User manual for "FleetRover WiFi"
Below you will find the vendor provided user manual for the ELD product "FleetRover WiFi".
For contact information and additional devices produced by the same vendor see their page
FLEETROVER INC. d.b.a. Class8.
APP USER MANUAL Welcome to FleetRover! FleetRover exists to help you stay compliant, efficient and safe. This guide will get you started with the application and serve as a reference should you ever experience an issue. // App User Manual // TABLE OF CONTENTS How to Install the FleetRover ELD 04 Edit or delete an Annotation 36 Download The App 06 Border Crossings 38 Launch The App 07 Fill An Error Free DVIR 39 Log In 08 Sign Your Logs 45 Before You Begin 09 Settings 46 Select Cycle 10 Reports 53 Select your Truck 11 Messaging 56 Send Logs Via Email 12 Accept A Load 59 Inspection Mode 14 Objectives 60 Change Driver Status 20 Envelope 65 View Your Logs 24 Sign Out 66 Edit Logs 27 Troubleshooting 67 Add an Annotation 33 Resources 76 // App User Manual // INSTALL THE FLEETROVER ELD | Before you start driving 1 Ensure the vehicle is off. 2 Locate the vehicle diagnostic port/OBD Port. This is typically located under the steering column. Heavy duty vehicles typically require either a 6-pin or 9-pin plug. 3 Plug in the ELD and start the ignition. 4 The LED on the device should alternate between red and orange every two seconds (slow flash). 5 If the LED is flashing quickly or does not illuminate, please check the connection as your ELD is likely not receiving power. 4 // App User Manual // INSTALL THE FLEETROVER ELD | Mount The ELD 1 2 FleetRover recommends the top of the dashboard or a safe area under the steering column, on the right hand side. 3 Clean the area with an alcohol swab and use adhesive velcro strips to ensure the device is securely mounted. Please ensure the ELD has power and enough length of cable before securing the device. 5 // App User Manual // DOWNLOAD THE MOBILE APPLICATION and search for 1 2 Your device will likely create a shortcut on your screen. If you do not see a shortcut, open your Apps menu, find FleetRover, hold your finger on the icon and drag the icon onto your home screen. 3 Login using the credentials provided. If you have trouble logging on, contact your operations team or your FleetRover Account Manager. 6 // App User Manual // LAUNCH THE APPLICATION 1 From the home menu, Find the FleetRover icon and click on it to launch the App. 7 // App User Manual // LOG IN 1 Enter the credentials provided to you. If you do not have a login, please contact your operations team or your FleetRover Account Manager. Your operations team can resend your credentials at any time. 8 // App User Manual // BEFORE YOU BEGIN 1 Enter the Odometer reading of your vehicle. 2 Select whether you will be using Miles (MI) or Kilometres (KMS). 9 // App User Manual // SELECT CYCLE 1 Select the cycle which applies to you. E.g. Canadian 70hr / 7day. U.S. 70h / 8day. Etc 2 When crossing the border, FleetRover will automatically switch you to the related US cycle. FleetRover will switch you back to your original Canadian cycle when you return When on the Canadian 70hr / 7day, you will be switched to the US 70hr / 8day and back to the Canadian 70hr / 7day when you return. You can also change your cycle manually via Settings Profile 10 // App User Manual // Choose cycle Save Details SELECT YOUR TRUCK 1 To select the truck you intend on dr iving: . Click the hamburger menu, scroll down to Settings and click it. Then, select Vehicles. . A list will appear showing all trucks in your fleet. . Press the one you would like to drive. Ensure a green check mark appears to the right of the truck to confirm it has been selected. 11 // App User Manual // SEND LOGS VIA EMAIL 1 You may need to send your logs via email to your dispatcher, operations team or a third party. 2 From the home screen, press Send daily logs. 12 // App User Manual // SEND LOGS VIA EMAIL 1 Select the time frame you would like to send. (24 hours, 7 days, 14 days). 2 Enter the email address of the recipient in the text field. 3 Press SEND LOGS . You are now done! 13 // App User Manual // INSPECTION MODE 1 If you get stopped for inspection, click on the Eye icon in the top right corner. 14 // App User Manual // INSPECTION MODE 2 Inspection mode begins with the instructions found to the right. 15 // App User Manual // INSPECTION MODE 1 This is the screen the inspector will see. 2 Press the arrows at the bottom of the screen to switch between days. 3 Scroll up or down to see additional information on the selected log. 4 Zoom in and out by using pinch to zoom. 16 // App User Manual // INSPECTION MODE | Send Logs to Inspector 1 To send logs to the inspector, click on the arrow in the top right hand corner. 