User manual for "Zonar Logs"

Below you will find the vendor provided user manual for the ELD product "Zonar Logs".

For contact information and additional devices produced by the same vendor see their page Zonar.

User Manual
REV 6/8/18

Table of Contents

Legal Information ......................................................................................................................................................................... 4
First-Time Boot-Up ..................................................................................................................................................................... 6
Logging In .................................................................................................................................................................................... 6
Log Sync ...................................................................................................................................................................................... 8
Home Screen Overview.............................................................................................................................................................. 8
Zonar Logs ELD Application ....................................................................................................................................................... 9
Home Screen ............................................................................................................................................................................ 9
Application Menu ...................................................................................................................................................................... 10
Roadside View ........................................................................................................................................................................... 11
To access Roadside View ................................................................................................................................................... 11
Header ................................................................................................................................................................................... 13
My Setup ................................................................................................................................................................................... 14
To add a trailer, load, or dolly ............................................................................................................................................ 14
To remove a trailer, load, or dolly ..................................................................................................................................... 16
To edit a power unit........................................................................................................................................................... 17
Unidentified Driving Logs ........................................................................................................................................................... 18
Unidentified Profile/Unidentified Events .............................................................................................................................. 19
Driver Log Additions and Edits ................................................................................................................................................... 20
To add a log........................................................................................................................................................................ 20
To edit a log ....................................................................................................................................................................... 21
Failure to Select Duty Status .................................................................................................................................................. 21
Driver Log Certification .............................................................................................................................................................. 22
To certify todays logs ........................................................................................................................................................ 22
To certify previous days logs............................................................................................................................................. 22
Duty Status ................................................................................................................................................................................ 24
To update duty status ........................................................................................................................................................ 24
Special Driving Conditions ....................................................................................................................................................... 25
To enable personal conveyance ........................................................................................................................................ 25
To enable yard moves ........................................................................................................................................................ 26
Special Driving Conditions Example ....................................................................................................................................... 26
Exempt Driver Status ............................................................................................................................................................. 27
Team Driving .............................................................................................................................................................................. 28
To manage drivers ............................................................................................................................................................. 28

Active Driver .......................................................................................................................................................................... 28
To set active-driver ............................................................................................................................................................ 28
Other options ..................................................................................................................................................................... 29
Co-Driver ................................................................................................................................................................................ 29
To add a co-driver .............................................................................................................................................................. 29
Exporting Logs............................................................................................................................................................................ 30
To export a log ................................................................................................................................................................... 30
Diagnostic Events ....................................................................................................................................................................... 31
Malfunctions .............................................................................................................................................................................. 33

Legal Information

This manual is subject covered by copyright, and all rights are reserved. Permission from
Zonar is required to publish or reproduce this manual, noting that current Zonar customers
using Zonars records of duty status solution (Zonar Logs) may reproduce this manual for
their internal business use only, and only during the term of their contract with Zonar that
includes use of Zonars Zonar Logs service. With respect to references in this manual to
United States laws and Federal regulations, such information is available in the public
domain, and Zonars assertion of copyright is limited to the compilation and arrangement of
such information along with other materials in this publication. Zonar uses commercially
reasonable efforts to provide accurate information with respect to such laws and
regulations, but the user of this publication is advised that such laws and regulations are
subject to change and evolving interpretations. As such, Zonar does not warrant that the
information herein is error free. Zonar specifically disclaims any liability for any errors,
omissions, ambiguity or misprinting contained here, and Zonar expressly reserves the right
to update and modify this manual as it deems appropriate. This manual is not intended to
provide legal advice, but rather is intended to provide commercially reasonable
information about Zonars driver log products and the regulations relating to such
products, as the regulations and products exist at the time of this publication. Users are
advised to seek their own legal counsel if legal advice or expert assistance is required.

