User manual for "VisionTrack ELD"

Below you will find the vendor provided user manual for the ELD product "VisionTrack ELD".

For contact information and additional devices produced by the same vendor see their page VisionTrack.

Driver, Support
Personnel and
Back-Office Guide

apollo ELD iOS USA (Electronic Logging Device
Version
1
2
3
4
5

Date
01/05/2021
02/15/2021
7/30/2021
2/17/2022
3/17/2023

Author
David Seijo
David Seijo
Aurelio Espantoso
Aurelio Espantoso
Tiffany Bosse

Reviewer
Aurelio Espantoso
Liana Shatova
David Seijo
David Seijo
David Seijo

assured Techmatics
8230 Coral Way Miami, FL 33155
Phone 305.971.677 Email support@assuredtechma

Table of Contents
Configuring the ELD before operation
Configuring the ELD with the right asset
Establishing ECM Connection
Reinstalling the ELD app

ELD Driver Operation
Driver Authentication
Selecting a vehicle profile (assets)
Engine Synchronization (ECM connection)
ELD Diagnostics
Driver Profile (Preferences)
ELD Main Operation Screen
Interactions
Changing Duty Status
Time Remaining
Recap
Possible Violations
Annotations & Remarks
Fuel Purchase Capture (IFTA report)
Co-Driver Operation (authentication & remarks)
Roadside Inspection Mode

ELD Exports
Printout or Display
Exporting the ELD output file

Certifying your records and Log Edits
Assumption of Unidentified Logs
Motor Carrier Suggestions
ELD general messages and notifications

ELD Diagnostics and Malfunctions (Resolution)
Driver Vehicle Inspection Reports (DVIR)

3
5
6
8
9
9
10
12
13
14
15
15
16
16
16

17
17
18
18

19
19
19
20
24
25
27
30
32

Shipments (connecting to brokers, shippers, receivers &
carriers)
Index

35
37

Chapter

Configuring the ELD
before operation
Read this chapter before operating the ELD!
Confirm you have received all required components, make sure
your account was created and you have access to the ELD
online portal.
To save time in the future, we recommend you print a copy of this document and
keep it inside the cab. This document contains critical information to properly
operate your ELD and a list of malfunctions and how to resolve them. It is also
recommended to write down your ECM devices identifier (shown below) on a
separate location in case you lose this document.
ICON KEY

Important information

Take notes

Online support account

Appears on Logbook

this manual uses Icon Keys to direct your attention to specific
and important information. See the different icons on the left.
In some instances,

What you need before operating the ELD:

Your mobile device (where the ELD app is running) must a) have Bluetooth
enabled and b) be connected to the internet either with a cellular data plan or
connected to a hotspot.
Installing the ECM device:
Please plug the ECM device to the vehicles diagnostic port. In some cases, you
might need to use the ECM adapter to plug the device on J1939 port.
Locate the diagnostic port (see image below for possible locations depending on
vehicles make, model and year).

For the ELD to remain compliant, it must remain connected to the ECM device and read
engine data. Engine data is only available when the vehicles engine is turned on.

Configuring the ELD with the right asset

The ELD has to be linked to a carrier asset (vehicle). Please tap on the truck or
trailer image to pick from the asset list downloaded during login (see list below) or
to manually enter (if allowed) a new truck or trailer. Once you select a tractor or
trailer from the downloaded list the ELD will always use the VIN number, license
plate and registration state displayed on the list:

Important: Ente the vehicles dashboard odometer value (twice) in order for the
ELD to adjust discrepancies between dashboard and engine odometer.

Establishing ECM Connection

Before a driver can operate an ELD, the ELD must be synchronized to the
vehicles engine using what is known as an Engine Synchronization Module (ECM)
which is very common on GPS trackers.
Before scanning and connecting to an ECM device, make sure your ELD has
Bluetooth functionality enabled:

We highly recommend installing a label or decal on the vehicles dashboard
with the ID of the ECM device installed on the vehicle. Also, write down
this ECM ID.

