User manual for "My20"

Below you will find the vendor provided user manual for the ELD product "My20".

For contact information and additional devices produced by the same vendor see their page Konexial.

DRIVERS ELD MANUAL
A PAID SUBSCRIPTION IS REQUIRED FOR ELD COMPLIANCE
FOR COMPLETE TRAINING, VISIT OUR DRIVER RESOURCE CENTER
www.konexial.com/training
ELD MANUAL (PRINT OR ELECTRONIC) MUST REMAIN IN TRUCK

TIPS

1 Only use 1 ELD per truck. Always leave the ELD

plugged in. If you need to move an ELD to a different
truck, notifiy My20 support before moving.

2 Check for a GREEN light on the ELD. Do

not remove the ELD from the ECM port.

3 You must use the My20 App and remain connected to

the ELD to be compliant. The App REQUIRES your input and
certification every day.

4 Make sure you are logged into the My20 app & connected to the

ELD device before you start your engine or turn off your engine. This
data has to be tracked, otherwise, it will come back later for you to
accept as Unidentified Non-Driving Records (UDRs).

5 In On Duty status make sure you are connected to the ELD before

and after you drive to do your Pre-trip and Post-trip each day. This
is required and it will make sure all your records are current before
you start driving that day and at the end of the day.
6 If the pre-trip button is grayed out, the truck has already been
moved or the pre-trip inspection has been completed. You can
delete the trip (if there is no velocity associated) and create
another to complete a pre-trip inspection. If the post-trip button is
grayed out, the post-trip inspection has already been completed.

7 The My20 app must be kept visible on the front of your phone or
tablet. Otherwise, your phone may cause the app to hibernate
and your Bluetooth connection may be lost.

8 If your mechanic does not have an ELD subscription, leave the

ELD
plugged into the truck while he/she completes their work unless
there is a requirement to access the ECM port. If there is any driving
done, send the records to the carrier to follow the UDR process.

9 Drivers should certify their RODS as correct and accurate by signing
logs on the SIGN screen or by selecting multiple days (white circles)
at one time on the LOGS screen in the app at the end of every shift.

10 My20 subscription includes IFTA calculations. IFTA reports will not
be complete or accurate if the miles and location are not recorded
accurately. Remember to upload your fuel receipts either
individually or with .csv file upload.

INTRODUCTION

HARDWARE

INSTALLATION

DOWNLOAD THE MY20 APP

CREATE YOUR ACCOUNT

INSTALL YOUR ELD

START YOUR DUTY DAY & CONNECTION

TROUBLESHOOTING CONNECTION

PRE-DVIR & TRIPS VERIFICATION

MY20 ASSISTANT - DRIVING

MY20 ASSISTANT - FMCSA UPLOAD

HOW TO VIEW, ANNOTATE & CERTIFY LOGS

MAIN MENU & SETTINGS

ELD MALFUNCTION INSTRUCTIONS*

TIME CLOCK SCREEN

HOS EXCEPTIONS

UDR - UNIDENTIFIED DRIVING RECORDS

GOFUEL, DRIVELiFE, & GOLOAD

NOTES

*PER FMCSA MANDATE, DRIVERS ARE REQUIRED TO HAVE ELD INSTRUCTIONS
ONBOARD THEIR CMV IN PRINT OR ELECTRONIC FORM.
LOS RECURSOS DE FORMACIN EN ESPAOL ESTN DISPONIBLES EN LA
SECCIN DE AYUDA DE LA APLICACIN Y EN KONEXIAL.COM/TRAINING

INTRODUCTION
Thank you for choosing MY20 - Your Complete ELD Solution. This
compact & easy-to-use device has everything you need for FMCSA
compliance & MUCH more!

WHATS INCLUDED:
1- MY20 Electronic Logging Device
9 Pin (J1939) or OBDII ECM Port*
MY20 User Manual**
FREE MY20 App Download

WHAT YOU NEED:

Cellular tablet or smartphone with unlimited
data running Apple iOS 14.0 (or higher) OR
Android 8.0 (or higher). Verify your operating
system at www.konexial.com/faq
Dash or window mount for your smart
phone or tablet***
A valid ELD subscription
NOTE: Your mobile device must have
INTERNET capability with unlimited data.
Mobile Hotspots are not compatible. Most drivers prefer iPad tablets.

