User manual for "ISAAC InControl"

Below you will find the vendor provided user manual for the ELD product "ISAAC InControl".

For contact information and additional devices produced by the same vendor see their page ISAAC Instruments.

Quick Reference

V5.11 Revision 1

DISCLAIMER
ISAAC Instruments Inc. reserves the right to modify the content herein without notifying any person of such revision or changes.
ISAAC Instruments Inc. products must be used in accordance with the General Terms and Conditions of Sale, the ISAAC Solution
Installation Guides and the documents and/or platforms to which they refer, in particular the ISAAC Installation Portal.
ISAAC Instruments Inc. products must also be used, at all times, in accordance with applicable laws and regulations, including
road safety in Canada and the United States, as applicable, including, but not limited to, those aimed at preventing, eliminating,
and punishing distracted driving.
Foregoing any of the above-mentioned instructions may cause a dangerous situation likely to affect the safety of persons and
property and to cause damage and/or penalties for which ISAAC Instruments Inc. cannot be held liable.

ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

DISCLAIMER
Context
Your ISAAC InControl tablets use internal Lithium-Ion batteries just like those widely found in modern electronics like laptops, cellphones, and
electric cars.
Warning
Lithium-Ion batteries present a fire hazard, injury, and property damage. Physical damage to the tablet greatly increases these risks. If any
part of the tablet presents visible physical damage or irregularities (including, but not limited to, swelling, fissures, cracks, or chips), stop using
the device and contact ISAACs technical support team.
If the tablet becomes searing hot, leaks liquid, emits smoke or a burning odor, or makes a cracking sound, IMMEDIATELY shut it down, disconnect
the device from the tablet dock and place the device away from any flammable material in a secure location outside the truck cab.
Please contact the ISAAC technical support team and provide pictures of any physical damage on the device.
Terms of use

The tablet usage must comply at all times with the laws and regulations applicable to road safety in Canada and the United States.
Do not use the device outside its operating temperature range (20C to 60C / -6F to 140F).
Never leave the tablet directly under the sun, near a heat source, or in the truck cab during a heat wave or extreme cold temperatures.
Never use a device that presents visible physical damage or irregularities (including but not limited to swelling, fissures, cracks, or chips).
Never use a device that emits smoke or unusual heat.
Use only ISAAC-approved accessories.
Do not use cables with peeled off or damaged covering, do not use any tablet charger that is damaged or malfunctioning.
Do not modify, disassemble, crush, or puncture the device.
Do not wash the device under running water.
Do not use outside the truck close to refueling stations.
Do not open the devices cover.

ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

Contents
CONTEXT .......................................................................................................................... 2
WARNING......................................................................................................................... 2
TERMS OF USE ................................................................................................................... 2
ISAAC ONTHEGO OVERVIEW .................................................................................... 1
DRIVER NOTIFICATIONS....................................................................................................... 1
INTERNET ACCESS (APPLICATIONS) ....................................................................................... 1
ELD COMPLIANCE MALFUNCTIONS AND DATA DIAGNOSTICS ..................................................... 2
DRIVER INSPECTION VEHICLE REPORT (DVIR) ......................................................................... 2
HOURS OF SERVICE ............................................................................................................. 3
DISPATCHER TRIP INSTRUCTIONS........................................................................................... 4
DASHBOARD...................................................................................................................... 5
ROADSIDE INSPECTIONS ...................................................................................................... 6
MESSAGES ........................................................................................................................ 7
ISAAC INMETRICS AND DOCUMENTS ................................................................................... 8
TEAM DRIVING................................................................................................................... 9
SOME BASICS ............................................................................................................. 10
REMINDER ...................................................................................................................... 10
TURNING ON THE TABLET .................................................................................................. 10
STARTING ISAAC ONTHEGO ............................................................................................ 10
LOGGING IN AND LOGGING OUT ......................................................................................... 11
GETTING AROUND IN ISAAC ONTHEGO BASIC INFORMATION AND FEATURES ....................... 12
CONFIRMING AN AUTOMATIC OPERATING ZONE CHANGE ....................................................... 13
CHANGING THE OPERATING ZONE MANUALLY ....................................................................... 13
CHANGING THE HOURS-OF-SERVICE REGULATION.................................................................. 13
CONFIRMING THE NEW DAY START TIME .............................................................................. 14
ADJUSTING THE SCREENS BRIGHTNESS ................................................................................ 14
VIEWING THE ODOMETER VALUE IN ISAAC ONTHEGO.......................................................... 15
PAIRING A BLUETOOTH PRINTER FOR CRUDE HAUL ACTIVITIES ................................................. 15
TEAM DRIVING .......................................................................................................... 16
GOOD TO KNOW .............................................................................................................. 16
ACCESSING THE TEAM PAGE .............................................................................................. 16
LOGGING IN AS SECONDARY DRIVER .................................................................................... 17
ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

SWITCHING DRIVER ROLES................................................................................................. 17
UNLOCKING A DRIVER PROFILE........................................................................................... 18
GENERATING A TEAMMATES HOURS OF SERVICE REPORT DURING A ROADSIDE INSPECTION......... 18
TRANSFERRING TEAM DRIVING TIME ................................................................................... 19
REMOVING A DRIVER........................................................................................................ 20
DRIVER NOTIFICATIONS ............................................................................................. 21
GOOD TO KNOW ............................................................................................................. 21
ACCESSING DRIVER NOTIFICATIONS..................................................................................... 21
REVIEWING UNASSIGNED DRIVING...................................................................................... 22
REVIEWING UNAPPROVED CARRIER MODIFICATIONS .............................................................. 23
COMPLETING A WHEEL RETORQUE ..................................................................................... 23
APPROVING YOUR DAILY LOGS ........................................................................................... 24
COMPLIANCE MALFUNCTIONS AND DATA DIAGNOSTICS ......................................... 25
GOOD TO KNOW ............................................................................................................. 25
UNDERSTANDING THE COMPLIANCE MALFUNCTION AND DATA DIAGNOSTIC ICON ...................... 25
MANAGING COMPLIANCE MALFUNCTIONS........................................................................... 26
CONSULTING DATA DIAGNOSTICS ....................................................................................... 26
DRIVER VEHICLE INSPECTION REPORT ...................................................................... 27
GOOD TO KNOW ............................................................................................................. 27
FILLING OUT AN INSPECTION REPORT .................................................................................. 27
VIEWING AN INSPECTION REPORT....................................................................................... 28
ADDING A SIGNATURE TO AN INSPECTION REPORT ................................................................ 29
DECLARING POST DEPARTURE DEFECTS ............................................................................... 29
RECORDING REPAIRS ON REPORTED DEFECTS........................................................................ 31
DRIVER ACTIVITIES ..................................................................................................... 32
GOOD TO KNOW ............................................................................................................. 32
VIEWING THE DRIVERS STATUS (SERVICE HOURS) ................................................................. 33
RECORDING THE DRIVERS ACTIVITY .................................................................................... 34
USING HOURS OF SERVICE EXCEPTIONS ............................................................................... 35
SPECIFYING THE DIFFERENT DRIVING EXCEPTIONS YARD MOVE AND PERSONAL CONVEYANCE ... 37
CONFIRMING THE END OF THE DRIVING ACTIVITY .................................................................. 38
RECORDING THE DRIVERS ACTIVITY AFTER DRIVING............................................................... 39
iii

Contents
REPRINTING A CRUDE HAUL TICKET ..................................................................................... 40
DISPLAYING THE ACTIVITIES PAGE WHEN DRIVING ENDS .......................................................... 41
RECORDING ACTIVITY DETAILS TAKING A PICTURE ............................................................... 42
RECORDING ACTIVITY DETAILS SCANNING A DOCUMENT ...................................................... 43
RECORDING ACTIVITY DETAILS SCANNING A DOCUMENT WITH EBE SHIPS ............................. 44
RECORDING ACTIVITY DETAILS SCANNING BARCODES........................................................... 45
SUPER-ACTIVITY HOOK/DROP (EQUIPMENT) ................................................................... 46
SUPER-ACTIVITY INSPECTION (DVIR) ........................................................................... 48
SUPER-ACTIVITY - ROADSIDE INSPECTION (AOBRD COMPLIANT SYSTEM) ............................ 51
SUPER-ACTIVITY - ROADSIDE INSPECTION (ELD COMPLIANT SYSTEM) .................................. 52
SENDING YOUR ELD RECORDS BY EMAIL .............................................................................. 54
SUPER-ACTIVITY SHIFT END OR TRACTOR CHANGE ............................................................ 55
DISPATCHER TRIP INSTRUCTIONS .............................................................................. 56
GOOD TO KNOW .............................................................................................................. 56
VIEWING TRIP INSTRUCTIONS ............................................................................................. 57
STARTING A TRIP .............................................................................................................. 58
SELECTING THE CURRENT TRIP STOP LOCATION OR CREATING A NEW STOP LOCATION .................. 59
INDICATING THE NEXT STOP ON THE TRIP.............................................................................. 60
AUTOMATIC DETECTION OF VEHICLES ENTERING AND EXITING A STOP ZONE............................... 61
CONFIRMING THE PLANNED DISPATCHER ACTIVITIES .............................................................. 62
CONFIRMING THE NEXT STOP DIRECTLY FROM THE STOP ACTIVITIES .......................................... 63
ENTERING AN UNPLANNED ACTIVITY ON THE TRIP INSTRUCTIONS PAGE ................................... 64
ENTERING AN UNPLANNED ACTIVITY ON THE ACTIVITIES (FAVORITES) PAGE ............................ 64
COMPLETING PICKUP AND DELIVERY ACTIVITIES ..................................................................... 65
SPLITTING ITEMS OF DIFFERENT DIMENSIONS ........................................................................ 68
ADDING SHIPMENTS TO A PICKUP ACTIVITY ........................................................................... 69
CANCELLING A SHIPMENT FROM A PICKUP AND DELIVERY ACTIVITY ........................................... 70
COMPLETING CRUDE HAUL TRANSPORTATION ACTIVITIES ........................................................ 71
LOGBOOK HOURS OF SERVICE ................................................................................ 73
GOOD TO KNOW .............................................................................................................. 73
VIEWING THE CURRENT DAILY LOG ...................................................................................... 73
VIEWING THE SERVICE HOURS RECAP ................................................................................... 74
UNDERSTANDING THE HOURS-OF-SERVICE RECAP.................................................................. 75
ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

ENTERING SHIPPING DOCUMENT NUMBERS ON THE DAILY LOG ............................................... 76
SIGNING THE DAILY LOG .................................................................................................... 77
ACTIVATING THE SPLIT SLEEPER BERTH ................................................................................ 78
DISPLAYING LOGBOOK ACTIVITY DETAILS.............................................................................. 78
MODIFYING LOGBOOK ACTIVITIES....................................................................................... 79
ADDING COMMENTS TO LOGBOOK ACTIVITIES ...................................................................... 80
ADDING ADDITIONAL HOURS ............................................................................................. 81
REJECTING UNASSIGNED DRIVING ....................................................................................... 83
VIEWING PREVIOUS DAILY LOGS ......................................................................................... 84
DASHBOARD .............................................................................................................. 85
GOOD TO KNOW ............................................................................................................. 85
VIEWING THE DASHBOARD ................................................................................................ 86
DRIVEWYZE................................................................................................................ 88
GOOD TO KNOW ............................................................................................................. 88
FOLLOWING DRIVEWYZE INSTRUCTIONS .............................................................................. 88
VIEWING THE LAST DRIVEWYZE INSTRUCTIONS ..................................................................... 89
COPILOT TRUCK COMMONLY USED FEATURES....................................................... 90
GOOD TO KNOW ............................................................................................................. 90
CHANGING THE VEHICLE PROFILE ....................................................................................... 90
ACTIVATING SAFETY ALERTS AND WARNINGS ........................................................................ 91
VIEWING POINTS OF INTEREST ........................................................................................... 92
ENTERING A DESTINATION ADDRESS.................................................................................... 93
ADDING A FAVORITE DESTINATION ..................................................................................... 94
MESSAGES ................................................................................................................. 95
GOOD TO KNOW ............................................................................................................. 95
BEING NOTIFIED OF MESSAGES RECEIVED............................................................................. 96
VIEWING THE LIST OF MESSAGES RECEIVED .......................................................................... 96
VIEWING AND REPLYING TO A MESSAGE .............................................................................. 97
VIEWING YOUR ARCHIVED MESSAGES.................................................................................. 98
ARCHIVING A MESSAGE .................................................................................................... 98
RECEIVING PRIORITY MESSAGES ......................................................................................... 99
RECEIVING PRIORITY MESSAGES WHILE DRIVING ................................................................. 100
iv

Contents
SENDING MESSAGES .......................................................................................................101
SENDING EMERGENCY MESSAGES .....................................................................................102
ISAAC INMETRICS .................................................................................................... 103
GOOD TO KNOW ............................................................................................................103
VIEWING A DAILY PERFORMANCE REPORT ..........................................................................103
DOCUMENTS ........................................................................................................... 104
GOOD TO KNOW ............................................................................................................104
VIEWING A DOCUMENT ...................................................................................................104
APPLICATIONS ......................................................................................................... 105
GOOD TO KNOW ............................................................................................................105
ACCESSING AN APPLICATION ............................................................................................105
ACCESSING THE INTERNET ...............................................................................................105
APPENDIX A MALFUNCTIONS AND DIAGNOSTICS................................................. 106
APPENDIX B TABLET APPLICATION BAR ................................................................ 116

ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

ISAAC OnTheGo Overview
ISAAC ONTHEGO OVERVIEW

ISAAC OnTheGo enables drivers to accomplish trip related operations easily and quickly. It comes on a rugged, weather-resistant tablet, and includes features
drivers can use both inside the vehicle cab, and around the vehicle when performing pre-trip inspections.
Refer to Appendix B Tablet for a description of the tablets LED indicators.
Driver notifications
Upon login, receive notifications of elements
that require your attention:
unassigned driving,
unauthorized motor carrier modifications,
unsigned daily logs,
changes in Personal Conveyance and Yard
Move activity rights since your last login,
wheel retorques
Take the required actions directly from the
driver notifications page or return to the
driver notifications page when it best suits
you.

