User manual for "TrackEnsure ELD"

Below you will find the vendor provided user manual for the ELD product "TrackEnsure ELD".

For contact information and additional devices produced by the same vendor see their page TrackEnsure Incorporated.

TrackEnsure ELD
User Manual

https://trackensure.com
[email protected]
+1 (416) 551-6300

Table of Contents
App Installation..........................................................................................................................................3
iOS.........................................................................................................................................................3
Android..................................................................................................................................................5
Company Registration................................................................................................................................7
Adding Drivers.........................................................................................................................................14
Adding Trucks..........................................................................................................................................17
Login........................................................................................................................................................20
Fleet Manager/Driver Login................................................................................................................20
Fleet Manager Logout.........................................................................................................................21
Driver Logout......................................................................................................................................22
Connecting to a Truck..............................................................................................................................24
Hours of Service.......................................................................................................................................26
Duty Status..........................................................................................................................................26
Driving Clocks....................................................................................................................................29
Hours of Service Graph.......................................................................................................................30
Event Edits & Past Event Insertion.....................................................................................................33
Certification of Records......................................................................................................................35
Department of Transportation Inspection............................................................................................37
Hours of Service Printout...............................................................................................................37
Data Transfer..................................................................................................................................40
Settings.....................................................................................................................................................42
Setting Shipping Document Number..................................................................................................43
Setting Trailer Number........................................................................................................................45
Change Home Terminal Timezone & Duty Cycle Type......................................................................47
Team Driving...........................................................................................................................................50
Co-Driver Login..................................................................................................................................50
Change View Perspective between Driver/Co-Driver.........................................................................52
Swap Drivers.......................................................................................................................................54
IFTA.........................................................................................................................................................57
Adding a Fuel Purchase Receipt.........................................................................................................57
Driver-Vehicle Inspection Report............................................................................................................62
Adding an Inspection Report...............................................................................................................62
Marketplace..............................................................................................................................................67
Posting an Offer...................................................................................................................................68
TrackEnsure Store....................................................................................................................................70
Purchase Hardware/Software Subscriptions.......................................................................................70
ELD Monitor............................................................................................................................................75
Contact Support........................................................................................................................................76

App Installation
iOS
1. Launch the App Store

2. Search for TrackEnsure ELD in the App Store
3. Tap the Get button

Android
1. Lauch the Play Store

2. Search for TrackEnsure ELD
3. Tap the Install button

Company Registration
1. Open the TrackEnsure ELD app on your mobile device
2. Tap the Register button

3. Select I am an Owner-Operator or I am a Fleet Manager

4. Fill out the forms with the requested information

5. Select a hardware option

6. Select a service plan option

7. Enter your shipping and billing information

8. Review the infromation and tap on Pay Now

Adding Drivers
There are two way of creating new driver accounts. One option is to let your drivers register their own
account using your Company PIN. The other way is you registering the account for your drivers.
The Company PIN can be found on the Company Profile screen.

Follow the step below to register an account for your driver:
1. Tap Drivers on the side menu

2. Tap the plus icon at the top right
3. Fill out the driver information and tap the Add New Driver button

Adding Trucks
Before a Driver can connect to a truck and its ELD hardware, a Fleet Manger must first add a truck to
your company.

1. Select Trucks from the side menu

2. Tap on the plus sign at the top right corner

3. Tap the scan button to scan the QR code sticker on your ELD device, and fill out the remaining
information. The Truck # is a identification name of the truck.

Login
Fleet Manager/Driver Login
Open the TrackeEnsure ELD app on your mobile device and enter your credentials.
An Owner-Operator would be asked to select which account they want to login as, Fleet Manager or
Driver.

Fleet Manager Logout
Tap on Logout under the side menu.

Driver Logout
Note that if the Primary Driver logs out while both the Co-Driver and the Primary Driver are logged
in, the Co-Driver will become the Primary Driver.
1. Go to Settings under the side menu

2. Tap on the driver you wish to log out, and then tap on Logout

Connecting to a Truck
1. Install the ELD device on your truck
2. Tap the truck icon on the top header bar

3. The app will now scan for available trucks in nearby vicinity. Select your truck from the list

Hours of Service
Duty Status
The Status tab shows the current duty status of the driver and the driving clocks.
While connected to a truck, the duty status will change automatically based on the truck movement.
When the truck starts moving the duty status will auto change to Driving.

When the truck is stopped for more than 5 minutes, the driver will be prompted to select their duty
status and will have 1 minute to respond. If the driver did not respond the duty status will be
automatically set to On-Duty Not Driving.

The driver can also manually change their duty status by taping on one of the options on the duty status
switch.

Driving Clocks

The top center clock displays the remaining driving time based
on the 11 Hour Driving Limit rule.

The bottom left clock displays the remaining time until the next 30 minute
break must be taken.

The bottom center clock displays the remanining duty time in the 14 Hour Shift
Window.

The bottom right clock displays the remaining duty time in the current
duty cycle.

Hours of Service Graph
1. To access HOS graph, go to the Log tab

2. This page displays the event for each date. Tap on the arrows to change the date.

3. A red warning sign indicates a violation. Tap on the warning sign to view the details of the violation.

Event Edits & Past Event Insertion
1. To edit an event, tap on the pencil icon. To insert an event tap on the Insert Event button.

