User manual for "mySOAR by SOAR Solutions"

Below you will find the vendor provided user manual for the ELD product "mySOAR by SOAR Solutions".

For contact information and additional devices produced by the same vendor see their page SOAR Solutions, Inc..

mySOAR
by SOAR Solutions

Driver Manual
Public ELD version for Android devices
2019 SOAR Solutions, Inc. All rights reserved.

mySOAR Driver Manual ELD Version

Install the mySOAR Driver Electronic Logbook and Inspection ELD application from
Google Play to your Android device. Click here to download.
Login
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On the login page, enter your company name (no spaces), Driver ID, and password, which is provided
by the mySOAR platform.
Press login and connect using the devices cellular data connection, Wi-Fi or Personal Hotspot.
On your first login, select a default signature, country, and cycle.
During the login, the app will fetch data from the server to your mobile device for up to the last 15
days.

Vehicle Connection via Bluetooth for ELD
After a successful login, a dark grey bar will appear near the top of the page in the app indicating whether a
vehicle is connected. The bar will remain visible in the header of the app.
Once in ON Status, the mySOAR app will begin searching for vehicles nearby automatically.
Alternatively, you can click on the orange Connect button in the grey bar or go to Settings and click on the
orange Connect button to search for vehicles nearby.
The app will display all available vehicles for connection and list these vehicles in order of proximity.

If you are in a vehicle, or standing next to a vehicle, you will likely see that vehicle appear first in the list.

After locating the correct vehicle, tap the vehicle name to be assigned to the vehicle.

The driver will be alerted when the ELD device disconnects from the vehicle.

APP Navigation
The driver will see a navigation bar at the bottom of the app with five options. In the top left corner, there is a
menu icon that directs the driver to a more detailed menu of all sections available in the app.
In the top right corner, there is a cog icon that takes the driver to their settings page.
In the eLog section, there are three orange buttons above the graph that take the driver to subsections within
the eLog. Within eLog and the eLog History sections, the driver has an icon of three vertical dots. This icon
displays additional eLog functionality, including mass certify and submit, email, print, and, transferring ELD
Output files. More on these sections, subsections, and features can be found in this document.

Working Offline
Once logged in, drivers can use the app when offline, however there are some features within the app that are
limited use when in offline and return to full use when online.
Drivers must be online to create PDFs. For eLogs and eInspections requiring a PDF when certifying and
submitting, the PDF will queue and create when the driver is back in service.
Syncing data with the server and the web-based platform requires the driver to be online/in service. Any work
performed offline will sync once back in service. This may cause delays in the web-based platform display, the
app receiving unassigned records, and edits from the web-based platform.
Tips for drivers working in remote areas:
1. If a driver is working offline, do not logout of the app completely until the driver is online and dispatch
or compliance confirms the records have updated in the web-based platform. This will prevent the loss
of data. Use the lock feature to protect for account rather than completely logging out of the app.

mySOAR Driver Manual ELD Version

If a driver is working offline or in poor service, we suggest waiting until the driver has ended their
workday and is in good service to make any edits made on the web-based platform. This will prevent
any syncing issues.
Violations may create on the web-based platform if there is offline syncing lag. Some violations will
clear automatically when the app is back online. If offline over midnight, the violations may need to be
managed/cleared manually by an administrator on the web-based platform. Please review violations
regularly when working in poor service areas.

Settings
The cog icon will take the user to the settings page in the app.

eLog settings included are: County, Cycle, Split Sleeper and Start Time. The time zone is set based on
the drivers branch address in the main system and cannot be changed by the driver.
Alert pop-ups allows the driver to customize which pop-ups appear.
Do Not Disturb allows the phone do not disturb to silence the app.
Previous Status Revisions sync button is a manual push with the server.
Lock APP allows the driver to lock the app.
APP Version is the current version of the app.
Change Password allows the driver to change his password
Help directs to the content in this manual.

eLog Section
The main eLog page displays the graph with time totals, current status and location information, shipping
documents, and status changes. There are also buttons to view unassigned records and the ELD Output file
with all ELD records, and malfunction indicator icons.
The driver can change the date by tapping either the < > buttons next to the date in the top header.
The driver can also see the pdf of that days eLog, if the eLog is certified and submitted, by clicking on the pdf
icon.
The graph displays a 24-hour timeline segment from midnight to midnight in the drivers configured time zone
for the drivers daily statuses.
Unassigned Button
The Unassigned button will display a red badge if there are new unassigned records to review for the vehicle
connected to the app. The unassigned only updates if working online.
When the driver clicks on the unassigned button, they are directed to a list of available unassigned records for
the connected vehicle. The driver can accept, reject or perform no action with these records.
Any records accepted will be added to the drivers ELD Output. If the record is a duty status, then it will be
added to the eLog for that date.
Any changes to certified and submitted eLogs will require the eLog to be re-certified and submitted.
ELD Output Button
The ELD Output button directs to the full ELD Output display of all records created with the ELD.
Email/Print eLog

Select the three vertical dot icon in the top right corner.

