User manual for "ELD Complete"

March 2020 -Rev. 1.167
Driver must carry this document, either on paper or electronically, inside the vehicle

BEFORE USING THE ELD
Swipe down from the top of the screen and make sure Wi-Fi (or cellular
connection), Location and Bluetooth are enabled.

ELD Complete - Hours of Service (HOS)
Mobile APP - Drivers Guide Booklet

Contents
page
- Before using the ELD (requirements) . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
- Introduction and compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
- FMCSA registration
................................. 3
- Account types (driver, support personnel, non-authenticated) . . . . . . 3
LOGGING ON
- Driver login and Support Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
- Bluetooth device discovery and pairing. ELD diagnostic . . . . . . . . . . . . 4
DRIVERS ACTIVITIES - BEFORE CHANGING DRIVER STATUS
- Vehicle profile
................................. 6
- Drivers profile. Team drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
- Creating shipments
................................. 8
- Assumption of unidentified records . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
- Malfunction/Diagnostic indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
WORKING WITH THE APP AND CREATING DRIVER LOGS
- Personal use, yard moves and exemptions . . . . . . . . . . . . . . . . . . . . . . 8
- Changing drivers status and Principal screen . . . . . . . . . . . . . . . . . . . . 8
- Remaining times
................................. 9
- Violations (proactive notifications and occurrence) . . . . . . . . . . . . . . . 9
- Reviewing, editing, exporting and certifying drivers logs . . . . . . . . . . 11
- Carrier-proposed log edits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
- Logbook and exporting drivers logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
- DOT Inspection (ELD LOCK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
- Creating annotations
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
- Adverse conditions
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
- Hours Recap
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
- Shipment Sync (stay connected) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
- Detailed Diagnostic and Malfunction codes . . . . . . . . . . . . . . . . . . . . 21
- List of supported engine synchronization (ECM) devices . . . . . . . . . . 22

Go to Settings / Privacy/ Location and make sure Locating method is set to
(high accuracy) GPS, Wi-Fi and mobile networks.

INTRODUCTION AND COMPLIANCE
The latest HOS Mobile APP, released on the first half of 2015, is complaint
with US Federal FMCSA title 49 part 395 AOBRD 395.15, 395.16 and the ELD
mandate final rule. There is Certification menu option that indicates that the
mobile APP, mobile device used were self-certified according to federal
requirement.
Regulations the mobile APP is compliant with:

- 60-hour/7 days or 70-hour/8 days Rules
- 34-hour week restart with latest suspension of two periods 1-5am
- 11 hours driving for the day
- 14 hours on duty for the day
- Sleeper Berth, Passenger Seat and Personal Conveyance (Use) provisions
- 30 minutes break provision
- Canada Cycle 1 and 2 Regulations
- Location recording for vehicles engine turned on and off, and location recording
every 60 minutes if vehicle is moving
- Mobile device permits duty status changes only when the vehicle is at rest
- The mobile device warns the driver, visually and/or audibly of any malfunction
- When the vehicle is stationary for 5 minutes or more, the mobile device will default
to on-duty not driving, and the driver must enter the proper status
- The mobile device (ELD) performs self-test, as well as a self-test at any point upon
request of an authorized safety assurance official.

The HOS Mobile APP is not compliant with (exclusions):
- States of Hawaii and Alaska

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SUPPORT PERSONNEL
FMCSA REGISTRATION
As a substitution to an exterior faceplate, a Certification menu item will
display the certification image as evidence that the mobile device has been
tested, certified and approved as meeting the performance requirements.
Roadside inspection agent will find the FMCSA registration under
Device name: ELD Complete Model Number: ELD-2000

ELD Complete supports multiple ECM-linked devices including wireless and
wired hardware. For wired devices (e.g. Suntech ST20, CalAmp LMU4230,
CalAmp VeoSphere) the tablet must be plugged to the ECM-linked device at
all times in order to read required ECM data.
For the ELD to properly read required engine data, the vehicles engine
must be turned on and running. Please, wait for about 10 seconds, after
turning the engine on, for the engine data to be available.
When an ELD is installed the first time, support personnel must do the
initial configuration and diagnostic of the ELD.