Notifications page

Internet access (Applications)
Allows access to the internet for company
approved websites
Complete required documents online directly
on the tablet

Access to internet through the Applications page

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ISAAC OnTheGo Overview
ELD compliance malfunctions and data
diagnostics
Alerts drivers to the presence of an ELD
compliance malfunction, data diagnostics, or
both.
Allows to consult compliance malfunctions
and data diagnostics codes, description,
detection time and state.
Codes and descriptions displayed allow to look
up possible required actions on the mandatory
compliance malfunctions and data diagnostics
instruction sheet aboard your truck.

Compliance malfunctions and data diagnostics page

Driver inspection vehicle report (DVIR)
View previously recorded defects immediately.
Complete the inspection report in just a few
taps.
Add pictures and notes to document activities.
Sign the report using the electronic signature
feature no pen required.
The dispatcher can view the signed report.
View previous-day inspection reports.
Record defects that occur post departure.

ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

Inspection report

Electronic signature on inspection report

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ISAAC OnTheGo Overview
Hours of service
Enter driver activities in just a few taps.
Activate hours of service exceptions.
Depending on the activity, you may be
prompted to enter information, provide a
signature, take a picture, or scan a document
or a barcode to capture information.
Activities can be configured to trigger email
notifications to signal events such as the
following:
driver wait times to dispatchers
client wait times to customer service
mechanical breakdowns, accidents or
failed pre-trip inspections to fleet
managers
departure of cross-border shipments to
customs clearing agents (for preparing
PARS documents)
The daily logbook status (off-duty / sleeper /
driving / on-duty) updates automatically when
the driver enters new activities.

Activities page

Exceptions page

Enter activity comments

Electronic form for capturing activity information

Current periods daily logbook page

Hours of service recap

The daily logbook page shows the remaining
driving hours, shift hours, and work cycle
hours.
Add additional hours worked when needed.
Display the hours-of-service information based
on Canadian or U.S. regulations.
View a recap of previous-day hours of service

and remaining hours summary.

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ISAAC OnTheGo Overview
Dispatcher trip instructions
Provides drivers with a view of dispatcher trip
instructions, as entered via your organizations
Transport Management System (TMS).
Each trip shows the list of stops and planned
activities.
Allows for less than truckload (LTL) pickups
and deliveries.
The driver confirms the planned activities as
they are carried out, based on the workflow
established by the dispatcher. The driver can
also enter unplanned activities.

List of stops

Activities planned on a specific stop

Selecting the next stop on a trip

Dashboard with navigation panel activated for the next stop

If CoPilotTM Truck is activated, the next stops
address is automatically entered in the
navigation system on the dashboard.

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ISAAC OnTheGo Overview
Dashboard
The dashboard displays automatically when
the vehicle is travelling, and other functions
are unavailable to ensure safe driving.
Drivers use the dashboard to keep tabs on
hours of service and driving performance.
The dashboard displays the remaining driving
time based on the hours-of-service regulations
(Canadian or U.S. regulations).
The dashboard displays performance
indicators established and configured by the
system administrator (ISAAC Coach, speed,
and coasting).
The dashboard shows the next planned stop
based on the dispatcher trip instructions.

Dashboard automatically displayed while travelling

If CoPilotTM Truck is activated, the navigation
screen appears on the dashboard and route
instructions can be toggled on and off.
If Active Traffic in CoPilotMD is activated,
traffic information is displayed in a colored bar
on the right-hand side of the dashboard.

Dashboard including CoPilotTM Truck and Active TrafficTM

Dashboard notification of inspection violation

Drivewyze instruction to bypass a weigh station

Drivewyze instruction to pull into a weigh station

The driver receives notifications of hours-ofservice violations, alarms detected by the
gateway (ex. excessive speed, hard turns,
etc.), and inspection violations (expired
inspection, unrepaired minor defect over 48
hours, etc.).
If Drivewyze is activated, the driver receives
instructions on whether to bypass, pull in or
follow the road signs.

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ISAAC OnTheGo Overview
Roadside inspections
Produce roadside inspection reports based on
the inspectors requirements.
For ELD compliant systems, transfer electronic
log information by Web Services or Email
depending on your location, and leave a
comment if requested by the roadside
inspector (such as the officers identification
number).
For AOBRD compliant systems, select the
information to include on the report (hours of
service recap and details, pre-trip inspection
results), and view the report on screen or send
it by email or fax.

ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

Roadside inspection report parameters (AOBRD compliant)

Roadside inspection report

Roadside inspection selection options (US ELD compliant)

Roadside inspection selection options (Canadian ELD compliant)

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ISAAC OnTheGo Overview
Messages
Dispatchers and drivers can communicate
efficiently thanks to two-way messaging.
ISAAC OnTheGo keeps you informed of
messages received, with indicators and sound
alarms that signal priority messages.
Drivers can view messages sent by the
dispatcher and send messages when required.
All replies to a message can be read like a
conversation.

Messages list

Page showing all replies to a message

Priority message page while driving

Emergency messages page

Drivers and dispatchers can send messages via
satellite to and from a vehicle equipped with a
satellite module.
With text-to-speech messaging, drivers safely
receive priority messages while driving.
Drivers can rapidly send precomposed
emergency messages, even while driving.

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ISAAC OnTheGo Overview
ISAAC InMetrics and Documents
ISAAC OnTheGo lets drivers view their most
recent ISAAC InMetrics performance reports.
Any other document integrated to
ISAAC OnTheGo by your organization can be
viewed on the tablet.

ISAAC InMetrics performance report

ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

ISAAC OnTheGo Quick Reference guide, contained in the
Documents section.

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ISAAC OnTheGo Overview
Team driving
All team members can be logged into the
tablet at the same time and switch between
profiles as needed.
As Secondary Driver, view your messages,
logbook, and all other information while the
Main Driver is driving or on duty.
The driver identified as the Main driver is
assigned the driving time.
Switch driver roles (Secondary to Main) to
ensure the correct driver is assigned the
driving time.

Team page

Page to transfer team driving time

Transfer driving time from one team member
to another if you forget to switch driver roles
and driving time is incorrectly assigned.
Generate a teammates hours of service
report during a roadside inspection.
Page to generate a teammates hours of service report

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Some Basics
SOME BASICS

Reminder
Canadian and American regulations stipulate that,
during driving, the ELD-compliant tablet must be
mounted in a fixed position and be visible to the
driver when they are in a normal driving position.
Turning on the tablet
1. Press the power button located on the top of
the tablet.
If the tablet is powered off (as opposed to in
sleep mode), keep the button pressed for
about 3 seconds.
The location of the power button varies
depending on the tablet model.
Startup may take up to 30 seconds.

Power button located on the
top of the tablet.
1

Starting ISAAC OnTheGo
1. Tap the ISAAC OnTheGo icon on the home
page.
1

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Some Basics
Logging in and logging out
To log in:
1. Tap the Driver Identification field.
2. Enter your username and password using the
on-screen keyboard.
3. Tap GO.
The dashboard displays after logging in.

Note that if you begin driving before logging in, a
warning indicating to stop the vehicle and log in
appears.
Note that logging in will terminate any session you
previously opened on another tablet.
To log out:
1. Tap the current activity button at the bottom
of the main menu to display the activities
page.
2. Select the Shift end or Tractor change activity.
3. Enter a note if required.
4. Tap Save to confirm.
Note that if the system is ELD compliant, and you
are exempt from ELD compliance, a message will
appear upon login and logout indicating the
exemption and the reason.

2
1

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Some Basics
Getting around in ISAAC OnTheGo
Basic information and features
1. The application bar at the top of
ISAAC OnTheGo pages displays:
the menu icon .
the tablets connection status with the
router aboard the vehicle , and with the
main server via the cellular network .
an icon for compliance malfunctions and
data diagnostics in ELD compliant
systems.
messages received and unread
.
Note that a red envelope
signals that
a priority message is unread.
an icon to rapidly send precomposed
emergency messages .
an icon for displaying driver notifications .
2. The header section displayed on most
ISAAC OnTheGo pages contains:
the user name
the vehicle number and hooked
equipment
the active trip number
the hours-of-service display mode
(Canada or U.S. regulations)
3. The main menu provides access to the various
features of ISAAC OnTheGo.

ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

Note that the tablets return button
is not active on some pages.
In such cases, use the buttons and menu options appearing on the page to navigate in ISAAC OnTheGo.

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Some Basics
Confirming an automatic operating zone
change
When an operating zone change is detected:
1. Tap Confirm to confirm the operating zone
change.
Note that the system detects the vehicles location
and displays the remaining driving time, violations,
and notifications according to the vehicles position.
The message confirming the change appears as soon
as the driving stops after crossing into a new zone.

Changing the operating zone manually
1. Tap the current operating zone (CAN or U.S.)
on the header.
2. Select a new operating zone from the list.
Note that the marker icon indicates the
operating zone detected by the systems GPS.
3. Enter an Explanation note if needed.
4. Tap Confirm.
5. Tap Summary to view the recap of the chosen
operating zone.

1
2
3

Changing the hours-of-service regulation
1.
2.
3.
4.

Tap the RECAP tab from the daily log.
Tap HOS Settings.
Select an Operating Zone.
Select a Regulation for that operating zone.
Note that the HOS Limitations displayed
change according to the regulation selected.
5. Tap Confirm.

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Some Basics
Confirming the new day start time
1. Tap Got it! to confirm you were advised of the
new day start time.
Note that the new day start time confirmation
appears only after a full cycle reset is
completed.
1

Adjusting the screen s brightness
1. On the ISAAC OnTheGo application bar, tap
the brightness icon .
2. Select the desired brightness mode:
- Day and night modes (for all tablet models
except G1) can be customized and selected at
will.
- Automatic setting (M models only) will
adjust brightness according to ambient
lighting.
3. Slide the bars to adjust the brightness for the
desired mode.
4. Tap OK.
When driving with the Dashboard in normal view,
you can toggle between the day and night modes
with one tap on the screen if one is already selected.

ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

2
3
4

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Some Basics
Viewing the odometer value in
ISAAC OnTheGo

ISAAC OnTheGo shows the vehicles odometer value
on some pages (ex. the daily log).
The value from ISAACs system may differ from the
value shown on the vehicle dashboard.
You can display ISAAC OnTheGos odometer value of
reference, which is taken from the vehicles network
(CAN).
1. On the ISAAC OnTheGo application bar, tap
the menu icon and then select Odometer
from the drop-down list.
The odometer value appears on screen.
Pairing a Bluetooth printer for crude haul
activities
1. On the ISAAC OnTheGo application bar, tap
the menu icon and select Bluetooth printer
from the drop-down list.
The list of available printers appears in
alphabetical order.
2. Select the printer you want to pair with and
tap OK to confirm.
The tablet is pairing with the printer.
Note that only one printer can be connected
at a time. Selecting another printer will end
the previous pairing.
3. The connected printer is first on the list.
Tap OK to exit the printer pairing page.

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Team Driving
TEAM DRIVING

Good to know
ISAAC OnTheGo enables the Main Driver and Secondary Driver(s) to be logged into the vehicles tablet at the same time and switch between profiles as
required.
Drivers can generate or transfer their teammates hours of service report during a roadside inspection without changing profiles.
The Secondary Driver(s) can use the tablet to view their messages, logbook and all other information while the Main Driver is driving or on duty.
The Main Driver is assigned the driving time. The Team page allows drivers to switch driver roles when its the Secondary Drivers turn to drive. The
Secondary Driver becomes the Main Driver and is therefore assigned the driving from that point on.
Driving time can be transferred between two team members if drivers forgot to switch roles and driving time was incorrectly assigned.
To log in, log out, or switch driver roles, the vehicle must be stationary.
A driver appearing on the team page, but who is not among the current team members, can be removed from the list without affecting his hours-ofservice status.
Accessing the Team page
1. Tap the team icon
.
The Team page is displayed.

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Team Driving
Logging in as secondary driver
As Secondary Driver, you can access your messages,
logbook, and all other information while the Main
Driver is driving or on duty.
From the Team page:
1. Tap the Add Driver button.
2. Enter your username and password using the
on-screen keyboard.
3. Tap Log In.
Note that you can tap End of Shift on the
Team page to log out.
Repeat steps 1-3 to log in more than one Secondary
Driver.

2
3

Switching driver roles
Since the Main Driver is assigned the driving time,
switching driver roles is required when the
Secondary Driver starts to drive.
From the Team page:
1. Tap the switch to main driver icon
.
2. Answer Yes to the displayed question.

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Team Driving
Unlocking a driver profile
By unlocking your driver profile, you access your
ISAAC OnTheGo session and all its features.
From the Team page:
1. Tap the Profile icon next to your name.
2. Enter your password.
3. Tap Yes.
Note that a yellow stripe appears on the
dashboard indicating the Secondary drivers
session is active, while a green steering wheel
appears on the dashboard indicating the Main
drivers session is active.

2
1
3

Generating a teammate s hours of service
report during a roadside inspection
When working in teams, it is possible to generate
your teammates hours of service report during a
roadside inspection without having to switch
profiles.
See SUPER-ACTIVITY - Roadside inspection
(AOBRD compliant system)for more information.

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Team Driving
Transferring team driving time
If a Secondary Driver forgets to switch to the Main
Driver role before beginning to drive, driving time
will be assigned to the wrong driver. It is possible to
transfer driving time from one team member to
another to correct this type of mistake.
From the Dashboard page:
1. Tap Logbook.
2. Tap History.
3. Select the day on which the driving time
occurred.
4. Select the driving activity on the grid.
5. Tap Transfer.
6. Select the driver to transfer the driving time
to.
7. Enter an explanation note.
8. Tap Save.
Note that it can take up to 10 minutes before the
transfer is reflected in the daily logs.

