User manual for "CommandGPS ELD"

Below you will find the vendor provided user manual for the ELD product "CommandGPS ELD".

For contact information and additional devices produced by the same vendor see their page Linxup.

ELD Solution

DRIVER GUIDE

The CommandGPS eFleetSuite system complies with and tested
against the United States Department of Transportation (USDOT)
Federal Motor Carrier Safety Administration (FMCSA)
specifications as found in 49 CFR Part 395 for Electronic Logging
Devices, Subpart B.

INDEX
Sign In
Driver Overview
Change Status

3
7
9

Driver Vehicle Inspection

Trailers

Shipments

View Logs

View DVIR

Manual Location Data Entry

Driver Options

Vehicle in Motion

Sign Out

Symbols & Warnings

Malfunction & Data Diagnostic Event Indicators

Troubleshooting

Definitions

Instructions for Law Enforcement Officials

2 | 2017 CommandGPS

SIGN IN
This screen is shown when the vehicle is
stopped and no driver is signed in to the
logging device. Tap on the line that says
Enter Driver ID, then use the on-screen
keyboard to enter the Driver ID and password
provided to you by your motor carrier. Then
tap the Enter or Return arrow on the
keyboard.
Tip: Wherever an underlined text field appears on the screen, tap once above the line
to show the keyboard. Tap the Enter button when you have finished typing to close the
keyboard.
Q: What if I was not provided with a password?
A: If your motor carrier did not provide you with a password and you have not
previously signed in to the Driver Portal (website), leave the password field blank.
You can set your password when you sign in to the Driver Portal.

PREVIEW AVAILABILITY
Every time you sign in, the logging device will request your electronic
records of duty status (daily logs) from the web server.

When you receive a message that logs are received or up to date, click
OK to view your last recorded duty status and current driving time left.
If you entered the wrong sign in information or dont yet have enough
time available, tap Cancel to return to the Sign In screen. Re-enter the
correct information or wait until you have hours available, and try again.
Q: What is Gain time at?
A: This is the date (month/day/year) and time at which your Available Drive Time will
increase, presuming that you dont change duty statuses before then. See Driver
Overview for more information.

3 | 2017 CommandGPS

Q: Ive been waiting a long time, but still havent received my logs. What should I do?
A: The system will try to reach the server for 60 seconds. If the server cannot be reached,
you will receive an error message and must reestablish communications before signing in.
If you have recently signed in to this device, a Stop button will appear after 60 seconds,
allowing you to continue signing in without reaching the server.
Q: I received a message that there are proposed edits and/or uncertified logs
that need to be reviewed on the eFleetSuite website. What do I do?
A: You will need to sign in to the Driver Portal to complete these actions, as they are
required on logs older than can be accessed on the device.

If you are configured to operate commercial vehicles in both the United
States and Canada, you may preview your driving time left for either
country before completing the sign in process. Tap the flag icon to
select your country setting. All screens, including Driver Overview,
View Logs, and Vehicle Motion, will update to show your hours of
service information for the selected country.

INITIAL STATUS
After previewing availability, tap Status and
then choose the button that best represents
your initial duty status. See the Change
Status section for a complete list of buttons
and corresponding duty statuses.
You will be required to enter an annotation
(comment) when selecting Yard Moves (ON YM) or Personal
Conveyance (OFF PC). See Change Status for more information
about these options.
If you are the first driver to sign in during your work shift, the device will
prompt you to confirm the vehicle ID. If the vehicle ID has changed or is
not correct, tap the pencil icon and enter or update the vehicle ID. If the
vehicle ID displayed is correct, or you are finished entering the ID, tap
OK. Please take caution when updating your vehicle ID to validate that
the vehicle ID matches that used by your carrier.
You may be prompted to enter your location if GPS data is not
available. See Location Data Entry.

4 | 2017 CommandGPS

Q: I dont see a Driving button. How do I record when I am driving the
vehicle?
A: When you tap ON Driver, you are indicating that you are on duty and preparing to
operate the vehicle. The logging device will detect when the vehicle is moving and
record the correct duty status for you based on the movement of the vehicle. See the
details below.
ON Driver

Vehicle
reaches
5mph

Vehicle
stops for 5
minutes

Drivers duty status is
recorded as Driving
(Line 3)
Driver is prompted
whether to remain
Driving or change to
On Duty

ON Driver

Q: I dont have a co-driver. Do I still need to tap the On Duty (Driver) button before I
operate the vehicle?
A: Yes. The logging device uses this information not only to maintain accurate driver
logs but also for other recordkeeping, such as determining when driver vehicle
inspection reports need to be created or reviewed. See Driver Vehicle Inspection.

ADD OR REMOVE RESOURCES
If you are the first driver to sign in during your work shift, you may be
asked to review the trailers and shipments added by a previous driver,
and remove or add new resources.
Tap Remove to remove the selected resource shown on the left
without recording it on your log. To add a shipment, enter the ID in the
Shipment ID field on the right and then tap Add. You may also add or
remove resources after you are signed in. See Resources.

Tap Next to keep all resources shown. This will record these
resources, if any, on your current driver log.