ELD Identifier: GPSI03
ELD Registration ID:

Bluetooth discovery and pairing. ELD Diagnostic
From the login screen select the Support option from the menu (top right
corner). The support personnel will scan for ECM-Link devices. Bluetooth
must be enabled on the phone/tablet. In order to help you identify the ECMlinked device you need to connect to, some vehicles are equipped with a
small decal showing the ECM-linked device ID:

ACCOUNT TYPES
Driver: Unique, per-driver account used by drivers under 49 CFR Parts 385,
386, 390, and 395 regulations (hereon HOS). This account records duty
status changes (RODS) and allows the export of drivers records for display,
print and agent output file generation.
Support: Account used by the carrier and ELD manufacturer to setup,
configure, update and troubleshoot the ELD. No duty status changes are
recorded with this account and no access to drivers record of duty status
changes is permitted under the support account.
Non-authenticated: All operation of a commercial motor vehicle (CMV) is
recorded under this account (a.k.a Unidentified Driver) if no driver has
logged into the ELD. Non-authenticated records (vehicle movement and onduty time) are stored on the ELD as well as the carrier and should be
assumed by a driver account.

On the ELD, select the
ECM-linked devices ID showing on the dashboards decal (if vehicle
equipped with decal).
Once the ECM-Link device shows in the screen, tap on it and a diagnostic will
be performed on the ELD to make sure all necessary functionality is
available. Once the diagnostic passes, the ELD is ready for driver operation.
In order for the ELD to be compliant several parameters must be acquired
from the vehicles Engine Control Module (ECM) and other internal systems
must be verified.

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During the diagnostic, the mobile APP will begin collecting the necessary
engine data. Support personnel can only release the ELD for driver use after
all ELD diagnostics were successfully performed:

Drivers login unlock. In an event the driver is still logged on a device but the
device ceased to function or gets lost, the driver must call the home base
carrier and ask for his login name to be unlocked. The unlock process will
change the drivers status to off duty at the time the driver solicited the login
unlock.

VEHICLE PROFILE
Before drivers logs can be exported and
shared with an authorized agent, the
driver must update the correct vehicles
information. Please tap on the truck or trailer
image to pick from the asset list downloaded
during login (see list below) or to manually
enter (if allowed) a new truck or trailer.

This process can also be made, at any time, by a driver in case the driver
switch trucks or a Diagnostic/Malfunction indicator is turned red (go to the
Menu and select Diagnostic).
Bluetooth and ECM connection status: The ELD must be able to read engine
data at all times. Make sure the Bluetooth and ECM connection indicators
remains green. If indicator turns red, please go to Scan Devices and connect
to the ECM-linked device.

Once you select a tractor or trailer from the
downloaded list the ELD will always use the
VIN number, license plate and registration
state displayed on the list.

You can also add a new tractor or trailer (if allowed by your carrier) by
selecting the + button located on the top right of the screen:

DRIVER LOGIN
Each driver using the system will have a unique login ID. This login name and
password is for the specific drivers use only and must not be shared with
any other person (driver or not). The login name belongs to the driver and is
linked to the drivers personal information (e.g. drivers license, etcetera). If
the driver changes carrier and is now driving for a different carrier, the login
name will remain the same and is the drivers obligation to ask the home
base carrier to update carrier name and DOT number on the system.
The driver is restricted to be logged on to only one mobile device at any
time. In order for the driver to logon on a different mobile device, the driver
must change to off duty status and logout from the previous device.
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DRIVER PROFILE AND TEAM DRIVERS
We recommend to verify the driver's profile. Please make sure the
information is correct: carrier name, your rule set (60-hour or 70-hour) and
the home base time zone.

Team drivers: Up to two drivers are allowed to log on the same mobile
device. Records and logs are generated for each independent driver showing
the other driver as co-driver.
To logon a second driver just tap on the name of the currently logged driver
on the APPs Principal screen.

Select the ruleset drop-down
to change rule set from 60h to
70h and vice versa.

Select the units of measurement (miles,
gallons, kilometers or liters

Starting 24h time is set by your carrier but
could be changed at anytime. Just keep in
mind that the new 24h starting time will take
effect on your next cycle (after the 34h
restart)

CREATING SHIPMENTS
The driver should create a shipment on the mobile APP. Please select the
option Shipment from the menu. Make sure you enter the correct
shipments pick-up and delivery time, as well as the shipper name, shipment
number and the commodity you are transporting. The information provided
here must match the drivers supporting documents. See the Shipment Sync
session to stay connected with shippers/receivers and get instant
notifications on: final arrival time, bay number, safe parking and more.