 2018 Zonar Systems  2010; EVIR; FieldView; Ground Traffic Control; GTC; V3; V4; Z PASS; Z PASS+; ZFuel; ZLOGS; Zonar; Zonar
Coach; Zonar Connect; Zonar Count; Zonar Docs; Zonar Forms; Zonar Logs; Zonar Systems; Zonar Verify; Zone Tags; and ZTRAK are
trademarks of Zonar Systems. RAM and Wi-Fi are third party trademarks of National Products Inc. and Wi-Fi Alliance respectively. All
Rights Reserved.
Zonar products and services are protected by one or more of the following US patents: 6,502,030; 6,671,646; 6,804,626; 7,048,185;
7,117,121; 7,362,229; 7,557,696; 7,564,375; 7,680,595; 7,769,499; 7,808,369; 7,944,345; 8,106,757; 8,400,296; 8,736,419; 8,810,385;
8,914,184; 8,918,229; 8,972,097; 8,972,179; 9,092,968; 9,170,913; 9,229,906; 9230437; 9,280,435; 9,292,978; 9,358,986; 9,384,111;
9,412,282; 9,424,696; 9,489,280; 9,527,515; 9,563,869; 9,607,464; 9747254; 9,747,794; 9,787,950; 9,805,538; 9,815,681; 9,828,233;
9,856,129; 9,858,462; and 9,881,432. Zonar products and services are also protected under Canadian patents 2,458,050 and
2,478,303; as well as European patent EP 1573427.

LEGAL INFORMATION

3

Zonars Electronic Logging Solution is certified to be in
compliance to the requirements of title 49 CFR 395 Electronic
Logging Devices and Hours of Service Supporting Documents;
Final Rule published by the United States Federal Motor
Carrier Safety Administration (FMCSA) in effect at the time of
its commercial release. Certification procedure follows the
guidelines set forth by the Electronic Logging Device (ELD) Test
Plan and Procedures published by the FMCSA.

Authorized By:

Fred Fakkema
Vice President, Compliance

First-Time Boot-Up

Typically, the installation technician performs the first-time boot-up, downloads
and installs any necessary updates, and accepts the license agreements for the
software.

The first time the tablet boots up after all software and applications are installed,
the device performs a series of internal checks and tests to ensure that it is ready
for use. The tablet checks for cellular connection (GSM) and if established, updates
the Organization and Asset Profiles. If the Navigation application is installed, the
navigation warning message displays and needs to be accepted before continuing
on. Next, the license agreement is displayed and also needs to be accepted. The Log
In screen will then display, prompting for a Driver ID and PIN.

Logging In

It is important to follow these steps before ANY movement of the vehicle occurs to
avoid unidentified driving events and to ensure all driving is properly accounted
for. Logging into the tablet ensures the logs are recorded and stored with the
proper drivers profile.
1. Turn on the power for the tablet.
2. On the Driver Login screen, enter your driver ID or scan your driver
card and tap Next.

3. Enter your PIN and tap Login. This number is provided by the motor
carrier before first use of the device.
Note: Driver Login ID and PIN is unique for the driver and should
not be shared with anyone.

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4. On the tablet home screen (pictured below) tap the
to launch the ELD application.

5.
6.
7.
8.

application tile

Start the vehicle engine.
Update the Duty Status.
Enter the optional Shipping ID or Trailer Information.
Begin driving.

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Log Sync

When you log in to the tablet a log sync message is displayed.

Home Screen Overview

The tablet home screen allows for quick access to applications and All Apps.
Buttons on the bottom of the tablet home screen have various functions.

1. Messaging  Allows you to access the Messaging application with the Inbox,
Outbox, Unread and Sent Messages, and Forms.
2. Clock  The tablet clock is set based on the GPS unit in the asset. However,
the clock includes the ability to set alarms.
3. All Apps  Tapping the All Apps Menu icon in the bottom bar will give you
access to other applications and tools, including Help for each application,
Quick Tips and ELD Help.
4. Brightness  Allows you to adjust the brightness level on the tablet.
5. Driver Management Tapping on this will display the current active drivers
and will allow you to log out.

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Zonar Logs ELD Application

The application lets a driver manage and record their logs just as they would on
paper. It also displays important counters and timers to help the driver stay
compliant.

Note: Multiple carrier operation is not supported.