5 | 2017 CommandGPS

REVIEW PREVIOUS DVIR
If the DVIR feature is enabled and you are the driver of the vehicle, you
will be prompted to review the most recent driver vehicle inspection
report for each resource in the current vehicle combination. If a trailer
was removed during sign in, you will be prompted to create a driver
vehicle inspection report for each trailer removed. See Driver Vehicle
Inspection.
The Driver Overview screen will be shown when the sign in process is
complete. Always review your logs before operating the vehicle to
ensure that all information is true and correct. You are responsible
for ensuring that all records required to be in your possession1 are
available in electronic and/or paper format.
Tip: Tap Back to go back and change a response without
starting over. Tap Cancel to discard all previous responses and
start the sign in process from the beginning.
1

See US 49 CFR 395.15(b)(4) and CA SOR-2005-313 84

Q: I performed some work after signing out of the logging device but before signing in
again. Can I record that activity now?
A: Yes, but only if the activity you wish to add was On Duty, not Driving. After
completing the sign in process, go to Options to add Pre Shift time (time worked just
before signing in to the logging device) and/or Post Shift time (time worked just after
signing out of the logging device). Your driving time left will be recalculated
accordingly. Optionally, you are able to use the Driver Portal to make edits to your log.

6 | 2017 CommandGPS

DRIVER OVERVIEW
This is the main screen of the application, showing the drivers name,
current duty status, and hours and minutes of driving time left.
Tap + Driver to allow a co-driver to sign in.
Tap on any drivers card on the left to see
the Driver Overview screen for a co-driver
who has already signed in.

Available Drive Time is shown in the large colored gauge. The color
reflects the approximate driving time left:
8:00

Green more than 3 hours left

1:01

Yellow between 1 and 3 hours left

00:00

Red less than 1 hour left

Tap the circled arrow below Gain Time At
to display Driving Time Details (the time
remaining under each applicable hours of
service rule). You may need to swipe up
and down to view more detail if it does not
all fit on the screen.
If you have uncertified logs or proposed edits
that require review, you will notice an orange
flag over the Options button and three
orange lines in the upper left corner. See
Options and View Logs for more
information. A red flag indicates missing
data. See Driver Options.

7 | 2017 CommandGPS

Q: What is Available Drive Time, and how is it calculated?
A: Available Drive Time is the maximum time in hours and minutes (hh:mm) that a
driver legally may continue to operate a commercial vehicle without rest. The logging
device calculates the time remaining until each applicable hours of service limit will be
reached. The lowest of these is displayed as Available Drive Time.

Work
Shift

Daily

Cycle

US propertycarrying limits1

US passengercarrying limits2

Canada south of
60N limits3

Driving

11 hours

10 hours

13 hours

Rest
Break

8 hours

Not applicable

Duty

14 hours

15 hours

14 hours

Driving

Not applicable

13 hours

Duty

Not applicable

14 hours

Off Duty

Not applicable

14 hours

Duty

60 hours in 7 days
or
70 hours in 8 days

70 hours in 7 days
(Cycle 1) or
120 hours in 14
days (Cycle 2)

See US 49 CFR 395.3

See US 49 CFR 395.5

See CA SOR-2005-313 12-29

Q: What is the difference between Work Shift rules and Daily rules?
A: Work Shift rules restrict the on duty time that a driver may accumulate from the moment
the driver reports to duty to the moment he or she is released from duty. Work Shift
calculations do not reset until the driver has accumulated the minimum consecutive off duty
time required by the applicable US or Canadian hours of service regulations.
Canada has additional rules, called Daily rules, which restrict the on duty time a driver may
accumulate from the start of one 24-hour log period to the start of the next and establish
mandatory minimums for the total off duty time a driver must accumulate within a log period.
Daily calculations automatically reset at the beginning of each log day.

8 | 2017 CommandGPS

Q: What does it mean if driving time left is N/A?
A: N/A means that the logging device cannot calculate Available Drive Time due to
insufficient data. Review all records of duty status, including paper logs, to
determine your actual driving time left.
Q: Why do my driving time details sometimes show Salesperson instead of Cycle
Duty?
A: If you are operating in the US as a driver salesperson1, the typical cycle duty limit
does not apply toward your driving time left so long as you do not exceed 40 hours
Driving in any period of 7 consecutive days2. The Salesperson value shows how long
you may continue to drive under this driver salesperson exception.
1

See US 49 CFR 395.2

See US 49 CFR 395.1(c)

CHANGE STATUS
Starting from the Driver Overview screen, tap Status and then choose
the option that best describes your current activity.
These options are available for all drivers:

ON Driver

Choose this when you are on duty and taking control of the vehicle.
The logging device will detect when the vehicle is moving and
automatically record your activity as D (Line 3) when the vehicle is
moving and ON (Line 4) when the vehicle is stopped. No other
driver may take control of the vehicle until you choose a
different status, start a Rest Break, or sign out.

ON Not
Driver

Choose this if you are on duty but not in control of the vehicle. This
will record your activity as ON (Line 4). If no one has taken control
of the vehicle, the automatic motion detection system will
continue to track vehicle movements and report them as
Unidentified Driver events.

Choose this when you are beginning a period of rest in the
vehicles sleeper berth. This will record your activity as SB (Line 2).

OFF
Sign Out

Choose this when you are relieved of duty and are signing out of
the logging device. This will record your activity as OFF (Line 1).
To record your status as off duty without signing out of the logging
device, see Rest Break.

These additional options may be available if enabled by your carrier:
OFF PC

ON YM

Choose this if you are relieved from all responsibility for performing
work and taking control of the vehicle for your own personal use.
This will record your activity as Authorized Personal Use of CMV
(PC) (OFF, Line 1).
Choose this if you are moving your vehicle inside your carriers yard.
This will record your activity as Yard Moves (YM) (ON, Line 4).