ASSUMPTION OF UNIDENTIFIED RECORDS
The ELD is designed to record all vehicle movements and stop time during
movements on an un-authenticated account. Please, during the login
process, accept the unidentified records that belong to you by tapping on
the checkboxes and then selecting Accept selected records.

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MALFUNCTION/DIAGNOSTIC INDICATORS
If the M (malfunction) or D (Diagnostic) indicators, located on the top right
corner of the ELD turn red please contact your support personnel . This is an
indication of an ELD failure an requires immediate attention. To identify the
specific ELD malfunction run the Diagnostic option on the main Menu.

PERSONAL USE, YARD MOVES AND EXEMPTIONS
There are 3 ELD operational modes that have been added to help drivers on
specific scenarios. These 3 modes are activated only by the carrier and will
be shown during the login and logout process.

The mobile APP also keeps track of possible violations under the
Remaining session. Please tap on any of the following duty status:
ON -- on duty status
D -- driving status
SB -- sleeper berth
PS -- passenger seat
Personal -- for personal conveyance (use)
OFF  off duty status
The automatic switch to Driving using location services allows you to
automatically enter Driving status using your current location in cases where
data from the vehicles engine is not available. Please, remember to turn
this feature off if you are bringing the ELD device with you during off time.

REMAINING TIMES
The mobile APP automatically calculates the different times at which a
violation will take place. The time spent on the current duty status us is also
shown (on this picture: 100 hours and 16 minutes)

CHANGING DRIVER STATUS AND PRINCIPAL
SCREEN
The Principal screen Is where duty status changes are made. There are five
different options for the driver to pick from. Besides the normal duty status,
the mobile APP includes support for Personal Conveyance and Yard
Moves.

VIOLATIONS (PROACTIVE
OCURRANCE)

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NOTIFICATIONS

AND

The mobile APP automatically calculates the different times at which a
violation will take place. For every possible violation a visual notification is
generated so that the driver becomes aware of the upcoming violation and
takes preventive action. This notification is generated 30 minutes before
incurring in a specific violation. The driver is also notified right after a
violation took place. Please, we recommend to frequently check the
Remaining session on the Principal screen to remain aware of remaining
driving time.
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REVIEWING, EDITING, EXPORTING AND CERTIFYING
DRIVER LOGS
Every duty status change must be certified before exporting the drivers logs.
Select the Certify Logs option from the menu to list all unverified logs.
Select each day and tap on the Certify button. At the end of each 24-hour
period, the ELD will automatically prompt the driver to certify logs for the
last 24 hours period. During driver login and logout, the driver will be
prompted to certify the logs.

To view your Logbook, edit your logs or export Logs/ELD data file, go to the
Logbook option in the menu.

You can move to a different day by selecting the left and right arrows:

The Logbook tab shows the logbook for the selected day and the Logs tab
has a list with all the logs for that day where you can edit an existing log. You
can use the mobile devices swipe option to move between the Logbook and
the Logs tabs:

Adding, deleting and editing an existing record (log): On the Logs tab select
the edit icon. Make the necessary changes, input the mandatory remark
explaining the reason of the change and then Confirm Changes. Remember,
driving time can only be increased, on automatically recorded records; and
deleted, reduced or increased on manually recorded records! Your ELD most be

synchronized to your tractors ECU (via ECM device). Failure to read engine values will make
you non-compliant.

Daily ON-DUTY, cycle ON-DUTY and possible violations will be calculated
according to the new record change.

delete log
edit log

add a new log

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Once you tap on the ELD message button a list of carrier-proposed log
changes will be shown:

CARRIER-PROPOSED LOG EDITS
If carrier personnel add, delete or edit a duty status record, you as a driver
must ultimately assume or reject the carriers suggestion.
Carrier-proposed edits will show on your ELD at different times. They will
show during login and logout process and they will also be shown as a new
ELD message on the main screen:

tap on Reject
or Accept
(assume) to
perform the
desired action.
The action will
be applied to
the select
items on the
list.

select the logs
you want to
assume OR
reject

In general, blue entries are existing logs edits, green are carrier added logs
and entries in red are carrier deleted logs.
You can either Reject or Accept (Assume) the changed logs. Keep in mind
that the action is applied to the entries that were selected. For instance, if
the carrier made 5 different changes and you want to accept all of them but
one, it is much easier to tap on the checkbox for the entry you dont want to
accept then select the Reject button.