To connect to the ECM device, tap on Scan Devices, wait for the device to show
up (make sure the correct ECM ID shows up)
For the ECM device to work properly and the ELD to be able to connect to the device
and read engine data, the engine must be turned on. Keep this in mind when operating
the ELD. Duty status changes, as an example, require engine parameters when
generated. Make sure the engine is still running when making duty status changes.
Some ELD configurations lock an ELD to a specific ECM device, in
which case the Scan Devices screen is not shown and the ELD will
automatically run the diagnostic.
7

A diagnostic is performed to make sure the ELD is fully compliant and
ready for driver operation.

Reinstalling the ELD app

If you need to reinstall the ELD app (or install it on a different device), please
search the iOS app StoreStore for apolloELD and install the app. When you
open the ELD app for the first time, you need to approve the following
permissions:
Send Notifications

Use location

Use Bluetooth

You also need to give permission for the app to show over other apps:

Use The Network

You also need to synchronize the ELD with the portal at least once. Tap on
CONFIGURE:

Wait until the ELD is synchronized with the server and the following message is
received:

ELD Driver Operation
Driver Authentication

The ELD has three different accounts:
Driver: Unique, per-driver account used by drivers Hours of Service and ELD
regulations. This account records duty status changes (RODS) and allows the
export of drivers records for printout, display and agent output file generation.
Support: Account used by the carrier and ELD manufacturer to setup, configure,
update and troubleshoot the ELD. No duty status changes are recorded with this
account and no access to the driver's record of duty status changes is permitted
under the support account.
Non-authenticated: All operation of a commercial motor vehicle (CMV) is
recorded under this account (a.k.a Unidentified Driver) if no driver has logged
into the ELD. Non-authenticated records (vehicle movement and on-duty time)
are stored on the ELD as well as the carrier and should be assumed by a driver
account.
Log in using your drivers credentials. Login IDs, and the drivers license associated
with the login ID, cannot be duplicated and are unique in the ELD system.

Each driver using the system will have a unique login ID.
This login name and password is for the specific drivers use only and must not
be shared with any other person (driver or not). The login name belongs to the
driver and is linked to the drivers personal information (e.g. drivers license,
etcetera). If the driver changes carrier and is now driving for a different carrier,
the login name, under certain circumstances, will remain the same and it is the
drivers obligation to ask the home base carrier to update the carrier name and
DOT number on the system.

The driver is restricted to be logged on to only one ELD at any time. In order for
the driver to logon on a different mobile device, the driver must change to off
duty status and logout from the previous device.
Drivers unlock. In an event the driver is still logged on an ELD, but the device
ceases to function or gets lost, the driver must call the home base carrier and ask
for his login name to be unlocked. The unlock process will change the drivers
status to off duty at the time the driver solicited the login unlock.

Selecting a vehicle profile (assets)

Before drivers logs can be exported and shared with an authorized agent, the
driver must update the correct vehicle information. Please tap on the truck or
trailer image to pick from the asset list downloaded during the login (see list
below) or to manually enter (if allowed) a new truck or trailer. Once you select a
tractor or trailer from the downloaded list the ELD will always use the VIN
number, license plate and registration state displayed on the list.

Important:Enter Your vehicles dashboards odometer value (twice) in order for
the ELD to adjust discrepancies between the dashboard and engine odometer.
Make tractor and trailer selection:

You can also add a new tractor or trailer (if allowed by your carrier) by selecting
the + button located on the top right of the screen:

Once a new asset is created on the ELD, the asset information is broadcasted to the ELD portal
and other ELDs operating under the same carrier.
Engine Synchronization (ECM connection)

Note

Some ELD configurations lock an ELD to a specific ECM device, in
which case, the Scan Devices screen is not shown and the ELD will
automatically run the diagnostic.

ELD Diagnostics

Once connected to the ECM device you can run an ELD diagnostics (accessible
from the top-right menu). The diagnostic checks critical components on your
ELD and all areas must pass the test in order for you to remain compliant.

Bluetooth and ECM connection status: The ELD must be able to read engine
data at all times. Make sure the Bluetooth and ECM connection indicators remain
green. If the indicator turns red, please go to Scan Devices and connect to the
ECM-linked device.