OUR MISSION IS TO HELP DRIVERS

We are committed to providing the best solutions and
customer support in the ELD business.
*An adapter cable may be required for trucks depending on the ECM ports, see page 4. **Per FMCSA Mandate:
Beginning on 12/18/2017, a driver using an ELD must have an ELD information packet on-board the commercial
motor vehicle (CMV) containing the following items: 1. A users manual describing how to operate the ELD 2. An
instruction sheet describing the data transfer mechanisms supported by the ELD and step-by-step instructions to
produce and transfer the drivers HOS records to an authorized safety official; 3. An instruction sheet describing
ELD malfunction reporting requirements and record keeping procedures during ELD malfunctions; and 4. A supply
of blank drivers records of duty status (RODS) graph-grids sufficient to record the drivers duty status and other
related information for a minimum of 8 days. ***Per FMCSA ELD Rule 395.22(g): A portable ELD must be mounted
in a fixed position during CMV operation and visible to the driver from a normal seated driving position.

HARDWARE

WHAT TYPE OF ECM PORT DOES YOUR TRUCK HAVE?
FRONT

MY20 ELD comes equipped with a
9 Pin ECM connector
If your truck has a 9 Pin ECM Port
No adapter cable is required.

BACK

9 PIN ECM PORT
FRONT

BACK

MY20 CELLULAR ELD
OBDII Pin ECM connector
If your truck has a OBDII Port
No adapter cable is required.

OBDII PIN ECM PORT
If your truck has a 6 Pin ECM Port
A 6 Pin to 9 Pin adapter cable is required
Available for purchase at konexial.com

6 PIN ECM PORT

If your truck has an OBDII ECM Port
An OBDII to 9 Pin adapter cable is required
Available for purchase at konexial.com

OBDII ECM PORT
ADAPTER CABLES SOLD SEPARATELY AT KONEXIAL.COM
WARNING: Please remove the ELD device before any work is
done on the electrical system, battery changes or charge, as
this might damage the device and void any warranty on the device.

INSTALLATION
DOWNLOAD THE MY20 APP

Go to the App Store or Google Play Store
and search for MY20 ELD by Konexial.
Download the FREE app to your tablet or
smartphone
When prompted, you must allow the app
access to bluetooth, location, and
pictures.
MY20 supports Apple iOS 14.0 (or higher) OR
Android 8.0 (or higher). Verify compatible
operating systems at www.konexial.com/faq
**Tablets are preferred by most drivers

STEP 2: CREATE YOUR ACCOUNT
Once you have purchased an ELD
subscription at www.konexial.com,
follow the log in instructions sent to you
in your new subscription purchase email.
You will receive an order confirmation
email with instructions on how to create
your carrier and driver accounts, and
trucks or assets.
Do not create a new account in the mobile
application. This will cause log in issues
later in the on-boarding process.
For fleets of 10 or more trucks, contact
support at 865-888-6920 ext 2 for
time-saving set up.

INSTALLATION
INSTALL YOUR MY20 ELD

YOUR IGNITION MUST BE OFF PRIOR
TO INSTALLING YOUR ELD DEVICE.
To install the MY20 ELD, match the
pin configuration on the back of the
ELD to your ECM connector (9pin or
OBDII). Once the center pin "key" is
aligned in the "slot", push the device
to fully seat it, and then turn the
outer locking ring clockwise (to the
right) by 1/8 of a turn to lock it in
place
SLOTTED KEY PIN FOR 9 PIN ELD

ECM
PORT
FRONT OF
MY20 ELD

BACK OF
MY20 ELD

KEY PIN FOR OBDII CELLULAR ELD

FRONT OF MY20
CELLULAR ELD

BACK OF MY20
CELLULAR ELD

If your ECM connector or ELD does not look like the images above,
you may need an adapter cable. Installation is complete when you
see a pulsing green light on your ELD.

MY20 ASSISTANT
START YOUR DUTY DAY + CONNECT TO ELD

SHORTCUT BAR
The shortcut bar is located on the top of the app
screen. This section is configurable. Tap the +
fron the far right of the screen to choose and
organize which tools and fuctions are visible.

MY20 ASSISTANT WILL PRESENT
YOUR DAILY WORKFLOW:
Upon logging in, the My20 Assistant will present
you with your daily workflow.