17 // App User Manual // INSPECTION MODE | Send Logs to Inspector 2 A new screen will appear. 3 Select the time frame you would like to send. . Last 24 hours . Last 7 days . Last 14 days 4 The inspector will provide you with a routing number (or they will enter the number themselves). . Enter this number at the bottom of the screen, shown in the image to the right. . Click Send Logs. 5 Your logs will be sent via email and web services to the FMCSA. Once complete, the inspector will be able to access and review the logs. 18 // App User Manual // INSPECTION MODE | Print or Download Logs 1 To print your logs, select the Printer icon at the top right hand corner of the screen. 2 Choose the printer you would like to send your logs to by pressing Select Printer. You also have the option to download your logs as a PDF from this screen which you can then email or send via text or another chat client. 19 // App User Manual // CHANGE DRIVER STATUS 1 Change driver status down from the middle of the screen. 2 This will pull out the status menu. 3 When first logging in, the status will default to Off Duty. 20 // App User Manual // CHANGE DRIVER STATUS 4 . On Duty . On Duty - Yard Mode i. Select the checkbox within the On Duty box ii. This setting will keep you in On Duty status regardless of your speed - make sure to turn it off when you leave the yard. . Sleeping . Off Duty i. If your speed exceeds 25 MPH while off duty, the app will switch to driving mode so there is no undocumented driving time - you can edit your logs if this should show "off duty - personal conveyance" or "on duty - yard mode". 5 Off Duty - Personal Conveyance . Select the checkbox within the Off Duty box . This setting will keep you in Off Duty status regardless of your speed - make sure to turn it off when you are finished with personal conveyance. 21 // App User Manual // CHANGE DRIVER STATUS 5 When in On Duty Status, the application will automatically change your status to driving status at 5 miles per hour (5 MPH), as per FMCSA regulations. You will experience an approximate 5 minute delay for the status changing on your device but your logs will reflect the actual time of the status change.. 6 When your speed drops below 5 MPH, the app will ask if you want to change your status. You can ignore this or change status by touching the correct status on the screen. If you ignore this prompt, the app will change your status back to On Duty after 5 minutes below 5 MPH 22 // App User Manual // CHANGE DRIVER STATUS 7 Anytime you switch to On Duty, the screen will show the following information: . Remaining driving time . Remaining shift time . Remaining cycle time . Odometer reading from the most recent DVIR Report (vehicle inspection). 23 // App User Manual // VIEW YOUR LOGS 1 To view, edit, and review your logs, click on the hamburger menu and select Logs. 24 // App User Manual // VIEW YOUR LOGS 1 You can scroll up and down to see the rest of the log information. 2 You can scroll between logs by swiping right (and left to return to today/more recent logs). 25 // App User Manual // VIEW YOUR LOGS 1 You will also find a green plus (+) on the logs page. Clicking this (+) allows you to: Edit and re-authorize your logs. Print your logs Add Annotations (notes) i. Border crossings, fuel stops... 26 // App User Manual // EDIT LOGS 1 Sometimes, logs have to be edited to correct a yard move or show a stop for inspection. 2 To do so Press the green plus (+) on the logs page and select Edit and reauthorize. 27 // App User Manual // EDIT LOGS Please see an example below: 1 In this instance, the driver would like to edit his logs to reflect a yard move. 2 He began driving at 2:39PM, and was driving in the yard until 3:05PM.. 3 The driver would like to document that from 2:39PM - 3:05PM, he was ON DUTY instead of DRIVING. To make this change: 1 Select the status that will be changed. In this case, ON DUTY. The icons are de fined to the right 28 // App User Manual // EDIT LOGS , 2 Click Start Time to change the time of the event on your log (2:39PM). Dont forget to change AM/PM 29 // App User Manual // EDIT LOGS , 3 Enter the right time by using your finger to move the clock around in a circle. 30 // App User Manual // EDIT LOGS . 4 The device will automatically pull your current location. If you need to change this, select Change location under Location. .5 To change the end time, select End Time. You can use the slider (highlighted to the right) to adjust End Time or you can select End Time and use the circle clock as shown in the previous step. 31 // App User Manual // EDIT LOGS 6 Select ADD EVENT. 7 The log edit is now complete! 