Home Screen

1. Application Menu  Tapping the
icon at top left of screen allows you to
access additional features. The menu can be expanded by dragging your
finger across the screen from the left side.
2. Current Date View  Displays the date of the log that you are viewing. Swipe
left or right on the grid or tap the arrow to the left of the date to access logs
from a previous day. Tapping on the date will display the previous 14 days.
Or you can change the date by putting your finger on the screen and dragging
it across the days (swipe left or right).
3. Clock Calculations Displays calculations or warnings based on the selected
or assigned ruleset. When you are at risk, the clock will turn yellow. When
you go into violation, it will also change color.
4. Totals  Displays the total distance driven for the day (time done with duty
status of Drive) and the total distance in personal conveyance (PC).
5. Grid View Grid display for the day selected; the default is the current day.
6. Add Log  Allows you to add a duty status change at a specified point. See
Driver Log Additions and Edits.

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Application Menu

1. Driver Logs- Returns to the ELD application home screen with driver logs
displayed.
2. Roadside View  Displays the driver, co-driver, asset, loads and trailers,
motor carrier information and driver logs for the current day and the
previous seven days. This is the only place to make sure that your
information is correct. Also, you must select Roadside View to export
logs.
Note: Accessing Roadside View will lock the tablet. The current driver must
enter their PIN in order to return to normal tablet functionality.

3. Update Duty Status  Update current duty status. See Duty Status.
4. Ruleset - Switch between one or more rulesets assigned by the motor
carrier as needed to properly calculate hours of service. When operating
between the U.S. and Canada make sure the proper ruleset is selected in
order to populate the correct information for Roadside View.
5. My Setup - Add or remove shipping document information, trailer
number, or license plate information including jurisdiction. Add or
update the power unit number.
6. Driving Exemptions - Apply eligible exemptions.
7. Verify Edits - Review dispatcher suggested edits.
8. Certify logs - Certify the current or previous days logs.

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Roadside View

Roadside View is used to present logs during a roadside inspection. It displays the
driver, co-driver, power unit, loads and trailers, motor carrier information, and driver
logs for the current day and the previous seven days.

To access Roadside View

From the Application menu
tap Roadside View. The tablet must be docked. If
you have suggested edits or logs to certify, you will receive a prompt: You have
logs to manage. Tap Manage my logs or Continue to Roadside View.

1. Export  Starts the export of an output file and prompts the driver for the desired
transfer method. See Exporting Logs.

2. View - If a second driver is logged into the tablet, the co-drivers logs can be
accessed by tapping the View icon. The co-driver will be required to enter their
PIN to access their logs. This icon is also visible when unidentified drive time is
associated to the asset.
3. Date Selection View the desired date by tapping on the day, or swipe left or right
to switch the date being viewed.
4. UnidentifiedDriving (Yes or No)- If the asset has driving time that is not
associated with a driver, this indicator is Yes. Tap the View icon to see all
unidentified drive times.

5. Data Diagnostic and ELD Malfunctions (Yes or No)  Indicates whether a
diagnostic event or malfunction is currently in effect. See Diagnostic Events
and Malfunctions.

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6. Header- Tap the arrow icon to view more driver and vehicle information.
This is the only place to verify all personal, company, and vehicle
information. If there is an issue, notify the motor carrier immediately. See
Header.

7. Grid & List View  Displays the current 24-hour period by default but will display
the selected days logs in a grid and list view.

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Header

In Roadside View, tap the down arrow at the top of the grid view to display more
information. The header presents the driver, co-driver, asset, load(s), motor carrier
information, and the driver logs for the current and previous seven days.

1. Asset Information - The current information pertaining to the asset or power unit
including its VIN. If other vehicles have been driven during the currently selected
day, they will be displayed next to CMV Power Unit. The Location, Odometer, and
Engine hours will be displayed on the current day only.
2. Driver Information - The selected drivers information will be displayed, including
their DLN (Drivers License Number), ID, 24-hour Starting Time, and Time Zone.
Additionally, the total miles driven for the selected day will be displayed for the
selected driver.
3. Team Driver - If two drivers are logged into the tablet, the driver not currently
selected is displayed under the team driver section, including previous co-drivers for
the date selected.
4. Trailer and Shipping Information - The current trailer ID and Shipping Document ID
information is displayed for the selected date. This information will update with each
date selected. Also, any previous trailer IDs and/or Shipping Document IDs entered
by the driver on the date selected will be listed below the current information.
5. Carrier  The current carriers information, including DOT number, is displayed here.