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Team Driving
Removing a driver
If a driver who is not part of your team appears on
the Team page, you can remove his name from the
list without affecting his hours-of-service status.

From the Team page:
1. Tap Remove Operator.
2.
3.
4.
5.

Tap the
icon next to the driver to remove.
Enter your Username.
Enter your Password.
Tap Remove Driver.

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Driver Notifications
DRIVER NOTIFICATIONS

Good to know
ISAAC OnTheGo notifies you of elements that require your attention, such as unassigned driving, unapproved motor carrier logbook modifications and
unsigned daily logs. and changes in access rights to the Yard Move and Personal Conveyance activities since your previous login.
These notifications are displayed on a different page upon login, which can also be accessed on demand.
You can act on the various notifications directly from the notifications page.
Accessing driver notifications
1. Tap the notifications icon
on the
application bar.
The elements that require your attention
appear on screen:
unassigned driving,
unapproved motor carrier logbook
modifications,
unsigned daily logs,
missing document references in the daily
log header,
changes to Personal Conveyance and Yard
Move activities access rights since your
previous login,
confirmation to keep Yard Move enabled
after powering off the truck without
deactivating it,
wheels needing retorque.
Note that elements with arrows require you
to take action. Elements with an information
icon
require no actions.

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Driver Notifications
Reviewing unassigned driving
ISAAC OnTheGo keeps records of all driving
activities. Unassigned driving occurs if the vehicle is
moving and no one is logged into the vehicles
tablet.

1
2

All drivers that log in following unassigned driving
are prompted to review the unassigned driving
activities and take appropriate action.
From the Notifications page:
1. Tap Unassigned driving detected.
2. Select the unassigned driving activity to
review.
3. Tap Confirm to modify your logbook to
include the unassigned driving time,
or Reject to leave your logbook unchanged.
Note that a driver icon
is displayed beside
activities modified to include the unassigned
driving.
Only confirm unassigned driving time that
belongs to you as this affects your remaining
driving time. Otherwise, select Reject.
Note that an unassigned driving time
notification will appear on the notifications
page until it is either confirmed or rejected.
See Rejecting unassigned driving if you have
accepted a driving segment that isnt yours.

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Driver Notifications
Reviewing unapproved carrier
modifications
For ELD compliant systems, ISAAC OnTheGo notifies
you when a modification to your logbook changes
your hours-of-service status, and prompts you to
review it and take appropriate action.
From the Notifications page:
1. Tap Modifications to your daily logs need
your attention.
2. Tap the unapproved logbook modification to
review.
Note that only the modifications affecting
your hours-of-service status need your
approval.
3. Tap Confirm to modify your logbook to
include the modification or Reject to leave
your logbook unchanged.
An explanatory note is required when a
modification is rejected.

Completing a wheel retorque
A notification appears on the tablet when a wheel
retorque is necessary. ISAAC OnTheGo allows you to
complete a wheel retorque form that can then be
viewed by the dispatchers. Note that if there is more
than one request, they will be displayed one after
the other.
On the Driver Notifications page:
1. Tap the message indicating the wheel that
needs to be retorqued.
2. Complete the form on screen.
3. Tap Save.
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Driver Notifications
Approving your daily logs
ISAAC OnTheGo allows you to sign daily logs for the
previous 14 days, either individually or in a batch.

You could also be required to sign your previous
unsigned logs before logging out at the end of your
workday, or before completing a vehicle inspection.

On the Driver Notifications page:
1. Tap Some daily logs are not signed.

To sign an individual daily log:
2. Select a daily log from the list.
3. Tap Sign.
4. Check the Sign the document electronically
box.
5. Tap Yes.

To sign all daily logs in a batch:
6. Tap Approve All.
7. Check the Sign these documents
electronically box.
8. Tap Yes.
Green checkmarks appear next to each daily
log to show they have been signed.

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Compliance Malfunctions and Data Diagnostics
COMPLIANCE MALFUNCTIONS AND DATA DIAGNOSTICS

Good to know
In ELD compliant systems, ISAAC OnTheGo detects and logs all compliance malfunctions and data diagnostic events.
The driver is alerted to the presence of a compliance malfunction or data diagnostic by an icon color change.
The driver can consult a list of the compliance malfunctions and data diagnostics with their code, description, detection time and date, and state to cross
reference it to a document (onboard the truck) containing detailed information and the possible required actions.
Understanding the compliance malfunction
and data diagnostic icon
An icon serves as a visual cue to the presence of
either a compliance malfunction, a data diagnostic,
or both:

no malfunctions or data diagnostics
a compliance malfunction is present
a data diagnostic is present
both a compliance malfunction and
data diagnostic are present

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Compliance Malfunctions and Data Diagnostics
Managing compliance malfunctions
1. Tap the compliance malfunction and data
diagnostic icon
showing the compliance
malfunction.
2. Take note of the malfunction and provide
written notice to the motor carrier.
3. Reconstruct the record of duty status (RODS)
on graph-grid paper logs that comply with
FMCSAs 49 CFR 395.8 if data for the current
24-hour period, and for the previous 7
consecutive days cannot be extracted from
the tablet.

Consulting data diagnostics
1. Tap the compliance malfunction and data
diagnostic icon
showing the data
diagnostic.
Refer to Appendix A Malfunctions and
Diagnostics for more information on the data
diagnostic and possible required actions.

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Driver Vehicle Inspection Report
DRIVER VEHICLE INSPECTION REPORT

Good to know
ISAAC OnTheGo enables the driver to perform inspections from the Inspections section or the Activities screen for the vehicle and hooked equipment.
The dispatcher can view an inspection report after the driver has applied his electronic signature.
The inspection status is displayed with an icon indicating whether the inspection is current (green), about to expire (yellow), or already expired (red).
The inspection items are tagged with a severity level (major, minor, unregulated) that indicates, based on the reported defects, whether the vehicle can
make the trip or if repairs are required before leaving.
Reported defects remain at the top of the following inspection reports until repairs are recorded.
The inspection report can include signatures from the vehicle inspector, up to four different drivers, and the next-day driver (for inspections in the U.S).
Drivers can record post departure defects that appear in a different column in the inspection report.
Drivers can record repairs on reported defects on current and expired inspections.
Partial repairs can be performed, allowing to repair defects separately when more than one defect is declared in an inspection.
When a reported defect is repaired but does not show as such, it can be noted as being repaired on a new inspection report allowing the driver to travel
with a valid inspection.
Filling out an inspection report
See section Driver Activities, SUPER-ACTIVITY Inspection (DVIR)

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Driver Vehicle Inspection Report
Viewing an inspection report
The vehicle and hooked equipment numbers have
different colors to show the status of the inspection
report at a glance.
Black: inspection is valid, no defect detected
Yellow: inspection expires in 2 hours or less
OR a minor defect was declared
Red: inspection is expired, OR
a minor defect was not repaired within the
48-hour limit, OR
a major defect was declared
1. Select Inspections on the main menu to
display the list of existing reports.
The left-hand side of the list shows a summary
status for each inspection:

no defects
minor defects
major defects
It also shows if the inspection is still valid:
0-22 hours old
between 22-24 hours old, expiring soon
dates over 24 hours, expired
Note that no icon is displayed when the current
driver never inspected this vehicle or equipment.
2. Select the report you wish to view.
3. Tap the button next to an inspection item to
see details.
4. Press the tablets Return button to return to
the reports list.
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Driver Vehicle Inspection Report
Adding a signature to an inspection report
1. Tap a button at the bottom of the report to
add one of the following signatures:
the driver signature, if a different person
inspected the vehicle
up to four driver countersignatures (on
current and expired inspections)
the next-day driver signature (U.S.
inspections)
2. Sign in the space provided.
3. Tap Save.
Note that all signatures and countersignatures are
displayed in the roadside inspection report.

Declaring post departure defects
On the inspection report:
1. Tap On road breakdown.
2. Tap the ellipsis button
next to the
inspection item.
3. Slide the button to record a Fail status and
enter a note if required.

Including a picture
4. Tap the camera icon.
5. Tap the blue button to take the picture.
6. Tap Done to return to the previous screen.
(or Cancel to take a new picture)

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Driver Vehicle Inspection Report
Saving the defect
7. Tap Save to return to the inspection report.

Signing the inspection report
8. Tap Sign at the bottom of the report.
9. Sign in the space provided.
10. Tap Save.
Note that post departure defects are tagged as
such in the inspection report.

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Driver Vehicle Inspection Report
Recording repairs on reported defects
On the inspection report:
1. Tap the Repair button at the bottom of the
screen.
2. Enter the repair order number.
3. Tap the button next to the defect to change
the status.

Note that partial repairs are possible, allowing
to record repairs separately when there is
more than one reported defect.
To add the mechanics signature:
4. Tap the signature button at the bottom of the
report.
5. Enter the required information, and sign in
the space provided.
6. Tap Save.
To add the carriers signature:
7. Repeat steps 4, 5, and 6.

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Driver Activities
DRIVER ACTIVITIES

Good to know
ISAAC OnTheGo enables the driver to enter work shift activities.
The activities page contains activities specific to your organization.
It allows the driver to select from ALL available activities, as opposed to when entering activities from the dispatchers trip instructions page (see section
Dispatcher Trip for more information).
Exceptions allow the driver to activate HOS exceptions when required: Personal Conveyance, Yard Move, Adverse Driving Conditions, Deferral of Off Duty
Time (Canada only), 16-hour Short Haul Exception (United States only, etc.).
Activities allow the driver to confirm an activity is taking place and enter any related information when applicable (ex. number of litres for the fueling activity).
Depending on the activity, he may also provide a signature, take a photo, scan a document or barcode.
Super-activities allow the driver to carry out a series of operations related to an activity (ex. pre-trip inspection).
Super-activities are described in detail later in this section.
The driver provides activity details on an electronic form where he can key in information, apply electronic signatures, take photos and scan documents.
Activities can be configured to trigger email notifications, to signal events such as:
driver wait times to dispatchers
client wait times to customer service
mechanical breakdowns, accidents or failed pre-trip inspections to fleet managers
departure of cross-border shipments to persons responsible for customs clearing (for preparing PARS documents)
Some activities affect the drivers service hour status (Off-duty, Sleeper, On-duty), while others are simply informative and do not affect the drivers service
hours. For example, a driver might use an informative activity to signal a delay in an activity.
When the driver enters an activity that affects service hours, the change is automatically reflected on the daily log.
It is possible, however, to adjust logbook activities when required.
ISAAC OnTheGo automatically controls the driving activity:
The driving activity is activated automatically based on certain criteria.
For AOBRD compliant systems, driving is activated if the vehicle is moving at a speed greater than 18 km/h or has travelled more than 3.3 km
(underlined values are configurable).
For ELD compliant systems, driving is activated if the vehicle is moving at a speed greater than 8 km/h.
Note that the distance travelled is reset to zero when the vehicle is stationary for more than 5 minutes.

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Driver Activities
Good to know (continued)
The driving activity is deactivated if:
the vehicle comes to a stop and remains stationary for more than 5 minutes, or the engine is turned off (RPM=0), or the parking brake is activated,
or the driver taps on the Exit driving mode button.
With ELD compliant systems, if the driver does not confirm they have stopped driving, 6 minutes of driving time will be added to their logbook.
Drivers must confirm they have stopped driving and are now on-duty when they stop and pull the brake or turn the vehicle off.
While the driving activity is active
The dashboard displays automatically.
The driver cannot access other ISAAC OnTheGo features or Android apps, to promote safe driving.
The driver receives priority messages from the dispatcher in text-to-speech mode for security reasons.
Before starting to drive, the driver can define the driving type. By default, the system records Regular driving, which AFFECTS the available driving hours.
However, the driver can select the Yard move or Personal conveyance activities from the Exceptions page, which DO NOT AFFECT available driving hours.
When the Regular driving and Yard move activities end, the driver must enter a new activity. ISAAC OnTheGo displays the most relevant activities page
based on the vehicles location (detected by geolocation). The system issues regular reminders to the driver until an activity is entered.
When the Personal conveyance activity ends, the driver remains in the Off-Duty status until a new activity is defined.

Viewing the driver s status (service hours)
1. View the driver status at the bottom of the
main menu. The status duration is shown in
brackets [ ].
Note that when the driver is driving,
the dashboard is in full-screen mode and the
main menu does not appear.
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Driver Activities
Recording the driver s activity
1. Tap the driver status at the bottom of the
main menu.
2. Select the activity you are about to perform.
If the activity does not appear on the page:
Tap the arrows
to scroll through the
favorite activities pages.
Tap the More button to see all available
activities.

If a Warning indicates the log is signed:
3. Tap OK to continue or Cancel to interrupt the
operation.
Complete the operation
4. Enter the requested details (vary based on the
activity).
5. Tap Save.
The new status appears at the bottom of the
main menu and on the daily log.

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Driver Activities
Using hours of service exceptions
ISAAC OnTheGo allows you to activate hours of service exceptions in certain conditions, when necessary:
Yard Move and Personal conveyance See Specifying the different driving exceptions Yard move and Personal conveyance for more information.
Adverse driving conditions allows to add up to two hours of driving time if unknown bad weather conditions occur while driving that could not be foreseen prior
to beginning the trip.
Daily off duty deferral (Canada only) allows to split the off-duty time over any two consecutive days by deferring a maximum of two hours of the daily off-duty
time from the first day to the second day and increasing the total of driving and on-duty times in the first day by no more than two hours. However, the work shift
hours must still be respected.
100-mile short haul exception (United States only) allows to extend the 14-consecutive-hour driving window to 16 hours once every 7 consecutive days. Certain
conditions must be met to use this exception.
Livestock transportation exception (United States only) allows to be exempted from taking the 30-minute mandatory break after 8 hours of driving when
transporting livestock. The 30-minute break is required as soon as the exception ends if driving time exceeds 8 hours.
Oversize/overweight exception (United States only) allows to be exempted from taking the 30-minute mandatory break after 8 hours of driving when
transporting oversized or overweight cargo. The 30-minute break is required as soon as the exception ends if driving time exceeds 8 hours.

