OPTIONS: YOUR IGNITION MUST BE OFF P TO INSTALLING YOUR ELD DEVICE Joe Smith install the MY20 ELD, m MAIN MENUTo the 9 pin configuration Tap Home to exit the main menu and return to the back of the ELD Logs screen. to you connector. Take care to line Tap Daily Log to go to your LOGS screen. center pin which has a slo Tap Messages to view dispatcher, broadcast key. Most ECM connectio or other load related messages. are located under the d Tap Help to access support information on our website, such thehelp inside as the MY20 user manual (Englishalong & Spanish), videos,of the doo FAQs, and more! Tapping Settings will open a sub-menu with moreSLOTTED settings KEY PIN Tap About to go to our website. Tap Logout to sign out of the MY20 app. SETTINGS MENU Tap Carrier to view your carrier info and USDOT# 9 PIN ECM CONFIGURATION Tap Notifications to set HOS violation alert preferences. Tap Logs to set cycle, odometer, and restart menu. BACK MY20 If your ECM connector does not look like the diagram ab Tap Account to view account information and reset your password. (see page 4). After installing the MY adapter cable is required Tap ELD Status to view current GPS and vehicle in your ECM port, rotate the collar ringELD onfirmware the MY20 information as well as current version. ELD to th until it is fully seated. Installation is complete whentoyou Tap ELD UPDATE to download the latest firmware yoursee a 8 for instructions. green light on the ELD. faceSeeofpage your ELD. 11 APP OPERATION LOGS SCREEN OR h up the ECM p the ke a ports h or ame. D , an ELD right sing 06 & STATUS CHANGE Logs for the current day are displayed mid screen with the previous 7 days listed underneath. Tap the center of the graph to view current day log details. Tap any date below the graph to view previous day logs. LOGS SCREEN FUNCTIONS: The LOGS screen is the default screen for the MY20 app. Anytime you log in you will be directed to this screen. DUTY STATUS is displayed in the upper left corner. Tap CURRENT STATUS to view status options: On Duty Off Duty Sleeper Berth ELD STATUS is displayed in the upper right corner. Tap ELD STATUS to connect or disconnect your mobile device from the MY20 ELD. For log accuracy, your mobile device must ALWAYS be CONNECTED to the MY20 ELD when you are in your truck. See page 7 for connecting instructions. The grey circle in the top right will turn orange once all daily data has been transferred to the Tower. DO NOT log out until the circle turns ORANGE. You can tap the grey circle to see if there is any pending data to be processed. NOTE: The MY20 ELD automatically changes your duty status to Driving when your truck moves over 5MPH. You may change your duty status after your truck is stationary for 1 minute. 12 APP OPERATION LOGS SCREEN HOW TO CREATE A TRIP All driving activity duration, distance, pre & post DVIR, & document management is based on the drivers trips created. Connect to the ELD and select the TRIPS tab, from the drivers daily log screen. Select the + sign from the upper right hand corner of the screen. (you will see a list of your carriers trucks) Select the truck that you will be driving. (If you are connected to the ELD, there will be an orange currently connected banner) You will be brought to the New Trips screen. From here, you will select co-driver (if team driving), enter trailer numbers, & add shipping document information (numeric or photo upload option). Select save, in the upper right hand corner. You will be presented with pre & post-trip DVIR options HOW TO ANNOTATE YOUR LOGS Annotations (notes) can be made to current day logs as well as any of the previous 7 days shown on the LOGS SCREEN. On the LOGS Screen, tap the day then the graph of the day you wish to annotate. Tap + Add Annotation to annotate your logs. Annotations or Notes may be added to any time segment on your log and are not bound by specific transactions. Enter the start time, end time, location and note the reason for your annotation. Select save in the upper right corner of the screen. Once saved, you will see two arrowheads indicating start and end times connected by a dashed line on the top of the RODS 24-hour graph. Tap the back arrow in the upper left and you will see the annotation in white. 13 APP OPERATION HOW TO CERTIFY & TRANSFER YOUR HOS RECORDS *IMPORTANT: Per FMCSA requirements, your RODS logs must be reviewed and certified (signed) on a daily basis. This information is required as part of your ELD packet. 1) Begin on the LOG screen. Tap the center of the RODS graph of the current days log. Once selected LOGS, TRIPS, SiGN, & SHARE will appear with the Logs tab selected. 