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My Setup

My Setup allows you to add a trailer, load, or dolly. You can also remove the trailer,
load, or dolly information after reaching your destination. My Setup also lets you
update the Power Unit number, which is the truck number displayed on the
outside of the truck.

To add a trailer, load, or dolly

1. From the Application menu
tap My Setup.
2. Tap the + icon in the upper right corner of the screen.

3. On the Add trailer, load, or dolly screen select one or more of the items to
add and tap Continue.

4. On the Add details screen, complete the following information.
a. For a Trailer: Enter the trailer number, license number, and select a
jurisdiction from the drop-down list.
b. For a Load: Enter the shipping document number, the commodity,
and the shipper.
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c. For a Dolly: Enter the Dolly ID.

5. Tap Save.

Note: The Add details screen allows you to add up to 3 Trailers, 1 Load, and 2
Dollies. Tap the + icon to the right of Trailer or Dolly to add more rows.

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To remove a trailer, load, or dolly

If there is no longer a trailer, load, or dolly, the information must be removed
in order for the drivers logs to show no shipping or trailer information.
1. On the My Setup screen, tap the pencil icon
Dolly that you want to remove.

next to the Trailer, Load, or

2. Select Remove trailer (or load or dolly).

3. Tap Continue.

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To edit a power unit
1. Tap the pencil icon

next to the Current Power Unit.

2. On the Update details screen, edit the Power Unit information as needed.

Note: The driver should verify that the Power Unit information is current
when beginning a shift in a new vehicle.

3. Tap Done and then tap Save. The information will apply to all future entries
until the current driver logs out of the tablet.

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Unidentified Driving Logs

When the system detects vehicle motion greater than 4.5 MPH and the tablet does
not have a driver logged in, the tablet is un-docked, the tablet is powered off, or the
tablet is put to sleep, the drive time cannot be associated with any driver. This
scenario creates an Unidentified Driving Event which is associated with the
unidentified driving profile. These events will be presented to the driver at the
next login for review. If the unidentified event(s) belongs to the current driver,
they may be accepted. If they belong to a different driver, they may be rejected.
Note: If the vehicle is in motion, the tablet needs to remain docked. Un-docking the
tablet will generate an Unidentified Driving event when the tablet is re-docked.

The following is an example of an Unidentified Driving Log that must be accepted
or rejected.

If an unidentified driving event occurs today or within the previous seven days,
any driver logging into the tablet will be prompted to accept or reject those events.
The driver can accept the Unidentified Driving event, at which time it will be added
to their logs. After accepting an Unidentified Driving event, the driver will need to
re-certify the logs for the day the entry was inserted.
If the driver does not recognize the event and rejects the entry, the event is
removed from the drivers view and will not be presented again. The Unidentified
Driving event will remain associated to the asset and be presented to each new
driver logging in. They will also be presented in the Roadside View under the
View tab if they occurred within the previous eight days for any logged in driver.

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Dispatchers can always view Unassigned Driving events and assign them to the
appropriate driver or justify them with a No Driver reason.

Unidentified Profile/Unidentified Events

Certain events that are automatically associated during the time in which an
unidentified event is being captured such as power on, power off, diagnostics and
malfunctions cannot be accepted by the driver and will remain at the unidentified
profile level only to be seen when exported out to a law enforcement officer.

See the FMCSA Electronic Logging Device: Technical Specifications and Frequently
Asked Questions.

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Driver Log Additions and Edits

From the ELD application home screen (titled Driver Logs), a driver can
manually add a new log entry or update existing entries that may have been
created incorrectly or that contain incorrect information.
Note: It is the drivers responsibility to ensure that their logs are correct.

1. Add Log- Allows you to add a duty status change as a log entry at a
specified point.
2. Edit pencil  Displays to the right of a log entry that can be edited. If a log
entry does not have an edit pencil, this means that it was automatically
captured and therefore cannot be edited.

To add a log
1.
2.
3.
4.
5.