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Driver Activities
To activate an exception:
1. Tap the driver status at the bottom of the
main menu.
2. Tap the Exceptions button.
3. Select the exception to activate.
4. Enter an explanation note.
5. Tap Save.
A grey bar is displayed on the dashboard with
a mention of the exception in use.

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2
1

Note that in the case of a daily off-duty deferral, the
message displayed will change based on how far
along the day is, the total of off-duty time deferred,
and whether it is Day 1 or Day 2.
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Driver Activities
Specifying the different driving exceptions Yard Move and Personal conveyance
ISAAC OnTheGo allows to choose the driving type for the drivers needs.
Unless otherwise specified, the system records:

Regular driving, which affects the available driving hours.

However, the driver can choose a different type of driving from the exceptions:

Personal Conveyance, which is recorded in the Off-Duty status, and does not affect the available driving hours. This driving type is used for personal
transportation, for example, driving home. In Canada, a maximum distance of 75 km can be travelled in personal conveyance in a 24-hour period. A
notification appears on screen warning you when you have 5 km left in personal conveyance.
Yard Move, which is recorded in the On Duty status, and does not affect the available driving hours. This driving type is used, for example, to move around
in the yard to hook or unhook equipment. It deactivates automatically when the vehicle reaches 32 km/h.

To specify the driving type:
1. Tap the driver status at the bottom of the
main menu.
2. Tap the Exceptions button.
3. Tap the activity button indicating the type of
driving you wish to activate.
NOTE: You must enter an explanation note
when selecting a driving exception.
Once you start driving, the dashboard displays the
driving type in a colored bar. You can no longer
access other ISAAC OnTheGo features or Android
apps, to promote safe driving.

Once you stop driving, ISAAC OnTheGo displays the
appropriate page according to the driving type.
To exit Personal Conveyance or Yard Move, tap the
colored bar and confirm you wish to deactivate it.

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Driver Activities
Confirming the end of the driving activity
When ELD compliant, drivers must confirm they
have stopped driving and are now on-duty when
they stop and pull the parking brake or turn the
vehicles engine off.
When you are done driving:
1. Tap Choose a different activity as soon as you
pull the brake or turn the engine off. This will
allow you to choose your current activity and
change your duty status accordingly.
Note that if you do not press this button, you
will remain in the driving status.
2. The ELD prompt will reappear 5 minutes after
the vehicle has stopped. If again you do not
confirm you have stopped driving by pressing
Choose a different activity, you will remain in
the driving status for another minute.
1 minute following the ELD prompt, meaning
6 minutes following the end of driving, the
system will automatically change your status
from Driving to On-Duty.

IMPORTANT: These 6 minutes in the driving status
cannot be erased or modified.

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Driver Activities
Recording the driver s activity after driving
ISAAC OnTheGo requests that a new driver activity
be entered when it detects driving has stopped.
1. If the End driving mode button displays on the
dashboard, tap it to quit the Driving mode
and to display the activities page.
This button displays only for vehicles with a
mechanical parking brake not detected by
ISAAC OnTheGo.
2. If your truck has been idle for over 5 minutes
following a driving activity, answer Yes to the
question to change to an On-duty status or No
to remain in the Driving status.
Note that if you do not answer, your status
will change to On duty automatically after 1
minute.
3. The activities page displays to allow entering
the next driver activity.
Depending on the vehicles location, the page
displayed could be the regular Activities
(Favorites) page or the activities page
featured on the trip instructions.
See section Displaying the activities page
when driving ends for more information.
If no activity is defined:
4. A reminder will display after a certain amount
of time (as configured).
5. Tap Define to enter an activity, OR
Close to ignore the reminder. Reminders will
keep displaying at regular intervals until an
activity is defined.

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Driver Activities
Reprinting a crude haul ticket
ISAAC OnTheGo allows you to reprint a crude haul
ticket if an issue occurred when trying to print the
ticket the first time (paper had run out or the
Bluetooth printer connection was lost, etc.)
The crude haul ticket previously generated can be
reprinted from the logbook once everything is
working again.
To reprint a Crude Haul ticket from the tablet:
1. Tap Logbook.
2. Tap History.
3. Tap the date on which the activity occurred.
4. Select the Crude Haul activity from the list of
activities.
The Crude Haul activity is highlighted.
5. Tap the Details button.
6. Tap Print Preview to generate the ticket
preview on the screen.
7. Tap Print to reprint the ticket, or
tap Back to go back to the previous page.
8. Select the number of tickets to reprint (1-10
copies) and tap Print.
9. Tap Close to go back to the logbook.

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Driver Activities
Displaying the activities page when driving ends
ISAAC OnTheGo displays the most relevant activities page based on the vehicles location which is detected by geolocation. This will be either the regular
Activities (Favorites) page or the activities page featured on the trip instructions.
The diagram below shows how ISAAC OnTheGo goes about determining which activities page to display.

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Driver Activities
Recording activity details
Taking a picture
On the activitys electronic form:
1. Tap the camera icon.
2. Tap the blue button to take the picture.
3. Tap Done or Cancel to take a new picture.

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Driver Activities
Recording activity details
Scanning a document
The scanning of documents in ISAAC OnTheGo is
done using the tablets camera.
To scan a document
On the activity details page:
4. Tap the photo scanner icon.
5. Hold the tablet above the document. Follow
the guidelines on screen until the document is
clear and then press on the camera icon to
scan the document.
Repeat this step for all pages to scan.
Note that the indications on screen are only
guidelines. You can scan the document at any
time.

6. Tap the checkmark
once you are done
capturing all your pages.
To modify a scanned document
7. Tap the document to modify.
8. Use the buttons on screen to adjust the
documents orientation or tap Modify to
adjust the color scale or crop the document.
Note that you can retake the picture by
tapping Retake and following steps 1-4.
9. Once the modifications are complete, tap OK.
10. Tap Save to exit the scanner.
Note that buttons are available to View,
Cancel and Delete all scanned pages.

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Driver Activities
Recording activity details
Scanning a document with EBE Ships
The scanning of documents in ISAAC OnTheGo is
done using the tablets camera.

EBE Ships Mobile is accessible from any activity form
configured with this app.
On the activity details page:
1. Tap the photo scanner icon to launch the EBE
Ships app.
2. Select the delivery order number and tap
Continue.
3. Tap Use Camera to start the document
scanning process. Hold the tablet above the
document and press the button to scan the
page. Repeat this step for all pages.
4. Align the green frame with the scanned page
borders and tap ACCEPT. Repeat this step for
all pages.
5. Review, edit, or rescan the pages if needed,
then press Done.
6. Tap Send Completed Batch at the bottom of
the screen.
7. Tap Send Batch to send the document.
Once sent, you will be brought back to
ISAAC OnTheGo.
8. A green checkmark appears on the screen to
indicate the scan was successful. Enter the
remaining information and press Save.
Note that scans performed with the EBE Ships
Mobile app are managed by EBE and are not saved
in the logbook.

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Driver Activities
Follow these guidelines when taking a picture to
ensure a good quality scan.
Optimize the ambient light (ex. turning the
lights on in the trucks cabin).
Place the document on a flat surface.
Make sure there is no direct sunlight or any
shadows on the document.
To take the picture, hold the tablet in
landscape orientation (widthwise), and
perfectly parallel to the document.
Close in on the document to take the largest
picture possible of the entire document.
Keep the tablet stable for a sharp image.

Hold the tablet parallel to the document.
Take the picture from up close, widthwise.
Place the document on a flat surface.
Make sure there is good ambient light, avoiding direct
sunlight and shadows on the document.

Recording activity details
Scanning barcodes
A barcode field on a form allows scanning several
barcodes.
On the activitys electronic form:
1. Tap the barcode icon.
2. To scan a barcode, place the tablet so the red
line displayed on the screen is positioned over
the barcode.
The information appears on the right-hand
pane once the barcode is successfully
scanned.
Scan as many barcodes as required.
Note that additional buttons at the bottom of
the right-hand pane allow editing and deleting
list items (
), manually adding an item to
the list ( ), or purging the list contents ( ).
3. Tap Finish to return to the activitys electronic
form.

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Driver Activities
SUPER-ACTIVITY
Hook/Drop (equipment)
To hook equipment:
1. Tap Hook/Drop on the activities page.
2. Tap Add at the bottom of the equipment list.
3. Enter the equipment type and number.

Hook/Drop

Note that you have to tap the Finish button after
hooking the equipment in each situation explained
below.

If you enter an equipment number unknown to the
system:
4. Confirm whether you wish to create a new
piece of equipment.

3
4

If you are creating a new piece of equipment:
5. Enter the additional information required.
Complete the operation:
6. Slide the button to indicate whether you
hooked the equipment.
7. Tap Save.
The hooked equipment will appear on the list.

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Driver Activities
If you enter an out-of-service equipment number:
8. Confirm whether you wish to hook the out-ofservice equipment.
A red OOS icon appears next to the
equipment number.
9. Tap Save.
The out-of-service equipment will appear on
the list with a red OOS icon to indicate its
status.

9
8

If an equipment has a recorded defect, a
confirmation message appears on the screen:
10. Press No to refuse to hook this equipment.
You can select another equipment instead.
OR
Press Yes to confirm you still want to hook
this equipment.
The equipment is added to the equipment list
with a red X indicating the recorded defect.
To drop the equipment:
1. Tap Hook/Drop on the activities page.
2. Select the piece of equipment on the list.
3. Tap Remove at the bottom of the list.

1
Hook/Drop

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Driver Activities
SUPER-ACTIVITY Inspection (DVIR)
Creating an inspection report:
1. Tap the Inspection (DVIR) button on the
activities page, OR
the New Inspection button next to the vehicle
or equipment on the inspections page.
2. Select the vehicle or equipment you are
inspecting.
3. Tap the Inspect button to complete the DVIR.
Note that post departure defects appear in a
different column in the reports.
4. If youre inspecting equipment (semi-trailer)
with a license plate, a window displays
allowing you to enter the number.
5. If you are inspecting equipment and wish to
provide the odometer value, tap the
Odometer button and enter the value.
6. Swipe the page upward and downward to
scroll through the list of inspection items.
Note the indicators of the left-hand side:

Success

Fail
Note that previously recorded unrepaired
defects will appear at the beginning of the list.

Minor inspection item (travelling is
allowed even if the status is failed)

Item includes a note or a picture
Declaring a defect
7. Tap the ellipsis button
inspection item.

next to the

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Driver Activities
8. Slide the button to record a Fail status and
enter a note if required.
Including a picture
9. Tap the camera icon.
10. Tap the blue button to take the picture.
11. Tap Done to return to the previous screen.
(or Cancel to take a new picture)

10
9

Saving the defect
12. Tap Save to return to the inspection report.
11

Completing an inspection with no defect found
This action allows you to travel with a valid
inspection.
When a reported defect is repaired but still showing
in the inspection report, it can be noted as repaired
while completing a new inspection.
13. Tap the ellipsis button
next to the
inspection item with a reported defect.
14. Slide the button to the Success status.
15. Enter a note and take a picture of the
repaired defect.
The note and picture are mandatory.
16. Tap Save.

14
15
13
16

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Driver Activities

Signing the inspection report
17. Tap Sign at the bottom of the report.
18. Sign in the space provided.
19. Tap Save.
Note that once the report is signed the dispatcher
can view it.

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Driver Activities
SUPER-ACTIVITY - Roadside inspection
(AOBRD compliant system)
This activity allows preparing a report based on the
highway controllers requirements.
2

1. Tap Roadside inspection on the activities
page.
2. Enter the requested information: driver
(when working in teams), report language,
whether or not to include the circle check,
report format, and the number of days to be
included.
3. Tap Display or Transfer depending on the
selected option.
If you chose Display Driver Report as the report
format, a window might appears asking to select
the application for opening the PDF file.
4. The controller may scroll through the report
on the tablet by swiping the page upward
and downward.
To resume driving, place the tablet back in the
cradle and drive. ISAAC OnTheGo will detect the
change and resume.

3
5

7
6

To go back to your ISAAC OnTheGo session:
5. Tap the tablets return button
.
6. Enter your ISAAC OnTheGo password.
After generating the report:
7. Enter the required information on the
activity form.
8. Tap Save.

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Driver Activities
SUPER-ACTIVITY - Roadside inspection
(ELD compliant system)
This activity allows to either transfer ELD data via
email or display it on screen when a roadside
inspection takes place in Canada, or transfer ELD
data via Web Services or email when in the U.S.
1. Tap Roadside inspection on the activities
page.
The page displayed depends on whether the
roadside inspection takes place in the U.S. or
in Canada.
2. If the country displayed is not the country
you are in, select the Country you are in.
3. Select the Driver.

When in Canada:
4. Select the Language.
5. Select whether to include the Circle check.
6. Select Display Driver Report (on screen) or
Transfer Via Email and enter the required
email address.
7. Tap Display or Transfer depending on the
selected option.

2
3
1

4
6

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Driver Activities
When in the USA:
1. Select the transfer method:
Web Services or Email.
Note that the correct email is already
programed in the tablet and cannot be
entered manually.
2. Enter a comment if requested by the
roadside inspector, such as the officers
identification number.
3. Tap Transfer.
4. If the transfer is successful, tap OK and
proceed to step 7.