Driver Profile (Preferences)

We recommend verifying the driver's profile. Please make sure the information is
correct: carrier name, your rule set (60-hour or 70-hour) and the home base time
zone. Select the ruleset drop-down to change the rule set from 60h to 70h and
vice versa. Select the units of measurement (miles, gallons, kilometers or liters).
Starting 24h time is set by your carrier but could be changed at any time. Just keep
in mind that the new 24h starting time will take effect on your next cycle (after the
36h restart).

ELD Main Operation Screen
Interactions

Roadside Inspection Mode

Changing Duty Status

To change the duty status tap on the desired duty status button. Changing to (and
out of) ON-DUTY, YARD and PERSONAL will prompt you to select a
predefined remark or enter your own remark.

When coming out of ON-DUTY status, you can input the number of gallons fueled
into the vehicle which are required for proper IFTA reporting.

Time Remaining

The three donuts constantly show the actual time spent on each status (driving,
ON-Duty and cycle ON-Duty). The corresponding donut will turn yellow or red
to indicate proximity to the time limit.
Recap

Tap on the ON-Cycle (see recap) donut to see how much ON-Duty time will be
removed once the 7th or 14th day is reached. The recap summary message also
tells you the day and time when the next available recap will take place. This
information has great value for the driver, so you can plan your weekly cycle and
be aware of how much time you will get back each day, after the 7th or 14th day
(according to the currently selected ruleset).

Possible Violations

This area shows the closest possible violation. It also triggers a notification pop-up
one hour before the violation and another one thirty minutes before the next
possible violation.

Annotations & Remarks

When changing to (and out of) ON-DUTY, YARD and PERSONAL duty status,
the ELD will show you the pre-defined remarks to simplify the use of the ELD.
You can also type your own remark:

Fuel Purchase Capture (IFTA report)

Please, enter the number of gallons put in the vehicle (when refueling) for
an accurate IFTA report:

Co-Driver Operation (authentication & remarks)

A co-driver can authenticate by tapping on the currently active driver button
(which brings the login screen) or the co-driver can go to the menu and select the
Co-Driver Login option.

Roadside Inspection Mode

If you are stopped on the road, we
enter the Roadside Inspection Mode by

recommend you to
tapping on the button.

This mode allows you to export the Printout/Display document as well as
exporting the ELD data file:

Certifying your records and Log Edits

Every duty status change must be certified before exporting the drivers logs.
Select the Certify Logs option from the menu to list all unverified logs. Select
each day and tap on the Certify button. At the end of each 24-hour period, the
ELD will automatically prompt the driver to certify logs for the last 24 hours
period. During the driver login and logout, the driver will be prompted to certify
the logs.

You can also certify your logs at any time by going to the main menu and selecting
Certify Logs. Select the day or days you would like to certify:

Select the 24-hour period you want to certify then tap on the CERTIFY button.
You need to agree to the statement.

To view your Logbook, edit your logs or export Logs/ELD data file, go to the
Logbook option in the menu.

You can move to a different day by selecting the left and right arrows:

The Logbook tab shows the logbook for the selected day and the Logs tab has a
list with all the logs for that day, where you can edit an existing log. You can use
the mobile devices swipe option to move between the Logbook and the Logs
tabs:
Adding, deleting and editing an existing record (log): On the LOGS tab select
the edit icon. Make the necessary changes, input the mandatory remark explaining
the reason for the change and then Confirm Changes. Remember, driving time can
only be increased, on automatically recorded records; and deleted, reduced or
increased on manually recorded records! Your ELD must be synchronized to your
tractors ECU (via ECM device). Failure to read engine values will make you
non-compliant.
Daily ON-DUTY, cycle ON-DUTY and possible violations will be calculated
according to the new record change.

Assumption of Unidentified Logs

During the login process, you will be prompted to review the existing unidentified
logs.
If the unidentified logs do not belong to you, just tap on SKIP. If some, or all,
unidentified logs belong to you select REVIEW LOGS, select the checkbox
associated to the logs that belong to you and assume the logs. The carrier can later
revert those logs back to the unidentified if needed for which you will be asked to
confirm.