Tap
.
Enter the Start Time.
Select a Duty Status from the drop-down.
Enter Total Vehicle Miles and enter your Location.
Required. Enter an annotation in the Notes section that explains the
reason for a new log entry.
6. Tap Save.

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To edit a log

1. Tap the edit pencil to the right of the log entry.
2. Make changes to the log.
3. Required. Enter an annotation in the Notes section that explains the
reason for a completed edit to a log entry.
4. Tap Save.

Failure to Select Duty Status

All Drive events will be recorded. If you fail to select a Yard Movement (YM) or
Personal Conveyance (PC) duty status ahead of time, you can edit the event, but
you can only add an annotation in the Notes to say it was YM or PC; per FMCSA it
will still remain a Drive event.

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Driver Log Certification

The driver is responsible for keeping accurate logs. Drivers must submit and
certify their logs on a daily basis and have all certified logs submitted within 13
days.

To certify todays logs

At the end of the day the driver should certify and submit the current logs.

1. From the Application menu
tap
.
2. On the Certify & Submit Logs screen, tap Accept to certify each log or
tap Do Later to delay the certification.

To certify previous days logs

If the driver has not certified logs from previous days, when the ELD application is
launched it displays the You have logs to certify and submit prompt.
1. On the Logs to certify screen, tap Certify Now or Do Later.

2. On the Certify & Submit Logs screen, tap Accept to certify each log or tap
Do Later to delay the certification.

After a driver certifies their logs, a dispatcher can review those logs and suggest
edits. The suggestions can be accepted or rejected by the driver. If they are
accepted, the driver will be prompted to re-certify those logs. On the thirteenth
day after creating a log, the driver must certify the log before proceeding. Logs will
continue to be recorded for the driver in the background, but the Zonar Logs
application is suspended until the logs are certified.

Note: If a driver performs an edit, or accepts a suggested log edit or an
Unidentified Driving event for a certified log, this changes the status of a certified
log and it must be re-certified. Make sure that you carefully review any changes to
your logs to keep them accurate.

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Every time a log is recertified the application adds a note on the List view
indicating the number of times that day has been certified as follows:

If a driver certifies a day, and later makes a log edit for that day, the driver has to
recertify that day. List view will indicate this is a second certification.
If the driver makes a third edit on that day, the driver has to recertify the day
again, and it will be listed as the third certification.

Every time that a driver certifies and then does an edit, the application will
indicate how many times they certified that day. These list view items can stack on
each other.

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Duty Status

To keep a drivers duty status current and accurate, manual updates should be
made to a drivers logs. However, a drivers logs are automatically updated in the
following circumstances.



Auto-D - When the vehicle moves at a speed greater than 5 MPH the active
driver logged into the tablet will be placed in the Drive duty status.
Auto-ON - When the vehicle has been idle for five minutes a prompt will
appear asking the driver if they want to remain in Drive or update their
duty status. If the driver does not respond to the prompt within one minute,
the duty status will automatically be changed to On-Duty.

To update duty status

1. From the application home screen, tap the menu icon
in the upper left
corner of the screen and tap Update Duty Status, or tap the Duty Status tile
2.
3.
4.
5.

on the tablet home screen.
Tap the duty status: Off Duty, Sleeper Berth, Drive, or On Duty.
Required. Enter the Total Vehicle Miles from the odometer.
Required. Enter an annotation in the Notes.
Tap Save.

Note: If you are going Off Duty and you have not certified todays logs, you
will be prompted to do so. See Driver Log Certification.

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Special Driving Conditions

In certain circumstances, a motor carrier may have special driving conditions
enabled such as Personal Conveyance (PC) or Yard Moves (YM). Special driving
conditions can be enabled or disabled on an individual driver basis. A driver will
receive a prompt on the tablet when a change has occurred.

Note: Special driving conditions must be selected prior to the vehicle moving. If the
vehicle is in motion and a special driving condition has not been selected, an
Automatic Drive event will be created. The Automatic Drive event will not be able
to be edited.
FMCSA wishes to clarify that all miles driven, regardless of the status the driver
has selected, are recorded. However, when a personal conveyance status is
selected, the CMVs location is recorded with a lower level of precision, i.e., an
approximate 10-mile radius. FMCSA believes that the recording of these miles is
essential to HOS compliance, but balances this requirement with protections on
the privacy of location data when drivers are not on-duty.