A message is displayed when a server issue is making
the ELD data transfer unsuccessful. If it happens, the
information can be displayed on the tablet:
5. Select Display Driver Report.
6. Tap Display to view the report on screen.

4
2
3

In Canada and in the USA:

To resume driving, place the tablet back in the
tablet dock and drive. ISAAC OnTheGo resumes
automatically.
To go back to your ISAAC OnTheGo session:
7. Tap the tablets return button
.
8. Enter your ISAAC OnTheGo password.
9. Enter the required information on the
activity form.
10. Tap Save.

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Driver Activities
Sending your ELD records by email
ISAAC OnTheGo allows you to send your ELD
records to the email of your choice.
On the dashboard:
1. Tap Logbook.
2. Tap History.
3. Tap Get my ELD Records.
4. Enter the email address where the file
should be sent.
5. Tap OK.
6. Tap OK again.
The recipient will receive an email from
[email protected] containing the ELD records.

4
5
6

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Driver Activities
SUPER-ACTIVITY
Shift end or Tractor change
This activity terminates the ISAAC OnTheGo session.
Drivers will need to log in again when starting a new
work shift or when starting to work on a new tractor.
They could also be required to sign their previous
unsigned logs before logging out at the end of their
workday.

2
1

1. Tap Shift end or Tractor change on the
activities page.
If some daily logs are unsigned:
2. Specify if you wish to sign daily logs before
logging off.
If prompted to sign daily logs before logging off:
3. Select the logs and include your signature as
instructed in section Signing the daily log.
Complete the operation.
4. Enter a note if required.
5. Tap Save.

The screen will show the activity was successfully
recorded and display the login window.

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Dispatcher Trip Instructions
DISPATCHER TRIP Instructions

Good to know
ISAAC OnTheGo shows the instructions entered by the dispatcher via your organizations transport management system (TMS).
The instructions include the planned trips, stops and related activities.
The dispatcher can assign a trip to a specific vehicle.
Drivers complete the planned activities carried out on each stop and can complete unplanned activities as well.
Planned activities listed on trip stops can include pickups and deliveries that allow the driver to manage multiple shipments (typically used by LTL
transporters), enter exceptions and accessorial charges, require customer signatures, and confirm date and time stamps.
Planned activities listed on trip stops can include crude haul transportation that allows the driver to fill a hazard assessment checklist, select a ticket type,
enter charges and customer references when needed, require customer signature, and to preview and print up to 10 crude haul tickets at a time.
Drivers can make the stops of a trip in any order; however, activities must be carried out in the order on the list.
On the list of stops, the drivers can choose to display all stops, completed stops, or remaining stops.
The next planned stop on a trip in progress is displayed on the dashboard while the driver is travelling.
If a driver makes the stops in a sequence different than the one planned, he can identify his next stop so that it displays on the dashboard.
Drivers can select their stop from a list or create a new stop if it isnt part of the list.
If CoPilotTM Truck is activated, the address of the next stop in the trip instructions is automatically entered on the navigation panel.
ISAAC OnTheGo can issue notifications when vehicles approach, enter and exit a stop zone included on the trip instructions. When used in the integration
of your organizations TMS (Transport Management System), these notifications allow automating actions such as notifying dispatchers or emailing clients
to advise them of incoming merchandise.

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Dispatcher Trip Instructions
Viewing trip instructions
Dispatcher instructions include information on the
various trips, stops and related activities, and show the
status of these different elements:
To do ;
In Progress ;
Completed
To view the list of trips:
1. Select Trips on the main menu.
It is possible that the trip is assigned to a
specific vehicle. If so, the vehicle number will
be written in red on the trip if you are not in
the assigned vehicle.
To view the stops on a trip:
2a. Select a trip from the list.
This will show the stops on the selected trip.
OR
2b. Select Stops from the main menu.
This will show the stops of the trip in progress.
The stops page will show all stops by default.
Toggle between viewing all stops, completed
stops, or remaining stops by taping on the
3-state button.

1
2a

Trip stops
3a

Stop
activities

To view the activities on a stop:
3a. Select a stop from the list.
This will show the activities on the selected stop.
OR
3b. Select Activities from the main menu. This will
show the activities on the stop in progress.

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Dispatcher Trip Instructions
Starting a trip
ISAAC OnTheGo detects the start of a trip automatically
when the driver enters the first activity or when the
driver presses on the Start trip button.
1. On the trip page showing the list of stops, tap
the Start trip button.
Note the button only appears if the trip is not
yet started.
If the trip is assigned to a specific vehicle, the
trip cannot begin unless the driver is in the
specified vehicle.
Once the trip is started, its number appears on
the header band displayed on most
ISAAC OnTheGo pages.

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Dispatcher Trip Instructions
Selecting the current trip stop location or
creating a new stop location
When a driver arrives at a trip stop, ISAAC OnTheGo
displays a list of stops within the zone allowing the
driver to select the stop they are at from the list. If
the stop does not appear in the list, the driver can
create a new stop.
To select a stop location:
1. Tap on the stop location from the list.
Note that the stops are listed from nearest to
furthest.
If the stop does not appear in the list:
2. Tap Create a new client.
3. Enter the clients name.
4. To include the stop address, slide the button
to Yes next to the Create address field and
enter the stop address.
5. Tap Save.
6. Tap Return to the detected clients list to
return to the list of stops.
7. Tap Save.

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4
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2

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Dispatcher Trip Instructions
Indicating the next stop on the trip
ISAAC OnTheGo automatically displays the next stop
on the drivers dashboard. By default, it displays the
stops in the order of appearance on the trip.

If the driver is not following the planned sequence,
however, he can indicate the next stop he plans to
make.

NOTE: The stops page shows all stops by default. The
driver can choose to display all stops, completed
stops or remaining stops using the 3-state button at
the bottom of the list.
1. On the trip page showing the list of stops,
select a stop, and tap the More button, or
keep pressing on the stop to display the
activities menu.
2. Select option Define as next stop.
If CoPilotTM Truck is activated, the stops
address will be entered automatically on the
dashboards navigation panel.
3. Touch the blue bar to activate or deactivate
navigation instructions to the next stop.

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Dispatcher Trip Instructions
Automatic detection of vehicles entering and exiting a stop zone
ISAAC OnTheGo can issue notifications when vehicles approach, enter and exit stop zones included on the trip instructions. When used in the integration of your
organizations TMS (Transport Management System), these notifications allow automating actions such as notifying dispatchers or emailing clients to advise them
of incoming merchandise. If the system detects more than one stop nearby, a message will appear on the tablet allowing to select the next stop.
The diagram below shows the three types of notices ISAAC OnTheGo issues when a vehicle crosses delimited zone borders.
Approaching

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Entering

Exiting

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Dispatcher Trip Instructions
Confirming the planned dispatcher
activities

1. On the activities list, tap the activity you wish
to confirm.
2. If a window displays a warning that another
stop is currently in progress, reply using one of
the buttons displayed:
Continue will re-initialize the stop already in
progress (i.e. undo the actions
already confirmed).
Cancel will return to the previous screen
and leave the stop already in
progress untouched.
After replying Continue:
3. Enter the information required, which will be
based on the selected activity.
for example:
An unloading activity may require that you
enter a quantity and the state of the
merchandise.
A Hook/Drop activity will show a list of
semi-trailers from which to choose.
4. Tap Save.

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Dispatcher Trip Instructions
Confirming the next stop directly from the
stop activities
Complete the stop activities as usual, then:
1. Tap on Next Stop.

2. Choose your next stop from the list.
The next stop is displayed on the line.

If an Auto-Departure activity is planned, it will
be displayed after the Next Stop activity.
3. Repeat steps 1 and 2 for every trip stop.
Note that only the remaining stops are listed.
4. Tap Confirm for the last stop of your trip
instead of choosing a stop.
3

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Dispatcher Trip Instructions
Entering an unplanned activity
on the trip instructions page

1. Tap and hold an entry on the list of
1a trips
1b OR stops
1c OR activities

Trip
stops

Note that on the stops and activities page, you
can also tap the Plus button.
2. Select an activity from the list.

Stop
activities

Note that the activity is automatically linked to
the trip, stop or activity on which it is entered.
3. Enter the required information (varies based
on the activity selected).
4. Tap Save.

Entering an unplanned activity
on the Activities (Favorites) page
This option allows the driver to choose from
all activities available in ISAAC OnTheGo.
Activities entered here will automatically be linked to
the current trip.
1. Tap the Activities (Favorites) button to display
the activities page.
2. Continue as described in section
Recording the drivers activity.

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Dispatcher Trip Instructions
Completing pickup and delivery activities
ISAAC OnTheGo allows to complete pickup and
delivery activities involving multiple shipments,
typically required by LTL (less than truckload)
transporters. The driver can complete required
shipment information, enter accessorial charges and
exceptions, confirm arrival/start/end times, and
include customer signatures.
Viewing dispatcher notes
Tap the Notes button at the bottom of most pages
to view notes entered by the dispatcher.
1. On the activities list, tap the pickup or delivery
activity you wish to begin.
The activitys list of shipments is displayed,
Arrival and departure activities automatically
complete when arriving and leaving the stop.
2. If required information is missing from one of
the shipments (highlighted in red), tap it to
enter the required information.
If no shipment is highlighted, skip to step 5.
Note that an error message will appear if you
tap on Next without completing the required
information.
3. Complete the required information in the
shipment or scan the barcode if available.
A message might inform the driver that a trip
update is needed before continuing. The
driver can refresh the trip without losing the
information already entered.
4. Tap Save to return to the shipment list.

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2

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Dispatcher Trip Instructions
5. If the Accessorial Charges and Exceptions
buttons are present, tap them to either
activate (blue) or deactivate (gray) the entry
of such information while completing the
pickup or delivery activity.

6. Tap Next.

7. If the Accessorial Charges page displays:
7a Select a charge that applies,
7b Select the shipments with this charge.
7c Tap OK.

Repeat step 7 until all applicable accessorial
charges have been entered.
9a

8. Tap Next.
9. If the Exceptions page displays:
9a Select a shipment for which exceptions
apply.
9b Select the exceptions for the shipment
9c Enter the required information.
9d Tap OK.
Repeat step 9 until all applicable exceptions
have been entered.

10. Tap Next.
9d

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Dispatcher Trip Instructions
11. Verify that all dates and times on the
Additional information page are accurate and
tap on the date and time entries you want to
modify.

Arrival Time at which you entered the stop
zone

Start Time at which you began the delivery or
pickup activity

End Time at which you are completing the
current delivery or pickup activity (current
time)

14
12
14
13
15

12. Add the additional information if any is
required.
13. Tap Next.
14. Have the customer sign their name if
required and type their name below the
signature using the on-screen keyboard.
15. Tap Save.

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Dispatcher Trip Instructions
Splitting items of different dimensions
When needed, you can split your shipment items if
they do not have the same dimensions.
On the items page:
1. Tap Split.
2. Enter the Quantity with the current
dimensions and the Quantity with different
dimensions.
3. Tap Save.
4. Enter the dimensions of the split items.
5. Tap Save to return to the shipment page or
tap Split to split the item again.
A second line of items appears on the
shipments page and each items quantity is
adjusted.
6. Tap Save to return to the shipment list.

2
3
1

5
6

Alternatively, the Split button might not be displayed
on this page. If that is the case, the shipment items
can be split directly from the field where the items
dimensions are entered (cubage).
Enter the dimensions and the quantity of items of
the same size, and press + to add items of different
dimensions.

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Dispatcher Trip Instructions
Adding shipments to a pickup activity
ISAAC OnTheGo can be set up to allow adding
shipments to a pickup activity. When this is the case,
an Add button is displayed at the bottom of the
shipments list.
On the shipment list:
1. Tap Add.
2. Enter the shipment information:
shipment number (can also be scanned
using a barcode scanner)
consignee
destination
weight
quantity and type of merchandise
3. To add shipment items
3a Tap the
button.
3b Enter item details.
3c Tap Save.
The new shipment is added to the list on the
pickup activity.

Repeat step 3 until all shipment items have
been entered.

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Dispatcher Trip Instructions
Cancelling a shipment from a pickup and
delivery activity
When needed, you can cancel shipments from a
pickup or delivery activity. The cancelled shipment
and the cancellation reason are sent back to the
dispatcher through the TMS system.
From the shipment list:
1. Tap the shipment you wish to cancel.
The shipment information window opens.
2. Tap the bin icon
.
3. Select a reason from the list on the left and
enter a comment if needed.
Note that the Save button will be greyed out
until a reason is selected.
4. Tap Save.
The deleted shipment is highlighted in grey in
the shipment list.
5. Tap Next and complete the rest of the pickup
and delivery activities for the other shipment
items.

If all shipment items are cancelled, tapping Next
opens a window to confirm no shipment item was
picked or delivered for this stop.

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Dispatcher Trip Instructions
Completing crude haul transportation
activities
ISAAC OnTheGo allows to complete crude haul
transportation activities. The driver can fill a hazard
assessment checklist, select a type of ticket, enter
charges and customer references when needed, add
customer signatures, and preview and print a crude
haul ticket.
To complete a crude haul activity:
1. On the activities list, tap the crude haul
activity.
2. Complete the Hazard Assessment Checklist.
Note that all questions must be answered
before moving on to the next step in the
activity.
To print the checklist before completing the activity:
3. Tap Print.
3a Select the number of copies of the
checklist to print (between 1-10 copies).
3b Tap Print.
4. Tap Next to move on to the next step.
5. Choose a Ticket Type: metered or scaled.
Note that the form is set to Metered by
default and can be switched to Scaled.
6. Complete the form.
Note that fields marked with an asterisk * are
mandatory.
To add or remove a charge:
7. Tap Charges.