Please make sure:
-

You are not driving while attending to carrier-proposed log edits
You re-certify your ELD records if a carrier-proposed log edit is assumed

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LOGBOOK AND EXPORTING DRIVER LOGS
You can generate a chart with your logs at any time. Tap on the Logbook
option from the menu. Use the right/left buttons to select a different day.
If an authorized federal agent request to see the drivers logs, select the
option Export ELD Data File from the Logbook menu. The Driver Logs file is
automatically created in directory HOSFolder inside the mobile device
internal storage.
There are 3 different methods to export the ELD date file to the authority:
- FMCSA webservice
- Email to authorized federal agent and
- USB export to FMCSA s provided memory stick
Please use the appropriate USB cable to connect the mobile device to the
federal agents computer/laptop or to USB memory stick (A-type). You can
also email the ELD Data File to an email given to you by the authorized
agent. Please, use your email mobile app of preference taking into
consideration that the data file is in HOSFolder. The data file is the only CSV
file located in the HOSFolder.
You can also display or print the Logbook by selecting Print-Display Logs
option. In this case, you can print the PDF file saved on the HOSFolder.

The first option (left most) is to save the ELD data file locally on your
phone/device. The data file is the only CSV file located in the HOSFolder
inside internal storage. Please download a CSV viewer (e.g. CSV Viewer).
Once you export the EDL data file and its opened by CSV Viewer, select
share and pick your preferred email client. Ask the roadside inspection agent
for the destination email address and send the email with the attached ELD
data file.
The second option is used during roadside inspection and the ELD data file is
saved on the DOT external storage device. A validation is first made to
confirm that the attached external storage is a valid, FMCSA-defined, device.
The third option is to send the ELD data file to FMCSAs public web service.
Once selected, enter a Remark (sometimes this remark is provided by the
roadside agent). A submission status message is shown after the ELD Data
File is submitted. If no errors were found, take note of the Submission ID and
share it with the roadside agent. Errors are shown if returned by FMCSAs
webservice. Please take appropriate action and resend.
You need to carry an On-The-Go (OTG) USB adapter to insert the agents
external memory. Insert the micro-USB into your phone/tablet and the
memory stick into the other end before exporting the ELD data file.

When selecting Export ELD Data File, three different options are shown:
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DOT INSPECTION BUTTON (ELD LOCK)
If you are stopped by a roadside agent, select the DOT Inspection button on the
bottom right corner (main screen).
If you want to have your Logbooks ready, for the last 8 days, select PRINTDISPLAY LOGS and a PDF will be created including information for the last 8
days. IMPORTANT NOTE: The ELD is locked at this moment and the driver
must re-enter his/her password in order to unlock the ELD!
The certification information is also shown on the DOT Inspection screen:

ADVERSE CONDITIONS
Adverse Condition - FMCSA Definition
The FMCSA defines adverse driving conditions as: snow, sleet, fog, other
adverse weather conditions, a highway covered with snow or ice, or unusual
road and traffic conditions, none of which were apparent on the basis of
information known to the person dispatching the run at the time it was
begun. So, while this may include an unexpected snowstorm or a traffic
delay due to a crash, it doesnt include time sitting in traffic due to normal,
rush hour congestion.
If any of the conditions described above exist, you may continue driving
until the intended destination is reached or until you are able to safely reach
a secure location, but for no more than two extra hours. Motor carriers
cannot drive more than 11 hours during a 14-hour period. This means that
you may drive up to 13 hours in adverse conditions. Its important to note
that the adverse conditions exemption only applies to driving time. This
means that no matter what conditions exist, property motor carriers cannot
drive after having been on duty for 14 consecutive hours

Use one of the three different methods to export the ELD data file by taping on
EXPORT ELD DATA FILE:
- FMCSA webservice
- Email to authorized federal/local agent
- USB export to FMCSAs provided USB memory stick
The first option is to send the ELD data file to FMCSAs public web service. Once
selected, enter a Remark (sometimes this remark is provided by the roadside
agent). A submission status message is shown after the ELD Data File is
submitted. If no errors were found, take note of the Submission ID and share it
with the roadside agent. Errors are shown if returned by FMCSAs webservice.
Please take appropriate action and resend. To send the eRODS via email, tap on
the email option, enter the destination email address and send.