32 // App User Manual // ADD AN ANNOTATION 1 Press the green plus (+) on the logs page and select Add Annotation. You can also access this page from the Edit Logs Page. 33 // App User Manual // ADD AN ANNOTATION 2 The app will automatically fill the current time. You can make a note of something that happened earlier in the day press pressing Time and by using the clock wheel to select the correct information. 3 The app will pull your current location. If your location is incorrect or you are making an annotation for something that happened earlier (and in a different location), you can select change location. 34 // App User Manual // ADD AN ANNOTATION 4 Tags & Remarks . Tags: You can enter tags to name your annotation. i.e. Fuel Station. . Remarks: You can use this field to make any comments you would like to add for this annotation. 5 Press ADD ANNOTATION to save your note. It will now appear within your logbook. 35 // App User Manual // EDIT OR DELETE AN ANNOTATION 1 If you would like to edit or delete an annotation, perform a long press by pressing and holding your finger on the annotation in your logbook. 2 Select whether you would like to either edit or delete the annotation. 36 // App User Manual // EDIT OR DELETE AN ANNOTATION 3 Delete an Annotation . Select Delete after performing a long press. . Accept that you are sure you would like to delete this annotation. 4 Edit an Annotation . Select Edit after performing a long press. . After selecting Edit you will be sent to the ADD ANNOTATION Screen. . Make the necessary changes. . Scroll down and hit ADD ANNOTATION when you are finished. . The edits will now appear in your logbook. 37 // App User Manual // BORDER CROSSINGS 1 The app will annotate border crossings on your log when you cross over the Canada/USA border. 2 This will happen when you travel from Canada into the USA or from the USA into Canada . If your border crossing time is incorrect and you want to edit it, you can: i. Edit the annotation ii. Delete the annotation and add your own annotation as per the instructions in the previous section (Add an Annotation). 38 // App User Manual // FILL AN ERROR FREE DVIR Regulatory officials are well known for finding violations. This section will show you how to fill an error free DVIR report, keep your CSA score high and avoid being fined. 1 Enter the name of the trip, trailer and destination (this is not necessary for vehicles travelling within Canada). These fields are mandatory if you are travelling to the U.S. or are a U.S. driver. 2 If you are bobtailing (driving without a trailer,) select bobtailing 3 Select the number of trailers you are hauling If you select additional trailers, FleetRover will add additional fields where you can enter trailer license plate and the jurisdiction of trailer license plate. 4 The app will automatically pull your location. If this is incorrect, you can enter a different location by selecting change location. 39 // App User Manual // FILL AN ERROR FREE DVIR | Involved in an Accident 1 If you were involved in an accident, select Involved in an Accident. 40 // App User Manual // FILL AN ERROR FREE DVIR | No Defects 1 If no defects were found, check the box that says I have inspected the vehicle in accordance with... 2 Make sure to Unselect There were defects found during inspection. 3 Click AUTHORIZE REPORT & SAVE. 41 // App User Manual // FILL AN ERROR FREE DVIR | Authorize your DVIR 1 The first time you do this, the app will ask for your signature. 2 Use your finger or stylus to sign on the screen. 3 Click SAVE SIGNATURE. You can redraw your signature by clicking clear. 42 // App User Manual // FILL AN ERROR FREE DVIR | Defects Found 1 2 The application will prompt you to input additional information in accordance with Schedule 1. You can also enter additional information at the bottom of the page under Other Defects. 3 If you are unsure what counts as a defect, click the (?) for more information. 43 // App User Manual // FILL AN ERROR FREE DVIR | Defects Found 4 I have inspected the vehicle in accordance with schedule 1 5 Hit AUTHORIZE REPORT & SAVE. 44 // App User Manual // SIGN YOUR LOGS 1 At the end of your shift, you need to authorize your logs (this is the same as signing your paper log once you are finished for the day). 2 Open your logs page via the menu at the top left. 3 Go to todays log and hit Authorize. 4 The first time you do this, the app will ask for your signature. 5 Use your finger or stylus to sign on the screen. 6 Hit SAVE SIGNATURE. 45 // App User Manual // SETTINGS Under Settings you can 1 Turn on/off Team Driving. 2 Switch from miles to kilometres (and vice versa). 3 Change language from English to French (and vice versa). 46 // App User Manual // SETTINGS | Miles/Kilometres 1 From the main menu, select Settings. 2 Select Profile. 