Press the envelope icon or the print icon in the green drop menu and follow the instructions.

mySOAR Driver Manual ELD Version

Please note: Email and Print will not send dates without a PDF. The temporary PDFs created for email and print
do not certify and submit the records.

Change Status
In the Change Status page, the driver can make the following changes to the eLog:

Change Status to Off-Duty, Sleeper, Driving or On-Duty Not Driving.

Special Conditions: Personal Use and Yard movement

Change the pre-populated location (City, Province/State) if a manual over ride is needed. A Last
Location button is also available for quick manual location entries.

Add a comment or use the quick comments feature to add a comment to the status.

Fuel Section
o Only able to add fuel if a vehicle is added to Daily Information and the Status = ON.
o Amount is the only required field to add fuel to a status.
o DEF amount can be added by the driver, but is optional.
o Defaulted to diesel and taxable.
o Gallons/Liters: Automatically selected based on Country in Settings if USA = Gallons and if
Canada= Liters
o Fuel and DEF will display as a comment for the associated ON duty status entry and will be
applied to the active vehicle listed in Daily Information.

Additional Information Section
o User ID, date and time are read only fields.
o CMV Geographical Location, Engine Hours, Odometer, and Engine VIN are populated from
information from the ELD.
o Shipping Document allows the user to enter the shipping document number.

If a Shipping Document is added, then it will display in the comment for that status
change.

No Shipping Document is required if there is no driving time in the day.

If there is driving time and there is no shipping document for that day, then please
enter None in the shipping field.

There are prompts in the APP, when the driver changes their first status in the day to
ensure the driver has a shipping document entry, when required as well as options to
carry over shipping document #s from the previous day.
The driver must press the Submit button at the bottom, to add the change of duty status record.
Automatic Status Changes
When the vehicle speed exceeds 5 mph, a pop-up appears and the mySOAR app automatically changes the
status to Driving.
When the vehicle speed drops to 0 mph for approximately 25 seconds, a pop-up appears with two options,
Continue Driving or Change to ON.

If the driver selects Continue Driving, the status stays in D.
If the driver selects Change to ON, the status automatically changes to ON.
If the driver does not select a pop-up option, then after another minute, the ELD selects an option
automatically based on the state of the vehicle at that moment (D or ON).
Automatic status times cannot be edited.

Editing Status Records
To limit editing of eLogs, status change edits can only be performed from the web-based platform, rather than
the app. Automatic D and ON status times created by an ELD cannot be edited. Statuses cannot be deleted.

mySOAR Driver Manual ELD Version

Editing a Certified and Submitted eLog resets the certification status to not Certified and Submitted and
requires the eLog to be re-Certified and Submitted.

Daily Information
Daily information appears in the ELD Output or PDF version of the eLog for record keeping and/or submission
to an inspection officer.
If an eLog has been certified and submitted and the day has ended, the driver can only view and cannot edit the
Daily Information in the app. Any edits can be done through the web-based platform. Editing a Certified and
Submitted eLog resets the certification status to not Certified and Submitted and requires the eLog to be reCertified and Submitted.
Driver Information Section

Driver, Branch, and Driver ID are read only based on the user logged into the app.

Co-Driver is a list of drivers in the system and Co-Driver ID is pre-populated when a Co-Driver is
selected for the same day in another eLog.

If the driver selects a Co-Driver and the drivers are switching, the current driver should change his
status to OFF or SB close his vehicle and logout of the device. The Co-Driver can then login to the
device, add his Co-Driver to Daily Information and continue using the app on the device.
Settings Section This is a read only section for the driver to quickly see the current Country, Cycle, and eLog
Date. Please go to Settings to change Country or Cycle.
Truck Section
A driver may list multiple trucks in one day.

The Unit field is a drop menu of active trucks in the system and auto populates the Engine VIN number.

