User manual for "ELDNEX"
Below you will find the vendor provided user manual for the ELD product "ELDNEX".
For contact information and additional devices produced by the same vendor see their page
ELDNEX.
User manual Alex Pro 1 Table of contents 2 Downloading the ELDNex App 3 Connecting the ELD device to the truck 3 Preparing for ELD Connection 4 Connecting Device (Phone or Tablet) to the ELD 5 Connection status 5 Changing duty status 5 Smart timer 6 Active Driver & Co-Driver 7 Switch Co-Driver 8 Truck & Trailer overview 8 Updating the trailer number 9 Overview and updating Shipping docs 10 Types of Duty Statuses 12 Sending ELD Logs for Inspection 13 Reviewing logs 14 Editing HOS Logs 15 Reviewing Settings 16 Certified days 16 Notifications 17 Sync data 17 Update firmware 18 Information 18 DVIR 19 Request list 20 Set odometer offset 21 Troubleshooting This manual is for drivers using ELDNex, a system made to make your job easier. Important: Per FMCSA rules, if you are using the ELDNex, this user manual must be available in the truck at all times. ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 2 Download Downloading the ELDNex App ELDNEX LLC Download the ELDNex App Go to the App Store (iPhone) or Google Play (Android) and search for ELDNex. Tap the appropriate button (Install or Get), then open the app. 1 Google Play Store (for Android phones/ tablets). 2 App Store (for iPhones and iPads). 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 3 Installation Connecting the ELD device to the truck Connect the Vehicle Gateway (such as PT30 or a similar device) to your truck. This device plugs into the trucks engine via the diagnostic port and sends driving data to the ELDNex app via Bluetooth. If youre not sure the device is installed correctly, contact your Safety Manager. You can also find detailed installation steps in the Vehicle Gateway Manual that came with your ELD device. Preparing for ELD Connection ELDNEX LLC Before starting completely turn off your vehicle and engage the parking brake for safety. 1 Make sure the ELD device is properly connected to the trucks diagnostic port (the engine and the app must remain off during this step) 2 Check the LED lights on ELD they should turn red. If not, turn the ignition to ON. 3 Wait when the left LED turns green, than you can open the ELDNex app. 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 4 Connect ELD Connecting Device 1 Open Settings on Android iOS your phone. (Phone or Tablet) to the 9:41 ELD Settings Settings Connecting ELD device 2 Tap on Bluetooth Android iOS within Connections. 9:41 Settings Settings Connecting ELD device 3 Make sure the Android iOS Bluetooth toggle is turned ON. 9:41 Settings Settings Connecting ELD device 4 Open the ELDNex app and enter your email and password, then tap Sign In. If you dont have login credentials, please contact your Safety Manager to get them. Sign in Email 5 If all previous steps [email protected] were completed correctly and you Password entered the right email and password, your phone will automatically connect to the Vehicle Gateway via Bluetooth. ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 5 Timer (Main page) Below is an overview of the main screen and its key features. Connection status Changing duty status 1 A green ELD icon will appear in the top-right corner of the main Logs page when your device is successfully connected to the Vehicle Gateway. 2 A green Online icon will appear in the top-left corner of the main Logs page when your device has a working internet connection. 1 To change your duty status Tap your current status and select one of the available options Or go to the apps main menu and tap the status from the bottom tab bar. (For more details about each status, see pages 1011.) 2 Split Sleeper Toggle This option appears if enabled by your ELD provider. Important: Use only if you're sure how it works or were instructed by your Safety Manager. Smart timer ELDNEX LLC 1 The main timer displays the remaining time based on your current duty status. 2 The Recap provides a summary of your driving and on-duty hours from the past 7 days. 3 The timer with three dials provides an overview of your remaining hours under FMCSA rules Driving Time left to drive in your current shift Shift Total hours remaining in your 14-hour on-duty window Cycle Time left in your 60/70hour cycle over 7 or 8 days. 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 6 Timer (Main page) Active Driver & Co-Driver If two drivers operate the same truck, there will be times when you need to switch control. To support this, the system provides two driver roles: 1 Active Driver This shows the driver who is currently active on duty. - Tapping this field opens the Switch Co-Driver function, which allows you to change the active driver by updating their duty status. 1 2 Co-Driver This is the second driver, currently inactive. The CoDriver can also log into the app, but their functionality is limited. Notes: If no co-driver has been added to the system, this field will display a dash (). 2 If you are not the active driver, the app will notify you upon login with a message stating that you are not currently active. Youll be given the option to either log out or remain inactive in the app. Important: Only the active driver can control driving-related actions such as updating status, trailer number, and shipping documents To make the co-driver active, the current driver must first disconnect the ELD from their app session. This ensures that control is passed properly and the new driver can take over operations in compliance with FMCSA rules. ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 7 Timer (Main page) Switch Co-Driver To switch the Co-Driver, the first Active Driver must first disconnect the ELD connected Online ELD. Once disconnected, the second driver will automatically become active and can begin their duties. re-trip in pection ON DUTY P : s Passed 8 49 :21 If you want to switch the co-driver, the active driver must complete the following steps: 7:25 hrs 1 On the main screen with the Timer, tap the Driver seat field to open the Change Current Status window. Shift 4:56 hrs : 28 53 hrs Drive Cycle ohn Harrison J Co-driver In the Change Current Status window, complete the following steps: 324 Truck number BC1234 Trailer number A 11022452 Shipping docs 2 3 Select one of the four inactive statuses you want to switch to: Personal convenience, Break, Restart, or Sleeper berth. Choose one of the following options Disconnect ELD This will disconnect the ELD from the app for the current driver. The driver stays signed in and can still access non-driving features Sign out of app This fully logs the driver out of the app and disconnects the ELD. Timer Status Log N otifications Settings 2 3 4 4 Confirm your action. After confirmation, the current driver becomes inactive, and the second driver becomes active in the system. mportant: If the second driver does not become active immediately, they should swipe down on the screen to refresh the status. Once refreshed, they will appear as active and can continue in On Duty status If the active driver is unable to complete these steps or switch to an inactive status, they should contact their Safety Manager for assistance. Once the change is made, it will automatically update in the drivers app if there is an active connection. I ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 ELD connected Online ON DUTY Pre-trip inspection 8:49:21 Timer (Main page) Truck & Trailer overview Passed In ELDNex, you can view and manage key trip information, including your truck and trailer. 7:25 hrs 4:56 Shift hrs 28:53 hrs 1 2 Updating the trailer number The truck number is set by default based on whats assigned in the system. Drive Cycle Co-driver John Harrison Truck number The trailer number can be updated or changed directly in the app, but only by the active driver. 324 Trailer number ABC1234 Shipping docs 11022452 Timer Status Notifications Log Settings The Trailer Number refers to the trailer currently attached to the truck. To add or updated trailers: 1 On the main screen with the Timer, tap the Truck Number field to open the edit trailer window. In this screen, you can remove a trailer by tapping the trash icon on the left side of the trailer entry. 2 To add a new trailer, tap the Add Trailer button. When the field is active, the app will let you select a trailer from your company list or enter a new number manually if its not there. Once confirmed, the trailer will appear in your current list. ELD connected Online ON DUTY Pre-trip inspection 8:49:21 Passed 7:25 hrs 4:56 Shift hrs 28:53 hrs Drive Cycle John Harrison Co-driver 324 Truck number 2 Trailer number ABC1234 Shipping docs 11022452 Timer Status Log Notifications Settings Important: You can have a maximum of three trailers added at a time If you need to add a new one and the list is full, you must first remove any unused trailers before adding a new one. ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 9 Timer (Main page) Overview and updating Shipping docs The Shipping Docs field is where the driver can manually add important document numbers related to the load such as load numbers and others. Only the active driver can edit this field. To add or update your shipping documents: 1 On the main screen with the Timer, tap the Shipping Docs field to open the shipping docs window. In this screen, you can remove document number by tapping the trash icon on the left side of the trailer entry. 2 To add a new number, tap the "Add Shipping Doc" button. Once the field is active, enter the number manually. Once confirmed, the new shipping number will appear in your current list. ELD ELDconnected connected Online Online ON ONDUTY DUTY Pre-trip Pre-trip inspection inspection 8:49:21 Passed Passed 7:25 7:25 hrs hrs 4:56 Shift Shift hrs hrs 28:53 28:53 hrs hrs Drive Drive Cycle Cycle Co-driver Co-driver John JohnHarrison Harrison Truck Trucknumber number 2 324 324 Tr Traailer ilernumber number AABC BC1234 1234 Shi Shipp ppininggdoc docss 11 110022452 22452 Timer Timer Status Status Log Log NNotifications otifications Settings Settings Important: You can only have a limited number of shipping document numbers at a time If you need to add a new one and the list is full, you must first remove any unused docs number before adding a new one. ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 10 Statuses Types of Duty Statuses Below are the primary duty statuses required by FMCSA. They help track your work, rest, and driving time to ensure compliance with federal regulations. Driving Time spent operating the vehicle. Important: - Your status automatically changes to Driving when the truck reaches 5 mph. - If the truck is stopped for more than 5 minutes, the app will prompt you to change your status. - If no selection is made within 1 minute, the app will automatically switch your status to On Duty. Pre-trip inspection Time spent inspecting the truck before driving. This time counts as On Duty. Pickup Time spent picking up a load. This time counts as On Duty. Delivery Time spent delivering a load. This time counts as On Duty. Fueling Time spent refueling the truck. This time counts as On Duty. DOT inspection Time spent during a DOT inspection. This time counts as On Duty. Other Time spent on other work-related tasks. This time counts as On Duty. Personal conveyance Time spent driving for personal use only. This time counts as Off Duty. Note: This status is optional and must be enabled by your carrier. Break Time spent on a required rest break. This time counts as Off Duty. estart Use this function when you reset your weekly hours after taking 34 hours off. R leeper berth Time spent resting in the sleeper berth. This time counts as Off Duty. S DNEX LLC EL 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] 07) 223-9932 (3 11 Statuses The statuses below help drivers clearly label specific tasks and make it easier to choose the right one during daily operations. 1 Tap the arrow in the bottom-right corner of the screen. Yard move Time spent moving within a yard or terminal. This time counts as On Duty. Note: This status is optional and must be enabled by your carrier. Pickup empty trailer Time spent driving to pick up an empty trailer. This time counts as On Duty. Drop empty trailer Time spent driving to drop off an empty trailer. This time counts as On Duty. Drop Time spent dropping a loaded trailer. This time counts as On Duty. Hook Time spent hooking a trailer to truck. This time counts as On Duty. Scale Time spent at a weigh station. This time counts as On Duty. ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 8:49:21 Passed DOT inspection Sending ELD Logs for Inspection 12 7:25 hrs 4:56 Shift hrs 28:53 There may be moments when you're stopped by an officer for inspection. Drive In such cases, you're required to send your ELD logs for the currentCycleday and John Harrison Co-driver the previous 7 days. Stay calm and follow the steps below to transfer your Truck number 324 logs quickly and stay in compliance. hrs 1 Go to the apps main menu and tap on the status icon. 2 Then select DOT inspection. 3 On the next screen, complete these three steps Choose the transfer method this is how your log will be sent: sends directly to the FMCSA server (this is the default option) Email sends to the official FMCSA email address Enter the inspectors code this is a required field. Ask the officer who stopped you for their code Send your logs to complete the process. Trailer number ABC1234 Shipping docs 11022452 Timer Status Log Notifications Settings Timer Status Log Notifications Settings Web 3 Important: If you're unable to send your logs, contact your Safety Manager. They can send the logs manually from the portal. If there are two drivers (a driver and a co-driver) operating the same truck, only the active driver needs to send the logs during a DOT inspection. When the active driver sends the logs, the system will automatically include logs for both drivers the driver and co-driver. Important: Both logs will only be sent if the co-driver is currently added to the fleet and is visible as a Co-Driver in the app. ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] 307) 223-9932 ( 13 Logs 4 If needed, you can also send a PDF with your log Go to the second tab at the top PDF Enter the email address where you want to send your logs Confirm the transfer to send your logs. ELD connected Online ON DUTY Pre-trip inspection 8:49:21 Passed 7:25 hrs 4:56 Shift hrs 28:53 hrs Reviewing logs Drive Each driver has access to view and edit their logs (where allowed). Cycle To view ohn arrison your logs and use other features, follow the steps below: J Co-driver H 324 Truck number 1 2 3 4 Go to the Daily Log tab at the bottom of the screen to view your logs. By default, youll see logs for todays date. You can also view logs for your CoDriver and Unassigned Logs by tapping the corresponding tab at the top of the screen. To see logs for other days, tap the arrow next to the date at the top. You can view logs for today and the past 7 days. For better navigation, the app includes a visual graph showing all events with color codes Gray Off Dut Yellow Sleeper Bert Blue Drivin Green On Duty Trailer number ABC1234 Shipping docs 11022452 Timer Status Log Notifications Settings 2 3 4 5 On the left side of the graph, youll see the total hours for each duty status for the selected day. 5 Below the graph, youll find a detailed list of events. Scroll down to see them all. Each event shows Event typ Locatio Start tim Odomete Engine hour Note (if added Edit button tap to request changes (if allowed) ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 14 Logs Editing HOS Logs Drivers are allowed to edit their logs in accordance with FMCSA regulations. To make an edit, follow these steps: 1 Find the log event you want to change and tap the Edit button. Driving statuses cannot be edited. 2 In the opened "Edit Notes" window, you can update or delete existing notes. 