2. Change the event date, status, location description, and/or comment of an event. When you are done,
tap Save.

Certification of Records
1. Access the printout goint to the DOT Inspect tab. Remember to set up Trailer Number and Shipping
ID beforehand. Visit Setting Shipping Document Number and Setting Trailer Number sections for
more information

2. Select the date, review the information, and tap on Certify Records button

Department of Transportation Inspection
Hours of Service Printout
1. To access the printout, tap on DOT Inspect. Remember to set up the Trailer Number and Shipping ID
beforehand. See Setting Shipping Document Number and Setting Trailer Number sections for more
information

2. Each page displays the data for the date at the top. Tap on the arrows to change the date

3. You can pinch the page to zoom in or out

Data Transfer
1. To transfer the data from the ELD, navigate to the DOT Inspect tab, and tap on the Initiate Data
Transfer button.

2. Select Transfer Method and enter a Comment (optional), then tap on the Send button. Please wait
until the Data Transfer is complete.
Please note, some transfer methods require an internet connectivity.

Settings
The settings page allows you to view and change the current main driver and co-driver. It also allows
you to set truck, trailer and shipping document number. To access this page, go to Menu > Settings

Setting Shipping Document Number
1. Access settings page by going to Menu > Settings. Tap on Shipping Document #

2. Enter the shipping document number on the popup and tap Save

Setting Trailer Number
1. Access settings page by going to Menu > Settings. Click on Trailer Number

2. Enter the Trailer Number and click Save

Change Home Terminal Timezone & Duty Cycle Type
If your Fleet Manager has enabled the option to change your home terminal time zone and duty cycle
type, you can change them by going to the settings page. Note that you can only change the timezone
or duty cycle type after you have taken at least 34 consecutive off-duty hours.
1. Access settings page by going to Menu > Settings. Tap on Current Driver

2. Change timezone by selecting Home Terminal Timezone, and selecting the timezone

3. Change duty cycle by tapping on Duty Cycle Type, and selecting the cycle

Team Driving
Co-Driver Login
When two drivers are working as a team, both drivers must be logged in on the same mobile device.
The primary driver should login on their device through the usual login procedure. The co-driver has to
then login to the same device through the Settings screen.
When you are done working as a team, you should logout one of the drivers.
1. After the primary driver logs in, navigate to the settings page by going to Menu > Settings. Tap on
Co-Driver

2. The Co-Driver can login by entering their credentials

Change View Perspective between Driver/Co-Driver
Current Driver is the driver that is driving, Co-Driver is the driver that is not driving. You are able
switch the viewing perspective between Current Driver and Co-Driver to manage their hours of service
separatly.
The current active viewing perspective is displayed on the header bar. There you can see the name of
the current active driver name.
1. To change the viewing perspective, tap on the driver name on the top bar.

2. Tap on the Co-Driver to switch perspective.You can now view and change Co-Drivers duty status.
The eye icon indicates which viewing perspective is currently active.

Swap Drivers
When the drivers are switching seats and roles (i.e. the Co-Driver moves behind the wheel to driver
the truck), the drivers need to be Swapped in the app.

1. To swap the drivers, tap on the driver name on the top bar.

2. Tap on the Swap Drivers button

3. Tap Yes to confirm. This will swap the Current Driver to become Co-Driver, and vise versa.

IFTA
Adding a Fuel Purchase Receipt
1. To add a new fuel receipt simply tap on Add Fuel Purchases and it will take you to the Add Fuel
Purchases page.

2. Fill out all of the fields with the corresponding information. Attach an image of the receipt by
tapping the Select Receipt Image button. You can choose a picture that is already saved on your phone
or take one with your camera.

Once you are done, tap the Confirm button at the very bottom.

3. After tapping Confirm, you will be redirected back to the IFTA page, and you should see your fuel
receipt added to the list. The fuel receipt can have two statuses, it can either be Sent or Not Sent. If the
status is Sent, then your fuel receipt was successfully sent to the TrackEnsure Cloud Server. If the
status is Not Sent, that means there was an error in processing your request to save the fuel receipt.
This could be a network connectivity issue.

Driver-Vehicle Inspection Report
Adding an Inspection Report
1. Tap Add Inspection Report

2. Fill out all of the fields with the corresponding information.

3. To Add/Remove Vehicle defects from your report simply tap the Add/Remove Vehicle Defects
button. This will take you to a page where you can select the defected parts. Select the parts and then
tap Done.

4. To mark vehicle damage on the report, you first tap the Mark Vehicle Damage button. Then you
will be taken to the Mark Damage page. Here you can draw with your finger to mark the different
types of damages. At the bottom of the screen you can find a list of different perspectives. When you
are done marking the damages, hit the Done button at the top right corner.

5. When you are finished filling out the inspection report, tap Next. This will take you to the Sign
Inspection Report page. Here you will indicate whether your vehicle is safe to drive and provide a
signature.

Marketplace
The marketplace allows companies to share offers between each other. To access the marketplace, go to
Offers in the side menu.

Posting an Offer
1. Access settings page by going to Menu > Offers. Tap on Post Offer

2. Fill in related information. When you are done, click Create Advertisement

TrackEnsure Store
Purchase Hardware/Software Subscriptions
For the application to work according to FMCSA regulations, driver must purchase supported hardware
and software. The Fleet Manager and Owner Operator is responsible for making the purchase.
1. Access settings page by going to Menu > Company Profile. Tap on Go to TrackEnsure Store

2. Select the product and the amount you would like to purchase

3. Enter shipping address

4. Enter payment information

5. Confirm Payment

ELD Monitor
An ELD Monitor icon can be found on the left side in the header. This icon indicates whether there are
any malfunctions or data inconsistencies.
If any malfunctions or data inconsistencies are detected, the indicator will show a red exclamation
mark:
Otherwise, the indicator will show a green check mark:

Contact Support
1. Navigate to the settings page by going to Menu > Contact Support.

2. Tap the Send a message... input box at the bottom and type in your question or comment and then
tap on the Send button.
You will receive a notification upon response from our support team.