9 | 2017 CommandGPS

REST BREAK
The Rest Break feature is used for recording off duty activity during the
work shift. Drivers who use this feature remain signed in to the
application, thereby avoiding the screen prompts associated with
signing out of a logging device and signing back in again.
Drivers should only use this feature if they will return to duty in
the same vehicle before the end of the work shift.
To begin a rest break, tap the Rest Break
button in the upper right of the driver
overview screen and confirm that you want
to start a break now. This will record your
activity as Off Duty (Line 1) without signing
you out of the application.
The application will determine the minimum rest necessary to improve
driving time, and show this value as Gain Time At. When the required
rest break time is fulfilled, Gain Time At and Available Drive Time will
be recalculated.
To end a rest break, tap the red Stop Break
button in the upper right to display the Status
screen.
Choose ON Driver if you are returning to
duty and will be operating the vehicle or ON
Not Driver if you are the co-driver. Choose
SB if you will continue resting in the vehicles sleeper berth before
returning to duty. Choosing any button other than OFF Sign Out will
return to the Driver Overview screen and cause Gain Time At and
Available Drive Time to be recalculated.
When you are finished using the vehicle, dont use the Rest Break
feature. Instead, choose OFF Sign Out from the Status screen. This
will begin the sign out process and trigger a post-trip driver vehicle
inspection (if applicable).

10 | 2017 CommandGPS

DRIVER VEHICLE INSPECTION
REQUEST DVIR
After choosing the ON Driver button or adding a trailer to the vehicle
combination, verify the ID of the resource that you are using, and then
tap Request DVIR.
The logging device will request the most
recent driver vehicle inspection report and
refresh this screen when a response is
received. Fill in any empty boxes and tap
Next.
Q: Ive been waiting a long time without receiving the most recent report. What should I
do?
A: If you have waited at least 60 seconds, tap Stop to continue the inspection process
without a response from the web server. If a previous un-reviewed report is already
stored on the logging device, it will be presented for you to review. If not, perform your
own inspection and create a new DVIR listing any defects you find.

REVIEW & SUBMIT
If a previous report is presented for you to review, use the arrow
buttons to scroll through the report and review all the information
provided. See View DVIR.
If any defects are listed, verify that a
statement is present certifying that the
defects were repaired or that repair is not
needed. Be sure to review all defects for
each resource in the current vehicle
combination. When you are done with the
review, tap Next to show the acknowledgement screen.

11 | 2017 CommandGPS

Tap Yes if you are satisfied with the vehicles condition, otherwise tap
No. If any unresolved defects were listed on the report, you will also
need to select Complete or Not Needed for Repair Status. Tap Done
to submit the report.

SELECT RESOURCE
When it is time to create a driver vehicle
inspection report, a list of resources subject to
inspection will be shown. Tap once on a
resource to highlight it and then choose the
appropriate button.

No Defects

Choose this to report that the resource is free of defect or
deficiency.

Add Defects

Choose this to note one or more defects for the resource.

A resource ID shown in blue and having a message of No Defects or
Defects Added on the right indicates that you have completed a DVIR
for that resource during the current inspection process, or that an
unrepaired defect has been carried over from a previous report. You
must complete a DVIR for all resources in the list to move to the next
screen. See Carry Over Defects.

US 49 CFR 396.11 requires a report to be prepared at the completion of each days work on
each vehicle operated; CA NSC Standard 13 requires a report to be completed once every 24
hours.

12 | 2017 CommandGPS

SELECT PART & DEFECT
When you tap Add Defects or Edit Defects,
a list of parts will be shown for the selected
resource. Tap once on a part to highlight it,
and then select one or more defects from the
list on the right. All defect lists will include an
option for Other, where you can type in your
own description.
Repeat this process for each defective part.
Tap Done to return to the Select Resource
screen. After inspecting all resources, tap
Finish if there are no defects to report, or tap
Next to show the Review & Submit screen.
Note: Part names and defect descriptions are specific to the type of
resource (vehicle or trailer) currently selected for inspection. Both lists
can be customized by your motor carrier.

CARRY OVER DEFECTS
In some cases, the previous DVIR for an asset may include a defect
that was certified as Repairs Not Necessary. This suggests that the
defect or deficiency may still exist, but that repair is not required in
order for the vehicle to be operated safely.
The logging device will carry over such defects to the next driver
vehicle inspection report. You will be notified when beginning a new
inspection report if the previous report has such defects. You may add
to or edit these defects as needed before submitting your new
inspection report.

13 | 2017 CommandGPS

TRAILERS
From the Driver Overview screen, tap the Trailers button.
To add a trailer to the list, enter the trailer ID and then tap Add (or
Enter on the keyboard). This will add the trailer as a current resource
and also record this information on the current days log for each driver
who is signed in. To drop trailers, tap on one or more checkboxes in
the list on the left, and then tap Remove. Tap on Home to return to the
Driver Overview.
If the DVIR feature is enabled, you will be prompted to create a DVIR
when you remove a trailer, or review the most recent DVIR when you
add a trailer. See Driver Vehicle Inspection.

SHIPMENTS
From the Driver Overview screen, tap the Shipments button.
To add a shipment to the list, enter the shipping document number (if
applicable) or the shipper name and commodity name, and then tap
Add. This will add the shipment as a current resource and also record
this information on the current days log for each driver who is signed
in. To drop a shipment, tap on it once to highlight it in the list, and then
tap Remove.
Tip: If adding multiple shipments bound for separate destinations, add
them one at a time so that each is listed on a separate line. This will
allow you to remove individual shipments at each stop, so that the
shipment list always reflects your current load.