A vehicle and start odometer are required to change your status to D.

An eLog cannot be certified and submitted unless the open truck is closed with an End Odometer.

Total Distance is calculated based on the odometer reading, and if the truck is set to kms or miles in
the system.

If driving over midnight, the previous day truck will close and the current day truck will add and open,
automatically.

When connected via Bluetooth to the vehicle for the first time in the day, a pop-up will appear that asks
if you would like to add the unit to your Daily Information. This will automatically add the truck and the
start odometer.

When connected via Bluetooth to the vehicle and the driver performs a status change to OFF or SB, a
pop-up appears asking if the driver would like to close the truck. If the driver selects, Yes, then an end
odometer is automatically added, and the truck is closed.

If a driver disconnects and reconnects to the same vehicle:
o And the truck has not moved, the truck reopens automatically.
o And the truck has moved, the truck is added again with a new start odometer. The mileage
between the two truck records are unassigned records.
Trailer Section
A driver may list multiple trailers in one day.
There is a radial above the unit field to select an Own or Customer trailer and is defaulted to Own.

If Own, then a drop menu appears of active trailers in the system and auto populates the licence plate
number.

If Customer, then the driver can manually enter in the unit number and license plate number.

mySOAR Driver Manual ELD Version

Mileage Option There is an option to add a start odometer and an end odometer for a trailer, which calculates
the total distance. This is not required HOS or ELD data and is for internal customer use, if desired.
Shipping and From/To Section

The Shipping Documents field is auto populated from the change status shipping documents field and
can be edited when there are errors/typos.

From City and Province/State are recorded by the driver or pre-populated based on the previous day,
with the location they started their day.

To City and Province/State are completed by the driver, with their turn-around location.
Exemptions
The exemptions displayed are based on the Country the user is set to in the settings page.
USA Exemptions:

Oilfield: Default is No
o When the driver sets Oilfield to Yes, then this exemption can be carried over multiple days
until the user changes the exemption to No.
o For more information on Oilfield in the APP, please contact your compliance manager and
SOAR.

Oil Field 24-Hour Reset Exemption: Default is No
o When the driver sets to either Yes or No, then this exemption will carry over until the user
changes it. It does not automatically reset.
o If Yes is selected and a driver has 24 consecutive hours OFF +SB, then their available hours is
reset to either 60 hours or 70 hours, depending on the cycle they are set to in the settings
page. This exemption is used in place of the 34-hour rule for people working in the Oil and Gas
sector.

Adverse Driving Conditions: Default is No
o If the driver selects Adverse Driving Conditions = yes, then the Adverse Driving Hours Used
and Adverse Driving Hours Comment fields are required to certify and submit.
o The driver is only allowed two additional driving hours past their Driving Time Today
maximum under this exemption. If more than 2 hours over the Driving Time Today maximum,
then there is a violation for driving time.
o If the driver forgets to end this exemption, then when the driver has been OFF + SB for 10
consecutive hours, then Adverse Driving Conditions is reset to No. The driver will be
required to change Adverse Driving Conditions from No to Yes again if the exemption
applies.

Short-Haul Log Book Exempt: default is No. If selected as Yes, the exemption resets to No for each
new day.

Short-Haul 16-Hour Rule: Default is No
o If selected as Yes, then the Driving Window increases to 16-Hours Maximum on the
Compliance page and the exemption resets to No for each new day.
o If the driver selects the 16-hour rule exemption, it cannot be selected again until six days pass
or the driver completes a 34-hour reset, whichever is sooner.

Emergency Conditions: Default is No
o If selected as Yes, the exemption resets to No for each new day.
o Please note: This is a very rarely used exemption.
Canada Exemptions:

Oil Well Service Vehicle Cycle Exemption Permit: Default is No
o When the driver sets Oilfield to Yes, then this exemption can be carried over multiple days
until the user takes 72-hours OFF/SB and can then change to No.