1. Start HOS Day
2. View RODS

TIME CLOCK WIDGET
The time clock widget shows a snapshot of your
HOS clock, duty status, and todays date and
time. Slide up on the time clock widget to see the
full time clock screen.

START HOS DAY TO CONNECT TO ELD

ELD CONNECTION
TROUBLESHOOT CONNECTION
IF YOUR ELD WONT CONNECT
If your My20 ELD wont connect, follow the
prompts to troubleshoot the connection.

1. Retry Scanning
2. Troubleshoot connection
3. Contact support

TROUBLESHOOT YOUR CONNECTION

YOUR ELD INSTALLATION IS COMPLETE!
Continue reading to learn how to operate your MY20 ELD.

NEED HELP?
Tap HELP
from the main menu on the MY20 app. Here you will find how
to videos, FAQs and more help resources.
Email [email protected]
Call our support team at 865.888.6920 Ext.2

MY20 ASSISTANT
PRE-TRIP DVIR + TRIPS VERIFICATION

ONCE CONNECTED TO THE ELD, THE ASSISTANT WILL
CONTINUE THE DAILY WORKFLOW WITH PRE-TRIP DVIR.
DVIR defects are
truck and trailer
specific and will stay
on the DVIR report
until marked as
resolved.
Drivers can add
defects manually or
through a checklist.
DVIR is automatically
annotated on the
drivers daily RODS.

AFTER COMPLETING DVIR, THE ASSISTANT WILL ASK
TO VERIFY THE TRIP DETAILS.

If you the information is not
correct choose, Something is
wrong. You can change the
following trip details

MY20
ASSISTANT
INSTALLATION

READY TO DRIVE

STEP 3: INSTALL YOUR MY20 ELD

Once the trip details are verified, you are ready to DRIVE.

*MY20 ELD automatically changes your duty status to Driving when your truck moves
over 5MPH.

MY20 ASSISTANT

YOUR IGNITION MUST BE OFF P
TO INSTALLING YOUR ELD DEVICE

Throughout your drive, the My20
Assistant will present available actions
you may need during your duty day.
End Current Trip
Take a break
End HOS Day
Ive been stopped
Change Vehicle
Change Cycle
View RODS

To install the MY20 ELD, m
the 9 pin configuration
back of the ELD to you
connector. Take care to line
center pin which has a slo
key. Most ECM connectio
are located under the d
along the inside of the doo
SLOTTED KEY PIN

TIME CLOCK WIDGET
The time clock widget shows a snapshot of your HOS clock, duty status, and
todays date and time. Slide up on the
time clock widget to see the full time
clock screen.

9 PIN ECM
CONFIGURATION

BACK
MY20

If your ECM connector does not look like the diagram ab
adapter cable is required (see page 4). After installing the MY
in your ECM port, rotate the collar ring on the MY20 ELD to th
until it is fully seated. Installation is complete when you see a
green light on the face of your ELD.

MY20 ASSISTANT
ROADSIDE INSPECTION + FMCSA UPLOAD

WHEN STOPPED AT ROADSIDE, TAP ROADSIDE
INSPECTION.

ORTap FMCSA Upload, input the case ID, and tap upload.

The officer will receive the last 7 days of RODS in the FMCSA web services portal.

h up
the
ECM
p the
ke a
ports
h or
ame.

, an
ELD
right
sing IMPORTANT: The MY20 app saves 8 days of log history. The MY20 TOWER stores records

for 6 months. Per FMCSA regulations, a motor carrier must keep both the ELD RODS data
and a back up copy on a separate device for 6 months.

APP OPERATION
LOGS: VIEW, ANNOTATE, & CERTIFY

HOW TO VIEW RODS
Upon logging in the My20 Assistant presents the option to View RODS.
RODS Shortcut: You can access RODS from the RODS shortcut located
at the top of your My20 app screen.
On the RODS screen, you can view Timeline, Recap, and Daily Log PDF

HOW TO ANNOTATE YOUR LOGS

Annotations (notes) can be made to current day logs as well as any of the
previous 7 days shown on the RODS Timeline.

Select the status transaction you want to add an
annotation.
On the edit status screen, select the annotation field
to add your note.
Select from listing of status specific notes or select
Other option to add personalized note with the
keyboard or microphone.
Once you have finished, make sure you select Save
in the upper right corner of the screen.

HOW TO CERTIFY YOUR LOGS
Tap Certify Records, the bar will turn green. Tap the
green Records certified to unsign the daily log.