14 | 2017 CommandGPS

VIEW LOGS
This screen allows you or an official to view your electronic record of
duty status (daily log) for each day required to be in your possession1. It
also allows you to certify your logs and accept or reject edits to your logs
that were proposed by a user on the host website. If all the details do
not fit on one screen, swipe the screen vertically to scroll.
Starting from the Driver Overview screen for the driver, tap Logs to
see the grid view (graph of duty statuses) for todays date
(month/day/year). Tap the Events/Grid button to toggle between the
grid view and a line-by-line detail view. Use the arrows on either side
of the date or swipe the screen side to side to navigate through your
log history. The Details button displays general carrier, driver, and ELD
information. The Certify button allows you to certify your log for the
day displayed.
GRID

Graph of all duty statuses for each 24hour period starting at midnight
Total hours
The grid is color coded as follows:
Personal Conveyance (OFF)
Yard Moves (ON)
All other statuses

EVENTS (Log Details)

Duty status changes and locations
Remarks and annotations
Exceptions claimed by the driver
Edits and requested changes
o See Definitions for details
Malfunction and data diagnostic events
o See Malfunction & Data
Diagnostic Event Indicators for
more information

See US 49 CFR 395.15(b)(4) and CA SOR-2005-313 84

15 | 2017 CommandGPS

DETAILS

Log date, time, and time zone
[Canada format only] The cycle being
followed
Name of motor carrier
USDOT number of motor carrier
Main office address
Drivers home terminal name
Home terminal address
Driver name, ID, license number and state
Co-driver(s)
ELD Provider, Registration ID, and Identifier
Vehicles (trucks or tractors), trailers, and shipments
Distance driven1
Total duty hours for the 7- or 8- consecutive day period [US format] or
7- or 14- day cycle [Canada format] ending today2
Current odometer and engine hours2
Current location2
Malfunction and diagnostic indicators

Excluding any distance travelled while operating a CMV as a personal conveyance

Visible only when viewing a log for the current date

CERTIFY

Displays a prompt to certify your log for
the date displayed
You must enter your password when
certifying your logs

Q: If I am off duty for several days in a row, do I have to certify each day?
A: If you have been continuously off duty for multiple days, display the log for the last day
on which you were off duty, and tap the Certify button. You will be prompted to certify the
range of dates encompassed by that off duty event.
Q: Why am I being asked to certify my log again?
A: You can only certify logs that are complete. Any new status change, log edit or
annotation, or accepting a proposed edit will require that you re-certify your log.
Q: What if I need to certify logs that are not available on the mobile device?
A: You will only be able to certify the previous 7 or 14 days on the mobile device,
depending on your driver type. You can certify older logs through the Driver Portal.

16 | 2017 CommandGPS

ACCEPT / REJECT
If a non-driver host user has proposed an edit
to your log, you will need to Accept or Reject
the edit either from the Driver Portal or
through the Logs page on the device.
To view a proposed edit, navigate to the day
of the edit, then tap Events. Scroll through the events to locate the
proposed edit, shown in red. You can also tap Review Logs from the
Options menu to navigate to any log that requires review. See Driver
Options. Tap the proposed event and tap Accept or Reject. You can
use the Annotate button to add a comment to the event.
Q: What happens if I reject an edit?
A: The event will be displayed as Inactive - Rejected. Your availability will not be affected
and you will not need to re-certify the log.
Q: What happens if I accept an edit?
A: The event becomes an active event in your log. Your availability is recalculated
accordingly and you will need to re-certify the log.
Q: What if an edit was proposed for a date that is not available on the mobile
device?
A: You will only be able to view the previous 7 or 14 days on the mobile device, depending
on your driver type. You can review older logs and accept or reject edits through the Driver
Portal.

17 | 2017 CommandGPS

VIEW DVIR
This screen allows you or an official to view
the most recent driver vehicle inspection
report for any resource (vehicles, trailers, etc.)
in the vehicle combination. You also have the
option to start a new DVIR during your shift.
Starting from the Driver Overview screen for any driver, tap DVIR1 to
see the report for the first available resource (typically the vehicle). Tap
the tabs at the top left of the screen to navigate between the different
resources.
A driver vehicle inspection report includes the following information:
Resource type (Vehicle or Trailer) and ID
Odometer2
Location of vehicle when the driver vehicle inspection report was
created
Defects or deficiencies noted, or No Defects
Report creation details:
o Driver
o Date3 and time
Repair certification details (if applicable):
o Certifying agent or driver
o Date3 and time
o Repairs Made or Repairs Not Necessary
Driver review/acknowledgment details:
o Driver
o Date3 and time
o Safe to Operate or Unsafe to Operate
To begin a new DVIR at any time, tap the + Add DVIR button. Once
you have started an open DVIR, you will have the option to toggle
between the Certified or Opened DVIR and to edit or add to the open
DVIR with the Edit DVIR button.
1

Visible only if the DVIR feature is enabled; selectable only if a driver vehicle inspection report is
available for viewing

Visible only when viewing a DVIR for a Vehicle

Displayed in month/day/year format

18 | 2017 CommandGPS

MANUAL LOCATION DATA ENTRY
The logging device uses GPS to determine
the vehicles location at the time of each duty
status change and driver vehicle inspection.
If valid coordinates cannot be obtained from
GPS, you will be prompted to enter the
location. GPS entry consists of the following
fields:
Type

Choose from City/State, Intersecting Highways, Highway/Mile post or
Highway/Service Plaza.