47 // App User Manual // SETTINGS | Miles/Kilometres 3 Select the unit of measure you prefer to work with. 4 Hit Save Details. If you have not previously entered a signature, you must do so before saving file settings. 48 // App User Manual // SETTINGS | Change Cycle 1 To Change your cycle 2 Open Settings and select Profile 3 Click on Cycle to open the different cycle options and select your new cycle by clicking on it. You will not be able to do this while in Driving Mode 49 // App User Manual // SETTINGS | Team Driving 1 From PROFILE, Select Team Driving. 2 Click SAVE DETAILS to confirm your selection. 3 If you have not previously entered a signature, you must do so before saving prole settings. 50 // App User Manual // SETTINGS | Change Language 1 From Settings, select Language. 2 lect English or French. 51 // App User Manual // SETTINGS | Add A Signature You will need to save your signature before you can save any profile settings. 1 Open Settings and click Profile. 2 Use your finger or a stylus to draw your signature in the box. This is the signature that will show on your HoS and DVIR reports. 3 Press SAVE SIGNATURE. 4 Press SAVE DETAILS. 52 // App User Manual // REPORTS 1 To view completed inspection reports, open the menu and select Reports. 53 // App User Manual // REPORTS 2 From the Reports menu, select which report you would like to view. Note: a DVIR report must be filled, authorized and signed before it can be viewed. 54 // App User Manual // REPORTS 3 The Report will appear as shown. 55 // App User Manual // MESSAGING 1 To view messages from dispatch, open the main menu and select Messages. 56 // App User Manual // MESSAGING 2 57 // App User Manual // MESSAGING 3 Press the + for more options. You can Take a picture - CAMERA. Send a photo from your gallery - GALLERY. Record and send a voice note - AUDIO. Send a PDF - PDF. 58 // App User Manual // ACCEPT A LOAD 1 If you see NEW LOAD PICKUP request appear, dispatch has sent you a new objective. 2 If you have the capacity to accept this load, select ACCEPT. 59 // App User Manual // OBJECTIVES 1 60 // App User Manual // OBJECTIVES 2 3 selecting New load pickup. 61 // App User Manual // OBJECTIVES 4 If you have the capacity for the load, select ACCEPT. 5 If you cannot accept the load, select DECLINE. 62 // App User Manual // APPROVE LOG EDIT FROM DISPATCH 1 If your organization allows your dispatch/ operations team to edit your logs, you will be prompted to approve the edits. 2 To view log edits, select VIEW. Always check what you are approving to ensure you and your operations team are in agreement. As the driver, you are ultimately responsible for what shows on the log. 3 To approve the edits, select APPROVE. 4 To reject the attempted log edit, select DISMISS. 63 // App User Manual // APPROVE LOG EDIT FROM DISPATCH 5 Once you select VIEW you will see the attempted log edit. Select VIEW LOGS to see a list of the proposed changes. 64 // App User Manual // ENVELOPE Drivers and dispatch can instantly upload important files for each other. Files you are able to send and accept include: Photos Videos PDFs Audio Files 1 From the main menu, select Envelope. . 2 You will see files with an arrow on them. Clicking the arrow will download the file. Be aware that clicking the arrow without being on Wifi can use large amounts of your cellular data. 3 You will now see the available files. 65 // App User Manual // SIGN OUT 1 Sign out of the application by selecting Sign Out at the bottom of the main menu. Make sure you change your status to OFF DUTY before signing out. 2 Driving as a team. Leaving your truck. The App will not let you sign out if you are Driving. 66 // App User Manual // TROUBLESHOOTING This section exists to help you resolve issues you may encounter with the app, ELD or tablet. You can also view support videos on our YouTube page at the link below: http://bit.ly/2DIMmcw 1 App will not open after updating If your app will not open after an update, there are likely residual cache files on the device causing an issue. In most instances this will be addressed by following the steps in Process 1. Follow the steps below to troubleshoot. If Process 1 does not work, go to Process 2 If Process 2 does not work, go to Process 3 67 // App User Manual // TROUBLESHOOTING Process 1 1 Close FleetRover There is a button next to the main button on the tablet that looks like a box over another box Clicking this will minimize all open apps and will allow you to click the X in the top right corner of FleetRover to close the app 2 Try opening the app again If the issue remains, repeat step 1 and then Power off/reset your phone/tablet and open FleetRover again 3 If the issue remains, go to Process 2 68 // App User Manual // TROUBLESHOOTING Process 2 - Clear cache, uninstall and reinstall A video on our YouTube help page also shows