2) Review the driving , duty, and cycle hours and change as appropriate. 3) Add any annotations where appropriate. 4) Select the trips tab, review the docs for correct co-driver (if team driving), trailer, and documents. 5) Select the sign tab and use your finger or stylus to sign your signature. 6) Once completed, select save in the upper right corner of the screen. Ken Doe 1234568 3214 Tazewell Pike, Knoxville, TN 37918 HOW TO TRANSFER RODS From the logs screen, tap the RODS graph of the current days logs. Select the SHARE tab to create the days RODS pdf. On the Share tab, select SEND (Android users tap 3 vertical dots) in the upper right corner of the screen. A drop down box will appear with the options to transfer your RODS via : EMAIL: Enter an email address and send your log via email. PRINT: Connect your smart phone or tablet to a wireless printer to print a paper copy of your log. FMCSA Upload: Electronically transfers logs directly to the FCMSA site. Enter a comment to FMCSA. You will receive a confirmation message from the FMCSA. IMPORTANT: The MY20 app saves 8 days of log history. The MY20 TOWER stores records for 6 months. Per FMCSA regulations, a motor carrier must keep both the ELD RODS data and a back up copy on a separate device for 6 months. 14 APP OPERATION ELD MALFUNCTION PROCEDURE INSTRUCTIONS *IMPORTANT: Per FMCSA requirements, this information is required as part of your ELD information packet. PER FMCSA REGULATIONS, IN THE EVENT OF AN ELD MALFUNCTION, A DRIVER MUST: 1 Note the malfunction of the ELD and provide written notice of the malfunction to the motor carrier within 24 hours. 2 Reconstruct the RODS for the current 24-hour period and the previous 7 consecutive days, and record the records of the duty status on graph-grid paper logs that comply with 49 CFR 395.8*, unless the driver already has the records or retrieves them from the ELD. 3 Continue to manually prepare RODS in accordance with 49 CFR 395.8 until the ELD is serviced and back in compliance. The recording of the drivers hours of service on a paper log cannot continue for more than 8 days after the malfunction; a driver that continues to record his or her hours of service on a paper log beyond 8 days risks being placed out of service. NOTE: Drivers must notify My20 of any malfunction of the ELD. Support can be reached at 865-888-6920 ext 2 or screen shot can be emailed to [email protected] 15 APP OPERATION MY20 TIME CLOCK & GREAT LOGS MY20 TIME CLOCK SCREEN The MY20 time clock screen acts as the main hub for driver information. TIME CLOCK FUNCTIONS: CYCLE: Tap cycle time at the top left corner to change your cycle type. CONNECT: Tap the smaller circle on the bottom center of the screen. This should say CONNECTED at all times while using the ELD. TODAY: The bottom left corner of the screen shows miles driven TODAY. TIME CLOCK: The Center of your screen displays the time remaining in your 14 hour duty clock (top). Time remaining until the 8 hour mandatory break (center) DRIVING: The bottom right corner displays driving time available for the day. HOS: The top right corner shows how much time is left in your duty cycle day. OVERVIEW 5 TIPS FOR GREAT LOGS 1 GREEN LIGHT ON ELD: DO NOT REMOVE FROM PORT 2 ELD MUST BE CONNECTED TO APP, VERIFY EVERYTHING IS CONNECTED ON ELD STATUS PAGE. 3 EVERY STOP: YOU MUST CHANGE STATUS 4 ALWAYS LOOK FOR THE ORANGE CIRCLE BEFORE DISCONNECTING/LOGGING OUT. 5 TALK WITH KONEXIAL SUPPORT STAFF: 865-888-6920 EXT 2 FOR HELP. 16 APP OPERATION HOS EXCEPTIONS & BREAKS Tap the time clock icon Touch exceptions at the bottom right corner of the time clock screen. Choose the exception you wish to enable. Touch the toggle switch and the exception status will turn orange. After turning exceptions on, tap dismiss at the bottom of the screen to return to the time clock. NOTE: All exceptions must be turned on while the truck is in park and NOT in driving status. On Duty Exceptions: Yard Moves Short Haul Short Haul - Concrete Delivery 16 Hour Rules Off Duty Exceptions: Personal Conveyance Oil Field & Well-Waiting Split Sleeper Berth Agriculture Adverse Weather NOTE: BREAK COMPLETION LINE A white dashed vertical line on the RODS graph of the Logs screen will appear when the duty status is changed to either OFF Duty or SLEEPER to indicate when the 10 hour daily restart will be completed. Please wait until the orange horizontal duty line crosses the white dashed vertical line to ensure you get credit for the 10 hour restart. 