Name

(Optional) Enter the customer name or landmark where the status
change or inspection took place. This name will appear in the Events
view of your driver logs to provide additional context for your
activities. See View Logs.

City

Enter the name of the city. If outside city limits, enter the name of the
nearest city, town or other population center.

State/Province

Select the state, province, or territory.

If GPS coordinates are not available when the automatic motion
detection system records a status change, the driver will need to enter
the location of that change after the vehicle stops moving.
If there is a red flag over the Options button, tap on it and then tap
Missing Data.
This will display the location data entry
screen, where you should verify the date
(month/day/year) and time at the top of the
screen for each duty status change before
entering the location where that change
occurred. Enter an annotation to document
the change.
Tip: If the logging device frequently prompts you to enter location data, check
the GPS antenna to ensure that it has not become loose or been
disconnected.

19 | 2017 CommandGPS

DRIVER OPTIONS
These options provide a way to record
additional information on your logs,
synchronize logs with the web server, view
system diagnostics, and other functions.
Starting from the Driver Overview screen,
tap Options.

EDIT VEHICLE ID
This option allows you to update the Vehicle ID if the device was
provisioned incorrectly or if the Vehicle ID has changed.

REQUEST LOGS
This option allows you to synchronize electronic records with the web
server at any time during your trip. Use this if you need to:
Download amendments to your logs for the current or previous
day(s)
Download notes for a DVIR after it has been reviewed
Download inspection checklists and other configuration settings
that have changed since you signed in
This option will be disabled if the logging device is unable to open a
connection to the web server. See Symbols & Warnings.
Note: Depending on the wireless network used, excessive log requests may lead to
overages on your carriers data plan. Use this feature only as necessary.

PRE SHIFT
This option allows you to record On Duty, not Driving time worked just
prior to signing in. Select the date (month/day/year) and time that the
pre-shift activity started and verify the total time to be added. Add an
annotation when prompted to document the reason for the change.
Your Available Drive Time will be recalculated accordingly.
This option will be enabled for up to 48 hours after the sign in process
is complete if the drivers previous status was Off Duty.

20 | 2017 CommandGPS

POST SHIFT
This option allows you to record On Duty, not Driving time worked just
after the driver last signed out. Select the date (month/day/year) and
time that the post-shift activity ended and verify the total time to be
added. Add an annotation when prompted to document the reason for
the change. Your Available Drive Time will be recalculated
accordingly.
This option will be enabled for up to 48 hours after the sign in process
is complete if the drivers previous status was Off Duty.

TAKE EXCEPTION
This option allows you to utilize one or more of the following
(temporary) exceptions from hours of service regulations. When you
take an exception, your Available Drive Time will be recalculated
accordingly based on the type of exception claimed.
100 Air-Mile1

Relief from the 30-minute rest break requirement and a
limitation of 12 hours of Work Shift Duty. Requires a return to
the work reporting location. Only for property-carrying drivers.

Air-Mile2

Relief from the 30-minute rest break requirement. Work Shift
Duty limit increased to 16 hours on 2 days in a 7-consecutiveday period or after any 34-hour restart. Only for non-CDL
property-carrying drivers.

150

16 Hour3

Work Shift Duty limit increased from 14 to 16 hours. Does not
increase Work Shift Driving limit, and may only be used once
every 7 consecutive days or after a 34-hour restart.

Adverse
Conditions4

Work Shift Driving limit increased by up to 2 hours. Does not
increase Work Shift Duty limit, and may not be used during the
same shift with 16 Hour.

Agriculture5

Relief from all Driving, Duty, and Rest Break/Off Duty rules. Only
used during state-specified planting and harvesting periods.

Emergency6

Relief from all Driving, Duty, and Rest Break/Off Duty rules. Only
used in a declared Federal, State, or local State of Emergency.

1
Certain restrictions apply; see US 49 CFR 395.1(e)(1)
2
Certain restrictions apply; see US 49 CFR 395.1(e)(2)
3
Available to limited US drivers. Other restrictions also apply. See US 49 CFR 395.1(o).
4
Certain restrictions apply; see US 49 CFR 395.1(b)(1), US 49 CFR 395.2, and CA SOR-2005-313 76(2).
5
Certain restrictions apply; see US 49 CFR 395.1(k)
6
Certain restrictions apply; see US 49 CFR 390.5 or US 395.1(b)(2), and CA SOR-2005-313 76(1).

21 | 2017 CommandGPS

INVALIDATE EXCEPTION
This option allows you to invalidate a previously-taken exception.

DIAGNOSTICS
This option allows you to view identification information about the
device, as well as a general system health check. Tap and hold on
System Check to view system details.

REVIEW LOGS
This option is visible if you have uncertified logs or if a non-driver host
user has proposed an edit to your log that requires your attention.
Tapping this option will take you to the log(s) requiring review. See
Certify and Accept / Reject for more details.

MISSING DATA
This option allows you to back-fill information for duty status changes
that have been recorded in the past. This option is visible only if
required information (most typically the vehicles location) was not
available when the duty status change was recorded. See Location
Data Entry.