3 To access detailed log settings, tap the gear icon in the top right corner. In the advanced edit event window, you can update the following details Status of the log (e.g., Off Duty, On Duty Location where the event bega Start date and tim Add or update comment When you confirm, your log will be sent to the server and updated instantly. If you notice a mistake in your changes, you can tap Edit again to correct the information. Important: Driving events cannot be edited according to FMCSA rules Any changes you make are your responsibility, and by editing a log, you confirm the accuracy of the update. ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 : 8 49 :21 15 : 5 7 2 hrs Settings Shift 4:56 hrs :53 28 hrs Cycle Drive Reviewing Settings Co-d Each driver has access to the Settings menu to manage key partsJohnofHarrison the ELD numb 3 system, regardless of whether they are currently uck active or not. river Tr er 24 a l number ABC1234 Shipping docs 11022452 Tr i er In the Settings window, youll find the following options: 1 Certified Days 2 Notifications 3 4 Timer Status Log Notifications Settings This section allows you to review and certify your daily logs as required by FMCSA. This section lets you review system messages and notifications. Sync data This function allows the driver to manually sync the logbook data with the server. Update Firmware This function allows you to manually check for and install the latest firmware update for your ELD device. 5 Driver information 6 DVIR This section displays your driver profile details. 1 2 3 4 5 6 7 8 9 10 This section is for reporting any vehicle defects found during working. 7 Request list List of suggested log edits from the Safety Manager. 8 Set odometer offset A feature that allows manual odometer updates directly in the app. 9 dverse Conditions A This toggle allows drivers to extend their driving window by up to 2 extra hours in case of unexpected hazardous conditions (weather and other). Use this option only when truly necessary. Important hen the condition ends, you must turn off the toggle manually If left on, the system will automatically add 2 extra hours to every shift until its disabled A reminder about extra drive time will show on your main Timer screen. W 10 ELDNEX LLC Sign out This option allows you to log out of your account in the app. Note: Signing out does not change your current duty status. If you want to switch your status from Active to Inactive, or vice versa, please use the Change Co-Driver function (explained on page 7). 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] 307) 223-9932 ( 16 Settings Certified days This section allows you to review and certify your daily logs, as required by FMCSA regulations (49 CFR 395.30). Every driver must certify their logs at the end of each day to confirm that the information is true and correct. If any changes are made later, youll be required to re-certify the updated log. To certify a log Tap on Certified Days in the Settings menu Find the date you want to certify and tap the Certify button on the left side of that date In the pop-up window, confirm that you want to certify the selected day. After that, the certified log will no longer appear in your list its been successfully submitted and saved. Importan Failing to certify your logs is considered a violation and may result in penalties during a roadside inspection or audit Make it a habit to review and certify your logs daily. Notifications This section lets you review system messages and other important alerts related to your logs, HOS, errors, and more. Timer Status L og N otifications Settings Once you open a notification, its highlight and button will disappear to show it's been read. ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 17 Settings The Sync Data function allows you to manually update your logbook data with the server. Sync data Timer Status Log Notifications Settings Timer Status Log Notifications Settings Drivers are responsible for making sure their log data is always accurate and up to date. If your internet connection is weak or lost, the automatic sync may fail in that case, you should perform a manual sync to ensure compliance. To Sync data Tap Sync Data in the Settings menu In the open window, tap the Sync button. The system will begin syncing your logs. This may take anywhere from a few seconds to a few minutes, depending on the amount of data and your internet connection speed. Important If the sync fails or data does not update, contact your Safety Manager for assistance. Update firmware The Update Firmware function allows you to manually check for and install the latest firmware version for your ELD device. Keeping your firmware up to date is important for stable performance and FMCSA compliance. To update firmware Tap Update Firmware in the Settings menu In the open window, tap the Update button. After tapping the Update button, the app will check your device for available firmware updates If your device is already up to date, the app will display: "Your device already has the latest version installed. If a newer firmware is found, it will be installed automatically. Important If you experience any issues using the device with the app after installing the latest firmware update, please report them to your Safety Manager immediately. ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 18 Settings Information This section displays your personal and carrier details used for your ELD logs. To review your driver and carrier details, tap Information in the Settings menu. Timer Status Log Notifications Settings You can view the following fields Full Name your legal driver nam License Number your CDL or driving license I Carrier Name the company you are registered under as a driver Email the email address you use to log into your driver account Time Zone the time zone where your carriers main office (MC) is registere ELD Version the current version of your ELD softwar App Version version of the app and mobile device you're using Important If any of this information is outdated or incorrect, please contact your Safety Manager to update it in the system. DVIR The DVIR section allows you to view, edit, or create reports about any vehicle defects you find during inspections, as required by FMCSA regulations (49 CFR 396.11). Keeping DVIRs accurate and up to date is essential for safety and compliance. To create, view or edit an existing DVIR Tap DVIR in the Settings menu. Youll see a list of submitted DVIRs, each labeled with the date and time it was created To view or edit a specific DVIR from the list, tap on it and make the necessary changes To create a new DVIR, tap the "Create DVIR" button and describe any issues in the text field. You can add up to 20 issues in one DVIR. ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 19 Settings Request list This section shows all log change requests sent to you by your Safety Manager. If the Safety Manager sees an issue in your logs, they can suggest edits. These edits are sent to you for approval. Your logs will NOT change until you review and approve the request. Each request in the list includes Event status updated status of the even Date Sent when the request was sen Status the current status of the request: - Pending you havent responded - Approved you accepted the edit, and your log has been updated - Rejected you declined the edit, and your log stays the same To view more details about a request, just tap on it. When you tap a request, youll see two cards Original Logs your current log Suggested Logs the changes suggested by Safety As the driver, only you can approve or reject these changes. In the Action section, choose either Approve to accept the edi Reject to decline it Important: You can only take action ONCE per request. If you make a mistake, you wont be able to change your answer. Youll need to contact your Safety Manager and ask them to send a new request. ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 20 Settings Set odometer offset Set function allows you to manually correct your odometer reading, in case the value shown in the app doesnt match your trucks dashboard. Accurate odometer readings are important for HOS tracking and are part of your log data regulated by FMCSA (49 CFR 395.26). To update your odometer Tap Sync Odometer in the Settings menu If you see a difference between the displayed mileage and the actual dashboard reading, enter the correct odometer value in the input field Tap Confirm to save the update. After you tap Confirm, the updated odometer value is instantly saved to the portal. Importan If you notice a mismatch or suspect incorrect data, immediately report it to your Safety Manager for review Make sure the value you enter matches your trucks current dashboard reading False or incorrect odometer entries may lead to compliance issues or violations. ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 21 Troubleshooting This section helps you identify and fix common issues related to your ELD system and app. For each case, youll find Screenshot of the issu Description of the proble The possible caus Step-by-step solution Use this guide to quickly resolve issues on your own, stay FMCSA-compliant, and avoid delays on the road. If the problem continues or you're unsure how to proceed, contact your Safety Manager for support. Problem: You're not the active driver right now. Solution: Ask your co-driver to set themselves as inactive once they do, youll automatically become the active driver. Problem: The setup on the portal was not completed properly. Solution: Contact your Safety Manager and ask them to complete the setup for your account. Problem: During a DOT inspection, logs were sent for only one driver, even though a Co-Driver was added in the fleet and app. This may happen if the Co-Driver was not properly assigned in the app at the time of transfer, or if there was a connection issue during the process. Solution: To send the Co-Drivers logs, follow these steps Have the active driver perform a Switch Co-Driver The second driver logs in as the new active driver The new active driver then sends their logs manually to the same officer. ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 22 Troubleshooting Problem: You're using an outdated version of the app, and some features are no longer supported. Solution: Please update the app to the latest version to access all current features. Tap "Open Store" to go directly to the update page. Problem: You tried to sign out while not in Off Duty status. FMCSA rules require drivers to be Off Duty before signing out. Solution: Change your duty status to Off Duty, then try to sign out again. ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932 User manual ELDNEX LLC 11021 E Lincolnway , Suite #6302,Cheyenne, WY, Laramie, US, 82001 [email protected] (307) 223-9932