17 APP OPERATION UDR - UNIDENTIFIED DRIVING RECORDS WHAT ARE UDRS? Unidentified Driving Records (UDRs) are created on the ELD hardware whenever the truck engine is turned on or if the truck is driven without a driver connecting to the hardware with the My20 App. Because the records can not transfer from the hardware through to the My20 App via the Bluetooth connection, they are saved in the hardwares memory until the next time a driver is connected to the hardware with the app. WARNING If UDRs are not accepted by the appropriate driver, his logs are not current, accurate, or compliant. UDRs are presented to any driver that connects to the hardware and must be managed by the driver making the determination that the records belong to him and need to be applied to his records to update them, or that they dont belong to him and need to be sent to the carriers My20 Tower administrator. UDRs are a very important facet of compliance with the FMCSA mandate. All of a carriers UDRs are transmitted to FMCSA any time any of the carriers drivers are 18 APP OPERATION UDR - UNIDENTIFIED DRIVING RECORDS HOW TO MANAGE UDR when the engine is on. If you are connected to the 1 hardware hardware when the engine is on, either when the truck is First, try to eliminate UDRs by staying connected to the stopped or the truck is moving, the records will be received by the ELD via BT and the logs will be up to date. No UDRs are created. 2 If UDRs are created, they are automatically presented in list format to the driver when the driver changes his status to a non-driving status. 19 APP OPERATION UDR - UNIDENTIFIED DRIVING RECORDS HOW TO MANAGE UDR an orange circle and should be reviewed individually by the 3 with driver. Each UDR segment is presented to the driver as preselected a. If the segment belongs to the driver, nothing more needs to be at this time (leave it alone and orange). b. If the segment doesnt belong to the driver, the driver should deselect that segment by touching the orange circle will change to a white outline. c. Once the segments have been reviewed the driver should select Driver if either all of the segments (all orange circles) belong to the driver or if there is a mixture of orange (Driver) and white circles (Carrier). When Driver is selected with a mixture of both orange and white, the orange circle segments will go to the driver and the white circles will go to the carrier. d. If all of the segments (orange circles) belong to the carrier, select Carrier to assign those segments to the tower. e. Once Driver has been selected those records belonging to the driver will be updated in the application and the drivers logs will be current and compliant. 20 APP OPERATION UDR - UNIDENTIFIED DRIVING RECORDS HOW TO MANAGE UDR will be tagged with an ASSIGNED BY CARRIER 4 carrier banner below the segment. These UDRs are managed by the Any UDR segment that has been assigned to the driver by the driver in the app in the same manner as the UDRs that come directly from the ELD. UDRs must be reviewed before driving at the beginning of the drivers day and after the driving day has been completed at the end of the day to verify ALL records have accurately been assigned and logs updated properly. 21 APP OPERATION MY20 DRIVE Fuel discounts arent just for large fleets anymore. GoFuel makes it possible for owner operators and small fleets to save money and get rewarded. GoFuel customers will receive discount fuel pricing and turn-by-turn directions to the lowest fuel price. SIGN UP TODAY AT konexial.com/gofuel The DriveLiFE curated content stream brings encouraging, uplifting, industry specific news, articles, videos, and images, directly into your My20 ELD mobile app. Every day youll find resources to help DriveLiFE spiritually, financially, environmentally, physically, and socially. Dynamic Load Matching Engine GoLoad, The worlds first dynamic load matching engine will allow carriers to view available loads based on their HOS data. Shippers have the ability to find capacity and name their price. Loads flow to drivers and dispatchers while drivers earn more money and reduce empty miles. SIGN UP TODAY AT konexial.com/goload 22 NOTES: My20 Driver ID: INTRODUCTION My20 Password : My20 ELD Support email: [email protected] phone: 865.888.MY20 ext 2 training videos: www.konexial.com/training 23 D KONEXIAL.COM 865.888.MY20 Drive LIFE Our philosophy at Konexial can be summed up into two words...Drive LIFE. We are committed to creating technology to HELP DRIVERS DRIVELiFE. 2022 Konexial, Inc. All Rights Reserved. v0452022