UNIDENTIFIED DRIVER
This option allows you to add driving events to your log that were
recorded while no driver was signed in to the device. Unidentified driver
events are recorded any time the vehicle is moved without a driver
signed in, or if a driver is signed in but is not in ON Driver, YM, or PC
status. To avoid these events, always make sure to properly sign in to
the device before moving the vehicle.
Tapping this option will take you to the log date with the unidentified
driver event(s). Once you have reviewed the event details, tap the event
and then tap Accept or Reject to either add the event to your log or
discard it. Rejecting the event will remove it from your view on the
device. Other drivers and non-driver host users will still have the ability
to view and accept or assign the event.

22 | 2017 CommandGPS

When you Accept an unidentified driver event, it is added to your log
and your Available Drive Time is recalculated accordingly. The system
automatically places in you in an ON Not Driver status following the
unidentified driver event. Both the unidentified driver and following On
Duty event will appear on your log with an Origin of Unidentified Driver.
Q: What if I Reject an Unidentified Driver event by mistake?
A: Rejecting the event permanently removes it from your view on the device. Contact your
carrier to have them assign the event to you as a proposed edit from the host. You will first
need to certify your log before the non-driver host user can propose an edit.
Q: What if I Accept an Unidentified Driver event by mistake?
A: If the driver who should have accepted the event is your co-driver, you can reassign the
event to them. Tap on the driving event and tap Reassign. Enter your password when
prompted, select the co-driver from the list, enter an Annotation (comment), and click
Reassign. Your co-driver must then enter their password to approve the change. The
driving event will be removed from your log and added to your co-drivers log, and both of
your Available Drive Time will be recalculated accordingly.

ROADSIDE INSPECTION
This option allows an enforcement official to review your logs and
allows you to send your logs via email or webservice on the request of
an enforcement official. See Instructions for Law Enforcement
Officials for more information.

VEHICLE IN MOTION
This message is displayed at the bottom of
the Driver Overview when the vehicle is
moving. While this message is displayed, the
application will not allow any interaction with
the user.

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The dialog may display the following additional information:
No driver is signed in
Change status to
driver
Authorized Personal
Use Of CMV (PC)
Yard Moves (YM)

No one is signed in to the device. Sign in as soon as
you are safely able to do so. An audio warning will play
when the vehicle begins moving.
A driver is signed in to the device, but is not in ON
Driver, OFF PC, or ON YM status. An audio warning
will play when the vehicle begins moving.
The vehicle is being moved with the driver in Personal
Conveyance status.
The vehicle is being moved with the driver in Yard
Moves status.

If the person operating the vehicle is in Driving status and has less
than one hour of driving time left, audio warnings will sound
periodically.

SIGN OUT
When you are finished with your shift or otherwise done using the
vehicle, tap Status and then tap OFF Sign Out. Do not use the Rest
Break feature unless you will be returning to duty in the same vehicle
during your shift.
If the DVIR feature is enabled, you may be prompted to create a
driver vehicle inspection report before signing out.
You may also be prompted to review your logs on the device during
sign out. Tap Yes to be taken to the log(s) that require review. See
View Logs for more information. Tap No to proceed without
reviewing your logs. Tap Back to cancel and return to the Driver
Overview.
After the sign out process is complete, the logging device will send
your records to the web server.
Q: I forgot to sign out of the logging device in another vehicle before I signed
into this logging device. What will happen to my records?
A: If both logging devices are connected to the web server, a message will be sent to
the previous vehicle to sign you out. Inspect your records carefully and report any
errors to your supervisor. Make it a habit to sign out every time that you are
finished using a vehicle, to protect the integrity of your electronic records.

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SYMBOLS & WARNINGS
ENGINE OR BLACK BOX CONNECTION STATUS
[Green] The logging device is currently connected to your engine or
the system black box. All drive time will be recorded correctly.
[Gray] The black box or Vehicle Data Service has stopped sending
data to eFleetSuite. Drive events will not be recorded, and paper logs
should be used.
[Red] The connection to the engine has been lost, and drive events
will not be recorded. Paper logs should be used.

WEB SERVER CONNECTION STATUS
[Green] The logging device is currently connected to your wireless
data provider and is able to send data.
[Amber] The connection to your wireless data provider has been
closed because the logging device has no new data to send. A
connection will be reestablished when there is data to send.
[Red]

The logging device cannot connect to your wireless data
provider. Reasons may include low signal strength or
network service interruption.

GPS CONNECTION STATUS
[Green] The logging device currently has a good lock on GPS.
[Amber] The logging device is connected to some GPS satellites, but
not enough to establish a valid position. Location information will
need to be filled in manually.
[Red] No GPS connection available. Location information will need to
be entered manually.

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LOGS PENDING
The logging device is waiting for driver logs to be synchronized with
the web server.

NO TRAILER
The trailer list is empty.

NO SHIPMENT
The shipment list is empty.

MISCELLANEOUS WARNINGS
[Orange] This icon can represent a few different warnings. Read the
text that accompanies the icon to determine what the warning is and
if any action is needed.

RECORD STATE LINE CROSSINGS1
The logging device cannot obtain vehicle location data frequently
enough to meet International Fuel Tax Agreement requirements.
Drivers must keep paper records of their route of travel and miles
per jurisdiction until normal location detection resumes. A
warning audio will sound once when the failure is detected and a
different audio will sound when this failure is resolved.