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3b
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Dispatcher Trip Instructions
7a Tap + Add a Charge and complete the
information concerning the charge,
7b or tap the bin icon to remove a charge.
7c Tap Close to save the charges, or Cancel to
cancel them.
Repeat step 7a until all charges have been
entered.
8. Tap Customer Info if needed:
8a Tap + Add a Reference on to add a
reference,
8b or tap the bin icon to remove a reference.
8c. Tap Close to save the references
or Cancel to cancel them.
Repeat step 8 until all customer references
have been entered.
9. Tap Next.
10. Add the clients signature and tap Next.
11. Add your signature and tap Next.
12. The print preview displays on the screen.
Note that if you tap Back and modify any
information, both signatures will be removed.
Both the client and the driver will have to sign
again.
13. Tap Print.
14. Select the number of copies of the crude
haul ticket to print (between 1-10 copies).
15. Tap Done to complete the activity.

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8b
7a

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12

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Logbook Hours of Service
LOGBOOK HOURS OF SERVICE

Good to know
The hours-of-service information is displayed based on Canadian or U.S. regulations, as indicated by the display mode appearing on the page header.
The activity the driver records is automatically reflected on the daily log, with the driver status shown as Off-duty, Sleeper Berth, Driving, On-duty.
It is possible, however, to adjust the logbook when necessary (except for the Driving status).
Logbook activities can be modified, with exception of driving activities. The driver can however leave comments for any activity in the logbook, including
the driving activities.
The driver can electronically sign multiple daily logs at once, and could be required to sign their previous unsigned logs before logging out.
The dispatcher can see the drivers service hours in real time.
ISAAC OnTheGo keeps 14 days of daily logs on the tablet. A complete history is available on the system server.
Viewing the current daily log
1. Select Logbook from the main menu.
The current daily log displays.
NOTE: Tap the Header button to view the
current daily log header.
2. Tap a section on the graph to display the
duration of the corresponding hours of
service status.

1
2

The logbook header section shows:
the remaining driving hours in the work shift
the hours remaining in the work shift and
work cycle
the reset date and time for the work shift
and work cycle
When the display mode is set for U.S.
regulations, the header section also shows:
the hours remaining before a mandatory
break
the break duration

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Logbook Hours of Service
Viewing the service hours recap
1. Tap History at the bottom of the daily log.
2. Tap the RECAP tab.

See the section Understanding the hours-ofservice recap on the following page for an
explanation of the information displayed.
3. Press the tablets return button to go back to
the list of daily logs.
You can also tap Header to display the header
of the current daily log.

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Logbook Hours of Service
Understanding the hours-of-service recap
The left side of the recap page shows:

The driver worked
62:08 hours in the last 4 days.

The driver worked
4:00 hours in the current day.

a. The hours worked per day
b. The time of the cycle reset
c. The total hours worked
in the last 6 days (CAN rule) or 7 days (U.S. rule)
OR
the total hours worked
since the last cycle reset

b
h

d. The on-duty hours available
at the start of the day

a
i

e. The hours worked today
f. The projected number of on-duty hours
available at the start of the day tomorrow, if
the driver finishes his workday now
g. The projected number of on-duty hours
available at the start of the day after
tomorrow

c
d
e
f
g

The right side of the recap page shows:
h. The remaining hours currently available in the
shift
i. The remaining hours currently available in the
cycle
j. The remaining driving hours currently
available

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13:52 of on-duty hours would be available at the start of the day
tomorrow, if the driver was to finish his work day now. Tomorrow,
the 10:00 hours worked on 2016-11-30 will no longer count in the
cycle.

3:52 available work hours currently
remain in the cycle.

28:04 of on-duty hours would be available at the start of the day
after tomorrow, if the driver was to finish his work day now and not
work tomorrow. After tomorrow, the 14:12 hours worked on 201612-01 will no longer count in the cycle.

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Logbook Hours of Service
Entering shipping document numbers on
the daily log
1. Tap History at the bottom of the daily log.
2. Select a daily log from the list.

3. Tap the HEADER tab.
4. Enter the document number (ex. manifest no.
or B/L no.) and press Add in the Shipping
Documents References field.
The document numbers already entered are
displayed next to the field.
5. Press the tablets return button to go back to
the list of daily logs.

3
4

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Logbook Hours of Service
Signing the daily log
ISAAC OnTheGo allows you to sign daily logs for the
previous 14 days, either individually or in a batch.
You could be required to sign your previous
unsigned logs before logging out at the end of your
workday, or before completing a vehicle inspection.

1. Tap History at the bottom of the current daily
log.
To sign an individual daily log:
2. Select a daily log from the list.
3. Tap Sign.
If the Sign button is not active, it means the daily
log is already signed.
4. Check the Sign the document electronically
checkbox.
5. Tap Yes.
Note that you can tap the Not Ready button if
you are not ready to sign the daily log.
To sign all daily logs in a batch:
6. Tap Approve All.
7. Check the Sign these documents
electronically checkbox.
8. Tap Yes.
Green checkmarks appear next to each daily log to
show they have been signed.

4
5
3

7
8

Note that the signature will be removed if new
activities are entered or if driving is detected.

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Logbook Hours of Service
Activating the split sleeper berth
The Sleeper berth provision can only be used under
HOS cycles 1 or 2 in Canada and 70h/8d in the U.S..
1. Tap Logbook.
2. Toggle the Sleeper Berth Provision button to
ON.
The letters SB are displayed beside the remaining
driving time on the Dashboard and next to the
Shift in the logbook. It remains active until it is
manually deactivated.

Displaying logbook activity details
1. Tap History at the bottom of the current daily
log.
2. Select a daily log from the list.
3. Select an activity.
4. Tap Details.
5. Tap the Close button to go back to the current
daily log.

3
4

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Logbook Hours of Service
Modifying logbook activities
1. Tap History at the bottom of the current daily
log.
2. Select a daily log from the list.
3. Select the activity.
4. Tap Edit.
Note that driving activities cannot be
modified.
Driving can be transferred to a team member
if the driving occurred while you were logged
in as team members. See Transferring team
driving time for more information.
To change the activity:
5. Tap on the information fields to modify the
contents.
An explanatory note is mandatory for all logbook
changes.

2
3
4

7
6
5

To change the activity detail:
6. Tap the Activity Details button.
7. Make the required changes.
8. Tap Finish.
To split an activity:
9. Tap Split.
10. Select the time of the split.
11. Tap OK.
12. Enter the information required for the two
resulting activities.
To apply changes:
13. Tap Save.

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Logbook Hours of Service
Adding comments to logbook activities
ISAAC OnTheGo allows you to add comments to
logbook activities. These comments are displayed in
data transferred to the FMCSA.
1. Select an activity from the list.
2. Tap Details.
3. Tap Add comment.
4. Enter the comment in the space provided.
5. Tap OK.
Repeat steps 3-5 to add another comment to
the same activity.
6. Tap Close.

1
3

4
5

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Logbook Hours of Service
Adding additional hours
ISAAC OnTheGo allows the driver to add hours
worked in the last 13 days, either for a different
carrier or for which they did not have to complete a
logbook.
Option 1 adding hours worked at another carrier
Note that hours worked for another carrier cannot
overlap the days (24-hour period) where the ISAAC
tablet was used.
1. Tap History at the bottom of the daily log.
2. Tap the Add worked hours button.
3. Tap Option 1.
4. Select the Day you wish to add hours to.
5. Tap Add hours.
6. Enter the start time and end time of every
duty status activity (driving / on-duty / offduty / sleeper) for this day.
7. Tap Save.
Repeat for all desired days.
8. Tap Confirm when all additional hours have
been added for all desired days.
Note that the added hours are to help calculate the
remaining driving and on-duty time and are not
displayed on the roadside inspection report.

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Logbook Hours of Service
Option 2 adding hours for which completing a
logbook was not required
For example, this option can be used by a driver
needing to travel further than the 160 km-radius
from the terminal for one day.
1. Tap History at the bottom of the daily log.
2. Tap the Add worked hours button.
3. Tap Option 2.
4. Select the Day(s) you wish to add hours to.
You can select several days at once.
5. Tap Add hours.
6. Enter a Work shift start time and a Work shift
end time for each day worked.
7. Tap Save.

3
1

Note that these hours will be displayed in the
roadside inspection report as manually added hours.
4

7
5

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Logbook Hours of Service
Rejecting unassigned driving
Drivers can reject an unassigned driving segment
that was previously accepted by mistake.
1. Tap History at the bottom of the daily log.
2. Select a daily log from the list.
3. Tap the driving activity accepted by mistake.
Note that a driver icon
is displayed beside
activities modified to include the unassigned
driving.
4. Tap Reject.
5. Enter a note explaining the rejection.
6. Click Yes.
The unassigned driving segment is removed from
the drivers daily log and the duty status (on-duty,
off-duty, sleeper berth) is restored to what it was
before.
Note that an entry is recorded in the logbook to
indicate that the unassigned driving segment was
rejected.

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Logbook Hours of Service
Viewing previous daily logs
ISAAC OnTheGo keeps up to 14 days worth of daily
logs on the tablet.
1. Tap History at the bottom of the current daily
log.
The list of available log pages appears.
2. Swipe the page upward and downward to
scroll through the list.

To see log details:
3. Select a log page from the list to display
details.
4. Tap the arrows at the bottom of the page to
scroll though the different daily logs.

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Dashboard
DASHBOARD

Good to know
The dashboard shows the driver his remaining driving time and driving performance indicators.
The performance indicators displayed are configurable and established by the system administrator.
(ex. accelerator pedal usage, horsepower, fuel consumption).
The color code of performance indicators shows if values are optimal (green), below optimal (yellow), or need to be rectified (red).
If CoPilotTM Truck is activated, the navigation screen appears on the dashboard in addition to the performance indicators and navigation instructions can
be toggled on and off directly from the dashboard. Traffic conditions will also appear if the Active Traffic option is activated.
The dashboard displays automatically when the vehicle is travelling.
ISAAC OnTheGo detects the vehicle is travelling when moving at over 18 Km/h or after covering a distance of more than 3.3 Km.
When the dashboard displays while travelling, drivers:
cannot access other ISAAC OnTheGo features or other Android apps, to promote safe driving
can safely receive priority messages from the dispatcher, thanks to text-to-speech functionality
can safely send a precomposed emergency message rapidly
can see the next planned stop
receive notifications about any current or impending hours-of-service violations
receive notifications about any current or impending inspection violations

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Dashboard
Viewing the dashboard
When the dashboard displays while travelling, other
tablet functions cannot be accessed, to promote
safe driving.

To display the dashboard:
1. Select Dashboard on the main menu.
The dashboard displays:
the remaining driving time
the next planned stop if trip instructions are
activated in ISAAC OnTheGo navigation
instructions can be toggled on and off by
tapping the blue bar

Dashboard and navigation, displayed from the menu option

Dashboard displayed from the menu option

Dashboard and navigation displayed while driving

Full-page dashboard displayed while driving

the time remaining before the next mandatory
break if the display mode is for U.S.
regulations
the navigation panel, if CoPilotTM Truck is
activated in ISAAC OnTheGo
the traffic conditions if the Active Traffic
option is activated.
When the vehicle is travelling, the dashboard shows:
driving performance indicators
the navigation panel, if CoPilotTM Truck is
activated
The menu bar when the vehicle is stopped for
more than 3 consecutive seconds.
notifications of upcoming hours-of service
violations, 30 minutes before the violation
Menu bar when vehicle is stopped for more than 3 seconds

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Dashboard
The vehicles geographical position determines if
notifications are issued based on Canadian or U.S.
regulations.
notifications of alarms detected by the
gateway (ex. excessive speed, hard turn, etc.)
Notifications of inspection violations when a
vehicle or equipment is moving with an
inspection about to expire or already expired
Notifications of inspection violations when
moving with an unrepaired minor defect
within the 48-hour limit

Dashboard notification of hours-of-service violation

Dashboard notification of alarm

Dashboard notification of inspection violation when moving
with an inspection about to expire

Dashboard notification of inspection violation when moving
with an expired inspection

Dashboard notification of inspection violation when moving
with an unrepaired minor defect within the 48-hour limit

Dashboard notification of inspection violation when moving
with an unrepaired minor defect over the 48-hour limit

Notifications of inspection violations when
moving with an unrepaired minor defect over
the 48-hour limit, or unrepaired major defects

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Drivewyze
DRIVEWYZE

Good to know
Drivewyze is an application used in trucking to reduce the number of times a driver must stop at a weigh station. It is offered as an option in ISAACs
solution. It integrates directly into the dashboard on ISAACs tablet. For more detailed information on Drivewyze, go to
https://drivewyze.com/support-center.
Drivewyze informs you at a 2-mile distance and then again at a 1-mile distance from Drivewyze supported weigh stations and instructs you via a message
displayed on screen whether to bypass the weigh station, pull in, or follow roads signs.
Drivewyze records the last instructions given to view if needed.
Following Drivewyze instructions
Drivewyze Instructions appear on screen, remain for
a few seconds, and then disappear. No action is
required.
On the dashboard:
1. When Drivewyze advises of an approaching
weigh station, be prepared to follow
upcoming instructions.
Note that you will be advised of an upcoming
weigh station at a 2-mile distance and then
again at a 1-mile distance.
2. Read and follow the Drivewyze instruction to
either bypass, pull in or follow the road signs.
NOTE: If you do not have time to read the
instruction or are unclear about the
instruction, pull in at the weigh station.

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Drivewyze
Viewing the last Drivewyze instructions

ISAAC OnTheGo records the last instructions given
by Drivewyze to view if needed.
1. Tap the button.
2. Select Drivewyze from the drop-down list.
3. View the last instructions on screen.