CREATING ANNOTATIONS
The driver can create annotations in order to note changes to previous status.
To create an annotation: tap on the Logs option in the menu. Tap on the
annotation icon for the log you want to add an annotation to. Enter a text
explaining the annotation. To view existing annotations: Tap on the
Annotations option in the Principals screen menu.
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This button is normally disabled and when:
1) A driver is in Driving status and
2) 30 minutes before the 11th hour of driving in the US, the 13th hour
of driving in Canada
the Adverse Conditions button is then enabled so drivers can tap on it if they
are under adverse driving conditions. A remark indicating the Adverse
Driving condition is automatically added to the current driving event. The
Driven donut will adjust to show the 13 available hours. This
adjustment is only implemented under a US ruleset as the donuts under a
Canadian ruleset show the daily accumulated time.
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The Adverse Conditions button is disabled automatically once the driver
takes the 10 hours of OFF-Duty time (USA) or the end of a 24-hour period
(Canada).

SHIPMENT SYNC

HOURS RECAP

-

You can now tap on the ON-Cycle (see recap) donut to see how much ONDuty time will be removed once the 7th or 8th day is reached. The recap
summary message also tells you the day and time when the next available
recap will take place. This is information has great value for the driver, so
you can plan your weekly cycle and be aware of how much time you will get
back each day, after the 7th or 8th day (according to the currently selected
ruleset).

You can now stay connected with your dispatcher and shipper/receiver
warehouses to receive instant notifications on:
Final arrival time as scheduled by the shipper or receivers warehouse
Bay number assigned for pickup or delivery
Recommended safe parking
Additional notes

Create your shipment as defined on to page 7:

Ask your dispatcher to share your shipment information with the
warehouses. Once warehouse personnel assigns you the final arrival time,
bay number, safe parking , etcetera you will receive an instant notification
on your ELD:

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DETAILED MALFUNCTION/DIAGNOSTIC CODES
DIAGNOSTICS:

1- Power Data Diagnostic (ECM parameters must be available within 1 minute of
powering the vehicles engine on)
Resolution: Make sure you are connected to the ECM device. On the menu, go to Scan
Devices and select your ECM device. Make sure the diagnostic passes all engine
parameters (all green)
2- Engine Synchronization Data Diagnostic (not all ECM parameters are available
when the ELD records an event e.g. duty status change)
Resolution: Make sure you are connected to the ECM device. On the menu, go to Scan
Devices and select your ECM device. Make sure the diagnostic passes all engine
parameters (all green)

LIST OF SUPPORTED ENGINE SYNCHRONIZATION
(ECM) DEVICES

apollo Interpreter

A-Track AX9

A-Track AX7B

A-Track AX11

CalAmp LM42xx

CalAmp V-series

CalAmp 3640

ERM StarLink

Fleetilla LX200

Geometris 80

Teltonika FM3001

Wireless Link

3- Missing Required Data Elements Data Diagnostic (other required data e.g. location,
coordinates) not available when recording an event
Resolution: Make sure GPS module is enabled on your ELD
4- Unidentified Driving Records Data Diagnostic (more than 30 minutes of driving
without a driver logged on the ELD)
Resolution: You are not logged on the ELD and vehicle move for an extended period of
time. Please login and select your Driving time

A-Track AK11

MALFUNCTIONS (most malfunctions relate to a Diagnostic, but a malfunction is generated
when the same diagnostic occurs for at least 30 minutes in the last 24 hours):

P- Power Compliance (related to diagnostic 1)

E- Engine Synchronization Compliance (related to diagnostic 2, for instance multiple
periods of no ECM data that, when added together are more than 30 minutes in the
last 24 hours)
T- Timing Compliance (the time on the ELD, compared to an external time source are
different)
Resolution: Make sure the date and time on your mobile device is properly set. DO
NOT (manually) change the date or the time on your ELD
L- Positioning Compliance (no location available, (related to diagnostic 1)

DCT Syrus 3GBL

Sierra Wireless GNX6 Suntech ST20

R- Data Recording Compliance (monitor storage capability to store records)
Resolution: Make sure you have sufficient internal storage on your ELD. Delete files if
necessary
S- Data Transfer Compliance (ELD records not able to be uploaded)
Resolution: You probably dont have internet access. Restart the ELD (if needed) and
confirm you reconnect to the network

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iOSIx

Pacific Track PT30

ELD4U.

3R VT-7
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