UNKNOWN DRIVER
The vehicle is moving but the person operating the vehicle has not
been identified. Stop driving and either sign in or change status as
directed.
1

Visible only if the IFTA feature is enabled and valid GPS coordinates could not be
obtained for at least 5 minutes

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MALFUNCTION & DATA DIAGNOSTIC EVENT
INDICATORS
See the following tables for ELD malfunction and data diagnostic event
definitions. General troubleshooting steps can be found in the
Troubleshooting section.
Data Diagnostic
Event

Code

Power

Engine
synchronization

Missing required
data elements

Data transfer

Unidentified driving
records

Compliance
Malfunction

Code

Power

Engine
synchronization

Timing

Positioning

Data recording

Data transfer

Other ELD
detected

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Description
Device was not powered on within 1 min of the
engine receiving power, or lost power at any point
while the engine was powered on
Device was not able to receive data from the ECM
(or other data source) within 5 seconds of
requesting the data
Device is missing required information for
reporting on driver logs
Device is unable to confirm the proper operation of
the certified primary roadside transfer mechanism
More than 30 min of driving in a 24 hour period is
recorded under the unidentified driver profile

Description
Device lost power during driving events for a total
of 30 min or more over a 24-hour period
Device lost connection to the ECM (or other data
source) for a total of more than 30 min during a
24-hour period
Device is not able to synchronize to UTC
Device is not able to acquire a valid position
measurement within 5 mi of vehicle movement for
a total of more than 60 min over a 24 hour period.
Device is no longer able to record or retain
required event data or retrieve locally-stored
recorded logs
Device continues to fail checks of the roadside
transfer mechanism for three days following a
Data Transfer Diagnostic Event
The eFleetSuite application has stopped working
or is not responding as expected

Data diagnostics appear on your
device when a driver is signed in to
the application. If your device enters
a data diagnostic state, you will see a red
triangle icon in the action bar at the top of the
screen. Navigate to your log events to
determine the exact type of diagnostic event that has occurred,
and see Troubleshooting for common causes and resolutions.
An ELD compliance
malfunction appears on
your device as a pop-up notification icon that
sits on top of all applications. The icon will
include the malfunction description. The
example shown is a Timing Compliance
malfunction. You must document the occurrence of a compliance
malfunction and notify your carrier within 24 hours.
A compliance malfunction cannot be dismissed, it must be corrected
before you continue using the device as an ELD. Refer to the
Troubleshooting section for common causes and resolutions. If you
are not able to immediately resolve the malfunction, you must begin
keeping paper logs until the device is once again compliant. If your
logs can no longer be accessed on the device, you must reconstruct
your logs on paper for the current 24-hour period and the previous 7
consecutive days.

28 | 2017 CommandGPS

TROUBLESHOOTING

COMMUNICATIONS
Symptom

Possible
Cause

System Check screen
shows Failed for
Comms;

Antenna
connections not
solid

The comms indicator on
the Sign In screen is red;

Cellular
coverage issue

Driver logs or DVIR
cannot be downloaded at
sign-in

Corrective Action
Verify the connections are tight, but
finger tighten only. Turn the
antennas toward the nearest window
or windshield.
Move outside or away from buildings
or other objects that may obstruct
the signal. Contact the cellular
provider of your device and request
a coverage check for your area.

GPS
Symptom

Possible Cause Corrective Action

System Check screen
shows Failed for GPS;

Antenna
connections not
solid

Missing locations
appearing on driver logs;
Record State Line
Crossings message on
device
Device is recording
positioning compliance
malfunctions

Verify the connections are tight, but
finger tighten only. Turn the
antennas toward the nearest window
or windshield.

Physical location Move outside or away from buildings
/ coverage issue or other objects that may obstruct
satellite view.

IGNITION
Symptom

Possible Cause Corrective Action

Device is recording engine

Ignition wire
incorrectly
installed

29 | 2017 CommandGPS

Verify ignition wire is not receiving
power with the engine off.

synchronization data
diagnostic events and/or
compliance malfunctions

Device not
Call CommandGPS Support at 877receiving engine 865-2570.
data from ECM

See the following tables for common troubleshooting steps.

ODOMETER
Symptom

Possible Cause

Corrective Action

System Check screen
shows Failed for
Odometer;

9-pin connection
not properly
installed

Verify the 9-pin connector and
any adapters used for installation
are connected tightly and
snapped into place.

Device not
receiving engine
data from ECM

Call CommandGPS Support at
877-865-2570.

Installation did not
use 9-pin cables

Verify that the correct J1708 or
J1939 wires were used to
connect to the vehicle wiring.
Verify that the connection point
on the vehicle was not bypassed
by some other connection.
Verify that the data lines used to
connect are live and sending
data from the databus.

Symptom

Possible Cause

Corrective Action

Power Failure remarks in
driver logs;

Incorrectly installed
power wire or no
power to the 9-pin
connector power pin

Missing odometer
conflicts appearing on
driver logs;
Device is recording
engine synchronization
data diagnostic events
and/or compliance
malfunctions

POWER

Device shutting down or
rebooting unexpectedly;
Screen does not power on
with engine crank or when
the circular hardware
button is pressed
Device is recording power
data diagnostic events
and/or compliance
malfunctions

Verify that the power and ground
wire are receiving a constant 12 or
24 volts of power with the engine
off. Verify that the 9-pin connector
and any adapters used for
installation are connected tightly
and snapped into place.
Inconsistent voltage Test the vehicles battery and
to the device
alternator. Check for faulty wiring;
exposed or corroded wiring or
loose connections.
Device is wired
Re-wire the device straight to a
through a master kill constant 12 or 24 volt source.
switch
See Installation Guide for details.