mySOAR Driver Manual ELD Version

For more information on the Oil Well Exemption in the APP, please contact your compliance
manager and SOAR.
o Please Note: Oilfield must be changed in exemptions. The Cycle will display in Settings for
reference purposes however, it cannot be changed in Settings.
Defer Hours: Defer Day 1 and Defer Day 2, Default is No.
o If the driver selects Defer Day 1 Yes, then Defer Day 1 Hours displays 00:00 until the Shift
Time Today > 14 hours. Then Defer Day 1 Hours displays/counts any time over 14 hours ON +
D up to 16:00, which is the maximum deferred time in the day. The next day (Defer Day 2) the
core break will be 8 hours plus the Defer Day 1 Hours.
o After Defer Day 1 is completed (end of Day 1), the next day eLog will display Defer Day 1 = No
and Defer Day 2 automatically set to Yes (cannot be changed).
o After eLog day with Defer Day 2 is complete, the third day will return to default = No for Defer
Day 1 and Defer Day 2.
o A driver can change to Defer Day 1 again on Day 3 or later. (As long as Defer Day 1 and Defer
Day 2 = No).
Adverse Driving Conditions: Default is No
o If the driver selects Adverse Driving Conditions = yes, then Adverse Driving Hours Used and
Adverse Driving Hours Comment are required fields to certify and submit.
o The driver is only allowed two additional driving hours past their Driving Time Today
maximum under this exemption. If more than 2 hours over the Driving Time Today maximum,
then there is a violation for driving time.
o If the driver forgets to end this exemption, then when the driver has been OFF + SB for 8
consecutive hours, then Adverse Driving Conditions is reset to No. The driver will be
required to change Adverse Driving Conditions from No to Yes again if the exemption
applies.
o

Certify and Submit
The Certify and Submit button allows the driver to certify and submit their eLog for that date. The eSignature
selected upon first login is saved and used as the eSignature and is auto-selected for the driver. Once the driver
checks the box next to the language I certify that these entries are true and correct, the driver can then
proceed to Certify and Submit by clicking on the orange button.
If the driver is online, a PDF file of that days eLog will generate, and can be viewed prior to certify and
submitting the eLog. If offline, the PDF will generate the next time the driver is back in service.
The driver can also see the pdf of that days eLog, once the eLog is certified and submitted, by clicking on the
pdf icon on the main eLog page.

Compliance Page
The Compliance Dashboard displays a list of time bars to help drivers manage their HOS compliance. The bars
are automated based on duty status, country, cycle, and exemptions.

eLog History Page
The eLog History page can be accessed via the More section or by swiping left on the Compliance page. The
page lists eLogs for the last 8 days if Country = USA or the last 15 days if Country = Canada. There is a time
summary for each status type, and a pdf icon for each certified and submitted eLog. Below the list is a total
hours summary by status for the period.
If the is a red ! next to a row, that eLog is not certified and submitted.
Tip: Each date can be tapped and will take you to the days eLog page.

mySOAR Driver Manual ELD Version

Certify and Submit Multiple Days

Select the three vertical dot icon in the top right corner of the eLog History page.

Use the radials to the left of each day to select the days the driver wants to certify and submit. To
select all, press the radial in the header row.

Press the Certify & Submit button in the white option row and follow the instructions.
Please note:

Days already certified and submitted will not re-certify and submit.

Days missing required information such as end odometer, will prompt the user to add an end
odometer to certify and submit. The user can bypass this step by selecting the Ok, Later button in the
prompts, however that dates eLog will not Certify and Submit.
Email/Print eLogs for Multiple Days

Select the three vertical dot icon in the top right corner of the eLog History page.

Use the radials to the left of each day to select the days the driver wants to send. To select all, press
the radial in the header row.

Press the envelope icon or the print icon in the white option row and follow the instructions.
Please note: Email and Print will not send dates without a PDF. The temporary PDFs created for email and print
do not certify and submit the records.
Webservice and Email File Transfer to Authorized Safety Official

Select the three vertical dot icon in the top right corner of the eLog History page.

Tap the ELD Output button. There is a slight difference with this option. If the driver selects this button,
they do not have to select the radials next to each eLog.

Follow the instructions in the pop-up that appears to initiate the ELD file transfer.
o A confirmation pop-up appears asking if you would like to perform a data transfer? Select Yes
o A pop-up appears that allows the driver to choose to send via transfer (web service) or via email.
o The number of days to send is based on country. Select USA to send the last seven days and
Canada to send the last 15 days.
o A comment is required for all transfers.
o If email is selected, the file will automatically send to the DOT pre-set email address. If needed,
additional email addresses can be added by separating with a comma.
o Once the fields are correct, select Yes at the bottom of the pop-up.