FMCSA understands the potential for abuse of the personal conveyance status, and
has purposely required that all movements of the CMV be recorded (with a less
precise location requirement). The rules do not allow driving statuses, including
off-duty driving, to be edited to say they are non-driving time. These protections
will directly address the falsification of HOS records, making it significantly harder.
FMCSA believes that recording all the time that a CMV is in motion will limit
significantly the amount of falsified time.

To enable personal conveyance

Drivers can manually select Personal Conveyance when they are using the
vehicle for personal use. The time period when the driver is using Personal
Conveyance will be recorded as an OFF Duty status with a corresponding color
code and PC on the grid.

1. From the Application home screen, tap the menu icon
in the upper left
corner of the screen and tap Update Duty Status.
2. From the Update Duty Status screen, select Off Duty and select Personal
Conveyance.
3. Tap Apply.

Note: The driver will need to update their duty status to stop accumulating
Personal Conveyance. When a driver is in PC and goes through a key cycle, at key
ZONAR LOGS ELD USER MANUAL

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on the driver will receive a prompt to remain in PC or to update duty status. If the
driver does not respond to the prompt and starts driving, PC will be removed and
drive time will be recorded.

To enable yard moves

Drivers can use Yard Moves when operating a vehicle within a yard. The time
period when the driver is in Yard Movement will be recorded as an ON Duty with
a corresponding color code and YM on the grid. Drivers have the ability to
manually start and end Yard Moves.
1. From the Application home screen, tap the menu icon
in the upper left
corner of the screen and tap Update Duty Status.
2. From the Update Duty Status screen, select On Duty and select Yard Moves.
3. Tap Apply.

Note: When a driver is in Yard movement and goes through a key cycle, at key on
Yard Movement will automatically be removed.

Special Driving Conditions Example

The grid view on the Driver Logs screen indicates when a special condition has
been used. YM for Yard Move or PC for Personal Conveyance is displayed next to
the duty status entry and it is colored differently (see below).In the list view,
however, the indicator on the right will display YM for yard movement and PC
for personal conveyance.
This example shows a driver having selected both special driving conditions.

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Exempt Driver Status

The motor carrier has the ability to set individual drivers to an Exempt Driver
Status if they operate under exemptions that do not require a driver to maintain a
Record of Duty Status, such as Short-haul operations.

Note: Drivers must contact dispatchers in order to get an exempt status. The
exempt status is proactively set by only the motor carrier. Also, if the driver

exceeds an exemption, its not automatically changed; the driver shall contact their
motor carrier when this setting needs to be updated.

1. A drivers exempt status is displayed in the Roadside View, at log in and log out
events.

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Team Driving

Zonar Logs ELD supports team driving by using a Manage Drivers feature with an
Active driver and a Co-Driver who can be made active. If you want to go into a
motion status, before you do so, you must switch active drivers. Motion is only
enabled for the active driver. Non-active drivers do not have the ability to select
non-motion.
Note: The tablet must remain docked while in motion; otherwise, unidentified
driving logs will be created.

To manage drivers
1. Tap the
screen.

2. Or, tap the
corner.

icon at the bottom right corner of the tablet home

icon at the top of the Application Menu in the upper left

3. Tap a driver, enter the PIN, and tap OK. The driver may be prompted
to certify the previous days logs. See Driver Log Certification.

Active Driver

Active driver is the driver behind the wheel. Team drivers should ensure the
driver who is currently driving be set as the Active Driver. Any automatically
generated events are associated with the active driver once the vehicle goes into
motion.

To set active-driver

1. On the Manage Drivers screen, tap the name of a non-active driver,
indicated by the Make Active icon.

2. Tap Save & Continue.

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Other options

The active or the non-active driver can simply tap the icon to log out.

Certification.