APP OPERATION
MAIN MENU & SETTINGS

TAP THE MAIN MENU ICON
IN THE UPPER LEFT
CORNER TO ACCESS THE FOLLOWING OPTIONS:

MAIN MENU
Tap ALERTS to see push notifications from My20.
Tap Unidentified Records to manage unassigned drive
time. More instructions available on page 18.
Tap Receipts to input fuel receipts.
Tap Messages to view dispatcher, broadcast, or other
load related messages.
Tap Driver Safety to load your driver safety report.
Tap Unsigned Logs to see the daily RODS outside the
weekly duty cycle that need to be signed.
Tap Settings to open a sub-menu with more settings
Tap Help to access support information on our website.
Tap Logout to log out of the My20 app.

SETTINGS MENU

Tap Account to view your carrier account information
and reset your password.
Tap Cycle to set your HOS cycle.
Tap ELD Status to view your current vehicle information, connect to your device, send debug information
and contact support.
Tap Offline Map to install offine map.
Tap ELD Update to update your ELD firmware.
Tap App Update to update the My20 App.

APP OPERATION

ELD MALFUNCTION PROCEDURE INSTRUCTIONS
*IMPORTANT: Per FMCSA requirements, this information is required
as part of your ELD information packet.

PER FMCSA REGULATIONS, IN THE EVENT OF AN
ELD MALFUNCTION, A DRIVER MUST:
1 Note the malfunction of the ELD and provide written notice of

the malfunction to the motor carrier within 24 hours.

2 Reconstruct the RODS for the current 24-hour period and the

previous 7 consecutive days, and record the records of the
duty status on graph-grid paper logs that comply with 49 CFR
395.8*, unless the driver already has the records or retrieves
them from the ELD.

3 Continue to manually prepare RODS in accordance with 49

CFR 395.8 until the ELD is serviced and back in compliance.
The recording of the drivers hours of service on a paper log
cannot continue for more than 8 days after the malfunction; a
driver that continues to record his or her hours of service on a
paper log beyond 8 days risks being placed out of service.

NOTE: Drivers must notify My20 of
any malfunction of the ELD.
Support can be reached at
865-888-6920 ext 2 or
screen shot can be emailed to
[email protected]

APP OPERATION
HOS TIME CLOCK

HOS TIME CLOCK
CYCLE: Displays duty cycle and
remaining current cycle time (lower left).
Tap cycle time to change your cycle type.
HOS: Displays remaining HOS time on
14 hour duty clock (lower center).
DRIVING: Displays remaining driving
time on 11 hour clock. (lower right).
DATE/TIME/ELD STATUS: The top right
corner displays todays date, time, and
ELD status. Tap for ELD Status function.
DISTANCE: The top left corner of the
screen shows miles driven TODAY.
CENTER CIRCLE: Multi-function clock
which counts down until the 8 hour
mandatory break and counts up from 0
when in Off Duty/Sleeper (center) .

APP OPERATION
HOS EXCEPTIONS & BREAKS

Touch center clock screen to change
duty status or activate an exception
Touch the exceptions bar on the top
of the status screen.
Choose the exception you wish to
enable.
Tap Activate to activate the
exception.
After turning exceptions on, tap X to
return to the time clock screen.
NOTE: All exceptions must be activated while the truck is in park and NOT in driving status.
Exceptions must be activated BEFORE they are needed. They can not be activated after the
driving has occurred. Once activated, an exception stays activated until manually deactivated
(turned off).

On Duty Exceptions:
Yard Moves

Off Duty Exceptions:

Personal Conveyance

Short Haul

Oil Field & Well-Waiting

Short Haul - Concrete Delivery

Split Sleeper Berth

16 Hour Rules

Agriculture

Adverse Weather

Agriculture - Livestock

Construction Materials

How To Activate AG Exemption:

Tap the orange exception bar to view all My20 ELD exceptions.

Touch the Agriculture or Agriculture-Livestock toggle to activate the AG exempt status
Follow the prompts to set your origin. If using AG-Livestock, youll be prompted to set
your origin and destination locations.
Start driving. You will be alerted when entering and exiting the 150 air-mile radius.

NOTE: BREAK COMPLETION LINE

A white dashed vertical line on the RODS graph of the Logs screen will appear when the duty
status is changed to either OFF Duty or SLEEPER to indicate when the 10 hour daily restart
will be completed. Please wait until the orange horizontal duty line crosses the white dashed
vertical line to ensure you get credit for the 10 hour restart.