the steps below 1 Open settings (gear icon found in your apps folder or found by swiping down from the top of the screen and clicking on the gear in the top, right hand corner) 2 Go to Apps and scroll down to FleetRover Go to Storage Click Clear Data Click Clear Cache (if that is still an option) i. It may not be after clicking clear data 3 Uninstall FleetRover You can do this via the Apps folder you are already in or you can go to the Google Play Store If in Google play, i. Click the hamburger menu in the top, left corner ii. Click My apps and games iii. Click Installed iv. Scroll down to FleetRover and click on it (do not click on open) v. Click Uninstall 69 // App User Manual // TROUBLESHOOTING 4 Once uninstalled, power off/reset your device 5 Once the device is on again, open the Google Play Store and download FleetRover 6 Attempt to log in 7 If the issue persists, reset the device once more and attempt to login 8 If the issue persists, go to Process 3 70 // App User Manual // TROUBLESHOOTING Process 3 - Factory Reset your Device ***Before beginning this process, check with your dispatch/operations team*** 1 There may be other apps, data from other apps or files they want you to backup prior to resetting the device 2 It is strongly recommended that you backup your Android device prior to beginning this process Backup is usually found under i. Settings Lock Screen and Security Backup and Restore ii. Click Backup and Restore a) Review the settings here and ensure Backup my data and automatic restore are turned on b) Ensure that a valid email address you have access to is shown under Backup Account iii. Click Backup Settings a) Click Backup Now and wait until the device confirms your data is backed up 3 Go to Settings General Management Reset Follow the steps there and open your tablet again once it is complete Open the google play store, login with your email ID (the same one you just backed up to), download FleetRover and open it 71 // App User Manual // TROUBLESHOOTING 4 Restore your previously made backup Settings Lock Screen and Security Backup and Restore i. Click Backup and Restore a) Click Restore and restore the previously made backup 72 // App User Manual // TROUBLESHOOTING 2 If you are on the wrong cycle / your app switches to the wrong cycle after crossing the border. Click on the hamburger menu and go to settings . Then click on Profile. Scroll down to Cycle and select the correct cycle. Click Save Details If you cannot select the correct cycle, select any cycle in the country that you are not currently driving in i. Eg. If in Canada and trying to change your Canadian cycle, switch to any US cycle ii. If in the US and trying to change your US cycle, switch to any Canadian cycle Click Save Details Go back into Profile and select the correct cycle Click Save Details 73 // App User Manual // TROUBLESHOOTING 3 App cannot find location If your app cannot find location, make sure you are not inside a building, underground or in some other region without cellular coverage Make sure that location services is turned on, on your phone or tablet a) Open Android Settings b) Click on Connections and scroll down to Location (Make sure location services are enabled) Alternatively, make sure location services are turned on 30 seconds before going on duty If you still experience this issue, check if you can get your location by opening Google maps and finding your location i. If you can find your location on Google Maps, then FleetRover should find your location as well 74 // App User Manual // TROUBLESHOOTING 4 Status does not switch right away This version of the app will take longer before it shows your status switching. However, your logs are accurate and will reflect proper driving and on duty time based on your driving speed Make sure your device is not in power saving mode Make sure you have an active internet connection and data with data roaming turned on in your phone/tablet settings 5 Cannot log in as you are already logged in Ask your operations/dispatch team to log you out through the webapp To prevent this issue from recurring, make sure you go off duty and log out before updating the app 6 Cannot select truck Make sure your truck is not being driven by another driver If your truck was assigned to you by your ops team, you will only see that truck i. Have them unassign you and then select your truck yourself 75 // App User Manual // RESOURCES Visit our Youtube Support Channel http://bit.ly/2DIMmcw Email [email protected] Call our support line directly at 1-800-468-4984 This line is open on Tuesday and Thursday mornings from 8:30 AM - 11 AM Call 1-800-340-1929 and leave a message with your name, company name, truck number and issue. Thanks and Happy Driving! 76 // App User Manual //