30 | 2017 CommandGPS

TOUCHSCREEN
Symptom

Possible Cause

Corrective Action

eFleetSuite stops
responding to touches

Application not
responding

Reboot the device by holding the
red hardware button until the
Power Off menu appears. Tap
Power Off and then OK.
If the Power Off menu will not
appear, disconnect the 9-pin or
Molex-Molex connector on the
wiring harness.
Have your administrator submit an
RMA request to have the screen
repaired.
Verify that the device is receiving
power through the 9-pin harness.

Screen does not power on
with engine crank or when
the circular hardware
button is pressed

Defective or
damaged
touchscreen
No power
Defective or
damaged
touchscreen

If the hardware buttons light up
but the screen will not come on
when the circular hardware button
is pressed, have your
administrator submit an RMA
request to have the screen
repaired.

Error Message

Possible Cause

Corrective Action

Driver ID or password is
invalid for driver [xxx]

An incorrect ID or
password was
entered
No cellular
connection and no
credentials stored
locally on the device

Contact your administrator to
verify your ID and to have your
password reset.
See COMMUNICATIONS section
above.

Unable to reach host

APPLICATION ERRORS
31 | 2017 CommandGPS

Error Message

Possible Cause

Corrective Action

Device is recording or
displaying Other
compliance malfunction

Application has
crashed

Reboot and/or reprovision the
device. Call CommandGPS
Support for further assistance.

32 | 2017 CommandGPS

DEFINITIONS
The following abbreviations and terms are used in records generated
by this logging device. Use the extra space provided to list any
additional codes used by your motor carrier.
Comms

Cellular communications

Driving

ELD

Electronic logging device

ELD Login

When an authorized user logs in to an ELD

ELD Logout
Inactive - Changed
Inactive - Rejected
Inactive - Requested

When an authorized user logs out of an ELD
A log event that was edited and is no longer the active
event
A requested edit that was rejected and was not applied to
your log
A log edit that has been requested by a non-driver host
user but has not yet been applied to your log

OFF

Off duty

On duty, not driving

Personal conveyance

Sleeper berth

Yard moves

CommandGPS Support
e-mail: [email protected]
phone: 877-865-2570

33 | 2017 CommandGPS

INSTRUCTIONS FOR LAW
ENFORCEMENT OFFICIALS
ROADSIDE INSPECTION
To review the drivers electronic record of duty
status (daily log) for each day required to be in
their possession1, tap on Options and then tap Roadside Inspection.
This will show you the log grid starting with the current day. Tap the
Events/Grid button to toggle between the grid view and a line-by-line
detail view. Use the arrows on either side of the date or swipe the
screen side to side to navigate through the log history. The Details
button displays general carrier, driver, and ELD information. The DVIR
button will display the most recent approved DVIR and the open DVIR
(if applicable). Use the Transmit ELD Data File button to send the
logs via email or webservice.
GRID

Graph of all duty statuses for each 24hour period starting at midnight
Total hours
The grid is color coded as follows:
Personal Conveyance (OFF)
Yard Moves (ON)
All other statuses

EVENTS (Log Details)

See US 49 CFR 395.15(b)(4) and CA SOR-2005-313 84

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DETAILS

Log date, time, and time zone
[Canada format only] The cycle being followed
Name of motor carrier
USDOT number of motor carrier
Main office address
Drivers home terminal name
Home terminal address
Driver name, ID, license number and
state
Co-driver(s)
ELD Provider, Registration ID, and Identifier
Vehicles (trucks or tractors), trailers, and shipments
Distance driven1
Total duty hours for the 7- or 8- consecutive day period [US format] or
7- or 14- day cycle [Canada format] ending today2
Current odometer and engine hours
Current location
Malfunction and diagnostic indicators

Excluding any distance travelled while operating a CMV as a personal conveyance
Visible only when viewing a log for the current date

UNIDENTIFIED DRIVER EVENTS
To view all unassigned unidentified driver events recorded
by the device, tap the drivers name (above the grid) and
select Unidentified Driver. Use the arrows on either side
of the date or swipe the screen side to side to navigate
through the log history.

35 | 2017 CommandGPS

DVIR
This button allows you to view the most recent
driver vehicle inspection report for any resource
(vehicles, trailers, etc.) in the vehicle combination.
Tap DVIR1 to see the report for the first available
resource (typically the vehicle). Tap the tabs at
the top left of the screen to navigate between the
different resources.
A driver vehicle inspection report includes the following information:
Resource type (Vehicle or Trailer) and ID
Odometer2
Location of vehicle when the driver vehicle inspection report was created
Defects or deficiencies noted, or No Defects
Report creation details:
o Driver
o Date3 and time
Repair certification details (if applicable):
o Certifying agent or driver
o Date3 and time
o Repairs Made or Repairs Not Necessary
Driver review/acknowledgment details:
o Driver
o Date3 and time
o Safe to Operate or Unsafe to Operate
If the driver has started a new DVIR during their shift, you will have the option
to toggle between the Certified or Opened DVIR.
1

Visible only if the DVIR feature is enabled; selectable only if a driver vehicle inspection report is
available for viewing

Visible only when viewing a DVIR for a Vehicle

Displayed in month/day/year format

WHEN INSPECTION COMPLETE
Upon completion of the roadside inspection, tap Home to return to the
Driver Overview.

36 | 2017 CommandGPS