APP OPERATION
UDR - UNIDENTIFIED DRIVING RECORDS

WHAT ARE UDRS?
Unidentified Driving Records (UDRs) are created on the ELD hardware
whenever the truck engine is turned on or if the truck is driven
without a driver connecting to the hardware with the My20 App.
Because the records can not transfer from the hardware through to
the My20 App via the Bluetooth connection, they are saved in the
hardwares memory until the next time a driver is connected to the
hardware with the app.

WARNING
If UDRs are not accepted by the appropriate driver,
his logs are not current, accurate, or compliant.

UDRs are presented to any driver that connects to the hardware and
must be managed by the driver making the determination that the
records belong to him and need to be applied to his records to update
them, or that they dont belong to him and need to be sent to the
carriers My20 Tower administrator. UDRs are a very important facet
of compliance with the FMCSA mandate. All of a carriers UDRs are
transmitted to FMCSA any time any of the carriers drivers are
inspected.

APP OPERATION
UDR - UNIDENTIFIED DRIVING RECORDS

HOW TO MANAGE UDR

try to eliminate UDRs by staying connected to the
1 First,
hardware when the engine is on. If you are connected to

the hardware when the engine is on, either when the truck
is stopped or the truck is moving, the records will be
received by the ELD via BT and the logs will be up to date.
No UDRs are created.

are created, they are automatically presented in
2 IflistUDRs
format to the driver when the driver changes his status
to a non-driving status.

APP OPERATION
UDR - UNIDENTIFIED DRIVING RECORDS

HOW TO MANAGE UDR

3 with a white unfilled circle and should be reviewed

Each UDR segment is presented to the driver as unselected
individually by the driver.
If all of the segments belong to the driver,
the driver should touch Select ALL option
at the top of the UDR segment listing.
If the segment belongs to the driver, the
driver should select the white circle and it
will change to a filled orange circle with
checkmark.
If the segment doesnt belong to the
driver, nothing more needs to be done.
Leave as an empty white circle.
Once the segments have been reviewed
the driver should select Driver if either all
of the segments (all orange circles) belong
to the driver or if there is a mixture of
orange (Driver) and white circles (Carrier).
When Driver is selected with a mixture of
both orange and white, the orange circle
segments will go to the driver and the
white circles will go to the carrier.
If all of the segments (orange circles with a white checkmark)
belong to the carrier, select Carrier to assign those segments
to the tower.
Once Driver has been selected those records belonging to the
driver will be updated in the application and the drivers logs
will be current and compliant.

APP OPERATION
UDR - UNIDENTIFIED DRIVING RECORDS

HOW TO MANAGE UDR

will be tagged with an ASSIGNED BY CARRIER
4 carrier
banner below the segment. These UDRs are managed by the

Any UDR segment that has been assigned to the driver by the
driver in the app in the same manner as the UDRs that come
directly from the ELD.

UDRs must be reviewed before driving at the
beginning of the drivers day and after the
driving day has been completed at the end of
the day to verify ALL records have accurately
been assigned and logs updated properly.

APP OPERATION

DRIVE: COMMERCIAL NAVIGATION

In-app commercial navigation gives
drivers turn-by-turn directions directly
in the My20 app.
Points of interest are also available.
Navigate to fuel, restaurants, weigh
stations, truck parking, truck
dealerships, and more.

The DriveLiFE curated content stream brings
encouraging, uplifting, industry specific
news, articles, videos, and images, directly
into your My20 mobile app.
Every day youll find new resources to help
DriveLiFE
spiritually,
financially,
environmentally, physically, and socially.

LOADS: DIGITAL LOAD EXECUTION
Centralize dispatch, document
management and compliance all in one
easy to use digital space.
LoadIT ensures a seamless and efficient
load execution process from start to
finish.

NOTES:
My20 Driver ID:

INTRODUCTION

My20 Password :

My20 ELD Support

email: [email protected]
phone: 865.888.MY20 ext 2
training videos: www.konexial.com/training

KONEXIAL.COM
865.888.MY20

Drive LIFE
Our philosophy at Konexial can be summed up into two
words...Drive LIFE. We are committed to creating
technology to HELP DRIVERS DRIVELiFE.