Motor Carrier Suggestions

From time to time, the carrier you work with may suggest some changes to
your logs. You are responsible for assuming or rejecting those suggestions.

Carrier-proposed edits will show on your ELD at different times. They
will show during login and logout process and they will also be shown
as a new ELD message on the main screen:

Carrier-proposed log edits are shown during the login, logout and in the
message inbox (see image above).
Please make sure:
-

You are not driving while attending to carrier-proposed log edits

You re-certify your ELD records if a carrier-proposed log edit is
assumed

Once you tap on the ELD message button a list of carrier-proposed log
changes will be shown:

ELD general messages and notifications

Some notifications are shown while operating the ELD. Some of them are errors,
warnings or just specific information regarding an operational change. These are
the most common notifications:
During authentication:
-

You are logged on a different device: A driver can only use credentials to log in
to one ELD. The same driver account cannot be used on multiple ELDs.
If you lost your ELD while authenticated, contact your company and ask
them to Unlock your account. You will be able to log in after your account
is unlocked.

Wrong authentication: Make sure your Username and Password are correct.
Also, make sure you have internet access and good upload/download
speed.

Downloading _________ (e.g. shipments, events, violations, etcetera) error: Make
sure you have internet access and good upload/download speed.

Unidentified Driving: Once the vehicle, to which the ELD is connected to, begins
moving a Driving event is created. The ELD will show a visual and audible
notification indicating the driver to stop and authenticate on the ELD. The driver
could continue to the destination, authenticate later on and review/accept
unidentified events.

Logs Certification: At the beginning of every 24-hour period, the ELD shows a
notification to the driver asking to certify the logs for the previous day or past
days. You can select not to certify your logs (yet), certify the previous 24-hour
period or all pending logs.

Once you are ready to certify your logs, please agree to the following statement:

Automatic Driving status with multiple drivers authenticated: If the vehicle moves,
there is more than one driver authenticated on the ELD and no driver is on
Driving duty status; the ELD shows an audible and visual notification prompting
drivers to select the driver currently operating the vehicle.

Carrier-proposed log edits: If the carriers back-office personnel propose a change
to the drivers logs, a notification is shown on the ELD. The driver can assume or
reject the carrier-proposed edits during login, logout or by tapping on the new
message icon.
Notification of carrier-proposed edits during normal ELD operation:

ELD Diagnostics and Malfunctions
(Resolution)
DIAGNOSTICS:
1- Power Data/Compliance Diagnostic (ECM parameters must be available within
1 minute of powering the vehicles engine on)
Resolution: Make sure you are connected to the ECM device. On the menu, go to Scan Devices
and select your ECM device. Make sure all engine parameters pass the diagnostics (all green)
2- Engine Synchronization Data Diagnostic (not all ECM parameters are available
when the ELD records an event e.g. duty status change)
Resolution: Make sure you are connected to the ECM device. On the menu, go to Scan Devices
and select your ECM device. Make sure the diagnostic passes all engine parameters (all green)
3- Missing Required Data Elements Data Diagnostic (other required data e.g.
location, coordinates) not available when recording an event)
Resolution: Make sure the GPS module is enabled on your ELD
4- Data Transfer Data Diagnostic (An ELD must verify this functionality at least
once every 7 days)
Resolution: Verify that you have an active cellular or wifi connection all the time. Confirm that
your logs are always updated on the ELD portal
5- Unidentified Driving Records Data Diagnostic (more than 30 minutes of
driving without a driver logged on the ELD)
Resolution: You are not logged on the ELD and the vehicle moves for an extended period. Please
log in and select your Driving time
6- Other ELD identified Diagnostic (ELD provider may implement additional,
technology-specific malfunction and data diagnostic detection schemes)
MALFUNCTIONS (most malfunctions relate to a Diagnostic, but a malfunction is
generated when the same diagnostic occurs for at least 30 minutes in the last 24 hours):
P- Power Compliance (related to diagnostic 1)
E- Engine Synchronization Compliance (related to diagnostic 2, for instance
multiple periods of no ECM data that, when added together are more than 30
minutes in the last 24 hours)
33