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CoPilot Truck Commonly Used Features
COPILOT TRUCK COMMONLY USED FEATURES

Good to know
CoPilotTM Truck, a commonly used navigation tool in trucking, is offered as an option in ISAACs solution. It integrates directly into the dashboard on
ISAACs tablet.
This section describes how to access some of the most commonly used features. For more information, see CoPilots Web site and help tools. For more
detailed information on CoPilotTM Truck, go to https://support.copilotgps.com
If ISAACs solution includes trip instructions from your organizations TMS (Transport Management System), the address of the next defined stop is
entered automatically on the CoPilotTM Truck navigator panel.
Changing the vehicle profile
The profile includes information such as vehicle
dimensions and specifies if the load includes
hazardous materials.

CoPilotTM Truck takes this information into account
when suggesting a route.
On the dashboard:
1.
2.
3.
4.

Tap the menu icon .
Tap Settings.
Tap Vehicle Routing Profiles
Change the vehicle profile using the features
on the screen.
Note that you can also change your vehicle
profile after having entered your destination.

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CoPilot Truck Commonly Used Features
Activating safety alerts and warnings
On the dashboard:
1. Tap the menu icon

then Settings.

2. Tap Safety Alerts & Warnings

1
2

3. Slide the buttons to activate the different
safety alerts and warnings you wish to see
while driving.

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CoPilot Truck Commonly Used Features
Viewing points of interest
On the dashboard:
1. Tap the menu icon

then Settings.

2. Tap Map Display and Guidance .
3. Tap Show POIs on Map.
4. Explore the various points of interest using
the features on the screen.

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CoPilot Truck Commonly Used Features
Entering a destination address
If ISAACs solution is integrated with your
organizations TMS, there is no need to enter the
address manually, as it is automatically taken from
the dispatchers trip instructions and entered in the
navigation system.

1
2

On the dashboard:
1. Tap the search icon .
2. Enter an address using the features on the
screen or tap the favorites icon
and
choose a destination from your favorites.
3. Tap Calculate.
Route information and traffic delay are
displayed.
4. Change your vehicle profile if needed .
See Changing the vehicle profile for more
information.
5. Tap the icon to begin

3
2

6. Tap to view the map in full screen and tap
to exit full screen mode.
The traffic bar on the right indicates the traffic
delays on your route.

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CoPilot Truck Commonly Used Features
Adding a favorite destination
On the dashboard:
1. Tap the search icon

2. Tap the favorites icon

3. Tap the icon to add a favorite .
Note that you can edit an existing favorite by
using the edit button .
4. Add the destination as a favorite using the
features on the screen.

3
4

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Messages
MESSAGES

Good to know
ISAAC OnTheGos messaging is dedicated to communication between vehicle drivers and dispatchers.
Dispatchers can send priority messages and request a reply.
Dispatchers can send a destination to a driver with a clickable link to set the destination in CoPilot.
The driver and dispatcher can send a message via satellite if the vehicle is equipped with a satellite communication module.
Dispatchers can also specify an expiry date and time on a message, so it is removed from the drivers tablet when it expires.
The retention period for messages on the tablet is configurable in ISAAC OnRecord.
After reading a message, the driver can go back to the dashboard by tapping the words ISAAC OnTheGo in the upper left corner.
All messages are announced in the application bar using an icon, and with a sound alarm.
For priority messages and messages that require a response, the sound alarm repeats at regular intervals until the driver acknowledges the message.
Dispatchers can deactivate the sound alarm when sending a message, to avoid disturbing the driver during a rest break.
When the vehicle is travelling, the driver receives messages in text-to speech mode, so he can receive and acknowledge messages safely. Text size and
audio message play speed are configurable in ISAAC OnRecord.
Messages the driver sends are received by all users in the selected dispatcher group.
The driver can rapidly send a precomposed emergency message, which can prove especially useful while driving. The emergency message is received by all
users in the selected dispatcher group as well as all other dispatchers that have configured their email notifications to receive all emergency messages.

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Messages
Being notified of messages received

1. Check the indicator bar displayed at the top of
ISAAC OnTheGos pages.

the number of unread messages is
displayed

a red icon signals unread priority
messages
2. Pay attention to the sound alarm that signals
priority messages. Note, however, that the
dispatcher can deactivate the sound alarm
when sending a message.
When the vehicle is travelling, the driver can safely
receive and acknowledge priority messages thanks to
text-to-speech functionality (see Viewing and replying
to a message for more information)
Viewing the list of messages received
1. Tap the messages icon on the application bar
OR
Select Messages on the main menu.
The list displays showing the most recent
messages at the top.
2. Tap the message to see the whole
conversation, if applicable.
3. Swipe the page upward or downward to scroll
through the list.

Message list indicators:
A red vertical bar signals priority message
A status icon helps distinguish
read messages (open envelope) from
unread messages (closed envelope).

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Messages
Viewing and replying to a message
1. Tap a message to display its full contents in a
separate window.
If the message is part of a conversation with
more than one reply, a page showing all
replies will open.
2. Tap the text-to-speech icon to listen to an
audio version of the message.
3. If the message contains an attachment or a
link, tap the name of the document or the link
to open it on a new page.
4. If the message requires an immediate
response, tap one of the response buttons
(Accept/Refuse).
5. If the message contains a new destination,
tapping the link will set the address as the
destination in CoPilot and cause the CoPilot
page to appear.
6. To type a custom response, tap the Reply
button.
7. Press the tablets return button to go back to
the messages list.

5
7

Note that the messages status icon is updated
to show the message has been read.

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Messages
Viewing your archived messages
ISAAC OnTheGo allows you to archive your messages
once they are read. If you receive a reply to an
archived message, it returns to your active
messages.
1. Check the Show archived checkbox to view
your archived messages with your current
messages.
Note that archived messages are highlighted
in grey.

Archiving a message
1. Tap the message to archive.
Note that the entire conversation linked to the
message will be archived.
2. Tap Archive.
Note that all replies to the message must have
been read before you can archive the
message.

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Messages
Receiving priority messages
For priority messages, the sound alarm repeats at
regular intervals until the driver acknowledges the
message.
When the priority message alarm sounds:
1. If the message is not already displayed, tap
the messages icon on the indicator bar.
On the message display:
2. Tap the text-to-speech icon to hear an audio
version of the message.
3. Tap one of the reply buttons (Accept, Refuse).
4. If the message page remains on screen, press
the tablets return button to go back to the
previous screen.

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Messages
Receiving priority messages while driving
When the vehicle is travelling, priority messages
automatically appear on screen in text-to-speech
mode.
On the message display:
1. Tap the speaker icon to hear an audio version
of the message.
2. Tap one of the reply buttons (Accept, Refuse).

ISAAC OnTheGo will display all priority
messages not yet acknowledged before
redisplaying the dashboard.
To RE-ACCESS priority messages that have already
been acknowledged:
3. Tap the messages icon on the application bar.
ISAAC OnTheGo will once again display the
priority messages already received and will
redisplay the dashboard when done.

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Messages
Sending messages
1. Select Messages from the main menu.
2. Tap New message at the bottom of the page.
Note: When a vehicle is equipped with a satellite
communication module, an option to send a
message via satellite is displayed.
3. To send a message via satellite, slide the
Send message via satellite button to the right.
4. Type the message using the on-screen
keyboard.
5. Tap Send at the top of the page.

5
3
1

4
2

NOTE: If you chose to send a message via satellite
when cellular communication is available, a warning
displays on screen.
A satellite icon is displayed next to your messages
sent by satellite.

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Messages
Sending emergency messages
The emergency messages feature allows you to
rapidly send precomposed emergency messages to
users in your selected dispatcher group as well as to
all users that configured their email notifications to
receive all emergency messages.
To send an emergency message:
1. Tap on the Emergency Messages icon .
2. Select one of the precomposed emergency
messages.
3. Tap Send.
Note that if you are in an area with no cellular
coverage and your vehicle is equipped with a
satellite module, the emergency message will
be sent via satellite automatically.
If you do not have a satellite module, the
message will be sent as soon as you return to
an area with cellular coverage.

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ISAAC InMetrics
ISAAC INMETRICS

Good to know
The ISAAC InMetrics option lets you view your most recent performance reports.
Viewing a daily performance report
1. Select ISAAC InMetrics from the main menu.
2. Select the report you wish to view.
3. Swipe the page upward and downward to
scroll through the report.
Pinch and stretch the image to zoom in
and out.
4. Tap the scroll arrows to move through the
various reports.
5. Tap the Return to list button to return to the
previous page.

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3

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5

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Documents
DOCUMENTS

Good to know
The document section contains any document your organization has decided to make available via ISAAC OnTheGo.
Depending on the document format, you might need to install an application on the tablet to view it.
For example, the Adobe Reader application is required to view documents in PDF format.
Viewing a document
1. Select Documents from the main menu.
2. If the document you wish to view does not
appear on the Recently viewed documents
list, tap the All documents button.
3. Select the document you wish to view.
A window will appear for selecting the application
you wish to use for displaying the document.

1
2

4. Swipe the page upward and downward to
scroll through the document.

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Applications
APPLICATIONS

Good to know
The applications feature provides access to other apps (applications) installed on the android tablet, directly from within ISAAC OnTheGo.
Accessing an application
1. Tap Applications on the main menu.
If this option does not appear, swipe the
menu upward to show options appearing at
the bottom of the list.
2. Tap the icon of the application you wish to
start.
3. Tap the tablets return button to return to
ISAAC OnTheGo.

1
3

Accessing the internet
ISAAC OnTheGo allows you to access company
approved websites directly on the tablet.
Note that to activate this feature, an administrator
must contact an ISAAC client success manager with
the list of company-approved websites.
1. Tap Applications on the main menu.
2. Tap the Internet icon.
An approved default website will open on a
new screen.

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Appendix A Malfunctions and Diagnostics
APPENDIX A MALFUNCTIONS AND DIAGNOSTICS

ISAAC OnTheGo detects two types of anomalies: Data Diagnostic Events (DDE) and
Malfunctions.
Both are signaled to the driver by illuminating an indicator icon in the upper right corner of the
tablet. When a Data Diagnostic Event is recorded, the indicator in the top left part of the icon
lights up by becoming red ( ). When a Malfunction is detected, the indicator in the bottom
right part of the icon also lights up in red ( ). Note that having both indicators illuminated (
) means a data diagnostic event and a compliance malfunction are present.
Refer to the codes below (corresponding to the codes on the tablet) for details on possible
data diagnostic events, malfunctions, and required actions.
Under Canadian ELD rules, carriers must take appropriate actions to correct a Data Diagnostic Event or Malfunction within 14 days of becoming aware of it.
That limit can be extended to the moment the vehicle returns to its home terminal from a planned trip that exceeds the 14-day period. Carriers must also keep
a register of all Data Diagnostic Events and Malfunctions recorded on their ELDs. It is understood that information about the steps taken to resolve them will be
entered in this register. As such, the recommendation to do so is not given for each data diagnostic event or malfunction listed below.
Under US rules, carriers must take appropriate actions to correct a Malfunction within 8 days of becoming aware of it. An extension can be requested to the
FMCSA Division Administrator for the State of the motor carrier's principal place of business within 5 days of becoming aware of the Malfunction. Also,
although no register of Malfunctions is required, it is advisable to keep track of Data Diagnostic Events and Malfunctions and the actions taken to correct them.

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Appendix A Malfunctions and Diagnostics
CODE

CATEGORY

WHAT IS HAPPENING?

POTENTIAL CAUSES AND REQUIRED ACTIONS

Power data
diagnostic
event

Description

Driver

The electronic logging device detected
a period during which it could not be
powered and fully functional within
one minute of the vehicles engine
receiving power, or could not stay
powered for as long as the vehicles
engine was powered.

Possible causes: The ISAAC InMetrics gateway was replaced in the vehicle; the vehicle was driven without a
gateway, or the gateway was not powered on or not functional while the vehicle was driven.

The ISAAC system records a Power data
diagnostic event when a jump in engine
hours is detected, which indicates that
the vehicle was driven while the ISAAC
InMetrics system was not functional or
absent.
Duration
Because of the way this DDE is
detected, the ISAAC system illuminates
the DDE indicator after the problem is
resolved. For this reason, the indicator
is illuminated for 30 seconds.

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What to do: Verify that your logs are accurate and correct them if needed. Inform your carrier of the issue.

If the situation reoccurs or if you have concerns about the integrity of your logbook, use an alternate method to
keep your logbook.
Carrier
Possible cause: The ISAAC InMetrics gateway in the vehicle was replaced.

What to do: Note the change in your DDE and Malfunction register. No other actions are required.

Possible cause: The vehicle was driven without an ISAAC InMetrics gateway.

What to do: Note the event in your DDE and Malfunction register. No other actions are required.

Possible cause: If none of the above are possible, then the gateway was not powered on or not functional while
the vehicle was driven.

What to do: Verify that the drivers logs are accurate and suggest corrections if needed.

If the situation reoccurs, instruct the driver to use an alternate method to keep their logbook and contact ISAACs
technical support.

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Appendix A Malfunctions and Diagnostics
CODE

CATEGORY

WHAT IS HAPPENING?

POTENTIAL CAUSES AND REQUIRED ACTIONS

Power
malfunction

Description

Driver

The electronic logging device was not
powered on for an aggregated driving
time of 30 minutes or more over a day
period across all driver profiles.

Possible causes: The ISAAC InMetrics gateway was replaced in the vehicle; the vehicle was driven without a
gateway, or the gateway was not powered on or not functional while the vehicle was driven.

The ISAAC system records a Power
malfunction when the jump in engine
hours exceeds 30 minutes and is
associated with a jump in odometer.
This malfunction can occur in one
event where both conditions listed
above are met, or can be the result of
several smaller events which occurred
in the same day. The latter is more
serious than the former.
Duration
The malfunction indicator is
illuminated for 24 hours after the
malfunction is detected.

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What to do: Verify that your logs are accurate and correct them if needed and inform your carrier of the
issue. Verify if the malfunction is the result of several Power DDEs. If it is, use an alternate method to keep
your logbook.