Once the file transfer completes, a verification pop-up will appear. If there is an issue sending the file a
pop-up will appear to alert the driver.
Please note: When the driver submits a request to send logs to FMCSA, a comment must be entered.

eInspection
eInspections (DVIRs) can be performed on any truck or trailer in the system or any customer trailer.
The app displays the eInspections performed for any unit listed in Daily Information for the last 48 hours.
eInspections older than 48 hours can be viewed in the web-based platform.
The driver must be in ON to perform an eInspection.
Tap the plus to begin an eInspection. One truck and up to three trailers can be added to one eInspection.
Multiple Inspection Items can be selected for an individual vehicle and a comment field is provided for further
details or any inspection items not listed.

mySOAR Driver Manual ELD Version

The app inspection item options are based on the US guidelines for inspection items and minor and major
defects and Canadas Schedule 1.
eInspections sync with the server and display in the web-based platform once certified and submitted for timely
communication of inspection results with dispatch and fleet managers.
Tip: To add multiple units, tap the Add Inspection button above the Inspection Result options AFTER completing
the previous Inspection, but BEFORE certifying and submitting the eInspection.

Alerts
A badge appears over the alert icon in the bottom navigation to notify the driver of HOS warnings and
violations. To view the alerts click on the Alerts icon in the lower navigation.
Alerts are prioritized into four levels and are based on urgency and action required by the driver.
1. Low Priority is the first warning to let the driver know a violation is soon.
2. Medium Priority is the second warning to let the driver know a violation is approaching.
3. High Priority is the third warning to let the driver know a violation is eminent.
4. Violation has occurred, and the driver must act immediately.

More Features
The more tab of the app has a variety of tools connected to the mySOAR platform. These pages are in addition
to the eLog and eInspection functions. For more information on these sections please contact the fleet
manager.

Security
Besides initial login, the driver will be required to enter their password after being OFF or SB for more than two
hours. After entering their password and selecting Unlock APP, the driver will return to the eLog.
There are three ways to log out of the app.
1. Go to the Menu icon in the to top left corner of the app, then select the Logout button.
2. Go to the More section in the bottom navigation, then select Logout.
3. When in the Lock page, select logout in the top right corner.
If there are previous days not certified and submitted, the driver will be reminded and given the option to
certify and submit those days prior to logging out.
Tip: When logging out of the app once the drivers shift is complete or the driver is taking off days, it is
recommended to always verify the status is set to OFF or SB.

Diagnostics and Malfunctions
mySOAR ELD self-monitors for issues that prevent logging in a compliant manner and creates diagnostic events
in the ELD Output log file when issues occur.
The most common diagnostic issues include:

Lost connection to the engines ECM

Lost GPS signal

Unable to contact FMCSA servers
Typically, these diagnostic issues will resolve themselves. However, if these issues persist, a malfunction will log
and a circle shaped icon with the letter M appears on the drivers eLog page until the malfunction is cleared.
The detection and clear are both logged as events in the ELD.

mySOAR Driver Manual ELD Version

DIAGNOSTIC

ISSUE

RESOLUTION

Lost ECM connectivity

Loose cable

Check that the cable is firmly attached to vehicles
diagnostic port and to the ELD unit.

Loose diagnostic port cable

Check that the diagnostic port housing remains solidly in
place and that no wires have become detached from the
back of the port.

ELD not receiving strong enough GPS
signal red LED blinks 3-3 or 3-4 pattern

Reposition the ELD so that the top of the unit is facing up
and no metal panels are obstructing the view of the sky.

Lost GPS connectivity

This may occur if the vehicle is inside a tunnel, building
or in mountainous terrain. Moving the vehicle will
resolve the issue in these instances.
Cannot connect to vehicle

Bluetooth not enabled

Turn on the Bluetooth on your mobile device.

Wrong truck selected

Disconnect from the truck and select the correct truck.

Driver or Vehicle not set for mySOAR
ELD

Contact your fleet manager to enable ELD for your Driver
profile or your truck.

Bluetooth not connecting

Restart your device and re-select the truck.
Clear Bluetooth cache in app settings on your device,
restart the device and re-select the truck.
If Bluetooth still will not connect, then contact SOAR to
troubleshoot and/or resync/reset the ELD device.

Support
If drivers experience an issue, they may be asked to provide the following when contacting SOAR:
1.
2.
3.
4.
5.
6.

Login name used to log into the app and/or driver name
Date/time of the question/issue
Description of the scenario
Android device make/model
Type of connection (data plan, Wi-Fi or personal hotspot or offline)
Screenshots