Co-Driver

The driver has logs to review or certify. See Driver Log

Co-driver is the person who is not actively driving. The co-driver can access their
logs or update the Shipping Document or Trailer ID under My Setup. The codriver can also change between three duty statuses: On Duty, Sleeper Berth, and
Off Duty. The co-driver cannot go into a motion status.

To add a co-driver

1. Tap + Add Co-Driver.

2. On the Co-Driver Log in screen, enter the log in credentials.
3. Tap Next.
4. Enter the PIN and tap Log in to see the tablet home screen.

Note: After the co-driver is done with logs, the active driver must be reselected and the team can resume normal use.

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Exporting Logs

A driver may be asked to send an electronic output file of their logs to an officer at
roadside or inspection point.
Note: You must launch the Roadside View to export a log file.

To export a log

1. From the Roadside View screen, tap the Export button in the upper right
corner of the screen.
2. On the Export options dialog, select the method for exporting the file.
3. In the Comments box, type any comments that may have been requested.
4. Tap Export to start the transfer.

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Diagnostic Events

Diagnostic events are generated when information required to maintain
compliance is inaccurate or missing. If most diagnostic events are not resolved
within a specific time frame, they will result in a malfunction event. Missing Data
Elements diagnostic event will never result in a malfunction.

Note: Most diagnostic events only occur when the vehicle is powered on. However
there are some exceptionsData Transfer diagnostic and Power Compliance
diagnostic events may occur while vehicle is not powered on.
If a diagnostic event is generated, the following warning is displayed:

ELD Diagnostic Event - If the ELD continues to have diagnostic events, please
talk with your dispatcher.

The following table shows possible diagnostic events and the related symptoms
that may be seen while using Zonar Logs ELD and the tablet. It outlines the steps a
driver should take if they experience a diagnostic event.
Note: The driver should look at the List view on their logs to find the
corresponding diagnostic event or malfunction that caused a notification.

Diagnostic Event
Engine Sync

Data Diagnostic

Missing Data Element

Data Diagnostic

When does it occur?

An Engine Sync diagnostic is
created when Zonar Logs ELD
fails to receive engine hours,
vehicle miles, power, or
motion information within
five seconds of the request
from the ECM.

If a required data element in
the event is missing, the
Missing Data Element
diagnostic will be displayed.
Required elements may
include engine hours,
odometer, or location.
Example ELD events that are
checked for missing data
elements include login/logout,
duty status changes, and
power up/shutdown.

ZONAR LOGS ELD USER MANUAL

What should the driver do?

In some cases, the ECM may be
providing data intermittently due to a
loose connection or bad telematics
unit. While this may correct itself,
drivers should alert their dispatcher
or mechanic for further
troubleshooting if it occurs
frequently.

Missing Data Element diagnostic may
be accompanied by an Engine Sync
Diagnostic to indicate the element that
has a missing value. Correcting the
Engine Sync diagnostic may correct this
issue. Not all Missing Data Elements
diagnostics will be accompanied by an
Engine Sync diagnosticfor example,
the Missing Data Element diagnostic
will occur when location is not obtained
within 5 miles.

31

Diagnostic Event

When does it occur?

If the ELD telematics unit fails
to power on within one
minute of the engine power on,
a Power Compliance event is
created.

Drivers should check that the V3 is
properly wired and ensure all visible
cabling is secure. If further issues occur,
contact your motor carrier for
additional help.

Data Transfer

Zonar logs ELD performs a
Data Transfer test every 7
days or when the driver logs
in. If the test fails, a diagnostic
event is created and a re-test
is done every 24 hours (for 3
times). If the re-test is
successful, the diagnostic
event is cleared.

Continue to use the device as normal
and if the problem continues after 24
hours please contact Zonar Customer
Care at (877) 843 3847 #1.

If an asset has Unidentified
Driving Logs (UDL) totaling
more than 30 minutes for the
current 24 hours, this
diagnostic event is created.

Each driver utilizing the tablet needs to
review and accept the Unidentified
Driving events if they generated them.
Logs should be reviewed daily to avoid
this issue. Once the UDL total for a
current 24-hour period exceeds 30
minutes, the sum of all UDLs in the last
8 days will need to go below 15 minutes
before the Diagnostic Event will be
cleared.