Carrier
Possible cause: The ISAAC InMetrics gateway in the vehicle was replaced.

What to do: Note the change in your DDE and Malfunction register. No other actions are required.

Possible cause: The vehicle was driven without an ISAAC InMetrics gateway.

What to do: Note the event in your DDE and Malfunction register. No other actions are required.

Possible cause: If none of the above are possible, then the gateway was not powered on or not functional while
the vehicle was driven.

What to do: Verify that the drivers logs are accurate and suggest corrections if needed. Verify if the
malfunction is the result of several Power DDEs. If it is, instruct the driver to use an alternate method to keep
their logbook and contact ISAACs technical support.

If the situation reoccurs, instruct the driver to use an alternate method to keep their logbook and contact ISAACs
technical support.

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Appendix A Malfunctions and Diagnostics
CODE

CATEGORY
Engine
synchronization
data diagnostic
event

WHAT IS HAPPENING?

POTENTIAL CAUSES AND REQUIRED ACTIONS

Description

Driver

The electronic logging system lost ECM
connectivity and can no longer acquire
updated values for the required ELD
parameters.

Possible cause: A Power data diagnostic event was recorded. A power data diagnostic event is always associated
with an Engine synchronization data diagnostic event.

Possible cause: The ISAAC InMetrics gateway lost its connection to the vehicles ECM.

Duration
The DDE indicator is illuminated for the
duration of the synchronization issue.

What to do: Refer to the power data diagnostic section for required actions.
What to do: Verify that your logs are accurate and correct them if needed and inform your carrier of the
issue.

If the situation reoccurs or if you have concerns about the integrity of your logbook, use an alternate method to
keep your logbook.
Carrier
Possible cause: A Power data diagnostic event was recorded. A power data diagnostic event is always
associated with an Engine synchronization data diagnostic event.

What to do: Refer to the power data diagnostic section for required actions.

Possible cause: The ISAAC InMetrics gateway lost its connection to the vehicles ECM.

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What to do: Make sure the ISAAC InMetrics gateway is well connected to the vehicle: the diagnostic
connector is connected to the vehicle and the main harness connector is connected to the gateway. If
the connections are sound and the situation reoccurs, instruct the driver to use an alternate method to
keep their logbook and contact ISAACs technical support.

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Appendix A Malfunctions and Diagnostics
CODE

CATEGORY

WHAT IS HAPPENING?

Description
Engine
synchronization The electronic logging system lost ECM
connectivity and could not acquire
malfunction
updated values for the required ELD
parameters for more than 30 minutes
during a day, aggregated across all
driver profiles.

POTENTIAL CAUSES AND REQUIRED ACTIONS
Driver
Possible cause: One or multiple Power data diagnostic event(s) for which the total duration exceeded 30 minutes
were recorded. A power data diagnostic event is always associated with an engine synchronization data
diagnostic event.

Possible cause: The ISAAC InMetrics gateway lost its connection to the vehicles ECM for an aggregated duration
of 30 minutes in a day.

Duration
The malfunction indicator is illuminated
for 24 hours after the detection of the
malfunction.

What to do: Refer to the power data diagnostic section for required actions.

What to do: Verify that your logs are accurate and correct them if needed and inform your carrier of the
issue.

If the situation reoccurs or if you have concerns about the integrity of your logbook, use an alternate method to
keep your logbook.
Carrier
Possible cause: One or multiple Power data diagnostic event(s) for which the total duration exceeded 30 minutes
were recorded. A power data diagnostic event is always associated with an engine synchronization data
diagnostic event.

What to do: Refer to the power data diagnostic section for required actions.

Possible cause: The ISAAC InMetrics gateway lost its connection to the vehicles ECM.

ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

What to do: Make sure the ISAAC InMetrics gateway is well connected to the vehicle: the diagnostic
connector is connected to the vehicle and the main harness connector is connected to the gateway. If the
connections are sound and the situation reoccurs, instruct the driver to use an alternate method to keep
their logbook and contact ISAACs technical support.

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Appendix A Malfunctions and Diagnostics
CODE

CATEGORY

WHAT IS HAPPENING?

POTENTIAL CAUSES AND REQUIRED ACTIONS

Timing
malfunction

Description

Driver

The electronic logging system can no
longer meet the underlying compliance
requirement to record Coordinated
Universal Time (UTC), where ELD time
must be synchronized with UTC and
not exceed an absolute deviation of 10
minutes at any time. The time accuracy
on the ISAAC InControl tablet is
evaluated every 30 minutes.

Possible cause: The time displayed on the ISAAC InControl tablet deviated by more than 10 minutes.

Duration
Because of the way this malfunction is
detected, the ISAAC system illuminates
the malfunction indicator after the
problem is detected and resolved. For
this reason, the indicator is illuminated
for 30 seconds.

ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

What to do: Verify that the activity times in the last 30 minutes are accurate, make corrections if needed, and
inform your carrier of the issue.

If the situation reoccurs or if you have concerns about the integrity of your logbook, use an alternate method to
keep your logbook.
Carrier
Possible cause: The time displayed on the ISAAC InControl tablet deviated by more than 10 minutes.

What to do: Verify the accuracy of the drivers logs and suggest corrections if needed.

Check to see if this malfunction occurs again. A one-time event might not indicate a problem, but a
reoccurrence might mean a more important issue. In that case, instruct the driver to use an alternate
method to keep their logbook and contact ISAACs technical support.

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Appendix A Malfunctions and Diagnostics
CODE

CATEGORY

WHAT IS HAPPENING?

POTENTIAL CAUSES AND REQUIRED ACTIONS

Positioning
malfunction

Description

Driver

For a cumulative elapsed time that
exceeds 60 minutes over a day, the
electronic logging system failed to
acquire a valid position measurement
within 8 km (5 miles) of the commercial
motor vehicles movement.

Possible cause: The GPS antenna had an obstructed view of the sky for a significant period during that day. This
can happen when driving close to tall objects (like buildings or mountains) or if the antenna is inadvertently
covered by an object placed on the vehicles dashboard.

Duration
The malfunction indicator is illuminated
for 24 hours after the detection of the
malfunction.

What to do: Verify that your logs are accurate and correct them if needed. Pay particular attention to the
addresses where the activities took place on the day the malfunction was detected. If addresses are wrong or
missing, correct them. Inform your carrier of the issue.

Possible cause: The GPS has a problem.

If the situation reoccurs without apparent reason or if you have concerns about the integrity of your logbook, use
an alternate method to keep your logbook.
Carrier
Possible cause: The GPS antenna had an obstructed view of the sky for a significant period during that day.
This can happen when driving close to tall objects (like buildings or mountains) or if the antenna is
inadvertently covered by an object placed on the vehicles dashboard.

What to do: Verify that the drivers logs are accurate and suggest corrections if needed. Pay particular
attention to the addresses where the activities took place on the day the malfunction was detected.

Possible cause: The GPS has a problem.

ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

What to do: Make sure the GPS antenna is connected properly to the ISAAC InMetrics gateway. If the
connection is sound and the situation reoccurs, instruct the driver to use an alternate method to keep
their logbook and contact ISAACs technical support.

112 / 116

Appendix A Malfunctions and Diagnostics
CODE

CATEGORY
Data recording
malfunction

Missing
required data
elements data
diagnostic
event

WHAT IS HAPPENING?

POTENTIAL CAUSES AND REQUIRED ACTIONS

Description

Driver

The electronic logging system may no
longer be able to record or retain
required events due to insufficient
data storage on the ISAAC InControl
tablet.

Possible cause: The ISAAC InControl tablet is low on storage space.

Duration

Carrier

The malfunction indicator is illuminated
as long as the tablet storage is below a
critical threshold. It immediately turns
off when the storage is above the
threshold.

Possible cause: The ISAAC InControl tablet is low on storage space.

Description

Driver

A required data element was missing at
the time of the recording of an activity.

Possible cause: Activities were performed while there was an engine synchronization issue.

What to do: Inform your carrier of the issue. Use an alternate method to keep your logbook, like a paper log,
until the indicator is turned off.

What to do: Instruct the driver to use an alternate method to keep their logbook until the indicator is
turned off and contact ISAACs technical support.

What to do: Refer to the Engine synchronization section for required actions.

Possible cause: A driving segment began while the GPS position was not available.

Duration

If the required data element is a GPS
position, the DDE indicator is
illuminated until the position is entered
manually.

Possible cause: Some data elements were not recorded properly when activities were recorded.

Otherwise, the DDE indicator is
illuminated for 15 days.

What to do: Enter the missing location information on the driving segment and inform your carrier of the
issue.
What to do: Inform your carrier of the issue. If this issue reoccurs, use an alternate method to keep your
logbook.

Carrier
Possible cause: Activities were performed while there was an engine synchronization issue.

What to do: Refer to the Engine synchronization section for required actions.

Possible cause: A driving segment began while the GPS position was not available.

What to do: Instruct the driver to enter the missing location information on the driving segment.

Possible cause: Some data elements were not recorded properly when activities were recorded.

ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

What to do: If none of the causes above occurred, contact ISAAC support. If the situation reoccurs,
instruct the driver to use an alternate method to keep their logbook.

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Appendix A Malfunctions and Diagnostics
CODE

CATEGORY
Data transfer
data diagnostic
event

WHAT IS HAPPENING?

POTENTIAL CAUSES AND REQUIRED ACTIONS

Description

Driver

A validation of the ISAAC solutions
ability to transfer ELD outputs
according to the ELD standard is
performed every 7 days. This data
diagnostic event is recorded if the
validation fails. In that event, the
validation frequency is increased.

Possible cause: The vehicle was out of cellular coverage for 7 consecutive days or more.

What to do: Annotate your log to explain the situation and inform your carrier of the situation.

Possible cause: There is an issue with the data transfer process or with the cellular connection.

What to do: Inform your carrier of the issue. Keep on using your ISAAC ELD because in the event of a
roadside inspection, you can use the tablet to show your logs to the inspector.

Carrier
Duration

Possible cause: The vehicle was out of cellular coverage for 7 consecutive days or more.

The DDE indicator is illuminated until
the issue is resolved and a validation
succeeds.

Possible cause: There is an issue with the data transfer process or with the cellular connection.

Data transfer
malfunction

What to do: Instruct the driver to annotate their logbook to explain the situation.
What to do: Contact ISAACs technical support. It is recommended that the driver keeps on using the ISAAC
ELD because in the event of a roadside inspection, they can use the tablet to show their logs to the inspector.

Description

Driver

Following the electronic logging
systems first failure to confirm the
success of the data transfer mechanism
which was reported as a Data
diagnostic event, the ISAAC solution
performs a validation every 24 hours
for 3 days. If all 3 validations fail, a Data
Transfer Malfunction is recorded.

Possible cause: The vehicle was out of cellular coverage for 10 consecutive days or more.

Duration
The DDE indicator is illuminated until
the issue is resolved and a validation
succeeds.

ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

What to do: Annotate your log to explain the situation and inform your carrier of the situation.

Possible cause: There is an issue with the data transfer process or with the cellular connection.

What to do: Inform your carrier of the issue. Keep on using your ISAAC ELD because in the event of a
roadside inspection, you can use the tablet to show your logs to the inspector.

Carrier
Possible cause: The vehicle was out of cellular coverage for 10 consecutive days or more.

What to do: Instruct the driver to annotate their logbook to explain the situation.

Possible cause: There is an issue with the data transfer process or with the cellular connection.

What to do: Contact ISAACs technical support. It is recommended that the driver keeps on using ISAAC ELD
because in the event of a roadside inspection, they can use the tablet to show their logs to the inspector.

114 / 116

Appendix A Malfunctions and Diagnostics
CODE

CATEGORY
Unidentified
(unassigned)
driving records
data diagnostic
event

WHAT IS HAPPENING?

POTENTIAL CAUSES AND REQUIRED ACTIONS

Description

Driver

More than 30 minutes of cumulative
unidentified driving time were
recorded in the last day.

Possible cause: The vehicle was driven while no one was logged on the ISAAC InControl tablet.

Duration
The DDE is illuminated until the
unassigned segments total less than 15
minutes in a day.

ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

What to do: Confirm or reject all the unassigned segments recorded on the tablet.

Carrier
Possible cause: The vehicle was driven while no one was logged on the ISAAC InControl tablet.

What to do: Instruct the driver to confirm or reject all the unassigned segments recorded on the tablet.
Alternatively, support personnel may offer to assign the unassigned driving segments.

115 / 116

Appendix B Tablet Application Bar
APPENDIX B TABLET APPLICATION BAR

Icon
1
2

Status

Description

From empty to full

Shows the strength of the Wi-Fi signal

From empty to full

Shows the state of the batterys charge

Note: The indicators appearing in ISAAC OnTheGo are managed by the Android operating system and may
vary according to the Android version.
3

Number change

Team driving identifies the number of drivers logged in to
the tablet

Present

Tap the icon to rapidly send precomposed emergency
messages.

Present

There are items to review: unassigned driving, unapproved
logbook modifications, or unsigned daily logs. Tap the icon to
view the items.

White

Unread messages with number of messages shown. Tap the
Icon to view.

Red

Some unread messages are priority messages. Tap the Icon
to view.

White/White

No data diagnostic events or compliance malfunctions.

White/Red

Compliance malfunction. Tap the Icon to view.

Red/White

Data diagnostic event. Tap the Icon to view.

Red/Red

Both a data diagnostic event and a compliance malfunction
are present

Green

Connection between the tablet and the telemetry server is
active (via the cellular network).

Red

No connection between the tablet and the telemetry
server (via the cellular network).

Green

Connection between the tablet and the gateway aboard
the vehicle is active.

Red

No connection between the tablet and the gateway
aboard the vehicle.

ISAAC OnTheGo - Quick Reference - V5.11 - Rev1

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