T- Timing Compliance (the time on the ELD, compared to an external time
source are different)
Resolution: Make sure the date and time on your mobile device is properly set. DO NOT
(manually) change the date or the time on your ELD
L- Positioning Compliance (no location available, (related to diagnostic 1)
R- Data Recording Compliance (monitor storage capability to store records)
Resolution: Make sure you have sufficient internal storage on your ELD. Delete files if necessary
S- Data Transfer Compliance (ELD records not able to be uploaded)
Resolution: You probably dont have internet access. Restart the ELD (if needed) and confirm
you reconnect to the network

Driver Vehicle Inspection Reports (DVIR)
Select the DVIR button on the main screen. Go to the menu and select DVIR to
select the applicable region.
A compliant checklist is shown. Select any defect you might have found during
your vehicle and trailer inspections. On the last step enter a remark and indicate if
the defects were corrected or not.

Select the item with defects and tap on NEXT.

We have separated items under the C-TPAT 17 agreement in order to help you
reduce border delays (if applicable) and minimize risks.
Check all minor and major defects accordingly. Take pictures of defects which are
uploaded to the ELD portal and could be shared later on.

On the last step, enter the remark and sign the inspection report:

If defects were found and corrected, you can ask the mechanic for a signature.
There is a third, optional signature which some carriers require before a vehicle
leaves the yard.
You can take up to 9 different pictures. Once you are done select Upload.

Shipments (connecting to brokers,
shippers, receivers & carriers)
Addressing two of the biggest complaints from drivers using an ELD
The new Shipment Sync feature, implemented on app release 133, targets those
specific needs by allowing drivers, motor carriers, brokers, shippers and receivers
to be connected and sharing shipment information in real-time. Shippers and
receivers can confirm exact arrival time, bay number assigned to the driver, safe
parking instructions and additional notes. This information is shared (instantly)
with drivers, allowing them to better plan their routes, rest times and minimize
dock waiting time. The next page shows a general overview of Shipment Sync:

First you need to create the shipment (see image above). Once the shipment is
uploaded to the ELD portal, the carrier can share the shipment with brokers,
shipper and receiver.

On the new Shipments tab (online portal), motor carrier personnel can see all
shipments created by drivers. A pop-up window is displayed once the Details link
is clicked. The motor carrier can share these ETAs with the broker and
pickup/delivery warehouses. To do so, the motor carrier just needs to input the
email address of every entity they want to share the shipment information with
and save the shipment.

Once the shipment is saved on the ELD portal an email (from domain:
shipment-sync.com) is sent to each destination. Shippers and receivers
(independently) can input the specific warehouse arrival, bay number, safe parking
information and additional notes. Information about the motor carrier, drivers
first and last name, shipping document, last known location is shown on the left
pane. The last known location is updated every time the page is loaded.

Once the shipment information is saved, an instant notification is sent to the
driver including all the details added by the pickup/delivery personnel, keeping the
driver updated at all times.

Index
adapter, 5
Annotations, 18
asset, 11, 12, 13
Bluetooth, 7, 9
carrier, 25, 26, 27,30,36.37
Certify, 26,27,29
co-driver, 19
diagnostic port, 5
Diagnostics, 31, 32
Driver, ii, 10
Duty Status, 7,10,13,17,18
DVIR, 33, 34, 35
ECM device, 5,7,8,9
Edits, 23,24,25
ELD Exports, 20
Engine Synchronization, 7,13,31
Fuel, 19
identifier, 5
IFTA, 17,19

internet, 28,32
license plate, 10,11,13
location, 4,31,32
malfunctions, 31
mobile device, 10,31
Motor Carrier Suggestions, 6,12
odometer, 6,12
plug, 5
Printout, 20
Recap, 17
registration state, 11
reinstall, 9
Remarks, 18,19
Roadside Inspection, 16,20
Scan Devices, 7,13,14,41
Shipment, 28,36,37
Unidentified, 18,25,28,31
VIN number, 6,11
Violation, 18,24,28