Power Compliance

Data Diagnostic

Data Diagnostic

Unidentified Records

Data Diagnostic

Note: Once the initial Data
Transfer test fails, the number
of fails is associated with an
asset not a driver, so a driver
may log in to an asset that is
already in an unconfirmed
state (failed state).

ZONAR LOGS ELD USER MANUAL

What should the driver do?

32

Malfunctions

If a malfunction occurs, a notification will be displayed to any driver logged in
while the malfunction is active. If an ELD malfunctions in a manner that no longer

accurately records the drivers hours of service, the driver must use paper records
of duty status.
If a driver experiences a malfunction proceed as follows:

1. Note the malfunction of the ELD and provide written notice of the
malfunction to the motor carrier within 24 hours
2. Reconstruct the record of duty status for the current 24-hour period and the
previous seven consecutive days, and record the records of duty status on
graph-grid paper logs that comply with  395.8, unless the driver already
possesses the records or the records are retrievable from the ELD
3. Continue to manually prepare a record of duty status in accordance with 
395.8 until the ELD is serviced and brought back into compliance (no longer
in a malfunction state).

ZONAR LOGS ELD USER MANUAL

33

The following table shows possible malfunctions and the related symptoms that
may be seen while using Zonar Logs ELD and the tablet. It outlines the steps a
driver should take if they experience a malfunction.

Note: Any malfunction listed below may require you to recreate your logs on paper
per regulation but you should continue to use the Zonar device in conjunction with
creating paper records.

Malfunction
Engine Sync

Compliance Malfunction

Power

Compliance Malfunction

Data Transfer

Compliance Malfunction

ZONAR LOGS ELD USER MANUAL

When does it occur?

When the accumulation of all
Engine Sync diagnostic
events over the 24-hour
period exceeds 30 minutes,
an Engine Sync malfunction
is generated.

When the accumulation of all
Power Compliance diagnostic
events exceeds 30 minutes, a
Power compliance
malfunction is generated.

Once a Data Transfer
diagnostic event is detected,
the transfer mechanism
validation is attempted every
24 hours. If the validation
continues to fail three
consecutive times a Data
Transfer malfunction is
generated.

What should the driver do?

Start maintaining a paper log if
the device is no longer accurately
recording hours of service. This

malfunction is cleared when it
falls below 30 minutes during a
24-hour period and then you can
return to normal use. Contact
your motor carrier for additional
help. If the motor carrier is not
available contact Zonar Customer
Care at (877) 843 3847 #1.

Start maintaining a paper log if
the device is no longer accurately
recording hours of service. This

malfunction is cleared when it
falls below 30 minutes during a
24-hour period and then you can
return to normal use. Contact
your motor carrier for additional
help. If the motor carrier is not
available contact Zonar Customer
Care at (877) 843 3847 #1.

Start maintaining a paper log if the
device is no longer accurately
recording hours of service. Contact
Zonar Customer Care at (877) 843
3847 #1.

34

Malfunction
Position

Compliance Malfunction

Data Recording

Compliance Malfunction

ZONAR LOGS ELD USER MANUAL

When does it occur?

An ELD must monitor the
elapsed time during periods
when the ELD fails to acquire
a valid position measurement
within 5 miles of the CMV
movement. When the
accumulation of such elapsed
time exceeds 60 minutes over
a 24-hour period, the ELD
must set and record a
Position Compliance
malfunction.
If the ELD is unable to record
or retrieve log events, a Data
Recording malfunction is
generated.

What should the driver do?

Start maintaining a paper log if
the device is no longer accurately
recording hours of service. When

the accumulated time of location
malfunction falls below 60
minutes in a 24-hour period, one
can return to normal use. Contact
your motor carrier for additional
help. If the motor carrier is not
available contact Zonar Customer
Car at (877) 843 3847 #1.

Start maintaining a paper log if
the device is no longer accurately
recording hours of service. This

malfunction is cleared when the
ELD is able to record and retrieve
events again. For example, any
duty status change that is
recorded successfully will clear
the malfunction. Contact Zonar
Customer Care at (877) 843 3847
#1.

35


© ELD.report 2024

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